Network & Infrastructure Status

OVHcloud Network Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[WAW1][Infrastructure] - Electrical background work

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 2024 - 06:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 22/10/2024 06:00 UTC
End time : 23/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Oct 22, 2024 06:00 - Oct 23, 2024 14:00 UTC

[RBX8][Cooling System] - Rack R821R26

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 2024 - 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 22/10/2024 06:00 UTC
End time : 22/10/2024 18:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Oct 22, 2024 06:00-18:00 UTC

[GRA2][Infrastructure] - Electrical background work

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 2024 - 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 22/10/2024 06:00 UTC
End time : 22/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Oct 22, 2024 06:00-14:00 UTC

[GRA2][Infrastructure] - Electrical background work

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 2024 - 07:05 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 16/10/2024 06:00 UTC
End time : 22/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Oct 21, 2024 07:05 - Oct 22, 2024 14:00 UTC

[IEB01][Cooling System] - Cooling system background work

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 2024 - 07:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 21/10/2024 07:00 UTC
End time : 23/10/2024 15:00 UTC
Service impact : Some servers may experience latency or unavailability during the maintenance.
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in IEB0101B01C, IEB0101A01C, IEB0101A02C and IEB0101A02B.

Thank you for your understanding.
Oct 21, 2024 07:00 - Oct 23, 2024 15:00 UTC

[LIM1/LIM3][Infrastructure] - Electrical background work

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 2024 - 05:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 21/10/2024 05:00 UTC
End time : 25/10/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Oct 21, 2024 05:00 - Oct 25, 2024 15:00 UTC

[MR901][Cooling System] - Cooling system background work

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 2024 - 07:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability or latency.

Start time : 17/10/2024 07:00 UTC
End time : 17/10/2024 15:00 UTC
Service impact : Some servers may experience latency or unavailability during the maintenance period.
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in MR901/MR90101D03A, MR90101E02B and MR90101D02A.

Thank you for your understanding.
Oct 17, 2024 07:00-15:00 UTC

[GRA1][Cooling System] - Room G131

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 2024 - 11:20 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 14/10/2024 06:00 UTC
End time : 25/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in room G131.

Thank you for your understanding.
Oct 14, 2024 11:20 - Oct 25, 2024 14:00 UTC

[RBX][Network] - Backbone maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 2024 - 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 04/11/2024 21:00 UTC
End time : 05/11/2024 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Oct 11, 2024 21:00 - Oct 12, 2024 05:00 UTC

[GRA2][Infrastructure] - Electrical background work GE11

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 09, 2024 - 07:02 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 08/10/2024 14:00 UTC
End time : 09/10/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Oct 9, 2024 07:30-15:30 UTC

[YYZ][Infrastructure] - Electrical background work

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 07, 2024 - 18:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 07/10/2024 18:00 UTC
End time : 07/10/2024 18:15 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Oct 7, 2024 18:00-18:15 UTC

[RBX8][Cooling System] - Cooling system background work

Update - The current maintenance will take more time than expected.
Below you can find the new information of the operation.

Start time : 20/06/2023 06:00 UTC
End time : 29/11/2024 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in RBX8.
Aug 25, 2024 - 06:21 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new end time of the operation.

End time : 30/08/2024 16:00 UTC
Jul 25, 2024 - 15:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 03, 2024 - 08:15 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 20/06/2023 06:00 UTC
End time : 25/07/2024 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in RBX8.

Thank you for your understanding.
Jul 3, 2024 08:15 - Nov 29, 2024 16:00 UTC

About This Site

Welcome to the Network and Infrastructure status page for real-time information on system performance and availability.

Infrastructure || Backbone Operational

Infrastructure || Network Core Operational

Infrastructure || BHS Operational

BHS1 Operational

BHS2 Operational

BHS3 Operational

BHS4 Operational

BHS5 Operational

BHS6 Operational

BHS7 Operational

BHS8 Operational

Infrastructure || ERI Operational

ERI1 Operational

Infrastructure || GRA Operational

GRA1 Operational

GRA2 Operational

GRA3 Operational

GRA4 Operational

Infrastructure || LIM Operational

LIM1 Operational

LIM2 Operational

LIM3 Operational

Infrastructure || RBX Under Maintenance

RBX1 Operational

RBX2 Operational

RBX3 Operational

RBX4 Operational

RBX5 Operational

RBX6 Operational

RBX7 Operational

RBX8 Under Maintenance

RBX10 Operational

Infrastructure || SBG Operational

SBG1 Operational

SBG3 Operational

SBG4 Operational

SBG5 Operational

Infrastructure || SGP Operational

SGP1 Operational

SGP2 Operational

Infrastructure || SYD Operational

SYD1 Operational

SYD2 Operational

SYD3 Operational

Infrastructure || WAW Operational

WAW1 Operational

Infrastructure || YNM Operational

YNM1 Operational

Infrastructure || YYZ Under Maintenance

YYZ01 Under Maintenance

Internet Access || ADSL Operational

Internet Access || Delivery Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Network Services || Additional IP Operational

