[ATL][Backbone] - Peering Box issue notification

Incident Report for Network & Infrastructure

Resolved

We would like to inform you that the incident on our Backbone infrastructure has now been resolved.

Here is detail for this incident :
Start time : 13/07/2025 07:07 UTC
End time : 13/07/2025 13:38 UTC
Root Cause : This incident was caused by a network issue from our provider's side.

We thank you for your understanding and patience throughout this incident.

Posted Jul 13, 2025 - 17:59 UTC

Update

We are currently investigating an incident affecting our Backbone infrastructure, which is causing temporary availability issue in Atlanta.

Here are some supplementary details :

Start time : 13/07/2025 07:07 UTC
Impacted Service(s) : The peering box is temporarily unreachable in Atlanta.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

Posted Jul 13, 2025 - 12:12 UTC

Investigating

We are currently experiencing an event affecting our Backbone infrastructure.

Start time : 13/07/2025 07:07 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 13, 2025 - 11:57 UTC

This incident affected: Infrastructure || Backbone.