[SGP/SYD][Backbone] - Network Incident Notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our Backbone has been resolved.

Start time : 31/03/2026 21:06 UTC
End time : 01/04/2026 15:07 UTC
Root Cause : This incident was caused by a fiber cut

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 02, 2026 - 07:35 UTC

Update

We have new informations regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our fiber provider identified a fiber cut causing the incident.
Ongoing Actions : The incident has been identified and our teams are closely following the repairs in progress by our provider.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 01, 2026 - 12:42 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer between SGP and SYD

Here are some supplementary details :

Start time : 31/03/2026 22:06 UTC
Impacted Service(s) : There is a latency increase between SGP and SYD backbone infrastructure.
Customers Impact : Customers can observe latency or loss.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 01, 2026 - 04:41 UTC

This incident affected: Infrastructure || Backbone.