Network & Infrastructure Status

OVHcloud Network Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2025 - 04:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 26/04/2025 04:00 UTC
End time : 26/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Root Cause : This incident is/was caused by an electrical equipment issue.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Apr 26, 2025 04:00-18:00 UTC

About This Site

Welcome to the Network and Infrastructure status page for real-time information on system performance and availability.

Infrastructure || Backbone Operational

Infrastructure || Network Core Operational

Infrastructure || 3AZ Operational

IEB Operational

CCH Operational

MR9 Operational

Infrastructure || BHS Operational

BHS1 Operational

BHS2 Operational

BHS3 Operational

BHS4 Operational

BHS5 Operational

BHS6 Operational

BHS7 Operational

BHS8 Operational

Infrastructure || ERI Operational

ERI1 Operational

Infrastructure || GRA Operational

GRA1 Operational

GRA2 Operational

GRA3 Operational

GRA4 Operational

Infrastructure || LIM Operational

LIM1 Operational

LIM2 Operational

LIM3 Operational

Infrastructure || RBX Operational

RBX1 Operational

RBX2 Operational

RBX3 Operational

RBX4 Operational

RBX5 Operational

RBX6 Operational

RBX7 Operational

RBX8 Operational

RBX10 Operational

Infrastructure || SBG Under Maintenance

SBG1 Operational

SBG3 Under Maintenance

SBG4 Operational

SBG5 Operational

Infrastructure || SGP Operational

SGP1 Operational

SGP2 Operational

Infrastructure || SYD Operational

SYD1 Operational

SYD2 Operational

SYD3 Operational

Infrastructure || WAW Operational

WAW1 Operational

Infrastructure || YNM Operational

YNM1 Operational

Infrastructure || YYZ Operational

YYZ01 Operational

Internet Access || ADSL Operational

Internet Access || Delivery Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Network Services || Additional IP Operational

Network Services || DNS Resolver Operational

RBX Operational

ERI Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

SBG Operational

Network Services || OVHcloud Connect Operational

Network Services || OVHcloud Load Balancer Operational

Network Services || vRack Private Network Operational

OverTheBox || OverTheBox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[RBX8][Cooling System] - Rack R820L20 Apr `26`, `2025` `06:00`-`18:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 26/04/2025 06:00 UTC
End time : 26/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Apr 08, 2025 - 00:57 UTC

[SBG3][Cooling System] - Rack S333A02 Apr `27`, `2025` `04:00`-`16:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 27/04/2025 04:00 UTC
End time : 27/04/2025 16:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Posted on Mar 26, 2025 - 04:00 UTC

[SBG3][Cooling System] - Rack S333A02 Apr `28`, `2025` `04:00`-`18:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 28/04/2025 04:00 UTC
End time : 28/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Posted on Feb 20, 2025 - 14:23 UTC

[RBX][Backbone] - Network equipment maintenance notification Apr `28`, `2025` `05:00`-`06:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time : 28/04/2025 05:00 UTC
End time : 28/04/2025 06:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Apr 25, 2025 - 20:12 UTC

[LIL1/AMS][Network] - Backbone maintenance notification Apr `28`, `2025` `19:30` - Apr `29`, `2025` `04:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 28/04/2025 19:30 UTC
End time : 29/04/2025 04:00 UTC
Service impact : During this maintenance, customers will face latency increase to access their services passing from LIL1 and AMS.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Apr 24, 2025 - 14:59 UTC

[SBG/WAW][Backbone] - Network equipment maintenance notification Apr `29`, `2025` `05:00`-`07:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect Latency.

Start time : 29/04/2025 05:00 UTC
End time : 29/04/2025 07:00 UTC
Service impact : Latencies for customer configuration requests will be observed during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Apr 25, 2025 - 20:21 UTC

[RBX6][Infrastructure] - Rack 46E18 maintenance notification Apr `29`, `2025` `05:00`-`06:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.

Start time : 29/04/2025 05:00 UTC
End time : 29/04/2025 06:00 UTC
Service impact : Servers in rack 46E18 will be temporarily unavailable during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on an electrical equipment.

Thank you for your understanding.
Posted on Apr 15, 2025 - 20:31 UTC

[GRA1][Network] - rack G137A11 maintenance notification Apr `29`, `2025` `20:00`-`22:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

This may temporarily affect availability.

