[MAD/PAR][Backbone] - MAD Pop Incident Notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our Backbone has been resolved.

Start time : 25/11/2025 15:49 UTC
End time : 26/11/2025 02:32 UTC
Root Cause : This incident was caused by a fiber cut of a provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 26, 2025 - 08:37 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone infrastructure between Paris and Madrid.
Here are some supplementary details :

Start time : 25/11/2025 15:49 UTC
Impacted Service(s) : POP in Madrid is unreachable.
Customers Impact : Customers are facing latencies for trafic going through Spain.
Root Cause : This incident is caused by a fiber cut of a provider.
Ongoing Actions : The incident has been identified and the teams of our providers are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 25, 2025 - 16:11 UTC

Investigating

We are currently experiencing an event affecting our Backbone infrastructure between Paris and Madrid.

Start time : 25/11/2025 15:49 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 25, 2025 - 16:03 UTC

This incident affected: Infrastructure || Backbone.