[MAD][Network] - Backbone incident notification

Incident Report for Network & Infrastructure

Resolved

Start Time : 03/09/2024 18:20 UTC
End Time : 04/09/2024 05:15UTC
Service impact : Our backbone in Madrid was temporarily unavailable. The network transit through Madrid was temporarily unavailable.
Root cause : A Fibercut caused the incident.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident

Posted Sep 04, 2024 - 06:58 UTC

Update

Dear customers, please be advised that repair works are underway and engineers are working to restore services as soon as possible. More updates to follow.

Posted Sep 04, 2024 - 02:50 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 03, 2024 - 21:23 UTC

Investigating

An incident is in progress on our Backbone offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 03/09/2024 18:20 UTC
Service impact : Our backbone in Madrid is temporarly unavailable. The network transit through Madrid is temporarily unavailable.
Ongoing actions : Investigating
Our technical teams are working on the issue.
Update will be posted as significant progress is made.

Posted Sep 03, 2024 - 18:50 UTC

This incident affected: Infrastructure || Backbone.