[SGP/SYD][Backbone] - Network Incident Notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our Backbone offering has been resolved.

Start time : 26/08/2026 20:00 UTC
End time : 30/08/2026 06:26 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 30, 2026 - 06:27 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer on the specific SGP/SYD regions.

Here are some supplementary details :

Start time : 26/08/2026 20:00 UTC
Impacted Service(s) : Sydney region experiences higher latency when connecting to other OVHcloud datacenters, particularly the Singapore region.
Customers Impact : Customers may experience noticeable delays and reduced responsiveness when using their services on the specific SGP/SYD regions.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 27, 2026 - 08:59 UTC

This incident affected: Infrastructure || Backbone.