OVHcloud Network Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][Network] - Modem : ACS Incident notification
Incident
Report for Network & Infrastructure
Resolved
We would like to inform you that the incident have been resolved and the situation is back to normal.
Here is detail for the incident :
Start time : 14/01/2025 23:00 UTC
End time : 15/01/2025 15:41 UTC
Root Cause : This incident was caused by a software issue.
Customers affected by this incident will be connected automatically, otherwise, a reboot will be necessary.
We thank you for your understanding and patience throughout this incident.
Here is detail for the incident :
Start time : 14/01/2025 23:00 UTC
End time : 15/01/2025 15:41 UTC
Root Cause : This incident was caused by a software issue.
Customers affected by this incident will be connected automatically, otherwise, a reboot will be necessary.
We thank you for your understanding and patience throughout this incident.
Identified
An incident is in progress on our Network in Global, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 14/01/2025 23:00 UTC
Service impact : customers may experience problems connecting to the autoconfiguration servers (ACS) xDSL / FTTH modem
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Start time : 14/01/2025 23:00 UTC
Service impact : customers may experience problems connecting to the autoconfiguration servers (ACS) xDSL / FTTH modem
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
This incident affected: Internet Access || FTTH and Internet Access || SDSL.