[GRA1][Network] - Rack G117A15 vRack incident notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our vRack Private Network offer on rack G117A15 in GRA1 has been resolved.

Start time : 21/01/2026 13:16 UTC
End time : 21/01/2026 13:54 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 21, 2026 - 16:19 UTC

Identified

We are currently experiencing an incident affecting our vRack Private Network offer on rack G117A15 in GRA1.

Here are some supplementary details :
Start time : 21/01/2026 13:16 UTC
Impacted Service(s) : vRack private network on the servers in the specified rack is unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers through vRack private network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our technical teams are working to restore the service.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 21, 2026 - 13:18 UTC

This incident affected: Network Services || vRack Services.