OVHcloud Network Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[SGP/MUM][Backbone] - Link SGP/USA Incident Notification
Incident
Report for Network & Infrastructure
Resolved
We would like to inform you that the incident on our Backbone infrastructure has now been resolved.
Here is detail for this incident :
Start time : 03/01/2026 03:21 UTC
End time : 05/01/2026 14:00 UTC
Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 03/01/2026 03:21 UTC
End time : 05/01/2026 14:00 UTC
Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Monitoring
Service has been fully restored since 05/01/2026 14:00 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 03/01/2026 03:21 UTC
Customers Impact : No more latency anymore is observed to/from Mumbai/Singapore between USA
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 03/01/2026 03:21 UTC
Customers Impact : No more latency anymore is observed to/from Mumbai/Singapore between USA
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone infrastructure on the specific link between SGP/MUM and the USA
Here are some supplementary details :
Start time : 03/01/2026 03:21 UTC
Impacted Service(s) : The links between Singapore and Usa are down.
Customers Impact : Latency for customer to/from Mumbai/Singapore between USA can be increased.
Ongoing Actions : The incident has been identified and the teams of the providers are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 03/01/2026 03:21 UTC
Impacted Service(s) : The links between Singapore and Usa are down.
Customers Impact : Latency for customer to/from Mumbai/Singapore between USA can be increased.
Ongoing Actions : The incident has been identified and the teams of the providers are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Backbone infrastructure between Singapour/Mumbai and the USA.
Start time : 03/01/2026 03:21 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 03/01/2026 03:21 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Infrastructure || Backbone.