Network & Infrastructure Status

OVHcloud Network Status

Current status

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Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[RBX7][Infrastructure] - Electrical background work

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 2025 - 13:40 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 26/03/2025 09:00UTC
End time : 30/03/2025 18:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Mar 28, 2025 13:40 - Mar 30, 2025 18:30 UTC

About This Site

Welcome to the Network and Infrastructure status page for real-time information on system performance and availability.

Infrastructure || Backbone Operational

Infrastructure || Network Core Operational

Infrastructure || 3AZ Operational

IEB Operational

CCH Operational

MR9 Operational

Infrastructure || BHS Operational

BHS1 Operational

BHS2 Operational

BHS3 Operational

BHS4 Operational

BHS5 Operational

BHS6 Operational

BHS7 Operational

BHS8 Operational

Infrastructure || ERI Operational

ERI1 Operational

Infrastructure || GRA Operational

GRA1 Operational

GRA2 Operational

GRA3 Operational

GRA4 Operational

Infrastructure || LIM Operational

LIM1 Operational

LIM2 Operational

LIM3 Operational

Infrastructure || RBX Operational

RBX1 Operational

RBX2 Operational

RBX3 Operational

RBX4 Operational

RBX5 Operational

RBX6 Operational

RBX7 Operational

RBX8 Operational

RBX10 Operational

Infrastructure || SBG Operational

SBG1 Operational

SBG3 Operational

SBG4 Operational

SBG5 Operational

Infrastructure || SGP Operational

SGP1 Operational

SGP2 Operational

Infrastructure || SYD Operational

SYD1 Operational

SYD2 Operational

SYD3 Operational

Infrastructure || WAW Operational

WAW1 Operational

Infrastructure || YNM Operational

YNM1 Operational

Infrastructure || YYZ Operational

YYZ01 Operational

Internet Access || ADSL Operational

Internet Access || Delivery Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Network Services || Additional IP Operational

Network Services || DNS Resolver Operational

RBX Operational

ERI Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

SBG Operational

Network Services || OVHcloud Connect Operational

Network Services || OVHcloud Load Balancer Operational

Network Services || vRack Private Network Operational

OverTheBox || OverTheBox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[LIM][Infrastructure] - Electrical maintenance notification Mar `31`, `2025` `08:00`-`17:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

Start time : 31/03/2025 08:00 UTC
End time : 31/03/2025 17:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in our datacenter located in Limburg.

Thank you for your understanding.
Posted on Mar 26, 2025 - 21:20 UTC

[LIL2][Network] - Backbone maintenance notification Mar `31`, `2025` `20:00` - Apr `1`, `2025` `00:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 31/03/2025 20:00 UTC
End time : 01/04/2025 00:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Posted on Mar 19, 2025 - 14:30 UTC

[ERI/LIM/SBG/GRA/PAR/VIN/BHS/SGP][Backbone] - Network equipment maintenance notification Apr `1`, `2025` `05:00`-`09:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time : 01/04/2025 05:00 UTC
End time : 01/04/2025 09:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Mar 26, 2025 - 21:31 UTC

[LIM1][Infrastructure] - Electrical background work Apr `1`, `2025` `08:00`-`09:00` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 01/04/2025 08:00 UTC
End time : 01/04/2025 09:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Mar 25, 2025 - 22:19 UTC

[AMS][Network] - Backbone maintenance notification Apr `1`, `2025` `20:00` - Apr `2`, `2025` `00:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 01/04/2025 20:00 UTC
End time : 02/04/2025 00:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Posted on Mar 11, 2025 - 21:56 UTC

[RBX/WAW/TOR/HIL/SYD/MIL/MUM][Backbone] - Network equipment maintenance notification Apr `2`, `2025` `05:00`-`15:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time : 02/04/2025 05:00 UTC
End time : 02/04/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Mar 26, 2025 - 21:41 UTC

[GLOBAL][Network] - Load Balancer maintenance notification Apr `2`, `2025` `10:00` - Apr `7`, `2025` `10:05` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Load Balancer offer.

Start time : 02/04/2025 10:00 UTC
End time : 07/04/2025 10:05 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Load Balancer offer: support of HTTP2 traffic.

The support of the HTTP2 traffic will be available for all our offers and activated on demand,
meaning that the change will be applied when the load balancers will be refreshed by the customer.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

We appreciate your understanding and cooperation as we work to improve our platform and provide you with the best possible service.
Posted on Mar 26, 2025 - 21:59 UTC

[AMS][Network] - Backbone maintenance notification Apr `2`, `2025` `20:00` - Apr `3`, `2025` `00:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 02/04/2025 20:00 UTC
End time : 03/04/2025 00:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Posted on Mar 11, 2025 - 21:25 UTC

[GRA1][Network] - vRack maintenance notification Apr `2`, `2025` `23:30` - Apr `3`, `2025` `02:30` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

This may temporarily affect Availability.

Start time : 02/04/2025 23:30 UTC
End time : 03/04/2025 02:30 UTC
Service impact : vRack network will be temporarily unavailable for some customers during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Mar 18, 2025 - 22:34 UTC

[PAR][Backbone] - Network equipment maintenance notification Apr `3`, `2025` `00:00`-`01:30` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect Latency.

