OVHcloud Network Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[MRS/SGP][Network] - Backbone incident notification
Incident
Report for Network & Infrastructure
Resolved
We would like to inform you that the incident on our Network in MRS/SGP, have been resolved
Start Time : 12/02/2025 19:42 UTC
End Time : 13/02/2025 20:44 UTC
Root cause : This incident was caused by an incident from our provider's side.
We thank you for your understanding and patience throughout this incident
Start Time : 12/02/2025 19:42 UTC
End Time : 13/02/2025 20:44 UTC
Root cause : This incident was caused by an incident from our provider's side.
We thank you for your understanding and patience throughout this incident
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Our teams are still working with our provider to resolve the issue as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Our teams are still working with our provider to resolve the issue as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We have determined the origin of the incident affecting our Backbone infrastructure, which is causing temporary latency increase in Europe and APAC region.
Here are some supplementary details :
Start time : 12/02/2025 19:42 UTC
Impacted Service : Latency increase between Europe and APAC backbone infrastructure.
Customers Impact : Customers are facing latency increase to access their services passing from Europe to APAC region.
Root Cause : This incident is caused by an incident from our provider's side.
Ongoing Actions : Our teams are currently working with our provider to resolve the issue as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 12/02/2025 19:42 UTC
Impacted Service : Latency increase between Europe and APAC backbone infrastructure.
Customers Impact : Customers are facing latency increase to access their services passing from Europe to APAC region.
Root Cause : This incident is caused by an incident from our provider's side.
Ongoing Actions : Our teams are currently working with our provider to resolve the issue as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Infrastructure || Backbone.