Network & Infrastructure Status

OVHcloud Network Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[EU][Network] - Backbone Maintenance Notification

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 17, 2025 - 12:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 2025 - 21:00 UTC

Update - Please be advised that operations on this maintenance have been rescheduled to a new calendar.
We will post new schedules as soon as they are ready.
Jan 16, 2025 21:00 - Jan 17, 2025 05:00 UTC

Update - The current maintenance has been re-scheduled.
Below you can find the new schedule of the operation.

Start time : 16/01/2025 21:00 UTC
End time : 17/01/2025 05:00 UTC
Service impact : You may experience latency during maintenance.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.
Jan 16, 2025 21:00 - Jan 17, 2025 05:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

This will cause temporary latency.

Start time : 15/01/2025 21:00 UTC
End time : 16/01/2025 05:00 UTC
Service impact : You may experience latency during maintenance.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.
Jan 16, 2025 21:00 - Jan 17, 2025 05:00 UTC

[BHS8][Infrastructure] - Electrical background work

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 2025 - 12:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 16/01/2025 12:00 UTC
End time : 16/01/2025 21:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Jan 16, 2025 12:00-21:00 UTC

[WAW1][Infrastructure] - Electrical background work - Rack W14A02

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 2025 - 07:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This may temporarily affect Availability.

Start time : 16/01/2025 07:30 UTC
End time : 16/01/2025 08:30 UTC
Service impact : Some servers in the rack W14A02 may be unavailable during maintenance.
Service improvement : Following our continuous improvement policy, we are doing some electrical background work.

Thank you for your understanding.
Jan 16, 2025 07:30-08:30 UTC

[BHS4/BHS5/BHS6/BHS7][Infrastructure] - Electrical background work

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 2025 - 13:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 15, 2025 13:00-17:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 15/01/2025 13:00 UTC
End time : 15/01/2025 17:00 UTC
Service impact : You may experience a downtime of up to 20 minutes for each intervention.
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.
We have carefully planned and scheduled the interventions to minimize any potential impact on your services.

The maintenance schedule is as follows:
BHS4 : Start of intervention at 13:00 UTC

(Rooms at risk : T04A, T04B and T04C )

BHS5 : Start of intervention at 13:45 UTC

(Rooms at risk : T05A, T05B, T05C, T05D, T05E, T05F, T05G and T05H)

BHS6 : Start of intervention at 15:00 UTC

(Rooms at risk : T06B, T06C, T06D, T06E, T06F and T06G)

BHS7(first part) : Start of intervention at 15:45 UTC

(Rooms at risk : B702, B703, B707 and B709)

BHS7(second part) : Start of intervention at 16:30 UTC

(Rooms at risk : B710 and B716)

Thank you for your understanding.
Jan 15, 2025 13:00-17:00 UTC

About This Site

Welcome to the Network and Infrastructure status page for real-time information on system performance and availability.

Infrastructure || Backbone Under Maintenance

Infrastructure || Network Core Operational

Infrastructure || 3AZ Operational

IEB Operational

CCH Operational

MR9 Operational

Infrastructure || BHS Under Maintenance

BHS1 Operational

BHS2 Operational

BHS3 Operational

BHS4 Under Maintenance

BHS5 Under Maintenance

BHS6 Under Maintenance

BHS7 Under Maintenance

BHS8 Operational

Infrastructure || ERI Operational

ERI1 Operational

Infrastructure || GRA Operational

GRA1 Operational

GRA2 Operational

GRA3 Operational

GRA4 Operational

Infrastructure || LIM Operational

LIM1 Operational

LIM2 Operational

LIM3 Operational

Infrastructure || RBX Operational

RBX1 Operational

RBX2 Operational

RBX3 Operational

RBX4 Operational

RBX5 Operational

RBX6 Operational

RBX7 Operational

RBX8 Operational

RBX10 Operational

Infrastructure || SBG Operational

SBG1 Operational

SBG3 Operational

SBG4 Operational

SBG5 Operational

Infrastructure || SGP Operational

SGP1 Operational

SGP2 Operational

Infrastructure || SYD Operational

SYD1 Operational

SYD2 Operational

SYD3 Operational

Infrastructure || WAW Under Maintenance

WAW1 Under Maintenance

Infrastructure || YNM Operational

YNM1 Operational

Infrastructure || YYZ Operational

YYZ01 Operational

Internet Access || ADSL Operational

Internet Access || Delivery Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Network Services || Additional IP Operational