Start time : 03/04/2025 00:00 UTC
End time : 03/04/2025 01:30 UTC
Service impact : Latency is expected to occur for 1 hour during the operation
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment located in Paris.

Thank you for your understanding.
Posted on Mar 27, 2025 - 21:27 UTC

[MAR][Backbone] - Network equipment maintenance notification Apr `3`, `2025` `01:30`-`02:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect Latency.

Start time : 03/04/2025 01:30 UTC
End time : 03/04/2025 02:00 UTC
Service impact : Latency is expected to occur for 30 minutes during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment located in Marseille.

Thank you for your understanding.
Posted on Mar 27, 2025 - 21:32 UTC

[WAS][Network] - Backbone maintenance notification Apr `3`, `2025` `05:00`-`09:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 03/04/2025 05:00 UTC
End time : 03/04/2025 09:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on the network equipment.

Thank you for your understanding.
Posted on Mar 29, 2025 - 00:00 UTC

[RBX8][Cooling System] - Rack R820L22 Apr `3`, `2025` `06:00`-`18:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 03/04/2025 06:00 UTC
End time : 03/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Mar 19, 2025 - 22:51 UTC

[LIL2][Network] - Backbone maintenance notification Apr `3`, `2025` `21:00` - Apr `4`, `2025` `01:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 03/04/2025 21:00 UTC
End time : 04/04/2025 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Mar 19, 2025 - 15:52 UTC

[RBX8][Cooling System] - Rack R820L22 Apr `4`, `2025` `06:00`-`18:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 04/04/2025 06:00 UTC
End time : 04/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Mar 19, 2025 - 22:58 UTC

[SBG5][Cooling System] - Rack SBG0504A06A Apr `5`, `2025` `04:00`-`16:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 05/04/2025 04:00 UTC
End time : 05/04/2025 16:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Posted on Mar 20, 2025 - 21:19 UTC

[RBX8][Cooling System] - Rack R820L22 Apr `5`, `2025` `06:00`-`18:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 05/04/2025 06:00 UTC
End time : 05/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Mar 20, 2025 - 05:28 UTC

[SBG5][Cooling System] - Rack SBG0504A06A Apr `7`, `2025` `06:00`-`18:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 07/04/2025 06:00 UTC
End time : 07/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Posted on Mar 20, 2025 - 21:22 UTC

[YMQ/MUM/WAW][Network] - OVHcloud Connect maintenance notification Apr `7`, `2025` `19:00`-`23:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our OVHcloud Connect offer.

Start time : 07/04/2025 19:00 UTC
End time : 07/04/2025 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment located in Montreal, Mumbai and Warsaw.

Thank you for your understanding.
Posted on Mar 24, 2025 - 18:12 UTC

[SBG5][Cooling System] - Rack SBG0504A06A Apr `8`, `2025` `06:00`-`18:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 08/04/2025 06:00 UTC
End time : 08/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Posted on Mar 20, 2025 - 21:25 UTC

[BHS5][Network] - Network equipement maintenance on multiple racks Apr `8`, `2025` `07:30`-`09:30` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network offer.
This may temporarily affect Availability.

Start time : 08/04/2025 07:30 UTC
End time : 08/04/2025 09:30 UTC
Service impact : Loss of vRack on the following racks T05F24, T05G23, T05G22, T05F39, T05G08, T05F38, T05F37, T05F36, T05F35, T05F34, T05F33, T05F33, T06A02, T05F31, T05F30, T05F28, T05F27, T05F26, T05G05, T05F21 and T05F16 during this maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a Vrack network equipment.

Thank you for your understanding
Posted on Mar 29, 2025 - 00:31 UTC

[LON][Network] - Backbone maintenance notification Apr `8`, `2025` `21:00` - Apr `9`, `2025` `01:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 08/04/2025 21:00 UTC
End time : 09/04/2025 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Mar 19, 2025 - 16:25 UTC

[BHS1][Infrastructure] - Electrical background work Apr `9`, `2025` `11:00`-`20:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This may temporarily affect Availability.

Start time : 09/04/2025 11:00 UTC
End time : 09/04/2025 20:00 UTC
Service impact : Some servers will be temporarily unavailable during 20 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance.

Thank you for your understanding.
Posted on Mar 11, 2025 - 22:40 UTC

[FRA][Network] - OVHcloud Connect maintenance notification Apr `9`, `2025` `19:00`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our OVHcloud Connect offer.

Start time : 09/04/2025 19:00 UTC
End time : 09/04/2025 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment located in Frankfurt.

Thank you for your understanding.
Posted on Mar 24, 2025 - 18:17 UTC

[LON][Network] - Backbone maintenance notification Apr `9`, `2025` `21:00` - Apr `10`, `2025` `01:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 09/04/2025 21:00 UTC
End time : 10/04/2025 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Mar 19, 2025 - 16:30 UTC

[RBX8][Cooling System] - Rack R807R19 Apr `10`, `2025` `06:00`-`18:00` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 10/04/2025 06:00 UTC
End time : 10/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Mar 24, 2025 - 23:12 UTC

[BHS1][Infrastructure] - Electrical background work Apr `10`, `2025` `11:00`-`20:00` UTC

[LON/MAD][Network] - OVHcloud Connect maintenance notification Apr `10`, `2025` `19:00`-`23:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our OVHcloud Connect offer.

