[YNM1][Infrastructure] - Network incident notification

Incident Report for Network & Infrastructure

Identified

We are currently experiencing an incident affecting our Infrastructure offering in the YNM1 datacenter.
The root cause has been identified.

Please find the details of this incident below :
Start time : 15/10/2026 11:30 UTC
Impacted Service(s) : Network instability is affecting some services hosted in the YNM1 datacenter.
Customers Impact : Some customers may experience connectivity disruptions or temporary unavailability of their services located in the specified datacenter.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 15, 2026 - 15:25 UTC

Monitoring

We would like to inform you that our service has been fully restored as of 15/10/2026 11:35 UTC.
Monitoring is still in place to ensure long-term stability.

Please find the details of this incident below :

Start time : 15/10/2026 11:30 UTC
Impacted Service(s) : Network instability affected some services hosted in the YNM1 datacenter.
Customers Impact : Some customers may have experienced connectivity disruptions or temporary unavailability of their services located in the specified datacenter.
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 15, 2026 - 12:12 UTC

This incident affects: Infrastructure || YNM (YNM1).