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We had an incident on our Backbone offer which has now been resolved.
Here are some supplementary details :
Start time : 14/08/2026 10:18 UTC End time : 14/08/2026 10:27 UTC Impacted Service(s) : Increased network latency and packet loss affecting traffic between LIM and FRA region. Customers Impact : Customers experienced increased latency, packet loss, and degraded performance on incoming and outgoing traffic in LIM region. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Aug 14, 2026 - 11:01 UTC
This incident affected: Infrastructure || Backbone.