Start time : 10/04/2025 19:00 UTC
End time : 10/04/2025 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment located in London and Madrid.

Thank you for your understanding.
Posted on Mar 24, 2025 - 18:20 UTC

[SYD2][Infrastructure ] - Electrical background work Room S2-5X-02 Apr `10`, `2025` `21:00` - Apr `11`, `2025` `07:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This may temporarily affect Availability.

Start time : 10/04/2025 21:00 UTC
End time : 11/04/2025 07:00 UTC
Service impact : Public network will be temporarily unavailable during 10 minutes for the racks specified bellow :
S2-5X-02-05A
S2-5X-02-05B
S2-5X-02-08B
S2-5X-02-09B
IPMI network will be unavailable during the maintenance for the racks specified bellow :
S2-5X-02-06B
S2-5X-02-07A
S2-5X-02-07B
S2-5X-02-08B
S2-5X-02-09B
S2-5X-02-10A
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance.

Thank you for your understanding.
Posted on Mar 21, 2025 - 21:59 UTC

[SBG5][Cooling System] - Rack SBG0504A06C Apr `11`, `2025` `06:00`-`18:00` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 11/04/2025 06:00 UTC
End time : 11/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Mar 24, 2025 - 23:04 UTC

[RBX8][Cooling System] - Rack R807R19 Apr `11`, `2025` `06:00`-`18:00` UTC

[SBG5][Cooling System] - Rack SBG0504A06C Apr `12`, `2025` `04:00`-`16:00` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 12/04/2025 04:00 UTC
End time : 12/04/2025 16:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Mar 24, 2025 - 23:07 UTC

[RBX8][Cooling System] - Rack R807R19 Apr `12`, `2025` `06:00`-`18:00` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 12/04/2025 06:00 UTC
End time : 12/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Mar 24, 2025 - 23:16 UTC

[SBG5][Cooling System] - Rack SBG0504A06C Apr `14`, `2025` `06:00`-`18:00` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 14/04/2025 06:00 UTC
End time : 14/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Mar 24, 2025 - 23:09 UTC

[PAR][Network] - OVHcloud Connect maintenance notification Apr `14`, `2025` `19:00`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our OVHcloud Connect offer.

Start time : 14/04/2025 19:00 UTC
End time : 14/04/2025 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment located in Paris.

Thank you for your understanding.
Posted on Mar 24, 2025 - 18:23 UTC

[SBG3][Cooling System] - Rack S333A02 Apr `26`, `2025` `04:00`-`18:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 26/04/2025 04:00 UTC
End time : 26/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Root Cause : This incident is/was caused by an electrical equipment issue.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Posted on Feb 20, 2025 - 14:32 UTC

[SBG3][Cooling System] - Rack S333A02 Apr `27`, `2025` `04:00`-`18:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 27/04/2025 04:00 UTC
End time : 27/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Posted on Mar 26, 2025 - 04:00 UTC

[SBG3][Cooling System] - Rack S333A02 Apr `28`, `2025` `04:00`-`18:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 28/04/2025 04:00 UTC
End time : 28/04/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Posted on Feb 20, 2025 - 14:23 UTC

Past Incidents

Mar 30, 2025

No incidents reported today.

Mar 29, 2025

[BHS4][Network] - Rack T04A18 incident notification.

Resolved - We would like to inform you that we had an incident on our Private network (Vrack) .
This incident has now been resolved.

Here is detail for this incident :
Start time : 29/03/2025 09:15 UTC
End time : 29/03/2025 09:20 UTC
Impacted service : Private network (Vrack) was unreachable.
Customers Impact : Customers could not acces their Private network (Vrack).
Root Cause : This incident was caused by a malfunction on a hardware..

We thank you for your understanding and patience throughout this incident.
Mar 29, 09:41 UTC

Mar 28, 2025

[SBG5][Cooling System] - Rack SBG0504A03C

Completed - The scheduled maintenance has been completed.
Mar 28, 21:08 UTC

Update - The maintenance was completed all services are operational.
Mar 28, 21:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 12:52 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 21/03/2025 12:20 UTC
End time : 28/03/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.
Mar 21, 12:52 UTC

Mar 27, 2025

[PAR][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 27/03/2025 22:56 UTC.
Mar 27, 22:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 27/03/2025 21:00 UTC
End time : 27/03/2025 23:00 UTC
Service impact : You may experience increased latency to communicate with your services.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Mar 20, 22:04 UTC

[WAW1][Infrastructure] - Rack W04B07 maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational since 13:22UTC
Mar 27, 13:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

Start time : 27/03/2025 08:00 UTC
End time : 27/03/2025 14:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance on rack W04B07.

