[US][Backbone] - Backbone Incident Notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our Backbone offering has been resolved.

Start time : 15/07/2026 14:55 UTC
End time : 15/07/2026 16:30 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 16, 2026 - 08:52 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer on the specific US region.

Here are some supplementary details :

Start time : 15/07/2026 14:55 UTC
Impacted Service(s) : There is a latency increase and network loss might be observed on the US backbone infrastructure.
Customers Impact : Customers are temporarily facing latency and even network loss to access their services located in the US.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 15, 2026 - 15:49 UTC

This incident affected: Infrastructure || Backbone.