Resolved -
We are pleased to inform you that the incident affecting our Infrastructure in YNM1 has been resolved.
Start time : 18/04/2026 17:06 UTC
End time : 19/04/2026 04:42 UTC
Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 19, 12:07 UTC
Monitoring -
Service has been fully restored since 19/04/2026 04:42 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 18/04/2026 17:06 UTC
Impacted Service(s) : We experienced a network backbone incident that affected the connectivity of our data center.
Customers Impact : Some customers have experienced difficulties accessing their services on the YNM1 DC.
Root Cause : This incident is caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 19, 05:21 UTC
Identified -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : This incident is caused by our provider.
Ongoing Actions : The incident has been identified, and our teams, along with the provider, are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 19, 03:57 UTC
Update -
We are currently investigating an incident affecting our Infrastructure offering, which is causing temporary availability issue in the YNM1.
Here are some supplementary details :
Start time : 18/04/2026 17:06 UTC
Impacted Service(s) : We are currently experiencing a network backbone incident that is affecting the connectivity of our data center.
Customers Impact : Some customers may experience difficulties accessing their services on the YNM1 DC.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 18, 19:14 UTC
Investigating -
We are currently experiencing an event affecting our Infrastructure offer.
Start time : 18/04/2026 17:06 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 18, 17:23 UTC