Thank you for your understanding.
Mar 26, 21:11 UTC

[SBG5][Cooling System] - Rack SBG0501A03B

Completed - The scheduled maintenance has been completed, all services are operational
Mar 27, 12:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 07:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 27/03/2025 07:00 UTC
End time : 27/03/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Mar 17, 21:42 UTC

[LIM][Network] - Network incident notification

Resolved - We would like to inform you that the incident on our Network in LIM, have been resolved.
Start Time : 26/03/2025 20:05 UTC
End Time : 26/03/2025 20:17 UTC
Service Impact : Latencies and unreachability to access to LIM DC between 20:05 UTC to 20:17 UTC.
Root cause : The incident was caused by a network configuration malfunction.

We thank you for your understanding and patience throughout this incident.
Mar 27, 11:08 UTC

Monitoring - We would like to inform you that we had an incident on our network infrastructure, no more flaps since 20:17 UTC.
This incident has now been resolved.

Here is detail for this incident :
Start time : 26/03/2025 20:05 UTC
Customers Impact : You may have experienced some flaps in LIM.
Ongoing actions : The situation is under monitoring.

We apologize for any inconvenience caused and appreciate your understanding.
An update will be carried out soon.
Mar 26, 20:27 UTC

[PAR3][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Mar 27, 10:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 27/03/2025 08:00 UTC
End time : 27/03/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Mar 20, 18:41 UTC

[LIL1/LON][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 27, 03:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 27/03/2025 00:30 UTC
End time : 27/03/2025 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.
Mar 18, 22:24 UTC

Mar 26, 2025

[AMS][Backbone] - Network equipment maintenance notification

Completed - The scheduled maintenance has been completed.
Mar 26, 22:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect Latency.

Start time : 26/03/2025 20:30 UTC
End time : 26/03/2025 22:30 UTC
Service impact : A change of latency might be observed for Amsterdam PoP(Point of Presence).
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment located in Amsterdam.

Thank you for your understanding.
Mar 24, 18:39 UTC

[WAS][Network] - Backbone maintenance notification

Completed - This maintenance has been rescheduled.
A new schedule will be announced in the coming days.
Mar 26, 16:22 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 27/03/2025 06:00 UTC
End time : 27/03/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on the network equipment.

Thank you for your understanding.
Mar 11, 23:00 UTC

[SBG5][Cooling System] - Rack SBG0501A03B

Completed - The scheduled maintenance has been completed.
Mar 26, 14:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 26/03/2025 07:00 UTC
End time : 26/03/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Mar 17, 21:47 UTC

[EU][Backbone] - Network equipment maintenance notification

Completed - The maintenance was completed, All services are operational.
Mar 26, 10:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect availability.

Start time : 26/03/2025 09:00 UTC
End time : 26/03/2025 11:00 UTC
Service impact : All requests on BYOIP will not be treated during the intervention.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Mar 24, 18:06 UTC

[PDX1][Network] - Backbone maintenance notification

Completed - The maintenance was completed without any issues and had no impact
Mar 26, 09:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 26/03/2025 08:00 UTC
End time : 26/03/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Mar 20, 17:14 UTC

[RBX3][Infrastructure] - Cleaning operation in rooms 41/42/43

Completed - The scheduled maintenance has been completed.
Mar 26, 08:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:01 UTC

Scheduled - We would like to inform you that maintenance is scheduled on our Infrastructure offer.

Start time : 24/03/2025 09:00 UTC
End time : 26/04/2025 16:00 UTC
Service impact : None
Service improvement : A cleaning operation will be carried out around the servers in rooms 41, 42 and 43.

Thank you for your understanding.
Mar 21, 09:16 UTC

[WAS][Network] - Backbone maintenance notification

Completed - The maintenance was completed without any issues and had no impact.
Mar 26, 07:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 26/03/2025 06:00 UTC
End time : 26/03/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Mar 11, 20:22 UTC

[GRA1][Network] - vRack maintenance notification

Completed - The scheduled maintenance has been completed.
Mar 26, 02:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

This may temporarily affect Availability.

Start time : 26/03/2025 00:00 UTC
End time : 26/03/2025 03:00 UTC
Service impact : vRack network will be temporarily unavailable for some customers during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Mar 7, 21:53 UTC

[LIL2/LON][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 26, 02:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 25/03/2025 21:00 UTC
End time : 26/03/2025 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.
Mar 18, 22:13 UTC

Mar 25, 2025

[SBG5][Cooling System] - Rack SBG0501A03B

Completed - The scheduled maintenance has been completed.
Mar 25, 13:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 07:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 25/03/2025 07:00 UTC
End time : 25/03/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Mar 17, 21:38 UTC

[PAR3][Infrastructure ] - Electrical background work Racks CCH0101E03A/E04A

Completed - The scheduled maintenance has been completed.
Mar 25, 09:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 07:55 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure on racks CCH0101E03A and CCH0101E04A.

Start time : 25/03/2025 07:55 UTC
End time : 25/03/2025 10:55 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance on racks CCH0101E03A and CCH0101E04A.

Thank you for your understanding.
Mar 10, 21:59 UTC

[GRA][Network] - Network core equipment maintenance notification

Completed - The scheduled maintenance has been completed.
Mar 25, 01:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our Public network infrastructure in GRA.

