[SGP][Backbone] - Event Notification

Incident Report for Network & Infrastructure

Resolved

We would like to inform you that the incident on our Backbone offer has now been resolved.

Here is detail for this incident :
Start time : 29/01/2026 10:00 UTC
End time : 29/01/2026 11:00 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jan 29, 2026 - 15:30 UTC

Monitoring

Service has been fully restored since 29/01/2026 11:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 29/01/2026 10:00 UTC
Impacted Service(s) : Servers in Singapore datacenter were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located in Singapore datacenter.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 29, 2026 - 11:42 UTC

Investigating

We are currently experiencing an event affecting our Backbone offer in Singapore.

Start time : 29/01/2026 10:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 29, 2026 - 11:13 UTC

This incident affected: Infrastructure || Backbone.