[GRA][Network] - Network Incident notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our Network offering has been resolved.

Start time : 08/07/2026 14:50 UTC
End time : 13/07/2026 11:10 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 13, 2026 - 12:35 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Network offer on the specific GRA region.

Here are some supplementary details :

Start time : 08/07/2026 14:50 UTC
Impacted Service(s) : We had experiencing disturbances on our network services.
Customers Impact : Customers may experience some disruption, latency or packet loss.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 09, 2026 - 08:45 UTC

This incident affected: Infrastructure || Network Core.