Start time : 24/03/2025 21:00 UTC
End time : 25/03/2025 07:00 UTC
Service impact : During maintenance, you may experience a Public network service cut of 5 to 10 minutes.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network core equipment.

Thank you for your understanding.
Mar 6, 08:36 UTC

Mar 24, 2025

[WAW1][Infrastructure ] - Electrical background work Rack W01A21

Completed - The scheduled maintenance has been completed.
Mar 24, 10:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure on rack W01A21.

Start time : 24/03/2025 09:00 UTC
End time : 24/03/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance on rack W01A21.

Thank you for your understanding.
Mar 18, 22:43 UTC

[LON1][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Mar 24, 10:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 24/03/2025 09:00 UTC
End time : 24/03/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Mar 10, 21:22 UTC

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

[RBX3][Infrastructure] - Cleaning operation in rooms 41/42/43

Completed - Operations on this maintenance have not gone well, and we will be planning a new date to carry out these works.
Mar 21, 08:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 09:00 UTC

Scheduled - We would like to inform you that maintenance is scheduled on our Infrastructure offer.

Start time : 03/03/2025 09:00 UTC
End time : 04/04/2025 13:00 UTC
Service impact : None
Service improvement : A cleaning operation will be carried out around the servers in rooms 41, 42 and 43.

Thank you for your understanding.
Feb 28, 03:19 UTC

[GRA2][Infrastructure] - Electrical background work Room G220A &B

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 21/03/2025 01:15 UTC.
Mar 21, 01:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 20/03/2025 21:00 UTC
End time : 21/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Jan 29, 13:18 UTC

[LIL2][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 21/03/2025 00:05 UTC.
Mar 21, 00:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

This may temporarily affect availability.

Start time : 20/03/2025 21:30 UTC
End time : 21/03/2025 00:30 UTC
Service impact : You may experience increased latency to communicate with your services behind this device.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Mar 17, 22:02 UTC

Mar 20, 2025

[SBG3][Cooling System] - Rack S333A07

Completed - The scheduled maintenance has been completed.
All the services are now operational.
Mar 20, 17:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 07:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

This may temporarily affect availability.

Start time : 20/03/2025 07:00 UTC
End time : 20/03/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Mar 4, 22:48 UTC

[RBX7][Infrastructure] - Electrical background work - Room 710

Completed - The scheduled maintenance has been completed.
All the services are now operational
Mar 20, 15:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 20/03/2025 08:00 UTC
End time : 21/03/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Mar 14, 21:50 UTC

[GRA1][Cooling System] - Rack G121B05

Completed - The scheduled maintenance has been completed.
Mar 20, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 07:54 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 20/03/2025 07:44 UTC
End time : 20/03/2025 15:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.
Mar 20, 07:54 UTC

[SYD][Network] - Network Core maintenance notification

Completed - The scheduled maintenance has been completed.
Mar 20, 10:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network Core infrastructure.

Start time : 20/03/2025 08:00 UTC
End time : 20/03/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on multiple network equipment.

Thank you for your understanding.
Mar 13, 16:54 UTC

[CHI][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Mar 20, 08:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 20/03/2025 06:00 UTC
End time : 20/03/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Mar 11, 19:50 UTC

[SYD2][Infrastructure ] - Electrical background work Room S2-5X-02

Completed - The maintenance won’t be completed in scheduled time. It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Mar 20, 06:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This may temporarily affect Availability.

Start time : 19/03/2025 20:00 UTC
End time : 20/03/2025 07:00 UTC
Service impact : During the maintenance, Public network will be temporarily unavailable during 10 minutes for the racks specified bellow :
S2-5X-02-05A
S2-5X-02-05B
S2-5X-02-08B
S2-5X-02-09B
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance.

Thank you for your understanding.
Mar 11, 22:23 UTC

[GRA2][Infrastructure] - Electrical background work Room G211B

Completed - The scheduled maintenance has been completed.
All the services are now operational since 20/03/2025 00:00 UTC
Mar 20, 03:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 19/03/2025 21:00 UTC
End time : 20/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Jan 29, 13:16 UTC

[GRA][Backbone] - Upgrade of network infrastrucure

Completed - The scheduled maintenance has been completed.
All the services are now operational since 20/03/2025 01:35 UTC
Mar 20, 02:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 UTC

Scheduled - Start time : 19/03/2025 22:00 UTC
End time : 20/03/2025 05:00 UTC
Service impact : Some network perturbation can be observe during the 3rd step for a duration of 5 to 10 min
Mar 18, 03:10 UTC

In progress - The first step of the maintenance operation is complete.

Next step is on the way according to the plan,update will be be provided at its completion.
Mar 18, 03:02 UTC

Scheduled - As part of the continuous improvement of our services, we have planned an evolution of the network infrastructure on the Gravelines site on March 19, 2025.