Network Services || DNS Resolver Operational

RBX Operational

ERI Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

SBG Operational

Network Services || OVHcloud Connect Operational

Network Services || OVHcloud Load Balancer Operational

Network Services || vRack Private Network Operational

OverTheBox || OverTheBox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[YYZ01][Network] - Backbone maintenance notification Oct 22, 2024 08:00-10:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 22/10/2024 08:00 UTC
End time : 22/10/2024 10:00 UTC
Service impact : You may experience some latency during maintenance.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Oct 11, 2024 - 22:38 UTC

[LIL/RBX][Network] - Backbone maintenance notification Oct 22, 2024 15:00-18:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect latency.

Start time : 22/10/2024 15:00 UTC
End time : 22/10/2024 18:00 UTC
Service impact : Latency might be observed during the maintenance.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Oct 18, 2024 - 20:54 UTC

[RBX5/RBX6/RBX7/RBX8/RBX10][Infrastructure] - Electrical background work Oct 23, 2024 05:00-17:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 23/10/2024 05:00 UTC
End time : 23/10/2024 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Jun 10, 2024 - 22:49 UTC

[RBX8][Cooling System] - Rack R821R26 Oct 23, 2024 06:00-18:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 23/10/2024 06:00 UTC
End time : 23/10/2024 18:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Posted on Oct 21, 2024 - 19:04 UTC

[GRA1][Infrastructure] - Electrical background work Oct 24, 2024 06:00-14:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 24/10/2024 06:00 UTC
End time : 24/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 03, 2024 - 14:27 UTC

[RBX8][Cooling System] - Rack R821R26 Oct 24, 2024 06:00-18:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 24/10/2024 06:00 UTC
End time : 24/10/2024 18:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Posted on Oct 21, 2024 - 19:41 UTC

[SBG3][Cooling System] - Cooling system background work Oct 24, 2024 08:30-17:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 24/10/2024 08:30 UTC
End time : 24/10/2024 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in S356A04

Thank you for your understanding.
Posted on Oct 21, 2024 - 21:00 UTC

[SBG3][Cooling System] - Cooling system background work Oct 24, 2024 08:30-17:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 24/10/2024 08:30 UTC
End time : 24/10/2024 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in S352A07

Thank you for your understanding.
Posted on Oct 21, 2024 - 20:54 UTC

[BOM][Network] - Backbone Maintenance Notification Oct 24, 2024 18:00-20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 2024 - 04:36 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 24/10/2024 18:00 UTC
End time : 24/10/2024 20:00 UTC
Service impact : None
Service improvement : Objective of maintenance is to standardise the network configuration of backbone equipment..

Thank you for your understanding.
Oct 10, 2024 - 04:31 UTC

[GRA3][Infrastructure] - Electrical background work Oct 28, 2024 07:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 28/10/2024 07:00 UTC
End time : 28/10/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 03, 2024 - 14:34 UTC

[GRA3][Infrastructure] - Electrical background work Oct 29, 2024 07:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 29/10/2024 07:00 UTC
End time : 29/10/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 03, 2024 - 14:39 UTC

[FRA][Network] - Backbone Maintenance Notification Oct 29, 2024 21:00 - Oct 30, 2024 05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 29/10/2024 21:00 UTC
End time : 30/10/2024 05:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Posted on Oct 14, 2024 - 18:45 UTC

[MIL][Network] - Backbone maintenance notification Oct 29, 2024 21:00 - Oct 30, 2024 05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 29/10/2024 21:00 UTC
End time : 30/10/2024 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.
Posted on Oct 07, 2024 - 20:42 UTC

[WAW][Network] - Backbone maintenance notification Oct 30, 2024 21:30 - Oct 31, 2024 03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 30/10/2024 21:30 UTC
End time : 31/10/2024 03:00 UTC
Service impact : You may experience some latency during maintenance.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Posted on Oct 11, 2024 - 22:29 UTC

[GRA1][Infrastructure] - Electrical background work Nov 4, 2024 07:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 04/11/2024 07:00 UTC
End time : 04/11/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 03, 2024 - 14:42 UTC

