Network & Infrastructure Status

OVHcloud Network Status

Current status

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Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[BRU][Network] - Backbone maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 2025 - 19:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 12/08/2025 19:00 UTC
End time : 13/08/2025 04:00 UTC
Service impact : Customers may face some latency.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on the network equipment.

Thank you for your understanding.
Jul 15, 2025 19:00 - Jul 16, 2025 04:00 UTC

About This Site

Welcome to the Network and Infrastructure status page for real-time information on system performance and availability.

Infrastructure || Backbone Under Maintenance

Infrastructure || Network Core Operational

Infrastructure || 3AZ Operational

IEB Operational

CCH Operational

MR9 Operational

Infrastructure || BHS Operational

BHS1 Operational

BHS2 Operational

BHS3 Operational

BHS4 Operational

BHS5 Operational

BHS6 Operational

BHS7 Operational

BHS8 Operational

Infrastructure || ERI Operational

ERI1 Operational

Infrastructure || GRA Operational

GRA1 Operational

GRA2 Operational

GRA3 Operational

GRA4 Operational

Infrastructure || LIM Operational

LIM1 Operational

LIM2 Operational

LIM3 Operational

Infrastructure || RBX Operational

RBX1 Operational

RBX2 Operational

RBX3 Operational

RBX4 Operational

RBX5 Operational

RBX6 Operational

RBX7 Operational

RBX8 Operational

RBX10 Operational

Infrastructure || SBG Operational

SBG1 Operational

SBG3 Operational

SBG4 Operational

SBG5 Operational

Infrastructure || SGP Operational

SGP1 Operational

SGP2 Operational

Infrastructure || SYD Operational

SYD1 Operational

SYD2 Operational

SYD3 Operational

Infrastructure || WAW Operational

WAW1 Operational

Infrastructure || YNM Operational

YNM1 Operational

Infrastructure || YYZ Operational

YYZ01 Operational

Network Services || Additional IP Operational

Network Services || BYOIP delivery Operational

Network Services || DNS Resolver Operational

RBX Operational

ERI Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

SBG Operational

Network Services || OVHcloud Connect Operational

Network Services || OVHcloud Load Balancer Operational

Network Services || RTvRack Operational

Network Services || vRack Private Network Operational

Network Services || vRack Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[RBX8][Cooling System] - Rack R808R19 Jul `28`, `2025` `04:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/07/2025 04:00 UTC
End time : 28/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 03, 2025 - 15:28 UTC

[LIM3][Cooling System] - Rack LIM0306B03B Jul `28`, `2025` `05:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/07/2025 05:00 UTC
End time : 28/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 07, 2025 - 12:38 UTC

[LIM3][Cooling System] - Rack LIM0306B04B Jul `28`, `2025` `05:00`-`15:00` UTC

[SBG5][Cooling System] - Rack SBG0501A03C Jul `28`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/07/2025 06:00 UTC
End time : 28/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 02, 2025 - 14:40 UTC

[WAW1][Cooling System] - Rack WAW0118B06C Jul `28`, `2025` `06:00`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/07/2025 06:00 UTC
End time : 28/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 01, 2025 - 14:53 UTC

[GRA3][Cooling System] - Rack GRA0322A02A Jul `28`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/07/2025 06:30 UTC
End time : 28/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jun 25, 2025 - 20:54 UTC

[CA][Network] - Backbone Maintenance Notification Jul `28`, `2025` `08:00`-`09:30` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 28/07/2025 08:00 UTC
End time : 28/07/2025 09:30 UTC
Service impact : During the maintenance, there may be some configuration delays within the One Network scope for approximately 20 minutes. However, there will be no impact on network traffic.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on a network equipment to improve general performance.

Thank you for your understanding.
Posted on Jul 23, 2025 - 20:13 UTC

[BHS8][Cooling System] - Rack BHS0815A04C Jul `28`, `2025` `11:00`-`19:30` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/07/2025 11:00 UTC
End time : 28/07/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 09, 2025 - 17:44 UTC

[GRA2][Network] - Network equipment maintenance notification Jul `29`, `2025` `00:00`-`03:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Public Network service.

Start time : 29/07/2025 00:00 UTC
End time : 29/07/2025 03:00 UTC
Service impact : Flap and packet loss could happen for up to 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Public Network service .

