[MAD][Backbone] - incident notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our Backbone offering has been resolved.

Start time : 21/07/2026 23:28 UTC
End time : 22/07/2026 16:02 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 22, 2026 - 16:03 UTC

Monitoring

Service has been fully restored since 21/07/2026 23:55 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 21/07/2026 23:28 UTC
Impacted Service(s) : There was a latency increase between our PoP (Point-of-presence) in Madrid and services located in other datacenters.
Customers Impact : Customers were temporarily facing latency when trying to use our services by passing through our PoP in Madrid.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 22, 2026 - 00:12 UTC

Investigating

We are currently investigating an incident affecting our Backbone offering, which is causing temporary latency issue on our PoP (Point-of-presence) in Madrid.

Here are some supplementary details :

Start time : 21/07/2026 23:28 UTC
Impacted Service(s) : There is a latency increase between our PoP (Point-of-presence) in Madrid and services located in other datacenters.
Customers Impact : Customers are temporarily facing latency when trying to use our services by passing through our PoP in Madrid.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 21, 2026 - 23:50 UTC

This incident affected: Infrastructure || Backbone.