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We had an incident on Backbone offer between Sydney and Europe which has now been resolved.
Here are some supplementary details :
Start time : 28/04/2026 14:00 UTC End time : 28/04/2026 14:50 UTC Impacted Service(s) : Latencies and communication instabilities were temporarily observed on our backbone between Sydney and Europe. Customers Impact : Customers were temporarily facing latencies and communication instabilities when trying to access and use their services located in our datacenter in Sydney. Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Posted Apr 28, 2026 - 18:48 UTC
This incident affected: Infrastructure || Backbone.