Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GRA3][Network] - GRA0319A infrastrucutre/GRA3 region
Incident
Report for Network & Infrastructure
Resolved
We would like to inform you that the incident on GRA0319A, GRA3 region has now been resolved.
Here is detail for this incident :
Start time : 03/04/2025 03:18 UTC
End time : 03/04/2025 04:24 UTC
Root Cause : This incident was caused by the malfunction of network equipment.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 03/04/2025 03:18 UTC
End time : 03/04/2025 04:24 UTC
Root Cause : This incident was caused by the malfunction of network equipment.
We thank you for your understanding and patience throughout this incident.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We have determined the origin of the incident affecting our Infrastructure offer on the rack GRA0319A in GRA3 region.
Here are some supplementary details :
Start time : 03/04/2025 03:18 UTC
Impacted Service(s) : A disruption on the network is actually in progress.
Customers Impact : Some customers cannot access their servers. Others have difficulty accessing their servers in the specified rack.
Root Cause : This incident is caused by the malfunction of network equipment.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 03/04/2025 03:18 UTC
Impacted Service(s) : A disruption on the network is actually in progress.
Customers Impact : Some customers cannot access their servers. Others have difficulty accessing their servers in the specified rack.
Root Cause : This incident is caused by the malfunction of network equipment.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently experiencing an incident affecting our Network offering, which is causing temporary issues in GRA0319A infrastrucutre in GRA3 region
Here is detail for this incident :
Start time : 03/04/2025 03:18 UTC
Impacted Service(s) : A disruption on the network is actually in progress.
Customers Impact : Some customers cannot access their servers and some are facing dicculties to access it
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 03/04/2025 03:18 UTC
Impacted Service(s) : A disruption on the network is actually in progress.
Customers Impact : Some customers cannot access their servers and some are facing dicculties to access it
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Network infrastructure, located in GRA0319A..
Start time : 03/04/2025 03:18 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 03/04/2025 03:18 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Infrastructure || Backbone.