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We would like to inform you that we had an incident on our backbone infrastructure. This incident has now been resolved.
Here is detail for this incident : Start time : 11/12/2025 06:07 UTC End time : 11/12/2025 07:06 UTC Impacted Service(s) : Latency has been observed on our US Backbone Customers Impact : Customers may have faced latency and loss to access their services when entering / exiting backbone from West of USA Root Cause : This incident was caused by multiple providers incidents.
We thank you for your understanding and patience throughout this incident.
Posted Dec 11, 2025 - 08:18 UTC
This incident affected: Infrastructure || Backbone.