[MAD][Network Services] - OVHcloud Connect incident notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our Backbone offering has been resolved.

Start time : 21/07/2026 23:28 UTC
End time : 22/07/2026 16:02 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 22, 2026 - 19:55 UTC

Monitoring

Service has been fully restored since 21/07/2026 23:55 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 21/07/2026 23:28 UTC
Impacted Service(s) : OVHcloud Connect service was temporarily unavailable on Madrid Region.
Customers Impact : All customers were temporarily facing issues to connect to their services with OVHcloud Connect.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 22, 2026 - 00:13 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Network Services offer on the specific Madrid region.

Here are some supplementary details :

Start time : 21/07/2026 23:28 UTC
Impacted Service(s) : OVHcloud Connect service is temporarily unavailable on Madrid Region.
Customers Impact : All customers are temporarily facing issues to connect to their services with OVHcloud Connect.
Root Cause : This incident is caused by another incident : https://network.status-ovhcloud.com/incidents/9gt6k8664907
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 22, 2026 - 00:09 UTC

This incident affected: Network Services || OVHcloud Connect.