OVHcloud Network Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 2025 - 08:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 11/02/2025 08:00 UTC
End time : 11/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Feb 11, 2025 08:00-19:00 UTC

About This Site

Welcome to the Network and Infrastructure status page for real-time information on system performance and availability.

Infrastructure || Backbone Operational
Infrastructure || Network Core Operational
Infrastructure || 3AZ Operational
IEB Operational
CCH Operational
MR9 Operational
Infrastructure || BHS Operational
BHS1 Operational
BHS2 Operational
BHS3 Operational
BHS4 Operational
BHS5 Operational
BHS6 Operational
BHS7 Operational
BHS8 Operational
Infrastructure || ERI Operational
ERI1 Operational
Infrastructure || GRA Operational
GRA1 Operational
GRA2 Operational
GRA3 Operational
GRA4 Operational
Infrastructure || LIM Operational
LIM1 Operational
LIM2 Operational
LIM3 Operational
Infrastructure || RBX Under Maintenance
RBX1 Operational
RBX2 Operational
RBX3 Operational
RBX4 Operational
RBX5 Operational
RBX6 Operational
RBX7 Operational
RBX8 Operational
RBX10 Under Maintenance
Infrastructure || SBG Under Maintenance
SBG1 Operational
SBG3 Operational
SBG4 Operational
SBG5 Under Maintenance
Infrastructure || SGP Operational
SGP1 Operational
SGP2 Operational
Infrastructure || SYD Operational
SYD1 Operational
SYD2 Operational
SYD3 Operational
Infrastructure || WAW Operational
WAW1 Operational
Infrastructure || YNM Operational
YNM1 Operational
Infrastructure || YYZ Operational
YYZ01 Operational
Internet Access || ADSL Operational
Internet Access || Delivery Operational
Internet Access || FTTH Operational
Internet Access || SDSL Operational
Network Services || Additional IP Operational
Network Services || DNS Resolver Operational
RBX Operational
ERI Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
SBG Operational
Network Services || OVHcloud Connect Operational
Network Services || OVHcloud Load Balancer Operational
Network Services || vRack Private Network Operational
OverTheBox || OverTheBox Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

This may temporarily affect Latency.

Start time : 12/02/2025 00:00 UTC
End time : 12/02/2025 01:00 UTC
Service impact : During the operation, an increase of latency will be observed for some east European countries.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Posted on Jan 29, 2025 - 22:48 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure in the specified rack.

Start time : 12/02/2025 07:00 UTC
End time : 12/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on Feb 11, 2025 - 07:45 UTC
[LIM][Network] - Backbone Maintenance Notification Feb 12, 2025 21:00 - Feb 13, 2025 05:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 12/02/2025 21:00 UTC
End time : 13/02/2025 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.

Posted on Feb 07, 2025 - 04:05 UTC
As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

This may temporarily affect Latency.

Start time : 13/02/2025 00:00 UTC
End time : 13/02/2025 01:00 UTC
Service impact : During the operation, an increase of latency will be observed for some west USA/Canadian locations.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Posted on Jan 29, 2025 - 22:52 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 13/02/2025 07:00 UTC
End time : 13/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on Jan 29, 2025 - 20:50 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 13/02/2025 09:00 UTC
End time : 13/02/2025 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade some network equipment to harmonise our network infrastructure.

Thank you for your understanding.

Posted on Feb 08, 2025 - 01:22 UTC
[GRA2][Infrastructure] - Electrical background work Room G201 Feb 13, 2025 21:00 - Feb 14, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 13/02/2025 21:00 UTC
End time : 14/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters.

To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 27, 2025 - 13:16 UTC
[SBG3][Cooling System] - Rack S311B06 Feb 14, 2025 07:00-19:00 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 14/02/2025 07:00 UTC
End time : 14/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on Jan 29, 2025 - 15:01 UTC
[SBG3][Cooling System] - Rack S311B06 Feb 15, 2025 07:00-19:00 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 15/02/2025 07:00 UTC
End time : 15/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on Jan 29, 2025 - 14:55 UTC
[SBG3][Cooling System] - Rack S311B06 Feb 17, 2025 07:00-19:00 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 17/02/2025 07:00 UTC
End time : 17/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on Jan 29, 2025 - 14:40 UTC
[GRA2][Infrastructure] - Electrical background work Room G201B Feb 17, 2025 21:00 - Feb 18, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 17/02/2025 21:00 UTC
End time : 18/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 10:51 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 18/02/2025 07:00 UTC
End time : 18/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on Jan 29, 2025 - 19:55 UTC
[RBX][Network] - Backbone maintenance notification Feb 18, 2025 20:00 - Feb 19, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 18/02/2025 20:00 UTC
End time : 19/02/2025 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.

