[MAD][Network] - Backbone incident notification

Incident Report for Network & Infrastructure

Resolved

We would like to inform you that the incident on our backbone infrastructure has now been resolved.

Here is detail for this incident :
Start time : 08/07/2025 10:29 UTC
End time : 08/07/2025 11:28 UTC
Root Cause : This incident was resolved by our provider.

We thank you for your understanding and patience throughout this incident.

Posted Jul 08, 2025 - 12:03 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We have not observed any disruption since 08/07/2025 11:10 UTC.
Ongoing Actions : Our technical teams is currently monitoring the incident.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 08, 2025 - 11:28 UTC

Investigating

We are currently experiencing an incident affecting our Backbone offering, which is causing temporary availability issues in the Madrid region.

Here is detail for this incident :

Start time : 08/07/2025 10:29 UTC
Service impact : Our backbone in Madrid is temporarily unavailable.
Customers Impact : The network transit through Madrid is temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 08, 2025 - 11:05 UTC

This incident affected: Infrastructure || Backbone.