Network & Infrastructure Status

OVHcloud Network Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

All Systems Operational

About This Site

Welcome to the Network and Infrastructure status page for real-time information on system performance and availability.

Infrastructure || Backbone Operational

Infrastructure || Network Core Operational

Infrastructure || 3AZ Operational

IEB Operational

CCH Operational

MR9 Operational

Infrastructure || BHS Operational

BHS1 Operational

BHS2 Operational

BHS3 Operational

BHS4 Operational

BHS5 Operational

BHS6 Operational

BHS7 Operational

BHS8 Operational

Infrastructure || ERI Operational

ERI1 Operational

Infrastructure || GRA Operational

GRA1 Operational

GRA2 Operational

GRA3 Operational

GRA4 Operational

Infrastructure || LIM Operational

LIM1 Operational

LIM2 Operational

LIM3 Operational

Infrastructure || RBX Operational

RBX1 Operational

RBX2 Operational

RBX3 Operational

RBX4 Operational

RBX5 Operational

RBX6 Operational

RBX7 Operational

RBX8 Operational

RBX10 Operational

Infrastructure || SBG Operational

SBG1 Operational

SBG3 Operational

SBG4 Operational

SBG5 Operational

Infrastructure || SGP Operational

SGP1 Operational

SGP2 Operational

Infrastructure || SYD Operational

SYD1 Operational

SYD2 Operational

SYD3 Operational

Infrastructure || WAW Operational

WAW1 Operational

Infrastructure || YNM Operational

YNM1 Operational

Infrastructure || YYZ Operational

YYZ01 Operational

Internet Access || ADSL Operational

Internet Access || Delivery Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Network Services || Additional IP Operational

Network Services || DNS Resolver Operational

RBX Operational

ERI Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

SBG Operational

Network Services || OVHcloud Connect Operational

Network Services || OVHcloud Load Balancer Operational

Network Services || vRack Private Network Operational

OverTheBox || OverTheBox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[PAR][Network] - Backbone Maintenance Notification Dec 16, 2024 21:00 - Dec 17, 2024 01:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 16/12/2024 21:00 UTC
End time : 17/12/2024 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Posted on Dec 11, 2024 - 05:23 UTC

[GLOBAL][Network] - Network equipment maintenance notification Dec 17, 2024 06:00-08:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 17/12/2024 06:00 UTC
End time : 17/12/2024 08:00 UTC
Service impact : During the maintenance, customers may encounter response delays lasting up to 30 minutes.
The intervention on datacenter GRA will start at 06:00 UTC.
The intervention on datacenter PAR will start at 06::00 UTC.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment.

Thank you for your understanding.
Posted on Dec 13, 2024 - 22:04 UTC

[SBG5][Cooling System] - Rack SBG0504B06C Dec 17, 2024 07:00-19:00 UTC

As part of our continuous improvement plan, a maintenance on our cooling infrastructure.

This may temporarily affect Availability in the rack SBG0504B06C

Start time : 17/12/2024 07:00 UTC
End time : 17/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system

Thank you for your understanding.
Posted on Dec 02, 2024 - 17:19 UTC

[PAR][Network] - Backbone Maintenance Notification Dec 17, 2024 21:00 - Dec 18, 2024 01:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 17/12/2024 21:00 UTC
End time : 18/12/2024 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Posted on Dec 10, 2024 - 21:40 UTC

[SBG5][Cooling System] - Rack SBG0504B06C Dec 18, 2024 07:00-19:00 UTC

As part of our continuous improvement plan, a maintenance on our cooling infrastructure.

This may temporarily affect Availability in the rack SBG0504B06C

Start time : 18/12/2024 07:00 UTC
End time : 18/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system

Thank you for your understanding.
Posted on Dec 02, 2024 - 17:15 UTC

[SBG5][Cooling System] - Rack SBG0504B06C Dec 19, 2024 07:00-19:00 UTC

As part of our continuous improvement plan, a maintenance on our cooling infrastructure.

