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We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer between SGP and SYD
Here are some supplementary details :
Start time : 28/02/2026 16:20 UTC Impacted Service(s) : There is a latency increase between SGP and SYD backbone infrastructure. Customers Impact : Customers can observe latency or loss. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 03, 2026 - 14:47 UTC
This incident affects: Infrastructure || Backbone.