Posted on Dec 20, 2024 - 23:41 UTC
[GRA2][Infrastructure] - Electrical background work Room G208 Feb 18, 2025 21:00 - Feb 19, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 18/02/2025 21:00 UTC
End time : 19/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 10:55 UTC
[GRA1][Network] - Network equipment maintenance notification Feb 18, 2025 21:00 - Feb 19, 2025 06:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 18/02/2025 21:00 UTC
End time : 19/02/2025 06:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.

Posted on Jan 29, 2025 - 03:19 UTC
[GRA2][Infrastructure] - Electrical background work Room G208B Feb 18, 2025 22:00 - Feb 19, 2025 01:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 18/02/2025 21:00 UTC
End time : 19/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 23:00 UTC
[GRA2][Infrastructure] - Electrical background work Room G222 Feb 19, 2025 21:00 - Feb 20, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 19/02/2025 21:00 UTC
End time : 20/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 10:57 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 20/02/2025 07:00 UTC
End time : 20/02/2025 19:00 UTC
Service impact : Some servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on Feb 04, 2025 - 04:44 UTC
[GRA2][Infrastructure] - Electrical background work Room G233 Feb 20, 2025 21:00 - Feb 21, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 20/02/2025 21:00 UTC
End time : 21/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 11:17 UTC
[LIM] - Upgrade of network infrastrucure Feb 24, 2025 22:00 - Feb 25, 2025 05:00 UTC
As part of the continuous improvement of our services, we have planned an evolution of the network infrastructure on the Limburg site on February 24, 2025.

Start time : 24/02/2025 22:00 UTC
End time : 25/02/2025 05:00 UTC
Service impact : None expected
Service improvement : Network scaling capacity

This maintenance will be structured around three phases, described in detail below:

Step 1 : preparation of the maintenance operation (about 2 hours)
Step 2 : implementation of the new infrastructure (about 3 hours)
Step 3 : test and activation of the new infrastructure (about3 hours)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.

Posted on Feb 07, 2025 - 15:49 UTC
[GRA1][Infrastructure] - Electrical background work Room G118B Feb 25, 2025 21:00 - Feb 26, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 25/02/2025 21:00 UTC
End time : 26/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 11:21 UTC
[LIM] - Upgrade of network infrastrucure Feb 26, 2025 21:00 - Feb 27, 2025 05:00 UTC
As part of the continuous improvement of our services, we have planned an evolution of the network infrastructure on the Limburg site on February 26, 2025.

Start time : 26/02/2025 21:00 UTC
End time : 27/02/2025 05:00 UTC
Service impact : None expected
Service improvement : Network scaling capacity

This maintenance will be structured around three phases, described in detail below:

Step 1 : preparation of the maintenance operation (about 2 hours)
Step 2 : implementation of the new infrastructure (about 3 hours)
Step 3 : test and activation of the new infrastructure (about3 hours)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.

Posted on Feb 07, 2025 - 15:53 UTC
[GRA1][Infrastructure] - Electrical background work Room G126B Feb 26, 2025 21:00 - Feb 27, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 26/02/2025 21:00 UTC
End time : 27/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 15:52 UTC
[GRA1][Infrastructure] - Electrical background work Room G137B Feb 27, 2025 21:00 - Feb 28, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 27/02/2025 21:00 UTC
End time : 28/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 11:24 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 03/03/2025 21:00 UTC
End time : 04/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 11:27 UTC
[GRA2][Infrastructure] - Electrical background work Room G224 Mar 4, 2025 21:00 - Mar 5, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 04/03/2025 21:00 UTC
End time : 05/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 11:33 UTC
[WAW][Network] - Network Core maintenance notification Mar 4, 2025 21:00 - Mar 5, 2025 03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Network Core infrastructure.

Start time : 04/03/2025 21:00 UTC
End time : 05/03/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on a network equipment.

Thank you for your understanding.

Posted on Jan 17, 2025 - 23:32 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 05/03/2025 21:00 UTC
End time : 06/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 13:01 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 06/03/2025 21:00 UTC
End time : 07/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 10:55 UTC
[SGP][Network] - Backbone maintenance notification Mar 12, 2025 15:00 - Mar 13, 2025 19:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 12/03/2025 15:00 UTC
End time : 13/03/2025 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.

Posted on Dec 20, 2024 - 17:44 UTC
[GRA2][Infrastructure] - Electrical background work Room G209B Mar 12, 2025 21:00 - Mar 13, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 12/03/2025 21:00 UTC
End time : 13/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 13:04 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 13/03/2025 21:00 UTC
End time : 14/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 13:09 UTC
[GRA2][Infrastructure] - Electrical background work Room G210 B Mar 17, 2025 21:00 - Mar 18, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 17/03/2025 21:00 UTC
End time : 18/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 13:12 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 18/03/2025 21:00 UTC
End time : 19/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 13:14 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 19/03/2025 09:00 UTC
End time : 19/03/2025 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.

