[LIM/WAW][Infrastructure] - Backbone incident notification

Incident Report for Network & Infrastructure

Resolved

We would like to inform you that the incident on our Backbone Infrastructure has now been resolved.

Here is detail for this incident :
Start time : 20/01/2026 20:45 UTC
End time : 20/01/2026 20:53 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jan 21, 2026 - 03:02 UTC

Monitoring

Service has been fully restored since 20/01/2026 20:53 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 20/01/2026 20:45 UTC
Impacted Service(s) : Disturbances were observed on LIM and WAW backbones.
Customers Impact : Customers have experienced traffic disturbances in the LIM and WAW regions.
Root Cause : This incident is caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 20, 2026 - 21:12 UTC

This incident affected: Infrastructure || Backbone.