Start time : 29/04/2025 20:00 UTC
End time : 29/04/2025 22:00 UTC
Service impact : Public and vRack network will be temporarily unavailable for some customers during the operation in this rack G137A11.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Apr 09, 2025 - 01:18 UTC

[RBX8][Cooling System] - Rack R807L21 May `1`, `2025` `06:00`-`18:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 01/05/2025 06:00 UTC
End time : 01/05/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Apr 23, 2025 - 13:10 UTC

[GRA1][Network] - Network equipment maintenance notification May `2`, `2025` `00:00`-`03:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Public Network service.

Start time : 02/05/2025 00:00 UTC
End time : 02/05/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Public Network service .

Thank you for your understanding.
Posted on Apr 24, 2025 - 16:26 UTC

[RBX8][Cooling System] - Rack R807L21 May `2`, `2025` `06:00`-`18:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 02/05/2025 06:00 UTC
End time : 02/05/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Apr 23, 2025 - 13:12 UTC

[RBX8][Cooling System] - Rack R807L21 May `3`, `2025` `06:00`-`18:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 03/05/2025 06:00 UTC
End time : 03/05/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Apr 23, 2025 - 13:17 UTC

[LIM1][Cooling System] - Cooling maintenance notification May `5`, `2025` `08:00` - May `8`, `2025` `16:00` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 05/05/2025 08:00 UTC
End time : 08/05/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive cooling maintenance in LIM1.

Thank you for your understanding.
Posted on Apr 22, 2025 - 15:28 UTC

[RBX2][Infrastructure] - Electrical background work May `12`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 12/05/2025 06:00 UTC
End time : 12/05/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Apr 04, 2025 - 20:25 UTC

[RBX][Network] - Network core equipment maintenance notification May `12`, `2025` `20:00` - May `13`, `2025` `05:00` UTC

As part of the continuous improvement of our services, we have planned an evolution of the network infrastructure on the Roubaix site on May 12, 2025.

Start time : 12/05/2025 20:00 UTC
End time : 13/05/2025 05:00 UTC
Service impact : Some network perturbation can be observe during the 3rd step for a duration of 5 to 10 min.
Service improvement : As part of our continuous improvement policy of our network core infrastructure, we will have to carry out interventions on multiple network equipment.

This maintenance will be structured around three phases, described in detail below :
Step 1 : Preparation of the maintenance operation (about 2 hours)
Step 2 : Deployment of the new infrastructure (about 3 hours)
Step 3 : Testing and activation of the new infrastructure (about3 hours)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Posted on Apr 23, 2025 - 14:47 UTC

[RBX][Network] - Network core equipment maintenance notification May `14`, `2025` `20:00` - May `15`, `2025` `05:00` UTC

As part of the continuous improvement of our services, we have planned an evolution of the network infrastructure on the Roubaix site on May 14, 2025.

Start time : 14/05/2025 20:00 UTC
End time : 15/05/2025 05:00 UTC
Service impact : Some network perturbation can be observe during the 3rd step for a duration of 5 to 10 min.
Service improvement : As part of our continuous improvement policy of our network core infrastructure, we will have to carry out interventions on multiple network equipment.

This maintenance will be structured around three phases, described in detail below :
Step 1 : Preparation of the maintenance operation (about 2 hours)
Step 2 : Deployment of the new infrastructure (about 3 hours)
Step 3 : Testing and activation of the new infrastructure (about3 hours)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Posted on Apr 23, 2025 - 14:51 UTC

[SGP2][Infrastructure] - Electrical background work May `19`, `2025` `08:00` - May `23`, `2025` `23:00` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 19/05/2025 08:00 UTC
End time : 23/05/2025 23:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Apr 25, 2025 - 02:03 UTC

[RBX][Network] - Network core equipment maintenance notification May `19`, `2025` `20:00` - May `20`, `2025` `05:00` UTC

As part of the continuous improvement of our services, we have planned an evolution of the network infrastructure on the Roubaix site on May 19, 2025.

Start time : 19/05/2025 20:00 UTC
End time : 20/05/2025 05:00 UTC
Service impact : Some network perturbation can be observe during the 3rd step for a duration of 5 to 10 min.
Service improvement : As part of our continuous improvement policy of our network core infrastructure, we will have to carry out interventions on multiple network equipment.

