[COLT/PAR][Backbone] - Backbone incident notification

Incident Report for Network & Infrastructure

Resolved

We are pleased to inform you that the incident affecting our Backbone has been resolved.

Start time : 18/11/2025 12:13 UTC
End time : 18/11/2025 13:23 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 19, 2025 - 08:14 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : There has been no further impact since 18/11/2025 13:23 UTC.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 18, 2025 - 14:20 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer on the specific COLT/PARIS regions.

Here are some supplementary details :

Start time : 18/11/2025 12:13 UTC
Impacted Service(s) : There is a latency increase between COLT and Paris GSW backbone infrastructure.
Customers Impact : Customers traveling from COLT to Paris GSW may experience latency issues.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 18, 2025 - 14:12 UTC

This incident affected: Infrastructure || Backbone.