This may temporarily affect Availability in the rack SBG0504B06C

Start time : 19/12/2024 07:00 UTC
End time : 19/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system

Thank you for your understanding.
Posted on Dec 02, 2024 - 17:11 UTC

[ERI1][Cooling System] - Racks E105C04 - E105C06 - E105C08 Jan 9, 2025 06:30-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 09/01/2025 06:30 UTC
End time : 09/01/2025 15:00 UTC
Service impact : Servers in racks E105C04, E105C06 and E105C08 will be temporarily unavailable during the operation for 1 hour and 30 minutes each rack.
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in racks E105C04, E105C06 and E105C08.

Below is the schedule for the maintenance of the racks.
09/01/2025 07:30 UTC to 09/01/2025 09:00 UTC for the rack E105C04
09/01/2025 09:00 UTC to 09/01/2025 10:30 UTC for the rack E105C06
09/01/2025 10:30 UTC to 09/01/2025 12:00 UTC for the rack E105C08

Thank you for your understanding.
Posted on Dec 11, 2024 - 10:17 UTC

[BHS4/BHS5/BHS6/BHS7][Infrastructure] - Electrical background work Jan 15, 2025 13:00-17:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 05, 2024 - 10:31 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 15/01/2025 13:00 UTC
End time : 15/01/2025 17:00 UTC
Service impact : You may experience a downtime of up to 20 minutes for each intervention.
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.
We have carefully planned and scheduled the interventions to minimize any potential impact on your services.

The maintenance schedule is as follows:
BHS4 : Start of intervention at 13:00 UTC
BHS5 : Start of intervention at 13:45 UTC
BHS6 : Start of intervention at 15:00 UTC
BHS7(first part) : Start of intervention at 15:45 UTC
BHS7(second part) : Start of intervention at 16:30 UTC

Thank you for your understanding.
Dec 03, 2024 - 19:12 UTC

[LIM][Infrastructure] - Electrical background work Jan 20, 2025 07:00 - Jan 24, 2025 18:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 20/01/2025 07:00 UTC
End time : 24/01/2025 18:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Nov 26, 2024 - 14:32 UTC

Past Incidents

Dec 14, 2024

No incidents reported today.

Dec 13, 2024

[SBG][Cooling System] - Rack SBG506B07B

Completed - The scheduled maintenance has been completed.
All services are operational.
Dec 13, 19:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 15:19 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 09/12/2024 15:40 UTC
End time : 13/12/2024 19:00 UTC
Service impact : None
Service improvement : Water manifold replacement

Thank you for your understanding.
Dec 13, 15:18 UTC

[RBX8][Cooling System] - Rack R807R21

Completed - This maintenance will not be carried out will be rescheduled from February 2025.
Dec 13, 16:32 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 19/12/2024 07:00 UTC
End time : 19/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Dec 4, 22:56 UTC

[RBX8][Cooling System] - Rack R807R21

Completed - This maintenance will not be carried out will be rescheduled from February 2025.
Dec 13, 16:32 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 17/12/2024 07:00 UTC
End time : 17/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Dec 4, 22:49 UTC

[RBX8][Cooling System] - Rack R807R21

Completed - This maintenance will not be carried out will be rescheduled from February 2025.
Dec 13, 16:32 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 18/12/2024 07:00 UTC
End time : 18/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Dec 4, 22:53 UTC

[SBG5][Cooling System] - Rack SBG0504A05C

Completed - The scheduled maintenance has been completed.
Dec 13, 13:18 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 13, 13:02 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 7, 14:49 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 6, 19:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 15:16 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 03/12/2024 07:40 UTC
End time : 13/12/2024 07:45 UTC
Service impact : None
Service improvement : Water manifold replacement

Thank you for your understanding.
Dec 3, 15:16 UTC

Dec 12, 2024

[RBX8][Cooling System] - Rack R831B12

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 12/12/2024 18:35 UTC.
Dec 12, 18:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 12/12/2024 07:00 UTC
End time : 12/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Nov 27, 00:25 UTC

[BHS][Network] - Network equipment maintenance notification

Completed - The scheduled maintenance has been completed.
Dec 12, 10:40 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new information regarding the operation.