[RBX1/RBX3/RBX8][Infrastructure] - Electrical background work Nov 4, 2024 07:30-13:00 UTC

Start time : 04/11/2024 07:30 UTC
End time : 04/11/2024 13:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.
Posted on Jan 10, 2024 - 22:26 UTC

[GRA2][Infrastructure] - Electrical background work Nov 5, 2024 07:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 05/11/2024 07:00 UTC
End time : 05/11/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 03, 2024 - 14:50 UTC

[RBX1/RBX3/RBX8][Infrastructure] - Electrical background work Nov 5, 2024 07:30-16:00 UTC

Start time : 05/11/2024 07:30 UTC
End time : 05/11/2024 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.
Posted on Jan 10, 2024 - 22:32 UTC

[GRA2][Infrastructure] - Electrical background work Nov 6, 2024 07:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 06/11/2024 07:00 UTC
End time : 06/11/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 03, 2024 - 14:54 UTC

[RBX2/RBX4][Infrastructure] - Electrical background work Nov 6, 2024 07:30-12:30 UTC

Start time : 06/11/2024 07:30 UTC
End time : 06/11/2024 12:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.
Posted on Jan 10, 2024 - 22:23 UTC

[GRA2][Infrastructure] - Electrical background work Nov 7, 2024 07:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 07/11/2024 07:00 UTC
End time : 07/11/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 03, 2024 - 14:56 UTC

[RBX2/RBX4][Infrastructure] - Electrical background work Nov 7, 2024 07:00-16:00 UTC

Start time : 07/11/2024 07:00 UTC
End time : 07/11/2024 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.
Posted on Jan 10, 2024 - 22:44 UTC

[GRA2][Infrastructure] - Electrical background work Nov 13, 2024 07:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 13/11/2024 07:00 UTC
End time : 13/11/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 03, 2024 - 13:05 UTC

[RBX5/RBX6][Infrastructure] - Electrical maintenance Nov 13, 2024 07:00-16:00 UTC

Start time : 13/11/2024 07:00 UTC
End time : 13/11/2024 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be doing an electrical maintenance in RBX8.
Posted on Jan 04, 2024 - 02:48 UTC

[RBX7][Infrastructure] - Electrical maintenance Nov 19, 2024 07:30-16:00 UTC

Start time : 19/11/2024 07:30 UTC
End time : 19/11/2024 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be doing an electrical maintenance in RBX7.
Posted on Jan 04, 2024 - 03:21 UTC

[LIM1/LIM3][Infrastructure] - Electrical background work Nov 25, 2024 06:00 - Dec 13, 2024 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 25/11/2024 06:00 UTC
End time : 13/12/2024 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Sep 30, 2024 - 23:33 UTC

[RBX8][Infrastructure] - Electrical maintenance Nov 26, 2024 07:30-16:00 UTC

Start time : 26/11/2024 07:30 UTC
End time : 26/11/2024 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be doing an electrical maintenance in RBX8.
Posted on Jan 04, 2024 - 03:45 UTC

[GRA3][Infrastructure] - Electrical background work Nov 27, 2024 07:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 27/11/2024 07:00 UTC
End time : 27/11/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 03, 2024 - 13:08 UTC

Past Incidents

Oct 22, 2024

[LON][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
Oct 22, 03:53 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 22/10/2024 20:00 UTC
End time : 23/10/2024 01:30 UTC
Service impact : None
Service improvement : Objective of maintenance is to standardise the network configuration of backbone equipment.

Thank you for your understanding.
Oct 10, 19:30 UTC

Oct 21, 2024

[PAR][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
Oct 21, 23:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 21/10/2024 23:00 UTC
End time : 22/10/2024 03:00 UTC
Service impact : None
Service improvement : Objective of maintenance is to standardise the network configuration of backbone equipment..

Thank you for your understanding.
Oct 10, 19:25 UTC

[YYZ01][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 21, 19:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 11:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 21/10/2024 11:00 UTC
End time : 21/10/2024 19:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Oct 10, 18:47 UTC

[FRA][Network] - Backbone Maintenance Notification

Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Oct 21, 18:37 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 21/10/2024 19:00 UTC
End time : 21/10/2024 22:30 UTC
Service impact : None
Service improvement : Objective of maintenance is to standardise the network configuration of backbone equipment..

