[SGP2][Network] - Management network incident notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our Infrastructure has been resolved.

Start time : 21/11/2025 03:28 UTC
End time : 21/11/2025 05:33 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 21, 2025 - 06:34 UTC

Update

We are currently investigating an incident affecting our Infrastructure offering, which is causing temporary functionality issue in SGP2.

Here are some supplementary details :

Start time : 21/11/2025 03:28 UTC
Impacted Service(s) : Management network partially down in SGP2
Customers Impact : You may experience difficulties using IPMI services, as well as certain service management features.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

Posted Nov 21, 2025 - 05:34 UTC

Investigating

We are currently experiencing an event affecting our Network infrastructure.

Start time : 21/11/2025 03:28 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 21, 2025 - 05:02 UTC

This incident affected: Infrastructure || SGP (SGP2).