[ATL][Backbone] - localzone issue notification

Incident Report for Network & Infrastructure

Resolved

We would like to inform you that the incident on our Backbone infrastructure has now been resolved.

Here is detail for this incident :
Start time : 21/07/2025 02:27 UTC
End time : 21/07/2025 12:00 UTC
Root Cause : This incident was caused by a network issue on our provider's side.

We thank you for your understanding and patience throughout this incident.

Posted Jul 22, 2025 - 08:47 UTC

Identified

We have determined the origin of the incident affecting our Backbone infrastructure in the specific region.

Here are some supplementary details :
Start time : 21/07/2025 02:27 UTC
Impacted Service(s) : Our localzone in Atlanta is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their services located in Atlanta Localzone.
Root Cause : This incident is caused by a network issue from our provider's side.
Ongoing Actions : The incident has been identified and our teams are working with our provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 21, 2025 - 04:08 UTC

This incident affected: Infrastructure || Backbone.