Thank you for your understanding.
Oct 10, 19:22 UTC

[BHS8][Cooling System] - Rack BHS0816A04A

Completed - The scheduled maintenance has been completed.
Oct 21, 18:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 12:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 21/10/2024 12:00 UTC
End time : 21/10/2024 19:00 UTC
Service impact : None
Service improvement : Water manifold replacement

Thank you for your understanding.
Oct 18, 20:05 UTC

[WAW/PAR/FRA][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
Oct 21, 17:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 14:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 21/10/2024 14:00 UTC
End time : 21/10/2024 18:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Oct 16, 22:28 UTC

[GRA2][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 21, 15:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 21/10/2024 06:00 UTC
End time : 21/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 3, 14:00 UTC

[MAD/SEA/SGP/WAW][Network Services] - OVHcloud Connect maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 21, 11:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our OVHcloud Connect offer.

This may temporarily affect functionality.

Start time : 21/10/2024 08:00 UTC
End time : 21/10/2024 11:05 UTC
Service impact : During the operation, some customers might observe a slight disruption of their traffic.
Service improvement : As part of our continuous improvement policy of our OVHcloud Connect offer, we will be doing a maintenance on multiple network equipment.
Oct 17, 20:55 UTC

Oct 20, 2024

[RBX8][Cooling System] - Cooling system background work

Completed - The scheduled maintenance has been completed.
Oct 20, 11:50 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new end time of the operation.
End time : 11/10/2024 14:05 UTC
Oct 4, 15:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 11:53 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 27/09/2024 09:35 UTC
End time : 04/10/2024 14:05 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in R808L21

Thank you for your understanding.
Sep 27, 11:51 UTC

Oct 19, 2024

No incidents reported.

Oct 18, 2024

[YNM1][Network] - Backbone disruptions Notification

Resolved - Start Time : 18/10/2028 11:04 UTC
End Time : 18/10/2028 11:06 UTC
Service impact : Customers may have experienced network disruptions transiting through the YNM backbone.
Root cause : Network mal_function
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 18, 11:26 UTC

Oct 17, 2024

[RBX8][Cooling System] - Rack R821R27

Completed - The scheduled maintenance has been completed.
Oct 17, 20:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 17/10/2024 08:00 UTC
End time : 17/10/2024 20:00 UTC
Service impact : Please be advised that during the maintenance period, some servers may be inaccessible.
Service improvement : Water manifold replacement

Thank you for your understanding.
Oct 11, 02:55 UTC

[BHS2][Cooling System] - Rack B719A11

Completed - The scheduled maintenance has been completed.
Oct 17, 19:01 UTC

Update - The current maintenance will take more time than expected.
Below you can find new information regarding the operation.

Start time : 16/10/2024 11:00 UTC
End time : 17/10/2024 19:30 UTC
Service impact : None
Service improvement : Water manifold replacement
Oct 16, 20:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 11:00 UTC

Scheduled - Please be advised that the scheduled maintenance operations have been rescheduled to the following date:
Start time : 16/10/2024 11:00 UTC
End time : 16/10/2024 19:30 UTC
Service impact : None
Oct 7, 20:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 07/10/2024 11:00 UTC
End time : 07/10/2024 19:30 UTC
Service impact : None
Service improvement : Water manifold replacement

Thank you for your understanding.
Oct 3, 14:43 UTC

[ BHS8][Cooling System] - Rack BHS0816A04A

Completed - The scheduled maintenance has been completed.
Oct 17, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 12:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 17/10/2024 12:00 UTC
End time : 17/10/2024 19:00 UTC
Service impact : None
Service improvement : Water manifold replacement

Thank you for your understanding.
Oct 10, 01:39 UTC

[GRA2][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 17, 17:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 17/10/2024 06:00 UTC
End time : 17/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 3, 13:57 UTC

[SGP2][Network] - Network maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 17, 17:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 13:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 17/10/2024 13:00 UTC
End time : 17/10/2024 19:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Oct 10, 18:54 UTC

[RBX2/RBX3/RBX5/RBX6][Cooling System] - Cooling system background work

Completed - The scheduled maintenance has been completed.
Oct 17, 16:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:55 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 14/10/2024 06:00 UTC
End time : 17/10/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work.

Thank you for your understanding.
Oct 16, 21:54 UTC

[SBG3][Cooling System] - MC9

Completed - The scheduled maintenance has been completed.
Oct 17, 16:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:30 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 17/10/2024 08:30 UTC
End time : 17/10/2024 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work

Thank you for your understanding.
Oct 17, 09:27 UTC

[SBG3][Cooling System] - MC10

Completed - The scheduled maintenance has been completed.
Oct 17, 16:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:30 UTC

[WAW1][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 17, 16:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 13:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 17/10/2024 13:00 UTC
End time : 17/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work in W01B01

Thank you for your understanding.
Oct 17, 12:59 UTC

[FR][Internet Access] - Degradation of FTTH services

Resolved - Start Time : 17/10/2024 04:00 UTC
End Time : 17/10/2024 17:36 UTC
The incident has been fixed by our supplier. However, we invite customers who are still experiencing synchronisation problems to restart their modems and, if the problem persists, to reset them.