Network Services || DNS Resolver Operational

RBX Operational

ERI Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

SBG Operational

Network Services || OVHcloud Connect Operational

Network Services || OVHcloud Load Balancer Operational

Network Services || vRack Private Network Operational

OverTheBox || OverTheBox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[FRA][Network] - Backbone Maintenance Notification Jan 20, 2025 02:00-05:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 20/01/2025 02:00 UTC
End time : 20/01/2025 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.
Posted on Jan 16, 2025 - 21:06 UTC

[LIM][Infrastructure] - Electrical background work Jan 20, 2025 07:00 - Jan 24, 2025 18:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 20/01/2025 07:00 UTC
End time : 24/01/2025 18:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Nov 26, 2024 - 14:32 UTC

[PAR][Network Services] - OVHcloud Connect maintenance notification Jan 20, 2025 21:00 - Jan 21, 2025 01:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our OVHcloud Connect offer.

This may affect functionality.
Start time : 20/01/2025 21:00 UTC
End time : 21/01/2025 01:00 UTC
Service impact : During scheduled maintenance, dual-attachment customers may experience brief network disruption, while single-attachment customers will have temporary service interruption.
Service improvement : As part of our continuous improvement policy of our OVHcloud Connect offer, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Dec 18, 2024 - 10:36 UTC

[LIM1][Network] - Network equipment maintenance notification Jan 20, 2025 22:00 - Jan 21, 2025 05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 20/01/2025 22:00 UTC
End time : 21/01/2025 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Posted on Jan 10, 2025 - 16:45 UTC

[SBG3][Cooling System] - Rack S333A04 Jan 21, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

This will temporarily affect availability.

Start time : 21/01/2025 07:00 UTC
End time : 21/01/2025 19:00 UTC
Service impact : Some servers in this rack will be unreachable for maximum 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade SBG3/S333A04

The maintenance can be shorter than announced and we will do our best to reduce the outage time.

Thank you for your understanding.
Posted on Dec 27, 2024 - 20:06 UTC

[RBX8][Cooling System] - Rack R831B08 Jan 21, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

This will temporarily affect availability.

Start time : 21/01/2025 07:00 UTC
End time : 21/01/2025 19:00 UTC
Service impact : Some servers in this rack will be unreachable for maximum 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade RBX8/R831B08

The maintenance can be shorter than announced and we will do our best to reduce the outage time.

Thank you for your understanding.
Posted on Dec 27, 2024 - 18:00 UTC

[SBG3][Cooling System] - Rack S333A04 Jan 22, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

This will temporarily affect availability.

Start time : 22/01/2025 07:00 UTC
End time : 22/01/2025 19:00 UTC
Service impact : Some servers in this rack will be unreachable for maximum 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade SBG3/S333A04

The maintenance can be shorter than announced and we will do our best to reduce the outage time.

Thank you for your understanding.
Posted on Dec 27, 2024 - 20:11 UTC

[RBX8][Cooling System] - Rack R831B08 Jan 22, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

This will temporarily affect availability.

Start time : 22/01/2025 07:00 UTC
End time : 22/01/2025 19:00 UTC
Service impact : Some servers in this rack will be unreachable for maximum 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade RBX8/R831B08

The maintenance can be shorter than announced and we will do our best to reduce the outage time.

