Get webhook notifications whenever Network & Infrastructure creates an incident, updates an incident, resolves an incident or changes a component status.
We are pleased to inform you that the incident affecting our network infrastructure in LIM1, LIM3 and LIM4 datacenters has been resolved.
Start time : 23/12/2025 22:58 UTC End time : 23/12/2025 23:01 UTC Root Cause : This incident was caused by a gateway overloading.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 24, 2025 - 04:27 UTC
Monitoring
Service has been fully restored since 23/12/2025 23:01 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 23/12/2025 22:58 UTC Impacted Service(s) : LIM1, LIM3 and LIM4 networks. Customers Impact : Customers were temporarily facing network issues for their services in LIM1, LIM3 and LIM4 datacenters.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 23, 2025 - 23:30 UTC
This incident affected: Infrastructure || LIM (LIM1, LIM2, LIM3).