[BHS7][Network] - vRack Private Network B710B15 incident notification

Incident Report for Network & Infrastructure

Resolved

We would like to inform you that the incident on rack B710B15 has now been resolved.

Here is detail for this incident :
Start time : 07/06/2025 12:08 UTC
End time : 07/06/2025 12:27 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 07, 2025 - 12:29 UTC

Investigating

An incident is in progress on our Network in BHS7, customers in the specific rack B710B15 may face some difficulties. Please find the details:

Start time : 07/06/2025 12:08 UTC
Service impact : vRack network is temporarily unavailable for servers located in B710B15.
Customers impact : Customers cannot acces their vRack (Private Network) when they use their servers in the tack B710B15.
Root cause : Network equipment issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Posted Jun 07, 2025 - 12:17 UTC

This incident affected: Network Services || vRack Private Network.