OVHcloud Network Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[FR][Internet Access] - xDSL incident notification
Incident
Report for Network & Infrastructure
Resolved
Start Time : 11/11/2024 22:00 UTC
End Time : 12/11/2024 10:43 UTC
Root cause : This incident was due to network issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
End Time : 12/11/2024 10:43 UTC
Root cause : This incident was due to network issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Monitoring
Ongoing actions :We have initially detected some loss of connectivity on some few Internet access using a specific LNS (L2TP Network Server).
We have isolated this server and migrated all clients to another LNS servers so no more connectivity should occur.
We are currently monitoring the situation
We have isolated this server and migrated all clients to another LNS servers so no more connectivity should occur.
We are currently monitoring the situation
Update
Ongoing actions : Our technical teams are currently implementing a fix to solve the issue
Identified
An incident is in progress on our xDSL offer.
Please be aware that this is currently affecting the availability.
Here is detail for this incident :
Start time : 11/11/2024 22:00 UTC
Service impact : Some clients are unable to use our Internet Access offers.
Ongoing actions : Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Please be aware that this is currently affecting the availability.
Here is detail for this incident :
Start time : 11/11/2024 22:00 UTC
Service impact : Some clients are unable to use our Internet Access offers.
Ongoing actions : Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
This incident affected: Internet Access || ADSL, Internet Access || FTTH, and Internet Access || SDSL.