[LIM/FRA][Network] - Backbone incident notification

Incident Report for Network & Infrastructure

Resolved

We would like to inform you that the incident on our Backbone offering has now been resolved.

Here is detail for this incident :
Start time : 09/07/2025 00:40 UTC
End time : 09/07/2025 02:02 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 09, 2025 - 02:07 UTC

Identified

We are currently experiencing an incident affecting our Backbone offering, which is causing temporary availability issues in the LIM and FRA region.

Here is detail for this incident :

Start time : 09/07/2025 00:40 UTC
Service impact : Our backbone in LIM and FRA is temporarily unavailable.
Customers Impact : The network transit through LIM and FRA is temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 09, 2025 - 01:02 UTC

This incident affected: Infrastructure || Backbone.