Start time : 19/03/2025 22:00 UTC
End time : 20/03/2025 05:00 UTC
Service impact : Some network perturbation can be observe during the 3rd step for a duration of 5 to 10 min
Service improvement : Network scaling capacity

This maintenance will be structured around three phases, described in detail below:

Step 1 : preparation of the maintenance operation (about 2 hours)
Step 2 : implementation of the new infrastructure (about 3 hours)
Step 3 : test and activation of the new infrastructure (about3 hours)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Feb 28, 16:18 UTC

Mar 19, 2025

[SBG3][Cooling System] - Rack S333A07

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 19/03/2025 16:15 UTC.
Mar 19, 16:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 07:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

This may temporarily affect availability.

Start time : 19/03/2025 07:00 UTC
End time : 19/03/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Mar 4, 22:46 UTC

[RBX7][Infrastructure] - Electrical background work - Room R710

Completed - The scheduled maintenance has been completed.
Mar 19, 13:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 08:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 19/03/2025 08:00 UTC
End time : 20/03/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Mar 14, 21:47 UTC

[RBX][Network] - Backbone Maintenance Notification

Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Mar 19, 12:52 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 25/03/2025 21:00 UTC
End time : 26/03/2025 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to replace a network equipment.

Thank you for your understanding.
Mar 11, 17:18 UTC

[BHS][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
All the services are now operational
Mar 19, 11:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 19/03/2025 09:00 UTC
End time : 19/03/2025 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Dec 20, 19:51 UTC

[CHI][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
All the services are operational.
Mar 19, 10:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 19/03/2025 06:00 UTC
End time : 19/03/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Mar 11, 18:21 UTC

[SBG][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
All the services are now operational.
Mar 19, 08:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:01 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 18/03/2025 21:00 UTC
End time : 19/03/2025 05:00 UTC
Service impact : None
Service improvement : As part of our policy of continuous improvement, our teams will be re-locating of several fiber links.

Thank you for your understanding.
Mar 18, 11:00 UTC

[RBX][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 19/03/2025 02:11 UTC.
Mar 19, 02:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 18/03/2025 23:30 UTC
End time : 19/03/2025 02:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on a network equipment..

Thank you for your understanding.
Mar 6, 22:53 UTC

[GRA2][Infrastructure] - Electrical background work Room G211A

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 19/03/2025 01:14 UTC.
Mar 19, 01:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 18/03/2025 21:00 UTC
End time : 19/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Jan 29, 13:14 UTC

[RBX/FRA/GRA/SBG/AMS/PAR][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 19/03/2025 00:13 UTC.
Mar 19, 00:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 18/03/2025 21:00 UTC
End time : 19/03/2025 05:00 UTC
Service impact : No impact is expected during the maintenance.
Service improvement : Due to a civil work, we need to relocate a fiber duct .

Thank you for your understanding.
Mar 18, 13:53 UTC

Mar 18, 2025

[SBG3][Cooling System] - Rack S333A07

Completed - The scheduled maintenance has been completed.
Mar 18, 19:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

This may temporarily affect availability.

Start time : 18/03/2025 07:00 UTC
End time : 18/03/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Mar 4, 22:43 UTC

[RBX7][Infrastructure] - Electrical background work - Room R703

Completed - The scheduled maintenance has been completed.
All the services are now operational.
Mar 18, 13:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:01 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 18/03/2025 08:00 UTC
End time : 19/03/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Mar 14, 21:44 UTC

[WAS][Network] - Network Core maintenance notification

Completed - The scheduled maintenance has been completed.
All the services are now operational.
Mar 18, 12:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network Core infrastructure.

Start time : 18/03/2025 08:00 UTC
End time : 18/03/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on multiple network equipment.

Thank you for your understanding.
Mar 13, 16:51 UTC

[GRA][Backbone] - Upgrade of network infrastrucure

Completed - The scheduled maintenance has been completed.
All services have been operational since 18/03/2025 04:05 UTC.
Mar 18, 04:07 UTC

Update - The first step of the maintenance operation is complete.

Next step is on the way according to the plan,update will be be provided at its completion.
Mar 18, 03:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 UTC

Scheduled - As part of the continuous improvement of our services, we have planned an evolution of the network infrastructure on the Gravelines site on March 17, 2025.

Start time : 17/03/2025 22:00 UTC
End time : 18/03/2025 05:00 UTC
Service impact : Some network perturbation can be observe during the 3rd step for a duration of 5 to 10 min
Service improvement : Network scaling capacity

This maintenance will be structured around three phases, described in detail below:

Step 1 : preparation of the maintenance operation (about 2 hours)
Step 2 : implementation of the new infrastructure (about 3 hours)
Step 3 : test and activation of the new infrastructure (about3 hours)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Feb 28, 16:15 UTC

[GRA2][Infrastructure] - Electrical background work Room G210 B

Completed - The scheduled maintenance has been completed.
Mar 18, 00:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 17/03/2025 21:00 UTC
End time : 18/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Jan 29, 13:12 UTC

Mar 17, 2025

[RBX7][Infrastructure] - Electrical background work - Room R703

Completed - The scheduled maintenance has been completed.
All services are operational since 17/03/2025 13:56 UTC
Mar 17, 15:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 08:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 17/03/2025 08:00 UTC
End time : 18/03/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Mar 13, 14:31 UTC

[YYZ01][Network] - Network incident notification

Resolved - We would like to inform you that we had an incident on our network infrastructure.
This incident has now been resolved.