Thank you for your understanding.
Posted on Dec 27, 2024 - 18:17 UTC

[CA][Network Services] - OVHcloud Connect maintenance notification Jan 22, 2025 21:00 - Jan 23, 2025 01:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our OVHcloud Connect offer.

This may affect functionality.
Start time : 22/01/2025 21:00 UTC
End time : 23/01/2025 01:00 UTC
Service impact : During scheduled maintenance, customers will have temporary service interruption.
Service improvement : As part of our continuous improvement policy of our OVHcloud Connect offer, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Dec 18, 2024 - 14:39 UTC

[SBG3][Cooling System] - Rack S333A04 Jan 23, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

This will temporarily affect availability.

Start time : 23/01/2025 07:00 UTC
End time : 23/01/2025 19:00 UTC
Service impact : Some servers in this rack will be unreachable for maximum 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade SBG3/S333A04

The maintenance can be shorter than announced and we will do our best to reduce the outage time.

Thank you for your understanding.
Posted on Dec 27, 2024 - 20:14 UTC

[RBX8][Cooling System] - Rack R831B08 Jan 23, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

This will temporarily affect availability.

Start time : 23/01/2025 07:00 UTC
End time : 23/01/2025 19:00 UTC
Service impact : Some servers in this rack will be unreachable for maximum 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade RBX8/R831B08

The maintenance can be shorter than announced and we will do our best to reduce the outage time.

Thank you for your understanding.
Posted on Dec 27, 2024 - 18:23 UTC

[SBG3][Cooling System] - Rack S311B01 Jan 28, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 28/01/2025 07:00 UTC
End time : 28/01/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Jan 13, 2025 - 15:05 UTC

[SBG3][Cooling System] - Rack S311B01 Jan 29, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 29/01/2025 07:00 UTC
End time : 29/01/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Jan 13, 2025 - 15:16 UTC

[SBG3][Cooling System] - Rack S311B01 Jan 30, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 30/01/2025 07:00 UTC
End time : 30/01/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Jan 13, 2025 - 15:12 UTC

[LIM][Network] - Network Core maintenance notification Feb 3, 2025 22:00 - Feb 4, 2025 03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network Core infrastructure.

Start time : 03/02/2025 22:00 UTC
End time : 04/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Jan 13, 2025 - 13:33 UTC

[RBX][Network] - Backbone maintenance notification Feb 18, 2025 20:00 - Feb 19, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 18/02/2025 20:00 UTC
End time : 19/02/2025 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Posted on Dec 20, 2024 - 23:41 UTC

[SGP][Network] - Backbone maintenance notification Mar 12, 2025 15:00 - Mar 13, 2025 19:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 12/03/2025 15:00 UTC
End time : 13/03/2025 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Posted on Dec 20, 2024 - 17:44 UTC

[BHS][Network] - Backbone maintenance notification Mar 19, 2025 09:00-12:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 19/03/2025 09:00 UTC
End time : 19/03/2025 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Posted on Dec 20, 2024 - 19:51 UTC

Past Incidents

Jan 17, 2025

[EU][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
The services are now operational.
Jan 17, 12:33 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new informations regarding the operation.

Start time : 16/01/2025 20:00 UTC
End time : 17/01/2025 12:30 UTC
Service impact : We may experience latency during maintenance.
Jan 17, 11:20 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new informations regarding the operation.

Start time : 16/01/2025 20:00 UTC
End time : 17/01/2025 10:30 UTC
Service impact : We may experience latency during maintenance.
Jan 17, 09:21 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new informations regarding the operation.

Start time : 16/01/2025 20:00 UTC
End time : 17/01/2025 09:30 UTC
Service impact : We may experience latency during maintenance.
Jan 17, 08:09 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new informations regarding the operation.

Start time : 16/01/2025 20:00 UTC
End time : 17/01/2025 08:00 UTC
Service impact : We may experience latency during maintenance.
Jan 17, 07:23 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new informations regarding the operation.