This maintenance will be structured around three phases, described in detail below :
Step 1 : Preparation of the maintenance operation (about 2 hours)
Step 2 : Deployment of the new infrastructure (about 3 hours)
Step 3 : Testing and activation of the new infrastructure (about3 hours)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Posted on Apr 25, 2025 - 15:00 UTC

[BHS4/BHS6/BHS7][Infrastructure ] - Electrical background work May `29`, `2025` `11:00`-`20:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 29/05/2025 11:00 UTC
End time : 29/05/2025 20:00 UTC
Service impact : Some servers might be temporarily unavailable during 20 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance.
The operation is carried out in several steps:
Step 1 : From 11:00 UTC to 11:30 UTC, this step may temporarily affect Availability of servers
Step 2 : From 11:30 UTC to 19:30 UTC
Step 3 : From 19:30 UTC to 20:00 UTC, this step may temporarily affect Availability of servers

Rooms where you may experience unavailability on BHS4 are T04A, T04B and T04C
Rooms where you may experience unavailability on BHS6 are T06B, T06C, T06D, T06E, T06F and T06G
Rooms where you may experience unavailability on BHS7 are B702, B703, B707 and B709

Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.
Posted on Apr 18, 2025 - 13:17 UTC

Past Incidents

Apr 26, 2025

Unresolved incident: [SBG3][Cooling System] - Rack S333A02.

Apr 25, 2025

[RBX8][Cooling System] - Rack R820L20

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 25/04/2025 12:46 UTC.
Apr 25, 12:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 25/04/2025 06:00 UTC
End time : 25/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Apr 8, 00:50 UTC

Apr 24, 2025

[RBX8][Cooling System] - Rack R820L20

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 24/04/2025 09:37 UTC.
Apr 24, 09:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 24/04/2025 06:00 UTC
End time : 24/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Apr 8, 00:29 UTC

[GLOBAL][Backbone] - Network equipment maintenance notification

Completed - Our team has carried out some of this maintenance, but will not be able to complete it and will reschedule in the coming days. As planned, there has been no impact on operations.
Apr 24, 08:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 05:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time : 24/04/2025 05:00 UTC
End time : 24/04/2025 13:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Apr 23, 16:09 UTC

Apr 23, 2025

[WAW1][Infrastructure ] - Rooms W14/W15 - Cooling maintenance notification

Completed - The scheduled maintenance has been completed.
Apr 23, 14:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

Start time : 23/04/2025 07:00 UTC
End time : 23/04/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling system for rooms W14 and W15.

Thank you for your understanding.
Apr 12, 06:03 UTC

[GRA3][Cooling System] - Rack GRA0316B04B

Completed - The scheduled maintenance has been completed.
Apr 23, 13:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 06:44 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 23/04/2025 06:30 UTC
End time : 23/04/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Apr 23, 06:43 UTC

[FRA][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
All the services are operational.
Apr 23, 02:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 01:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 23/05/2025 01:00 UTC
End time : 23/05/2025 02:30 UTC
Service impact : You may experience additional latency during maintenance.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.
Apr 22, 17:13 UTC

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

[PAR/MAD][Network] - Backbone Incident Notification - Paris - Madrid Pop

Resolved - We would like to inform you that the incident on our Network offering has now been resolved.

Here is detail for this incident :
Start time : 19/04/2025 23:02 UTC
End time : 20/04/2025 07:51 UTC
Root Cause : This incident was caused by a provider equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 20, 08:35 UTC

Identified - We are currently experiencing an incident affecting our Network offering, which is causing temporary latencies between Paris and Madrid.
Please find the details:
Start time : 19/04/2025 23:02 UTC
Service impact : No impact on production traffic because everything is rerouted elsewhere. Some destination would have more latency .
Root cause : Network equipment issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible.
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Apr 19, 23:29 UTC

Apr 19, 2025

[RBX8][Cooling System] - Rack R807L24

Completed - The scheduled maintenance has been completed since 19/04/2025 11:56 UTC.
Apr 19, 11:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 19/04/2025 06:00 UTC
End time : 19/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Apr 1, 16:57 UTC

Apr 18, 2025

[RBX8][Cooling System] - Rack R807L24

Completed - The maintenance is completed, all services are operational.
Apr 18, 12:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 18/04/2025 06:00 UTC
End time : 18/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Apr 1, 16:55 UTC

[RBX1/RBX3][Network] - Backbone Maintenance Notification

Completed - The maintenance is completed, all services are operational.
Apr 18, 12:49 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 18, 01:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 14/04/2025 06:00 UTC
End time : 18/04/2025 14:00 UTC
Service impact : No impact is expected during the maintenance.
Service improvement : Due to a civil work, we need to relocate a fiber duct .

