[RBX8][Infrastructure] - Room RBX0840

Incident Report for Network & Infrastructure

Resolved

We would like to inform you that the incident on room RBX0840 has now been resolved.

Here is detail for this incident :
Start time : 10/07/2025 12:10 UTC
End time : 10/07/2025 15:02 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 10, 2025 - 15:05 UTC

Identified

We have determined the origin of the incident affecting our Infrastructure in the room RBX0840.

Here is detail for this incident :
Start time : 10/07/2025 12:10 UTC
Impacted Service(s) : Some servers in the room RBX0840 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified room.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 10, 2025 - 13:29 UTC

Investigating

We are currently experiencing an incident affecting our Infrastructure in the room RBX0840.

Here is detail for this incident :
Start time : 10/07/2025 12:10 UTC
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 10, 2025 - 12:21 UTC

This incident affected: Infrastructure || RBX (RBX8).