We thank you for your patience and apologise for any inconvenience caused.
Oct 17, 15:52 UTC

Identified - An incident is in progress on our FTTH offer.

Here is detail for this incident :

Start time : 17/10/2024 04:00 UTC
Service impact : We are experiencing an anomaly with our FTTH provider, which can cause services to be out of sync.
Workaround : We invite our FTTH customers not to restart their equipment.

Our provider has identified the anomaly and a fix is in progress.

We apologize for the inconvenience and thank you for your understanding.
Oct 17, 15:09 UTC

[RBX8][Cooling System] - Rack R821R27

Completed - The scheduled maintenance has been completed.
Oct 17, 15:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:01 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 17/10/2024 08:00 UTC
End time : 17/10/2024 20:00 UTC
Service impact : Please be advised that during the maintenance period, some servers may be inaccessible.
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in R821R27

Thank you for your understanding.
Oct 17, 06:05 UTC

[SBG3][Cooling System] - MS5

Completed - The scheduled maintenance has been completed.
Oct 17, 10:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:30 UTC

[SBG3][Cooling System] - MS6

Completed - The scheduled maintenance has been completed.
Oct 17, 10:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:30 UTC

[WAW1][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
Oct 17, 02:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:05 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 16/10/2024 20:00 UTC
End time : 17/10/2024 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.
Oct 16, 20:02 UTC

[YTO][Network Services] - OVHcloud Connect maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 17, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our OVHcloud Connect offer.

Start time : 16/10/2024 23:30 UTC
End time : 17/10/2024 02:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on a network equipment located in Toronto.

Thank you for your understanding.
Oct 9, 00:27 UTC

Oct 16, 2024

[RBX8][Cooling System] - Rack R821R27

Completed - The scheduled maintenance has been completed.
Oct 16, 19:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 16/10/2024 08:00 UTC
End time : 16/10/2024 20:00 UTC
Service impact : Please be advised that during the maintenance period, some servers may be inaccessible.
Service improvement : Water manifold replacement

Thank you for your understanding.
Oct 11, 00:32 UTC

[WAW1][Network] - Backbone Maintenance Notification

Completed - The current maintenance has been postponed and will be re-scheduled.
Oct 16, 19:31 UTC

Update - We are sorry to inform you that this maintenance is postponed to another date.

New start time : 16/10/2024 20:00 UTC
New end time : 17/10/2024 04:00 UTC
Service impact : None
Oct 10, 14:49 UTC

[YYZ01][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 16, 19:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 11:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 16/10/2024 11:00 UTC
End time : 16/10/2024 19:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Oct 10, 19:07 UTC

[MR901][Cooling System] - Cooling system background work

Completed - The scheduled maintenance has been completed.
Oct 16, 18:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:30 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability or latency.

Start time : 16/10/2024 07:30 UTC
End time : 16/10/2024 16:00 UTC
Service impact : Some servers may experience latency or unavailability during the maintenance period.
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in MR901/MR90101D03A, MR90101E02B and MR90101D02A.

Thank you for your understanding.
Oct 15, 12:46 UTC

[LIM/ERI/SBG/WAW/CA/MUM/VIN HIL/SGP/SYD/WEST-1/RBX][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
Oct 16, 14:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 16/10/2024 07:00 UTC
End time : 16/10/2024 14:00 UTC
Service impact : Customers may experience latencies during the One Network configuration.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.
Oct 14, 17:27 UTC

[US][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
Oct 16, 10:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:31 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 16/10/2024 07:30 UTC
End time : 16/10/2024 11:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.
Oct 15, 20:37 UTC

[BHS][Network] - Core Network Maintenance Notification

Completed - Please be advised that the scheduled maintenance operations have been postponed to a later date. You will be informed of the revised schedule in the near future.
Oct 16, 07:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 16/10/2024 06:00 UTC
End time : 16/10/2024 08:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Oct 10, 04:35 UTC

[MAD/MAD2][OVHcloud Connect] - Load Balancer

Completed - The scheduled maintenance has been completed.
Oct 16, 00:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:50 UTC

Update - Please be advised that the maintenance schedule has been revised.

