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Start Time : 15/02/2023 14:11 UTC End Time : 15/02/2023 14:24 UTC Root cause : The incident was due to a problem with a network equipment. Our technical teams have solved the problem, a maintenance will take place in the coming days to avoid the problem to reappear. All impacted services are now operational.
Posted Feb 15, 2023 - 19:30 UTC
Monitoring
Update : Our teams have corrected the problem with the network equipment and are in discussion with the supplier to confirm the final resolution of the incident.
Posted Feb 15, 2023 - 16:14 UTC
Investigating
Start time : 15/02/2023 14:11 UTC Service impact : vRack unreachable on the following racks: G124B06 / G124B08 / G124B09 / G124B10 / G124B11 / G124B12 / G124B13 / G124B15 / G124B16 / G124B20 / G124B22 / G125A16 / G125A23 / G125A24 / G125A25 / G125B16 / G125B17 / G125B19 / G125B20 / G126A18 Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Posted Feb 15, 2023 - 14:56 UTC
This incident affected: Network Services || vRack Private Network.