Posted on Dec 20, 2024 - 19:51 UTC
[GRA2][Infrastructure] - Electrical background work Room G211B Mar 19, 2025 21:00 - Mar 20, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 19/03/2025 21:00 UTC
End time : 20/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 13:16 UTC
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 20/03/2025 21:00 UTC
End time : 21/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.

Posted on Jan 29, 2025 - 13:18 UTC
Past Incidents
Feb 11, 2025
Completed - The scheduled maintenance has been completed.
Feb 11, 01:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

This may temporarily affect Latency.

Start time : 11/02/2025 00:00 UTC
End time : 11/02/2025 01:00 UTC
Service impact : During the operation, an increase of latency will be observed for some north European countries.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Jan 29, 22:43 UTC
Feb 10, 2025
Resolved - We would like to inform you that the incident on Backbone infrastructure has now been resolved.

Here is detail for this incident :
Start time : 06/02/2025 21:11 UTC
End time : 10/02/2025 09:42 UTC
Root Cause : This incident was caused by a maintenance on our operator's side.

We thank you for your understanding and patience throughout this incident.

Feb 10, 10:57 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Since 10/02/2025 09:42 UTC, no latency observed on our backbone infrastructure.
Ongoing Actions : Our technical teams are currently monitoring the situation.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 10, 10:03 UTC
Update - Our provider is continuing to work on a fix for this issue.
Feb 7, 06:29 UTC
Update - We have new information regarding the incident that affected your services.

Please find below an update on the situation:

Start time : 06/02/2025 21:11 UTC
Customers Impact : Latency might have increased during the incident.
Ongoing Actions : The root cause incident has been identified and our providers are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Feb 7, 05:44 UTC
Identified - An incident is in progress on our Backbone infrastructure.

Please be aware that this is currently affecting the latency.

Here are some supplementary details :
Start time : 06/02/2025 21:11 UTC
Customers Impact : Latency might have increased during the incident.
Root Cause : This incident is caused by a maintenance on our operator's side.
Ongoing Actions : Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 7, 00:28 UTC
Investigating - An incident is in progress on our Backbone infrastructure.

Please be aware that this is currently affecting the latency.

Here are some supplementary details :
Start time : 06/02/2025 21:11 UTC
Customers Impact : Latency might have increased during the incident.
Ongoing Actions : Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 6, 22:33 UTC
Feb 9, 2025

No incidents reported.

Feb 8, 2025
Completed - The scheduled maintenance has been completed.
All the services are now operational.

Feb 8, 13:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 08:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.
Start time : 07/02/2025 08:00 UTC
End time : 07/02/2025 21:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 13 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.

Jan 20, 23:31 UTC
Completed - The scheduled maintenance has been completed.
Feb 8, 13:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 13:40 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 07/02/2025 13:40 UTC
End time : 07/02/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.

Feb 7, 13:36 UTC
Completed - The scheduled maintenance has been completed.
All the services have been operational since 11:18 UTC.

Feb 8, 12:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 08:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.
Start time : 08/02/2025 08:00 UTC
End time : 08/02/2025 21:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 13 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.

Jan 20, 23:36 UTC
Feb 7, 2025
Feb 6, 2025
Completed - The scheduled maintenance has been completed.
All services are operational since 06/02/2025 20:00 UTC

Feb 6, 20:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 08:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.
Start time : 04/02/2025 08:00 UTC
End time : 04/02/2025 21:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 13 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.

Jan 20, 23:20 UTC
Completed - The scheduled maintenance has been completed on the rack R831B10.
All services are operational since 06/02/2025 20:00 UTC

Feb 6, 20:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 08:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.
Start time : 06/02/2025 08:00 UTC
End time : 06/02/2025 20:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.

Jan 20, 23:09 UTC
Resolved - We would like to inform you that the incident on the link between SGP and YNM has been resolved since 05/02/2025 .
All the services are operational.

Here is detail for this incident :

Start time : 05/02/2025 16:56 UTC
End time : 05/02/2025 16:58 UTC
Service impact : All the services are operational. Our provider restored the service
Root Cause : This incident was caused by an operation from our provider's side.

We thank you for your understanding and patience throughout this incident.

Feb 6, 07:42 UTC
Monitoring - We experienced an incident affecting our backbone infrastructure, which caused a temporary availability issues in YNM datacenter.