Please find details of the revised schedule below:
Start time : 15/10/2024 23:50 UTC
End time : 16/10/2024 01:30 UTC
Service impact : None
Oct 11, 04:28 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 16/10/2024 20:00 UTC
End time : 16/10/2024 22:30 UTC
Service impact : None
Service improvement : Objective of maintenance is to standardise the network configuration of backbone equipment..

Thank you for your understanding.
Oct 10, 04:45 UTC

[CA][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
Oct 16, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 15/10/2024 22:00 UTC
End time : 15/10/2024 23:30 UTC
Service impact : Micro cut-off potential on the OCC links.
Service improvement : The objective of maintenance is to standardise the network configuration of VCOEDGE equipment.

Thank you for your understanding.
Oct 15, 22:00 UTC

Oct 15, 2024

[LIM1][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 15, 21:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 15/10/2024 20:00 UTC
End time : 15/10/2024 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on a network equipment.

Thank you for your understanding.
Oct 11, 21:29 UTC

[RBX8][Cooling System] - Rack R821R27

Completed - The scheduled maintenance has been completed.
Oct 15, 17:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 15/10/2024 08:00 UTC
End time : 15/10/2024 20:00 UTC
Service impact : Please be advised that during the maintenance period, some servers may be inaccessible.
Service improvement : Water manifold replacement

Thank you for your understanding.
Oct 10, 23:49 UTC

[SYD2][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 15, 14:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 12:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 15/10/2024 12:30 UTC
End time : 15/10/2024 14:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Oct 10, 04:58 UTC

[GRA2][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 15, 13:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 15/10/2024 06:00 UTC
End time : 15/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 3, 13:48 UTC

Oct 14, 2024

[PAR][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 14, 23:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 14/10/2024 20:00 UTC
End time : 14/10/2024 23:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Oct 9, 00:09 UTC

[PAR][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 14, 23:03 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 14/10/2024 23:30 UTC
End time : 15/10/2024 01:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Oct 9, 00:20 UTC

[GLOBAL][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 14, 15:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 14/10/2024 07:00 UTC
End time : 14/10/2024 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Oct 8, 23:41 UTC

[GRA2][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 14, 14:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 10:50 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 14/10/2024 10:05 UTC
End time : 14/10/2024 14:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Oct 14, 10:47 UTC

[GRA2][Infrastructure] - Electrical background work

Completed - The current maintenance has been postponed and re-scheduled.
Link of the new schedule of the operation: https://network.status-ovhcloud.com/incidents/l1gjs70szc01
Oct 14, 10:57 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 16/10/2024 06:00 UTC
End time : 16/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 3, 13:54 UTC

[GRA2][Infrastructure] - Electrical background work

Completed - The current maintenance has been postponed and will be re-scheduled.
Oct 14, 10:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 14/10/2024 06:00 UTC
End time : 14/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 3, 13:38 UTC

[RBX7][Infrastructure] - Electrical work backgroung

Completed - The scheduled maintenance has been completed.
Oct 14, 06:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 14/10/2024 06:00 UTC
End time : 14/10/2024 06:30 UTC
Service impact : None
Service improvement : We need to make a replacement of faulty electrical equipment in this rack R710B14

Thank you for your understanding.
Sep 26, 18:35 UTC

[BHS/CHI][Backbone] Network Incident Notification

Resolved - Start Time : 12/10/2024 05:20 UTC
End Time : 14/10/2024 03:31 UTC
Root cause :It was due to a malfunction on hardware.

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 14, 04:10 UTC

Identified - The incident is still ongoing. We would like to assure you that our provider is doing his utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Oct 12, 11:47 UTC

Investigating - An incident is in progress on our Backbone infrastructure.

Please be aware that this may affect he latency.

Here is detail for this incident :

Start time : 12/10/2024 05:20 UTC
Service impact : Customers may face network latencies transiting through the backbone from BHS and Chicago.
It is due to an incident declared at our provider.
Ongoing actions : Investigating

Our provider is fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 12, 11:41 UTC

Oct 13, 2024

[RBX8][Cooling System] - Rack R831A18

Completed - The scheduled maintenance has been completed.
Oct 13, 08:18 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new end time of the operation.