Thank you for your understanding.
Apr 11, 00:34 UTC

Apr 17, 2025

[RBX8][Cooling System] - Rack R807L24

Completed - The scheduled maintenance has been completed on the rack R807L24.
All services are operational since 17/04/2025 13:54 UTC
Apr 17, 14:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 17/04/2025 06:00 UTC
End time : 17/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Apr 1, 16:53 UTC

[GRA1][Cooling System] - Racks G118A13/A14/A15

Completed - The maintenance was completed, all services are operational.
Apr 17, 13:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 17/04/2025 06:30 UTC
End time : 17/04/2025 10:30 UTC
Service impact : Servers in racks G118A13/A14/A15 will be unavailable for a maximum of 4 hours.
Service improvement : Following our continuous improvement policy, we are doing a maintenance on our cooling infrastructure.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Apr 2, 09:21 UTC

[GRA][Network] - Network incident notification

Postmortem - Read details
Apr 17, 13:17 UTC

Resolved - We would like to inform you that the incident on our network infrastructure on GRA Datacenter has now been resolved.

Here is detail for this incident :
Start time : 17/04/2025 01:34 UTC
End time : 17/04/2025 02:07 UTC
Root Cause : This incident was caused by a network equipment issue during the maintenance https://network.status-ovhcloud.com/incidents/myfn82jp00k5 .

We thank you for your understanding and patience throughout this incident.
Apr 17, 04:04 UTC

Identified - We have determined the origin of the incident affecting our network infrastructure on GRA Datacenter.

Here are some supplementary details :
Start time : 17/04/2025 01:34 UTC
Impacted Service(s) : Services in our GRA Datacenter are temporarily unavailable
Customers Impact : Customers are temporarily unable to access their Services in our GRA Datacenter
Root Cause : This incident is caused by a network equipment issue during the maintenance https://network.status-ovhcloud.com/incidents/myfn82jp00k5 .
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 02:37 UTC

[LIL2][Network] - Backbone maintenance notification

Completed - The rollback has been completed.
The current maintenance will be re-scheduled.
Apr 17, 03:55 UTC

Update - Our technical teams encountered a problem during the maintenance.
A rollback is currently in progress.
The current maintenance will be re-scheduled.
Apr 17, 03:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 17/04/2025 01:00 UTC
End time : 17/04/2025 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Apr 9, 00:42 UTC

Apr 16, 2025

[PAR][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
Apr 16, 23:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 16/04/2025 22:00 UTC
End time : 16/04/2025 23:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Apr 11, 00:21 UTC

[ERI1][Infrastructure ] - Cooling maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational since 16/04/2025 12:23 UTC
Apr 16, 13:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

Start time : 16/04/2025 09:00 UTC
End time : 16/04/2025 17:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling system for rack ERI0112E01C.

Thank you for your understanding.
Apr 16, 07:06 UTC

Apr 15, 2025

[SBG5][Cooling System] - Rack SBG0504A05C

Completed - The scheduled maintenance has been completed.
Apr 15, 20:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 12:10 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 15/04/2025 12:10UTC
End time : 15/04/2025 16:00 UTC
Service impact : Servers will be unreachable during the maintenance.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Apr 15, 10:17 UTC

[GRA4][Cooling System] - Rack GRA0401A04C

Completed - The scheduled maintenance has been completed.
Apr 15, 20:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 15/04/2025 08:30 UTC
End time : 15/04/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Apr 15, 06:50 UTC

[GRA][Network] - Backbone maintenance notification

Completed - The maintenance was completed, all services are operational.
Apr 15, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 01:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 15/04/2025 01:00 UTC
End time : 15/04/2025 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on the network equipment.

Thank you for your understanding.
Apr 8, 19:29 UTC

Apr 14, 2025

[PAR][Network] - OVHcloud Connect maintenance notification

Completed - The scheduled maintenance has been completed.
Apr 14, 19:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our OVHcloud Connect offer.

Start time : 14/04/2025 19:00 UTC
End time : 14/04/2025 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment located in Paris.