Here is detail for this incident :
Start time : 17/03/2025 09:19 UTC
End time : 17/03/2025 09:24 UTC
Customers Impact : Slowness was observed for some services located in Toronto.
Root Cause : This incident was caused by a maintenance on our network infrastructure.

We thank you for your understanding and patience throughout this incident.
Mar 17, 09:54 UTC

Mar 16, 2025

No incidents reported.

About This Site

Scheduled Maintenance

[LIM][Infrastructure] - Electrical maintenance notification Mar 31, 2025 08:00-17:00 UTC

[LIL2][Network] - Backbone maintenance notification Mar 31, 2025 20:00 - Apr 1, 2025 00:00 UTC

[ERI/LIM/SBG/GRA/PAR/VIN/BHS/SGP][Backbone] - Network equipment maintenance notification Apr 1, 2025 05:00-09:00 UTC

[LIM1][Infrastructure] - Electrical background work Apr 1, 2025 08:00-09:00 UTC

[AMS][Network] - Backbone maintenance notification Apr 1, 2025 20:00 - Apr 2, 2025 00:00 UTC

[RBX/WAW/TOR/HIL/SYD/MIL/MUM][Backbone] - Network equipment maintenance notification Apr 2, 2025 05:00-15:00 UTC

[GLOBAL][Network] - Load Balancer maintenance notification Apr 2, 2025 10:00 - Apr 7, 2025 10:05 UTC

[AMS][Network] - Backbone maintenance notification Apr 2, 2025 20:00 - Apr 3, 2025 00:00 UTC

[GRA1][Network] - vRack maintenance notification Apr 2, 2025 23:30 - Apr 3, 2025 02:30 UTC

[PAR][Backbone] - Network equipment maintenance notification Apr 3, 2025 00:00-01:30 UTC

[MAR][Backbone] - Network equipment maintenance notification Apr 3, 2025 01:30-02:00 UTC

[WAS][Network] - Backbone maintenance notification Apr 3, 2025 05:00-09:00 UTC

[RBX8][Cooling System] - Rack R820L22 Apr 3, 2025 06:00-18:00 UTC

[LIL2][Network] - Backbone maintenance notification Apr 3, 2025 21:00 - Apr 4, 2025 01:00 UTC

[RBX8][Cooling System] - Rack R820L22 Apr 4, 2025 06:00-18:00 UTC

[SBG5][Cooling System] - Rack SBG0504A06A Apr 5, 2025 04:00-16:00 UTC

[RBX8][Cooling System] - Rack R820L22 Apr 5, 2025 06:00-18:00 UTC

[SBG5][Cooling System] - Rack SBG0504A06A Apr 7, 2025 06:00-18:00 UTC

[YMQ/MUM/WAW][Network] - OVHcloud Connect maintenance notification Apr 7, 2025 19:00-23:00 UTC

[SBG5][Cooling System] - Rack SBG0504A06A Apr 8, 2025 06:00-18:00 UTC

[BHS5][Network] - Network equipement maintenance on multiple racks Apr 8, 2025 07:30-09:30 UTC

[LON][Network] - Backbone maintenance notification Apr 8, 2025 21:00 - Apr 9, 2025 01:00 UTC

[BHS1][Infrastructure] - Electrical background work Apr 9, 2025 11:00-20:00 UTC

[FRA][Network] - OVHcloud Connect maintenance notification Apr 9, 2025 19:00-21:00 UTC

[LON][Network] - Backbone maintenance notification Apr 9, 2025 21:00 - Apr 10, 2025 01:00 UTC

[RBX8][Cooling System] - Rack R807R19 Apr 10, 2025 06:00-18:00 UTC

[BHS1][Infrastructure] - Electrical background work Apr 10, 2025 11:00-20:00 UTC

[LON/MAD][Network] - OVHcloud Connect maintenance notification Apr 10, 2025 19:00-23:00 UTC

[SYD2][Infrastructure ] - Electrical background work Room S2-5X-02 Apr 10, 2025 21:00 - Apr 11, 2025 07:00 UTC

[SBG5][Cooling System] - Rack SBG0504A06C Apr 11, 2025 06:00-18:00 UTC

[RBX8][Cooling System] - Rack R807R19 Apr 11, 2025 06:00-18:00 UTC

[SBG5][Cooling System] - Rack SBG0504A06C Apr 12, 2025 04:00-16:00 UTC

[RBX8][Cooling System] - Rack R807R19 Apr 12, 2025 06:00-18:00 UTC

[SBG5][Cooling System] - Rack SBG0504A06C Apr 14, 2025 06:00-18:00 UTC

[PAR][Network] - OVHcloud Connect maintenance notification Apr 14, 2025 19:00-21:00 UTC