End time : 11/10/2024 06:45 UTC
Oct 2, 05:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 10:13 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 25/09/2024 09:40 UTC
End time : 04/10/2024 06:45 UTC
Service impact : None
Service improvement : Water manifold replacement

Thank you for your understanding.
Sep 25, 10:12 UTC

Oct 12, 2024

Oct 11, 2024

[LIM/ERI/SBG/WAW/CA/MUM/VIN HIL/SGP/SYD/WEST-1/RBX][Network] - Backbone Maintenance Notification

Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Oct 11, 16:18 UTC

Update - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Oct 11, 16:17 UTC

Update - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Oct 11, 16:16 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 15/10/2024 07:00 UTC
End time : 15/10/2024 14:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Oct 10, 21:04 UTC

[SBG5][Cooling System] - Cooling system background work - Rack SBG0505A02A

Completed - The scheduled maintenance has been completed.
Oct 11, 11:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:32 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 11/10/2024 06:30 UTC
End time : 11/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in rack SBG0505A02A.

Thank you for your understanding.
Oct 11, 07:32 UTC

[US][Backbone] Network Incident Notification

Resolved - Start Time : 10/10/2024 04:28 UTC
End Time : 11/10/2024 08:37 UTC
Root cause : Our provider has resolved the incident.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 11, 08:41 UTC

Update - The situation has clearly improved on the US Backbone since 07h20 UTC.
Oct 10, 08:07 UTC

Update - The operator is continuing to work on this issue.
Oct 10, 07:13 UTC

Identified - An operator maintenance is currently underway
Oct 10, 05:56 UTC

Update - An incident is in progress on our Backbone infrastructure.

Please be aware that this is currently affecting the latency.

Here is detail for this incident :

Start time : 10/10/2024 04:28 UTC
Service impact : Customers are experiencing network latencies transiting through the backbone from Dallas, Washington, Chicago and San José. It is due to an incident declared at our provider.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 10, 05:51 UTC

Investigating - We have detected an issue on our infrastructure. We will update informations when we will have more details.
Start time : 10/10/2024 04:28 UTC
Oct 10, 05:33 UTC

[YYZ][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 11, 00:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 11:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 10/10/2024 11:00 UTC
End time : 10/10/2024 23:00 UTC
Service impact : There will be a short power interruption during maintenance.
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Oct 1, 21:27 UTC

Oct 10, 2024

[GRA/RBX][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
Oct 10, 21:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 10/10/2024 20:00 UTC
End time : 10/10/2024 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Oct 10, 04:47 UTC

[BHS8][Cooling System] - Cooling system background work

Completed - The scheduled maintenance has been completed.
Oct 10, 16:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 12:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 10/10/2024 12:00 UTC
End time : 10/10/2024 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in BHS8/BHS0801A01B

Thank you for your understanding.
Oct 10, 01:27 UTC

[GLOBAL][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 10, 16:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 07:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 10/10/2024 07:00 UTC
End time : 10/10/2024 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Oct 8, 23:29 UTC

[YNM1][Network] - Equipment maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 10, 16:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 14:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 10/10/2024 14:30 UTC
End time : 10/10/2024 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on a network equipment..

Thank you for your understanding.
Oct 8, 23:34 UTC

[RBX1/RBX4[Cooling System] - Cooling system background work

Completed - The scheduled maintenance has been completed.
Oct 10, 16:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 12:50 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 07/10/2024 06:00 UTC
End time : 10/10/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in RBX1/RBX4

Thank you for your understanding.
Oct 9, 12:49 UTC

[SGP][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
Oct 10, 14:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 12:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 10/10/2024 12:30 UTC
End time : 10/10/2024 14:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Oct 10, 02:14 UTC

[GRA2][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 10, 14:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 10/10/2024 06:00 UTC
End time : 10/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 3, 13:32 UTC

[SBG5][Cooling System] - Cooling system background work

Completed - The scheduled maintenance has been completed.
Oct 10, 14:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 13:10 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 10/10/2024 10:30 UTC
End time : 10/10/2024 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in SBG505A06A

Thank you for your understanding.
Oct 10, 13:06 UTC

[LIM1][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 10, 12:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 10/10/2024 07:00 UTC
End time : 10/10/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Oct 2, 21:10 UTC

[GRA1][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 10, 12:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 10/10/2024 06:00 UTC
End time : 10/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work on a UPS.

Thank you for your understanding.
Sep 11, 02:30 UTC

[LIL1][Network Services] - Load Balancer maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 10, 10:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 10/10/2024 08:00 UTC
End time : 10/10/2024 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to do a maintenance on a Load Balancer's host .

Thank you for your understanding.
Oct 7, 20:37 UTC

[SBG][Network] - Core maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 10, 02:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 01:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network core infrastructure.

Start time : 10/10/2024 01:00 UTC
End time : 10/10/2024 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on a network equipment..

