[ERI1][Network] - Backbone/Network Core incident notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our Backbone/Network Core offering has been resolved.

Start time : 30/03/2026 19:20 UTC
End time : 30/03/2026 19:36 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 30, 2026 - 21:29 UTC

Monitoring

Service has been fully restored since 30/03/2026 19:36 UTC. Monitoring remains active to ensure long-term stability.

Here is detail for this incident :
Start time : 30/03/2026 19:20 UTC
Impacted Service(s) : Public and vRack network were temporarily unreachable.
Customers Impact : Customers were temporarily unable to access their services in the ERI1 Region.
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 30, 2026 - 19:54 UTC

Investigating

We are currently investigating an incident affecting our Backbone/Network Core offering, which is causing temporary availability issue in the ERI1 Region.

Here are some supplementary details :
Start time : 30/03/2026 19:20 UTC
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 30, 2026 - 19:35 UTC

This incident affected: Infrastructure || Backbone and Infrastructure || Network Core.