Start Time : 07/06/2022 12:24 UTC End Time : 07/06/2022 15:00 UTC Service impact : The original cause has now been fixed by our partner. The connectivity has been fully restored and rollback is terminated. Latency is back to optimal. Root cause : Upon further investigation, our Network OPERATION teams advised that the fault was related to our partner fiber cuts.
Posted Jun 07, 2022 - 16:43 UTC
Update : Problem is identified, Network OPERATIONS team are working with the Telco provider to accelerate the links restauration. The teams are still working on traffic rerouting. Root cause : Partner fiber cuts.
Posted Jun 07, 2022 - 15:48 UTC
Update : Our teams are working to solve the problem. A rerouting of the traffic is underway.
Posted Jun 07, 2022 - 14:05 UTC
We are continuing to investigate this issue.
Posted Jun 07, 2022 - 13:27 UTC
Start time : 07/06/2022 12:24 UTC Service impact : Backbone links between Marseille and Singapore are currently down Ongoing actions : Our teams are currently working to solve the problem
Posted Jun 07, 2022 - 13:13 UTC
This incident affected: Infrastructure || Backbone.