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[GLOBAL][Network Services] - BYOIP incident notification
Incident
Report for Network & Infrastructure
Resolved
We would like to inform you that the incident on our BYOIP offering has now been resolved.
Here is detail for this incident :
Start time : 21/01/2026 08:00 UTC
End time : 05/02/2026 10:52 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 21/01/2026 08:00 UTC
End time : 05/02/2026 10:52 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Investigation is ongoing.
Our teams have identified the root-cause and are preparing a fix.
At this stage, the release of IP prefixes is possible through API and the Manager. Customers is still not able to order new BYOIP prefixes until further notice.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Investigation is ongoing.
Our teams have identified the root-cause and are preparing a fix.
At this stage, the release of IP prefixes is possible through API and the Manager. Customers is still not able to order new BYOIP prefixes until further notice.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our BYOIP offer .
Here are some supplementary details :
Start time : 21/01/2026 08:00 UTC
Impacted Service(s) : BYOIP delivery and release.
Customers Impact : As a result, we have to stop provisioning new BYOIP prefixes.
Customers will not be able to request new BYOIP ranges or release existing ones until a solution is identified.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Here are some supplementary details :
Start time : 21/01/2026 08:00 UTC
Impacted Service(s) : BYOIP delivery and release.
Customers Impact : As a result, we have to stop provisioning new BYOIP prefixes.
Customers will not be able to request new BYOIP ranges or release existing ones until a solution is identified.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Investigating
We have determined the origin of the incident affecting our BYOIP offer.
Here are some supplementary details :
Start time : 21/01/2026 08:00 UTC
Impacted Service(s) : BYOIP delivery and release.
Customers Impact : As a result, we have to stop provisioning new BYOIP prefixes. Customers will not be able to request new BYOIP ranges or release existing ones until a solution is identified.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 21/01/2026 08:00 UTC
Impacted Service(s) : BYOIP delivery and release.
Customers Impact : As a result, we have to stop provisioning new BYOIP prefixes. Customers will not be able to request new BYOIP ranges or release existing ones until a solution is identified.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Network Services || BYOIP delivery.