Start time : 16/01/2025 20:00 UTC
End time : 17/01/2025 07:00 UTC
Service impact : We may experience latency during maintenance.

Thank you for your understanding.
Jan 17, 06:08 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new informations regarding the operation.

Start time : 16/01/2025 20:00 UTC
End time : 17/01/2025 06:00 UTC
Service impact : We may experience latency during maintenance.

Thank you for your understanding.
Jan 17, 05:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:00 UTC

Scheduled - Please be advised that operations on this maintenance have been rescheduled to a new calendar.

The new planning schedule is as follows:
Start time : 16/01/2025 20:00 UTC
End time : 17/01/2025 05:00 UTC
Service impact : We may experience latency during maintenance.

Thank you for your understanding.
Jan 16, 17:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 15/01/2025 20:00 UTC
End time : 16/01/2025 05:00 UTC
Service impact : We may experience latency during maintenance.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.
Jan 3, 15:18 UTC

Jan 16, 2025

[MRS/SGP][Network] - Backbone incident notification

Resolved - We would like to inform you that the incident on our Backbone infrastructure has now been resolved.

Here is detail for this incident :
Start time : 15/01/2025 21:42 UTC
End time : 16/01/2025 00:12 UTC
Root Cause : This incident was caused by a maintenance on our operator's side.

We thank you for your understanding and patience throughout this incident
Jan 16, 01:44 UTC

Monitoring - No more latency observed on our backbone between Marseille and Singapore.
Our teams are currently monitoring the situation
Jan 16, 00:24 UTC

Identified - We have determined the origin of the incident affecting our Backbone infrastructure.

Here are some supplementary details :
Start time : 15/01/2025 21:42 UTC
Customers Impact : Latency is being observed on our backbone between Marseille and Singapore.
Root Cause : This incident is caused by a maintenance on our operator's side.
Ongoing Actions : Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 23:40 UTC

Jan 15, 2025

[PAR/FRA][Network Services] - OVHcloud Connect maintenance notification

Completed - The scheduled maintenance has been completed.
Jan 15, 23:51 UTC

Update - The current maintenance will take more time than expected.
Below you can find new information regarding the operation.

Start time : 15/01/2025 21:00 UTC
End time : 16/01/2025 03:00 UTC
Service impact : During scheduled maintenance, dual-attachment customers may experience brief network disruption, while single-attachment customers will have temporary service interruption.
Service improvement : As part of our continuous improvement policy of our OVHcloud Connect offer, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jan 15, 23:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our OVHcloud Connect offer.

This may affect functionality.
Start time : 15/01/2025 21:00 UTC
End time : 16/01/2025 01:00 UTC
Service impact : During scheduled maintenance, dual-attachment customers may experience brief network disruption, while single-attachment customers will have temporary service interruption.
Service improvement : As part of our continuous improvement policy of our OVHcloud Connect offer, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Dec 18, 10:50 UTC

[Global][Network] - Modem : ACS Incident notification

Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Here is detail for the incident :
Start time : 14/01/2025 23:00 UTC
End time : 15/01/2025 15:41 UTC
Root Cause : This incident was caused by a software issue.

Customers affected by this incident will be connected automatically, otherwise, a reboot will be necessary.
We thank you for your understanding and patience throughout this incident.
Jan 15, 16:47 UTC

Identified - An incident is in progress on our Network in Global, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 14/01/2025 23:00 UTC
Service impact : customers may experience problems connecting to the autoconfiguration servers (ACS) xDSL / FTTH modem
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 15, 10:22 UTC

Jan 14, 2025

[RBX3][Infrastructure] - Room 41

Resolved - Start Time : 14/01/2025 09:23 UTC
End Time : 14/01/2025 09:45 UTC
Service impact : Some servers in room 41 were no longer responding.
Root cause : Incident due to a network issue.

We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Jan 14, 11:09 UTC

Monitoring - A fix has been implemented, and all services in Room 41 are now fully operational.
We are continuing to monitor the situation to ensure everything remains stable.
Jan 14, 09:59 UTC

Update - An incident is in progress on our network infrastructure.
Please be aware that this is currently affecting the availability of some services.

