[US][Backbone] - Network latencies Incident notififaction

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our Backbone has been resolved.

Start time : 13/03/2026 05:00 UTC
End time : 13/03/2026 08:15 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 13, 2026 - 16:54 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Traffic has been stable since 8:15 UTC, network services have been restored. Network team are monitoring for stability during the providers maintenance.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 13, 2026 - 09:12 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer on the specific US region.

Here are some supplementary details :

Start time : 13/03/2026 05:00 UTC
Impacted Service(s) : There is an increase in latency and some loss between the East and West US backbone infrastructures.
Customers Impact : Customers are experiencing network traffic disturbances in the US region.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are in contact with our suppliers to restore service as soon as possible.

We will keep you updated on the progress and resolution.

Posted Mar 13, 2026 - 07:13 UTC

This incident affected: Infrastructure || Backbone.