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We are pleased to inform you that the incident affecting our Backbone has been resolved.
Start time : 19/01/2026 17:21 UTC End time : 19/01/2026 18:27 UTC Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 19, 2026 - 19:12 UTC
Investigating
We are currently investigating an incident affecting our Backbone offering, which is causing temporary latency issue in Limburg.
Here are some supplementary details : Start time : 19/01/2026 17:21 UTC Impacted Service(s) : Increased latency on our backbone infrastructure. Customer Impact : Customers are experiencing traffic disturbances in the LIM region. Root Cause : This incident is caused by our provider. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 19, 2026 - 18:28 UTC
This incident affected: Infrastructure || Backbone.