[SGP][Network] - Backbone incident notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our Backbone infrastructure has been resolved.

Start time : 18/01/2026 15:00 UTC
End time : 18/01/2026 17:20 UTC
Root Cause : This incident was caused by a gateway overloading.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 18, 2026 - 17:37 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer in the SGP region.

Here are some supplementary details :
Start time : 18/01/2026 15:00 UTC
Impacted Service(s) : Increased latency on the SGP backbone infrastructure.
Customer Impact : Customers are experiencing traffic disturbances in the SGP region.
Root Cause : This incident is caused by a gateway overloading.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Jan 18, 2026 - 16:33 UTC

Investigating

We are currently experiencing an event affecting our Backbone infrastructure on Singapour.
Here are some supplementary details :

Start time : 18/01/2026 15:00 UTC
Impacted Service(s) : Increased latency on the SGP backbone infrastructure.
Customer Impact : Customers are experiencing traffic disturbances in the SGP region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 18, 2026 - 16:19 UTC

This incident affected: Infrastructure || Backbone and Infrastructure || SGP (SGP1, SGP2).