Start time : 11/12/2024 23:00 UTC
End time : 12/12/2024 09:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.
Dec 12, 06:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 11/12/2024 23:00 UTC
End time : 12/12/2024 06:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Dec 3, 20:00 UTC

[RBX][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 12/12/2024 00:25 UTC.
Dec 12, 00:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 21:00 UTC

Update - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

New start time : 11/12/2024 21:00 UTC
New end time : 12/12/2024 01:00 UTC
Service impact : None
Dec 10, 21:25 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 11/12/2024 21:00 UTC
End time : 12/12/2024 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Dec 3, 19:55 UTC

Dec 11, 2024

[RBX8][Cooling System] - Rack R831B12

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 11/12/2024 15:50 UTC.
Dec 11, 15:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 11/12/2024 07:00 UTC
End time : 11/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Nov 27, 00:25 UTC

[RBX6][Cooling System] - Rack 46E31

Completed - The scheduled maintenance has been completed.
All services are operational.
Dec 11, 15:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 17:41 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 03/12/2024 08:05 UTC
End time : 13/12/2024 16:00 UTC
Service impact : None
Service improvement : Water manifold replacement

Thank you for your understanding.
Dec 3, 17:41 UTC

[GLOBAL][Network] - Network equipment maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 11/12/2024 13:53 UTC.
Dec 11, 13:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 11/12/2024 06:00 UTC
End time : 11/12/2024 14:00 UTC
Service impact : During the maintenance, customers may encounter response delays lasting up to 30 minutes.
The intervention on datacenter RBX will start at 06:00 UTC.
The intervention on datacenter WAW will start at 07:00 UTC.
The intervention on datacenter 3AZ will start at 08:00 UTC.
The intervention on datacenter HILL will start at 10:00 UTC.
The intervention on datacenter BHS will start at 11:00 UTC.
The intervention on datacenter SYN will start at 13:00 UTC.

Following our continuous improvement policy, we need to perform an operation on a network equipment.
Thank you for your understanding.
Dec 6, 16:48 UTC

[MTL/SEA/SJO/TR1/WAS][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 11/12/2024 09:36 UTC.
Dec 11, 09:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 11/12/2024 08:00 UTC
End time : 11/12/2024 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to do a maintenance on multiple network equipment located in Montreal, Seattle, San Jose, Toronto and Washington.

Thank you for your understanding.
Dec 6, 21:23 UTC

[SBG][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 11/12/2024 00:11 UTC.
Dec 11, 00:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 10/12/2024 21:00 UTC
End time : 11/12/2024 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Dec 3, 19:51 UTC

Dec 10, 2024

[RBX8][Cooling System] - Rack R831B12

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 10/12/2024 16:10 UTC.
Dec 10, 16:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 10/12/2024 07:00 UTC
End time : 10/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Nov 27, 00:25 UTC

[GLOBAL][Network] - Network equipment maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 10/12/2024 16:10 UTC
Dec 10, 16:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 10/12/2024 06:00 UTC
End time : 10/12/2024 16:30 UTC
Service impact : During the configuration of One Network, customers may encounter response delays lasting up to 30 minutes
The intervention on datacenter LIM/SBG will start at 06:00 UTC.
The intervention on datacenter PAR will start at 08:00 UTC.
The intervention on datacenter VIN/BHS will start at 10:00 UTC.
The intervention on datacenter SGP will start at 13:00 UTC.
The intervention on datacenter MUM will start at 16:00 UTC.

Following our continuous improvement policy, we need to perform an operation on a network equipment.
Thank you for your understanding.
Dec 6, 17:03 UTC

[GRA1][Cooling System] - Rack G105A14

Completed - The scheduled maintenance has been completed.
All services are operational.
Dec 10, 14:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 08:26 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 10/12/2024 07:30 UTC
End time : 10/12/2024 15:00 UTC
Service impact : None
Service improvement : Water manifold replacement

Thank you for your understanding.
Dec 10, 08:24 UTC

[CHI/DA2/HIL/LA2/MIA/NYC][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 10/12/2024 09:18 UTC .
Dec 10, 11:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 10/12/2024 08:00 UTC
End time : 10/12/2024 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to do a maintenance on multiple network equipment located in Chicago, Dallas, Hillsboro, Los Angeles, Miami and New York City.

