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We would like to inform you that the incident on the link between SGP and YNM has been resolved since 05/02/2025 . All the services are operational.
Here is detail for this incident :
Start time : 05/02/2025 16:56 UTC End time : 05/02/2025 16:58 UTC Service impact : All the services are operational. Our provider restored the service Root Cause : This incident was caused by an operation from our provider's side.
We thank you for your understanding and patience throughout this incident.
Posted Feb 06, 2025 - 07:42 UTC
Monitoring
We experienced an incident affecting our backbone infrastructure, which caused a temporary availability issues in YNM datacenter.
Here is detail for this incident : Start time : 05/02/2025 16:56 UTC End time : 05/02/2025 16:58 UTC Impacted Service : Backbone infrastructure Customers Impact : We experienced some flaps on the backbone network in YNM. You may expect other flaps. Root Cause : This incident was caused by an operation from our provider's side. Ongoing Actions : The situation is currently stable and under monitoring.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 05, 2025 - 17:39 UTC
Investigating
We experienced an event affecting our network infrastructure in YNM. Start time : 05/02/2025 16:56 UTC End time : 05/02/2025 16:58 UTC Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 05, 2025 - 17:12 UTC
This incident affected: Infrastructure || Backbone.