OVHcloud Network Status
Current status
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- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[US][Backbone] - Network Latency incident notification
Incident
Report for Network & Infrastructure
Resolved
We are pleased to inform you that the incident affecting our Backbone in the US has been resolved.
Start time : 08/04/2026 05:00 UTC
End time : 08/04/2026 08:27 UTC
Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 08/04/2026 05:00 UTC
End time : 08/04/2026 08:27 UTC
Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Since 06:04 UTC, customers are only facing latency to access their services located in the US.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Since 06:04 UTC, customers are only facing latency to access their services located in the US.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer on the specific US region.
Here are some supplementary details :
Start time : 08/04/2026 05:00 UTC
Impacted Service(s) : There is a latency increase and network loss might be observed between the East and the West of the US backbone infrastructure.
Customers Impact : Customers are temporarily facing latency and even network loss to access their services located in the US.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 08/04/2026 05:00 UTC
Impacted Service(s) : There is a latency increase and network loss might be observed between the East and the West of the US backbone infrastructure.
Customers Impact : Customers are temporarily facing latency and even network loss to access their services located in the US.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Infrastructure || Backbone.