Thank you for your understanding.
Dec 6, 21:18 UTC

Dec 9, 2024

[CHI/DA2/MTL/NYC/SJO/YTO/WAS][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 09/12/2024 09:45 UTC.
Dec 9, 09:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 09/12/2024 08:00 UTC
End time : 09/12/2024 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to do a maintenance on multiple network equipment located in Chicago, Dallas, Montreal, New York City, San Jose, Toronto and Washington.

Thank you for your understanding.
Dec 6, 21:08 UTC

Dec 8, 2024

No incidents reported.

Dec 7, 2024

[SBG5][Cooling System] - Rack SBG0504A04A

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 07/12/2024 10:15 UTC.
Dec 7, 10:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 05:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 07/12/2024 05:00 UTC
End time : 07/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 14 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Nov 22, 14:47 UTC

[GRA4][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 07/12/2024 09:24 UTC.
Dec 7, 09:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 02/12/2024 07:00 UTC
End time : 06/12/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Dec 3, 08:52 UTC

Dec 6, 2024

[SBG5][Cooling System] - Rack SBG0504A04A

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 06/12/2024 13:50 UTC.
Dec 6, 13:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 06/12/2024 07:00 UTC
End time : 06/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Nov 22, 14:30 UTC

Dec 5, 2024

[RBX8][Cooling System] - Rack R808L14

Completed - The scheduled maintenance has been completed.
Dec 5, 15:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 05/12/2024 07:00 UTC
End time : 05/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Nov 22, 13:00 UTC

[SBG5][Cooling System] - Rack SBG0504A04A

Completed - The scheduled maintenance has been completed.
Dec 5, 15:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:01 UTC

[MIL][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 05/12/2024 03:06 UTC .
Dec 5, 03:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 04/12/2024 21:00 UTC
End time : 05/12/2024 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.
Nov 9, 00:17 UTC

[RBX][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 05/12/2024 01:30 UTC.
Dec 5, 02:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 04/12/2024 21:30 UTC
End time : 05/12/2024 01:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to replace a network equipment.

Thank you for your understanding.
Nov 26, 09:32 UTC

Dec 4, 2024

[RBX8][Cooling System] - Rack R808L14

Completed - The scheduled maintenance has been completed.
Dec 4, 19:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 04/12/2024 07:00 UTC
End time : 04/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Nov 22, 12:57 UTC

[SBG][Network] - Backbone incident notification

Resolved - Since 13:47 UTC, no more perturbation is observed.

Start time : 03/12/2024 10:31 UTC
End time : 04/12/2024 13:47 UTC
Root cause : fiber cut

No more intervention is needed from the provider.
The configuration for the few isolated services have been reverted to its state prior the event and is operational.

The incident is now fully resolved.
We apologize for the inconvenience and thank you for your understanding.
Dec 4, 16:10 UTC

Update - Our provider just completed the intervention.
Our technical teams is now working on restoring the impacted services to definitively resolved the incident.
Dec 4, 14:36 UTC

Update - A fix for the isolation has been deployed. Impacted services are reachable anew.
The fiber cut is not yet repaired but our provider is working on it.

Service impact : You might observed additional latency going through SBG Backbone.

As always, we will keep you informed of further developments and the definitive resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 3, 19:32 UTC

Update - Our provider is working on resolving the fiber cut issue.
Our technical teams are working on re-routing some of our network to resolved the unreachability issue that impacted some clients.

We will keep you updated as soon as significant progress is made.
We apologize for the inconvenience and thank you for your understanding.
Dec 3, 17:21 UTC

Update - A fiber cut has been detected ahead of SBG datacenter.
Only a few clients are impacted by an interconnection unreachability issue that has been identified.
Additional latency is observed going through the backbone.

Our technical teams are working on resolving this incident.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 3, 16:00 UTC

Update - Service impact : Disconnection / latency is being observed on the Backbone of Strasbourg.
Ongoing actions : Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 3, 13:00 UTC

Identified - An incident is in progress on our Backbone infrastructure.