Thank you for your understanding.
Oct 8, 20:09 UTC

Oct 9, 2024

[RBX5/RBX6][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 9, 17:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 13:05 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/10/2024 09:00 UTC
End time : 09/10/2024 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Oct 9, 12:59 UTC

[RBX1/RBX3/RBX8][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 9, 16:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 09/10/2024 06:30 UTC
End time : 09/10/2024 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Jun 10, 22:41 UTC

[BHS8][Cooling System] - Cooling system background work

Completed - The scheduled maintenance has been completed.
Oct 9, 15:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 12:00 UTC

Update - The maintenance wont be completed in scheduled time.
It has been postponed.
Below you can find new information about th emaintenance.

Start time : 09/10/2024 12:00 UTC
End time : 09/10/2024 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in BHS0813A04C
Oct 8, 04:36 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 08/10/2024 12:00 UTC
End time : 08/10/2024 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in BHS0813A04C

Thank you for your understanding.
Oct 2, 21:39 UTC

[RBX8][Cooling System] - Cooling system background work in rack R807L27

Completed - The scheduled maintenance has been completed.
Oct 9, 15:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 14:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 09/10/2024 14:00 UTC
End time : 09/10/2024 16:00 UTC
Service impact : Some servers in R807L27 rack will be unavailable for one hour during maintenance
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in R807L27

Thank you for your understanding.
Oct 9, 13:56 UTC

[GRA1][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 9, 14:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 09/10/2024 06:00 UTC
End time : 09/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 3, 13:01 UTC

[RBX8][Cooling System] - Cooling system background work - Rack R806L24

Completed - The scheduled maintenance has been completed.
Oct 9, 12:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 11:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 09/10/2024 11:00 UTC
End time : 09/10/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in R806L24.

Thank you for your understanding.
Oct 4, 18:43 UTC

[RBX8][Cooling System] - Cooling system background work - Rack R806L11

Completed - The scheduled maintenance has been completed.
Oct 9, 12:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 09/10/2024 06:00 UTC
End time : 09/10/2024 10:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in R806L11.

Thank you for your understanding.
Oct 4, 18:41 UTC

[GRA2][Infrastructure] - Electrical background work

Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Oct 9, 06:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 09/10/2024 06:30 UTC
End time : 10/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Aug 20, 22:38 UTC

Oct 8, 2024

[BHS5][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 8, 19:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:00 UTC

Scheduled - Start time : 07/10/2024 11:00 UTC
End time : 08/10/2024 20:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Sep 30, 22:34 UTC

[GRA2][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Oct 8, 14:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 08/10/2024 06:00 UTC
End time : 08/10/2024 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 3, 13:29 UTC

[GRA1][Cooling System] - Rack G121A19

Completed - The scheduled maintenance has been completed.
Oct 8, 14:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 08/10/2024 06:30 UTC
End time : 08/10/2024 14:30 UTC
Service impact : None
Service improvement : Water manifold replacement

Thank you for your understanding.
Sep 26, 18:13 UTC

[RBX8][Cooling System] - Cooling system background work - Rack R804L19

Completed - The scheduled maintenance has been completed.
Oct 8, 14:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 11:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 08/10/2024 11:00 UTC
End time : 08/10/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in R804L19.

Thank you for your understanding.
Oct 4, 18:34 UTC

[RBX8][Cooling System] - Cooling system background work - Rack R805L18

Completed - The maintenance wont be completed in scheduled time.
It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Oct 8, 11:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:01 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 08/10/2024 06:00 UTC
End time : 08/10/2024 10:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in R805L18.

Thank you for your understanding.
Oct 4, 18:32 UTC

[GRA2][Infrastructure] - Room G204

Resolved - Start Time : 07/10/2024 07:45 UTC
End Time : 07/10/2024 17:00 UTC
Root cause : Incident due to an electrical disjunction.
We would like to inform you that the incident has been resolved and the situation has returned to normal.

Thank you for your understanding and patience during this incident.
Oct 8, 07:34 UTC

Update - We are monitoring the situation closely and will keep you informed of any developments.
We will provide an update on the situation by tomorrow morning.
Oct 7, 16:03 UTC

Update - We are continuing to monitor for any further issues.
Oct 7, 10:24 UTC

Monitoring - Our teams have almost resolved the issues and are monitoring the latest ones.
Oct 7, 10:23 UTC

Update - An intervention has been carried out and we are following its progress, some IPs are on their way back up.
Oct 7, 09:24 UTC

Identified - An incident is in progress on our Infrastructure offer.

Here is detail for this incident :

Start time : 07/10/2024 07:45 UTC
Service impact : Customers in Room G204 have their services interrupted
Root cause : Electrical disjunction
Ongoing actions : Our team is working to fix the issue

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 7, 08:33 UTC