Get webhook notifications whenever Network & Infrastructure creates an incident, updates an incident, resolves an incident or changes a component status.
We are pleased to inform you that the incident affecting our Backbone offer has been resolved.
Start time : 22/08/2025 22:41 UTC End time : 26/08/2025 01:13 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 26, 2025 - 11:03 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our team is still working on a fix to restore the service. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 26, 2025 - 00:28 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer.
Here are some supplementary details :
Start time : 22/08/2025 22:41 UTC Impacted Service(s) : Traffic to and from the Strasbourg data center may have experienced some disruptions. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Aug 25, 2025 - 13:47 UTC
This incident affected: Infrastructure || Backbone.