Please be aware that this is currently affecting the latency.

Here is detail for this incident :

Start time : 03/12/2024 10:31 UTC
Service impact : Latency is being observed on the Backbone of Strasbourg
Root cause : A fiber cut caused the issue.
Ongoing actions : Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 3, 11:13 UTC

[BHS1/BHS8][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Dec 4, 15:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 12:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 03/12/2024 12:00 UTC
End time : 05/12/2024 20:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Nov 15, 22:57 UTC

[LIM][Infrastructre] - Multiple servers unavailable

Resolved - Start time : 03/12/2024 06:01 UTC
End Time : 04/12/2024 00:32 UTC
Service impact :We would like to inform you that the incident have been resolved and the situation is back to normal. All the servers are now operational.
Root cause : An operation on multiple network equipment caused the incident.

We thank you for your understanding and patience throughout this incident
Dec 4, 00:53 UTC

Update - Start time : 03/12/2024 06:01 UTC
Service impact : Some servers in Limburg were temporarily unavailable till 06:15 UTC.
Root cause : An operation on multiple network equipment caused the incident.
Ongoing actions : A maintenance has been scheduled to get back to nominal state.
Related maintenance: Maintenance link
Dec 3, 11:59 UTC

Monitoring - Start time : 03/12/2024 06:01 UTC
Service impact : Some servers in Limburg were temporarily unavailable till 06:15 UTC.
Root cause : An operation on multiple network equipment caused the incident.
Ongoing actions : Our teams isolated the equipment that caused the incident.
The situation is stable and a maintenance will be implemented tonight to get back to nominal state.
We will inform you of the operation's schedule when we have more information.

Thank you for your understanding.
Dec 3, 07:03 UTC

Identified - Start time : 03/12/2024 06:01 UTC
Service impact : Some servers in Limburg were temporarily unavailable till 06:15 UTC.
Root cause : An operation on multiple network equipment caused the incident.
Ongoing actions : Our teams are currently doing a rollback to the operation.
Dec 3, 06:34 UTC

[LIM1][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 04/12/2024 00:32 UTC.
Dec 4, 00:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

This may temporarily affect availability and latency.

Start time : 03/12/2024 21:00 UTC
End time : 04/12/2024 01:00 UTC
Service impact : You may experience loss and latency for 3 minutes during the operation.
Service improvement : Our teams are going to do a maintenance on multiple network equipment to get back to nominal state caused by this incident.

Thank you for your understanding.
Dec 3, 11:55 UTC

Dec 3, 2024

[RBX8][Cooling System] - Rack R808L14

Completed - The scheduled maintenance has been has been completed.
All services are operational for the rack R808L14 since 03/12/2024 15:54 UTC.
Dec 3, 15:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 03/12/2024 07:00 UTC
End time : 03/12/2024 19:00 UTC
Service impact : Some servers in this rack will be unreachable for 12 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Nov 22, 12:41 UTC

[RBX8][Cooling System] - Rack R808L14

Completed - The scheduled maintenance has been has been completed.
All services are operational for the rack R808L14 since 03/12/2024 15:54 UTC.
Dec 3, 15:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 25, 14:35 UTC

[BHS5][Network] - Network equipement maintenance

Completed - The maintenance it has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Dec 3, 14:55 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our vRack Private Network offer.

This may temporarily affect availability.

Start time : 05/12/2024 08:00 UTC
End time : 05/12/2024 09:00 UTC
Service impact : Loss of vRack during this maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a Vrack network equipment.

Thank you for your understanding.
Nov 20, 03:16 UTC

[BHS1][Network] - Network equipment version upgrade

Completed - The maintenance it has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Dec 3, 14:48 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 04/12/2024 23:00 UTC
End time : 05/12/2024 06:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for a equipment of our network core infrastructure.

Thank you for your understanding.
Nov 28, 02:59 UTC

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

[RBX][Network] - Backbone maintenance notification

Completed - The maintenance it has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Nov 30, 07:14 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 03/12/2024 21:00 UTC
End time : 04/12/2024 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Nov 26, 08:03 UTC