Thank you for your understanding.
Mar 24, 18:23 UTC

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

About This Site

Scheduled Maintenance

[RBX8][Cooling System] - Rack R820L20 Apr 26, 2025 06:00-18:00 UTC

[SBG3][Cooling System] - Rack S333A02 Apr 27, 2025 04:00-16:00 UTC

[SBG3][Cooling System] - Rack S333A02 Apr 28, 2025 04:00-18:00 UTC

[RBX][Backbone] - Network equipment maintenance notification Apr 28, 2025 05:00-06:00 UTC

[LIL1/AMS][Network] - Backbone maintenance notification Apr 28, 2025 19:30 - Apr 29, 2025 04:00 UTC

[SBG/WAW][Backbone] - Network equipment maintenance notification Apr 29, 2025 05:00-07:00 UTC

[RBX6][Infrastructure] - Rack 46E18 maintenance notification Apr 29, 2025 05:00-06:00 UTC

[GRA1][Network] - rack G137A11 maintenance notification Apr 29, 2025 20:00-22:00 UTC

[RBX8][Cooling System] - Rack R807L21 May 1, 2025 06:00-18:00 UTC

[GRA1][Network] - Network equipment maintenance notification May 2, 2025 00:00-03:00 UTC

[RBX8][Cooling System] - Rack R807L21 May 2, 2025 06:00-18:00 UTC

[RBX8][Cooling System] - Rack R807L21 May 3, 2025 06:00-18:00 UTC

[LIM1][Cooling System] - Cooling maintenance notification May 5, 2025 08:00 - May 8, 2025 16:00 UTC

[RBX2][Infrastructure] - Electrical background work May 12, 2025 06:00-15:00 UTC

[RBX][Network] - Network core equipment maintenance notification May 12, 2025 20:00 - May 13, 2025 05:00 UTC

[RBX][Network] - Network core equipment maintenance notification May 14, 2025 20:00 - May 15, 2025 05:00 UTC

[SGP2][Infrastructure] - Electrical background work May 19, 2025 08:00 - May 23, 2025 23:00 UTC

[RBX][Network] - Network core equipment maintenance notification May 19, 2025 20:00 - May 20, 2025 05:00 UTC

[BHS4/BHS6/BHS7][Infrastructure ] - Electrical background work May 29, 2025 11:00-20:00 UTC

Past Incidents

[RBX8][Cooling System] - Rack R820L20 Apr `26`, `2025` `06:00`-`18:00` UTC

[SBG3][Cooling System] - Rack S333A02 Apr `27`, `2025` `04:00`-`16:00` UTC

[SBG3][Cooling System] - Rack S333A02 Apr `28`, `2025` `04:00`-`18:00` UTC

[RBX][Backbone] - Network equipment maintenance notification Apr `28`, `2025` `05:00`-`06:00` UTC

[LIL1/AMS][Network] - Backbone maintenance notification Apr `28`, `2025` `19:30` - Apr `29`, `2025` `04:00` UTC

[SBG/WAW][Backbone] - Network equipment maintenance notification Apr `29`, `2025` `05:00`-`07:00` UTC

[RBX6][Infrastructure] - Rack 46E18 maintenance notification Apr `29`, `2025` `05:00`-`06:00` UTC

[GRA1][Network] - rack G137A11 maintenance notification Apr `29`, `2025` `20:00`-`22:00` UTC

[RBX8][Cooling System] - Rack R807L21 May `1`, `2025` `06:00`-`18:00` UTC

[GRA1][Network] - Network equipment maintenance notification May `2`, `2025` `00:00`-`03:00` UTC

[RBX8][Cooling System] - Rack R807L21 May `2`, `2025` `06:00`-`18:00` UTC

[RBX8][Cooling System] - Rack R807L21 May `3`, `2025` `06:00`-`18:00` UTC

[LIM1][Cooling System] - Cooling maintenance notification May `5`, `2025` `08:00` - May `8`, `2025` `16:00` UTC

[RBX2][Infrastructure] - Electrical background work May `12`, `2025` `06:00`-`15:00` UTC

[RBX][Network] - Network core equipment maintenance notification May `12`, `2025` `20:00` - May `13`, `2025` `05:00` UTC

[RBX][Network] - Network core equipment maintenance notification May `14`, `2025` `20:00` - May `15`, `2025` `05:00` UTC

[SGP2][Infrastructure] - Electrical background work May `19`, `2025` `08:00` - May `23`, `2025` `23:00` UTC

[RBX][Network] - Network core equipment maintenance notification May `19`, `2025` `20:00` - May `20`, `2025` `05:00` UTC

[BHS4/BHS6/BHS7][Infrastructure ] - Electrical background work May `29`, `2025` `11:00`-`20:00` UTC