Update - We continue to see degraded performance on the primary fiber link that connects our Sydney (SYD) and Singapore (SGP) sites. Our monitoring shows elevated round‑trip times and occasional time‑outs for traffic that traverses this path.
Update :
Our network engineering team is actively collaborating with the external fiber provider. The provider has pinpointed the exact location of the cut on the subsea cable and is working on a repair. In parallel, we are exploring a temporary traffic‑engineering workaround that would reroute affected flows over alternative paths to mitigate latency while the repair is in progress.
We will provide another update within the next few hours as the provider’s remediation effort advances or a viable workaround is put into service.
Dec 04, 2025 - 10:24 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update : We have new informations regarding the situation.
Our provider has identified the exact location of the fault , it’s on the subsea segment , and they’re working on restoring service. We still don’t have an ETR, and repairs on submarine sections usually take time.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Dec 04, 2025 - 08:52 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone infrastructure on the specific link between SYD and SGP
Here are some supplementary details :
Start time : 03/12/2025 08:45 UTC
Impacted Service(s) : The links between Singapore and Sydney are down.
Customers Impact : Latency for customer to/from Mumbai, Sydney and Singapore DC can be increased
Root Cause : This incident is caused by a fiber cut from a provider.
Ongoing Actions : The incident has been identified and the teams of the providers are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 03, 2025 - 09:56 UTC
Investigating - We are currently experiencing an event affecting our Backbone infrastructure, between Sydney and Singapour.
Start time : 03/12/2025 08:45 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 03, 2025 - 09:44 UTC