OVHcloud Network Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[YNM/SGP][Backbone] Network Incident Notification
Incident
Report for Network & Infrastructure
Resolved
Start time : 16/11/2024 14:28 UTC
End Time : 21/11/2024 16:00 UTC
Root cause : The incident is resolved due to the restoration of the main link by our provider.
Some maintenance operations will take place on the back-up link in order to avoid flapping in the future.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
End Time : 21/11/2024 16:00 UTC
Root cause : The incident is resolved due to the restoration of the main link by our provider.
Some maintenance operations will take place on the back-up link in order to avoid flapping in the future.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Identified
A new disruption was observed this morning at 07:10 UTC.
Our provider has facing off a fiber cut during the intervention, it results an extended maintenance until 21/10/2024 23:59 UTC.
Our provider has facing off a fiber cut during the intervention, it results an extended maintenance until 21/10/2024 23:59 UTC.
Update
Please be advised that a further disruption of few seconds occurred at 15:06 UTC.
Our network team is in communication with the service provider to ensure that their scheduled maintenance is completed ahead of schedule. This will enable us to restore our main link as soon as possible and resolve the issue.
Our network team is in communication with the service provider to ensure that their scheduled maintenance is completed ahead of schedule. This will enable us to restore our main link as soon as possible and resolve the issue.
Update
We are still in communication with the provider, for now the situation remains unchanged, there are no further developments. Our connection has been stable since the last flap .
We will keep you updated.
We will keep you updated.
Update
Ongoing works are in progress from our provider side.
The last flap detected was the 17th of November at 20:07 UTC and lasted 2 minutes. Since then, our link is stable.
Update will be posted as significant progress is made.
The last flap detected was the 17th of November at 20:07 UTC and lasted 2 minutes. Since then, our link is stable.
Update will be posted as significant progress is made.
Update
Currently, our fiber provider TATA is currently conducting a maintenance on one of the two links connecting our data centers in Mumbai and Singapore which will end on the 18th of November at 23:30 UTC.
Unfortunately, our second link (TATA fail over link) has been flapping for a few seconds every couple of hours. This flapping may result in packet loss when transferring data between Mumbai datacenter to other OVHcloud datacenters.
Our teams are currently in contact with TATA to check if a rollback or workaround can be done to mitigate the impact on our services.
Unfortunately, our second link (TATA fail over link) has been flapping for a few seconds every couple of hours. This flapping may result in packet loss when transferring data between Mumbai datacenter to other OVHcloud datacenters.
Our teams are currently in contact with TATA to check if a rollback or workaround can be done to mitigate the impact on our services.
Update
This issue is still in progress.
Our teams are working closely with the service provider to investigate and implement a solution that will restore the service.
Our teams are working closely with the service provider to investigate and implement a solution that will restore the service.
Update
An incident is in progress on our backbone offer.
Please be aware that this is currently causing the latency.
Here is detail for this incident :
Start time : 16/11/2024 14:28 UTC
Service impact : There may be intermittent connectivity issues between Mumbai and Singapore which may cause latency issues.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Please be aware that this is currently causing the latency.
Here is detail for this incident :
Start time : 16/11/2024 14:28 UTC
Service impact : There may be intermittent connectivity issues between Mumbai and Singapore which may cause latency issues.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Investigating
We have detected an issue on our infrastructure. We will update informations when we will have more details.
Start time : 16/11/2024 14:28 UTC
Start time : 16/11/2024 14:28 UTC
This incident affected: Infrastructure || Backbone.