[US-EAST-LZ-MIA][Backbone] - Miami POP incident notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our Backbone offering has been resolved.

Start time : 01/10/2026 05:06 UTC
End time : 01/10/2026 07:26 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 01, 2026 - 08:03 UTC

Monitoring

Service has been fully restored since 01/10/2026 07:26 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 01/10/2026 05:06 UTC
Impacted Service(s) : Latencies and communication instabilities were temporarily observed on our backbone between Miami and Ashburn.
Customers Impact : Customers experienced network traffic disturbances in the Miami region.
Root Cause : This incident is caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 01, 2026 - 07:27 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer on the specific US region.

Here are some supplementary details :

Start time : 01/10/2026 05:06 UTC
Impacted Service(s) : Latencies and communication instabilities were temporarily observed on our backbone between Miami and Ashburn.
Customers Impact : Customers are experiencing network traffic disturbances in the Miami region.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 01, 2026 - 05:45 UTC

This incident affected: Infrastructure || Backbone.