[RBX1][Network] - vRack Incident Notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our vRack Private Network offering has been resolved.

Start time : 29/07/2026 01:00 UTC
End time : 29/07/2026 01:50 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 29, 2026 - 01:54 UTC

Identified

We are currently experiencing an incident affecting our vRack Private Network offer in RBX1.

Here are some supplementary details :
Start time : 29/07/2026 01:00 UTC
Impacted Service(s) : vRack private network on some servers is temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers through vRack private network.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our technical teams are working to restore the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 29, 2026 - 01:42 UTC

This incident affected: Network Services || vRack Private Network.