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- Degraded performance
- Partial Outage
- Major Outage
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[WAS/YTO][Infrastructure] - Backbone incident notification
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Identified
We are currently experiencing an incident affecting our Infrastructure offering on the backbone link between Washington and Toronto. The root cause has been identified.
Please find the details of this incident below :
Start time : 28/10/2026 21:40 UTC
Impacted Service(s) : The link between Washington and Toronto backbone infrastructure is unreachable.
Customers Impact : Customers are facing latency increase to access their services passing between Washington and Toronto.
Root Cause : This incident is caused by our provider.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find the details of this incident below :
Start time : 28/10/2026 21:40 UTC
Impacted Service(s) : The link between Washington and Toronto backbone infrastructure is unreachable.
Customers Impact : Customers are facing latency increase to access their services passing between Washington and Toronto.
Root Cause : This incident is caused by our provider.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affects: Infrastructure || Backbone.