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We would like to inform you that the incident have been resolved and the situation is back to normal.
Start Time : 27/09/2024 06:12 UTC End Time : 27/09/2024 16:44 UTC Root cause : Incident due to network equipment malfunction.
We thank you for your understanding and patience throughout this incident
Posted Sep 27, 2024 - 19:31 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 27, 2024 - 17:06 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
- The affected network equipment is being replaced.
We will keep you informed as soon as we have further updates on the situation or the resolution of the incident.
We appreciate your patience and understanding.
Posted Sep 27, 2024 - 14:14 UTC
Identified
An incident is in progress on our network offer.
Here is detail for this incident :
Start time : 27/09/2024 06:12 UTC Service impact : Customer may have network losses Root cause : Network equipment malfunction Ongoing actions : Our team is working to resolve the issue
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Posted Sep 27, 2024 - 10:10 UTC
This incident affected: Infrastructure || Network Core.