OVHcloud Network Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[EU][Backbone] - Network Peering Issue Orange/OVHcloud
Incident
Report for Network & Infrastructure
Resolved
We are pleased to inform you that the incident affecting our Backbone offering has been resolved.
Start time : 02/10/2026 12:52 UTC
End time : 02/10/2026 14:41 UTC
Root Cause : This incident was caused by reaching the MAX PREF on peering session with our provider Orange.
We worked with the provider to increase this limit to restore services as nominal state.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 02/10/2026 12:52 UTC
End time : 02/10/2026 14:41 UTC
Root Cause : This incident was caused by reaching the MAX PREF on peering session with our provider Orange.
We worked with the provider to increase this limit to restore services as nominal state.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
Service has been fully restored since 02/10/2026 14:41 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 02/10/2026 12:52 UTC
Impacted Service(s) : There was a peering issue between "Orange" and "OVHcloud".
Customers Impact : Customers were temporarily facing slowness and access issue when trying to access and use services in EU region.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 02/10/2026 12:52 UTC
Impacted Service(s) : There was a peering issue between "Orange" and "OVHcloud".
Customers Impact : Customers were temporarily facing slowness and access issue when trying to access and use services in EU region.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affects your service(s).
Please find below an update on the situation :
Update :
The Peering issue between "Orange" and "OVHcloud" is still in progress.
The teams are working with the provider to restore services as quickly as possible.
Impacted Service(s) : There is a peering issue between "Orange" and "OVHcloud".
Customers Impact : Customers are temporarily facing slowness and access issue when trying to access and use services in EU region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Please find below an update on the situation :
Update :
The Peering issue between "Orange" and "OVHcloud" is still in progress.
The teams are working with the provider to restore services as quickly as possible.
Impacted Service(s) : There is a peering issue between "Orange" and "OVHcloud".
Customers Impact : Customers are temporarily facing slowness and access issue when trying to access and use services in EU region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Identified
We are currently experiencing an ongoing incident.
We have determined the origin of the issue affecting our Backbone offer EU region.
Here are some supplementary details :
Start time : 02/10/2026 12:52 UTC
Impacted Service(s) : There is a peering issue between "Orange" and "OVHcloud".
Customers Impact : Customers are temporarily facing slowness and access issue when trying to access and use services in EU region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We have determined the origin of the issue affecting our Backbone offer EU region.
Here are some supplementary details :
Start time : 02/10/2026 12:52 UTC
Impacted Service(s) : There is a peering issue between "Orange" and "OVHcloud".
Customers Impact : Customers are temporarily facing slowness and access issue when trying to access and use services in EU region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Infrastructure || Backbone.