Here is detail for this incident :
Start time : 14/01/2025 09:23 UTC
Service impact : Some servers in room 41 are no longer responding.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 14, 09:52 UTC

Investigating - We have detected an issue on our infrastucture. We will update informations when we will have more details.
Jan 14, 09:47 UTC

[US][Backbone] Network Incident Notification

Resolved - Start Time : 14/01/2025 09:00 UTC
End Time : 14/01/2025 09:30 UTC
Service impact : You may have experienced network latency between the Miami and Washington POPs.
Root cause : Incident was due to a fiber cut between Miami and Washington.

We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident.
Jan 14, 10:49 UTC

Update - An incident is in progress on our backbone infrastructure. Please be aware that this is currently affecting the latency.

Here is detail for this incident :
Start time : 14/01/2025 09:00 UTC
Service impact : We're experiencing network latency due to an issue with the Miami POP, which is temporarily unavailable.
Ongoing actions : Investigating
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Jan 14, 09:34 UTC

Investigating - We have detected an issue on our infrastucture. We will update informations when we will have more details.
Jan 14, 09:14 UTC

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

[GRA3][Cooling System] - Cooling system background work - rooms DCIB 23/24

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 10/01/2025 13:54 UTC.
Jan 10, 18:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 09:12 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 08/01/2025 07:00 UTC
End time : 14/01/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in GRA

Thank you for your understanding.
Jan 8, 09:12 UTC

[GRA4][Cooling System] - Cooling system background work - rooms DCIB 1A/1B/1C 25/26

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 10/01/2025 13:57 UTC.
Jan 10, 18:45 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 8, 08:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:52 UTC

Jan 9, 2025

[ERI1][Cooling System] - Racks E105C04 - E105C06 - E105C08

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 09/01/2025 12:29 UTC.
Jan 9, 12:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 06:30 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 09/01/2025 06:30 UTC
End time : 09/01/2025 15:00 UTC
Service impact : Servers in racks E105C04, E105C06 and E105C08 will be temporarily unavailable during the operation for 1 hour and 30 minutes each rack.
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work in racks E105C04, E105C06 and E105C08.

Below is the schedule for the maintenance of the racks.
09/01/2025 07:30 UTC to 09/01/2025 09:00 UTC for the rack E105C04
09/01/2025 09:00 UTC to 09/01/2025 10:30 UTC for the rack E105C06
09/01/2025 10:30 UTC to 09/01/2025 12:00 UTC for the rack E105C08

Thank you for your understanding.
Dec 11, 10:17 UTC

[WAW1][Cooling System] - Rack W15B12

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 09/01/2025 12:25 UTC.
Jan 9, 12:26 UTC

Update - Operations on this maintenance will take longer than expected.
Update will be posted when operations are done
Jan 9, 10:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 07:32 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 09/01/2025 07:32 UTC
End time : 09/01/2025 09:32 UTC
Service impact : The rack will be powered off for 2 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Jan 2, 18:57 UTC

Jan 8, 2025

[WAW1][Cooling System] - Rack W16B17

Completed - The scheduled maintenance has been completed.
Jan 8, 10:42 UTC

Update - Please note the new end time for this maintenance :
End time : 08/01/2025 10:15 UTC
Jan 8, 10:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 07:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 08/01/2025 07:30 UTC
End time : 08/01/2025 09:30 UTC
Service impact : The rack will be powered off for 2 hours.
Service improvement : Water manifold replacement

Thank you for your understanding.
Jan 2, 18:55 UTC

Jan 7, 2025

[GRA4][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 07/01/2025 13:54 UTC.
Jan 7, 13:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 05:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 06/01/2025 05:00 UTC
End time : 07/01/2025 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Dec 31, 10:43 UTC

Jan 6, 2025

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.