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- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[SYD/SGP][Infrastructure] - Backbone incident notification
Incident
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Identified
We are currently experiencing an incident affecting our Infrastructure offering on the backbone link between SYD and SGP. The root cause has been identified.
Please find the details of this incident below :
Start time : 17/10/2026 08:00 UTC
Impacted Service(s) : Backbone network connectivity between Sydney (SYD) and Singapore (SGP).
Customers Impact : Customers may face packet loss or latency on traffic transiting between SYD and SGP.
Root Cause : This incident is caused by our provider.
Ongoing Actions : Our teams are working closely with our provider to restore service as quickly as possible.
Based on the latest information from our provider, full restoration is expected by 03/11/2026.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find the details of this incident below :
Start time : 17/10/2026 08:00 UTC
Impacted Service(s) : Backbone network connectivity between Sydney (SYD) and Singapore (SGP).
Customers Impact : Customers may face packet loss or latency on traffic transiting between SYD and SGP.
Root Cause : This incident is caused by our provider.
Ongoing Actions : Our teams are working closely with our provider to restore service as quickly as possible.
Based on the latest information from our provider, full restoration is expected by 03/11/2026.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affects: Infrastructure || Backbone.