[SBG3][Cooling System] - Rack S333A02 Apr 26, 2025 04:00-18:00 UTC

[SBG3][Cooling System] - Rack S333A02 Apr 27, 2025 04:00-18:00 UTC

[SBG3][Cooling System] - Rack S333A02 Apr 28, 2025 04:00-18:00 UTC

Past Incidents

[LIM][Infrastructure] - Electrical maintenance notification Mar `31`, `2025` `08:00`-`17:00` UTC

[LIL2][Network] - Backbone maintenance notification Mar `31`, `2025` `20:00` - Apr `1`, `2025` `00:00` UTC

[ERI/LIM/SBG/GRA/PAR/VIN/BHS/SGP][Backbone] - Network equipment maintenance notification Apr `1`, `2025` `05:00`-`09:00` UTC

[LIM1][Infrastructure] - Electrical background work Apr `1`, `2025` `08:00`-`09:00` UTC

[AMS][Network] - Backbone maintenance notification Apr `1`, `2025` `20:00` - Apr `2`, `2025` `00:00` UTC

[RBX/WAW/TOR/HIL/SYD/MIL/MUM][Backbone] - Network equipment maintenance notification Apr `2`, `2025` `05:00`-`15:00` UTC

[GLOBAL][Network] - Load Balancer maintenance notification Apr `2`, `2025` `10:00` - Apr `7`, `2025` `10:05` UTC

[AMS][Network] - Backbone maintenance notification Apr `2`, `2025` `20:00` - Apr `3`, `2025` `00:00` UTC

[GRA1][Network] - vRack maintenance notification Apr `2`, `2025` `23:30` - Apr `3`, `2025` `02:30` UTC

[PAR][Backbone] - Network equipment maintenance notification Apr `3`, `2025` `00:00`-`01:30` UTC

[MAR][Backbone] - Network equipment maintenance notification Apr `3`, `2025` `01:30`-`02:00` UTC

[WAS][Network] - Backbone maintenance notification Apr `3`, `2025` `05:00`-`09:00` UTC

[RBX8][Cooling System] - Rack R820L22 Apr `3`, `2025` `06:00`-`18:00` UTC

[LIL2][Network] - Backbone maintenance notification Apr `3`, `2025` `21:00` - Apr `4`, `2025` `01:00` UTC

[RBX8][Cooling System] - Rack R820L22 Apr `4`, `2025` `06:00`-`18:00` UTC

[SBG5][Cooling System] - Rack SBG0504A06A Apr `5`, `2025` `04:00`-`16:00` UTC

[RBX8][Cooling System] - Rack R820L22 Apr `5`, `2025` `06:00`-`18:00` UTC

[SBG5][Cooling System] - Rack SBG0504A06A Apr `7`, `2025` `06:00`-`18:00` UTC

[YMQ/MUM/WAW][Network] - OVHcloud Connect maintenance notification Apr `7`, `2025` `19:00`-`23:00` UTC

[SBG5][Cooling System] - Rack SBG0504A06A Apr `8`, `2025` `06:00`-`18:00` UTC

[BHS5][Network] - Network equipement maintenance on multiple racks Apr `8`, `2025` `07:30`-`09:30` UTC

[LON][Network] - Backbone maintenance notification Apr `8`, `2025` `21:00` - Apr `9`, `2025` `01:00` UTC

[BHS1][Infrastructure] - Electrical background work Apr `9`, `2025` `11:00`-`20:00` UTC

[FRA][Network] - OVHcloud Connect maintenance notification Apr `9`, `2025` `19:00`-`21:00` UTC

[LON][Network] - Backbone maintenance notification Apr `9`, `2025` `21:00` - Apr `10`, `2025` `01:00` UTC

[RBX8][Cooling System] - Rack R807R19 Apr `10`, `2025` `06:00`-`18:00` UTC

[BHS1][Infrastructure] - Electrical background work Apr `10`, `2025` `11:00`-`20:00` UTC

[LON/MAD][Network] - OVHcloud Connect maintenance notification Apr `10`, `2025` `19:00`-`23:00` UTC

[SYD2][Infrastructure ] - Electrical background work Room S2-5X-02 Apr `10`, `2025` `21:00` - Apr `11`, `2025` `07:00` UTC

[SBG5][Cooling System] - Rack SBG0504A06C Apr `11`, `2025` `06:00`-`18:00` UTC

[RBX8][Cooling System] - Rack R807R19 Apr `11`, `2025` `06:00`-`18:00` UTC

[SBG5][Cooling System] - Rack SBG0504A06C Apr `12`, `2025` `04:00`-`16:00` UTC

[RBX8][Cooling System] - Rack R807R19 Apr `12`, `2025` `06:00`-`18:00` UTC

[SBG5][Cooling System] - Rack SBG0504A06C Apr `14`, `2025` `06:00`-`18:00` UTC

[PAR][Network] - OVHcloud Connect maintenance notification Apr `14`, `2025` `19:00`-`21:00` UTC

[SBG3][Cooling System] - Rack S333A02 Apr `26`, `2025` `04:00`-`18:00` UTC

[SBG3][Cooling System] - Rack S333A02 Apr `27`, `2025` `04:00`-`18:00` UTC

[SBG3][Cooling System] - Rack S333A02 Apr `28`, `2025` `04:00`-`18:00` UTC