Here is detail for this incident :
Start time : 05/02/2025 16:56 UTC
End time : 05/02/2025 16:58 UTC
Impacted Service : Backbone infrastructure
Customers Impact : We experienced some flaps on the backbone network in YNM. You may expect other flaps.
Root Cause : This incident was caused by an operation from our provider's side.
Ongoing Actions : The situation is currently stable and under monitoring.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Feb 5, 17:39 UTC
Investigating - We experienced an event affecting our network infrastructure in YNM.
Start time : 05/02/2025 16:56 UTC
End time : 05/02/2025 16:58 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 5, 17:12 UTC
Resolved - We would like to inform you that the incident on our backbone infrastructure has now been resolved.

Here are some supplementary details :
Start time : 06/02/2025 00:37 UTC
End time : 06/02/2025 00:53 UTC
Impacted Service(s) : Backbone infrastructure
Customers Impact : Latency might have increased during the incident.
Root Cause : This incident was caused by an issue from our provider's side.

We thank you for your understanding and patience throughout this incident.

Feb 6, 01:10 UTC
Feb 5, 2025
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 05/02/2025 18:13 UTC.

Feb 5, 19:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.
Start time : 05/02/2025 08:00 UTC
End time : 05/02/2025 20:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.

Jan 20, 23:13 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 07:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 07:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 30/01/2025 07:00 UTC
End time : 30/01/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Jan 13, 15:12 UTC
Feb 4, 2025
Completed - Please be advised that operations on this maintenance have been rescheduled.
A new calendar will be issued in due course.

Feb 4, 17:11 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 06/02/2025 00:30 UTC
End time : 06/02/2025 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.

Jan 28, 01:32 UTC
Completed - Please be advised that operations on this maintenance have been rescheduled.
A new calendar will be issued in due course.

Feb 4, 17:11 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 04/02/2025 21:00 UTC
End time : 05/02/2025 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.

Jan 28, 01:40 UTC
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 04/02/2025 16:00 UTC.

Feb 4, 16:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 08:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.
Start time : 04/02/2025 08:00 UTC
End time : 04/02/2025 20:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.

Jan 20, 23:16 UTC
Completed - The scheduled maintenance has been completed.
Feb 4, 00:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network Core infrastructure.

Start time : 03/02/2025 22:00 UTC
End time : 04/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Jan 13, 13:33 UTC
Feb 3, 2025
Completed - The scheduled maintenance has been completed.
All services are operational since 03/02/2025 09:21 UTC.

Feb 3, 10:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 08:46 UTC
Update - Please note that this maintenance has been rescheduled.
The new schedule below:
Start time : 03/02/2025 08:00 UTC
End time : 03/02/2025 10:00 UTC
Service impact : none.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are doing some electrical background work on these racks SBG0505B04A, SBG0505A04B and SBG0505A04C.

Feb 3, 08:45 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 10/02/2025 08:00 UTC
End time : 10/02/2025 09:00 UTC
Service impact : none.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are doing some electrical background work on these racks SBG0505B04A, SBG0505A04B and SBG0505A04C.

Thank you for your understanding.

Jan 29, 09:42 UTC
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 12:30 UTC
Update - Operations on this maintenance will take longer than expected.
Update will be posted when operations are done

Jan 30, 10:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 23:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 29/01/2025 23:00 UTC
End time : 30/01/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.

Jan 18, 00:07 UTC
Completed - The scheduled maintenance has been completed.
Jan 30, 07:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 10:24 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 29/01/2025 07:30 UTC
End time : 29/01/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Jan 29, 10:24 UTC
Completed - The scheduled maintenance has been completed.
All services are operational since 30/01/2025 04:38 UTC

Jan 30, 04:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 21:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

This may temporarily affect latency.

Start time : 29/01/2025 21:00 UTC
End time : 30/01/2025 05:00 UTC
Service impact : There may be a latency during maintenance.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.

Jan 23, 22:01 UTC
Jan 29, 2025
Completed - The scheduled maintenance has been completed.
Jan 29, 13:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 07:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 29/01/2025 07:00 UTC
End time : 29/01/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Jan 13, 15:16 UTC
Completed - The scheduled maintenance has been completed.
Jan 29, 13:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 07:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 28/01/2025 07:00 UTC
End time : 28/01/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Jan 13, 15:05 UTC
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 29/01/2025 03:16 UTC.

Jan 29, 03:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 21:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

This may temporarily affect latency.

Start time : 28/01/2025 21:00 UTC
End time : 29/01/2025 05:00 UTC
Service impact : There may be a latency (5ms) during maintenance.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.

Jan 23, 20:00 UTC
Jan 28, 2025
Completed - The scheduled maintenance has been completed.
All the services now are operational.

Jan 28, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 28/01/2025 08:00 UTC
End time : 28/01/2025 12:00 UTC
Service impact : Customers may experience latencies during the One Network configuration.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.

Jan 20, 22:59 UTC