Thank you for your understanding.
Posted on Jul 16, 2025 - 22:06 UTC

[RBX8][Cooling System] - Rack R808R21 Jul `29`, `2025` `04:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 29/07/2025 04:00 UTC
End time : 29/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 03, 2025 - 15:31 UTC

[LIM3][Cooling System] - Rack LIM0303B06C Jul `29`, `2025` `05:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 29/07/2025 05:00 UTC
End time : 29/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jun 26, 2025 - 21:49 UTC

[LIM3][Cooling System] - Rack LIM0305A04A Jul `29`, `2025` `05:00`-`15:00` UTC

[WAW1][Cooling System] - Rack WAW0118B06A Jul `29`, `2025` `06:00`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 29/07/2025 06:00 UTC
End time : 29/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 01, 2025 - 15:01 UTC

[SBG5][Cooling System] - Rack SBG0501A02A Jul `29`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 29/07/2025 06:00 UTC
End time : 29/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 02, 2025 - 14:34 UTC

[GRA3][Cooling System] - Rack GRA0322A02B Jul `29`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 29/07/2025 06:30 UTC
End time : 29/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 07, 2025 - 15:27 UTC

[BHS8][Cooling System] - Rack BHS0816A04B Jul `29`, `2025` `11:00`-`19:33` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 29/07/2025 11:00 UTC
End time : 29/07/2025 19:33 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 09, 2025 - 17:54 UTC

[BHS1][Infrastructure] - Rack T02B24 maintenance notification Jul `30`, `2025` `02:00`-`03:30` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

This may temporarily affect availability.

Start time : 30/07/2025 02:00 UTC
End time : 30/07/2025 03:30 UTC
Service impact : Servers in rack T02B24 will be temporarily unavailable during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance on rack T02B24.

Thank you for your understanding.
Posted on Jul 15, 2025 - 20:06 UTC

[LIM3][Cooling System] - Rack LIM0304B05A Jul `30`, `2025` `05:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/07/2025 05:00 UTC
End time : 30/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 07, 2025 - 13:30 UTC

[LIM3][Cooling System] - Rack LIM0304B01B Jul `30`, `2025` `05:00`-`15:00` UTC

[SBG5][Cooling System] - Rack SBG0504B03C Jul `30`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/07/2025 06:00 UTC
End time : 30/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 02, 2025 - 14:45 UTC

[WAW1][Cooling System] - Rack WAW0118B02A Jul `30`, `2025` `06:00`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/07/2025 06:00 UTC
End time : 30/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 01, 2025 - 14:50 UTC

[SBG5][Cooling System] - Rack SBG0502A02A Jul `30`, `2025` `06:00`-`15:00` UTC

[GRA3][Cooling System] - Rack GRA0322A03A Jul `30`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/07/2025 06:30 UTC
End time : 30/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 07, 2025 - 13:25 UTC

[DFW][Network] - Backbone Maintenance Notification Jul `30`, `2025` `08:00`-`10:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect availability.
Start time: 30/07/2025 08:00 UTC
End time: 30/07/2025 10:00 UTC
Service impact: 2 hours of downtime for the customers using the DFW Local Zone.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on Backbone offer.

Thank you for your understanding.
Posted on Jul 07, 2025 - 20:18 UTC

[BHS8][Cooling System] - Rack BHS0815B02C Jul `30`, `2025` `11:00`-`19:30` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/07/2025 11:00 UTC
End time : 30/07/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 09, 2025 - 18:51 UTC

[LIM3][Cooling System] - Rack LIM0304A01C Jul `31`, `2025` `05:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 31/07/2025 05:00 UTC
End time : 31/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jun 26, 2025 - 21:57 UTC

[LIM3][Cooling System] - Rack LIM0305A06A Jul `31`, `2025` `05:00`-`15:00` UTC

[WAW1][Cooling System] - Rack W04B07 Jul `31`, `2025` `06:00`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 31/07/2025 06:00 UTC
End time : 31/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 01, 2025 - 14:58 UTC

[SBG5][Cooling System] - Rack SBG0502A02B Jul `31`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 31/07/2025 06:00 UTC
End time : 31/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 02, 2025 - 14:36 UTC

[SBG5][Cooling System] - Rack SBG0504B05A Jul `31`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 31/07/2025 06:00 UTC
End time : 31/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 02, 2025 - 14:39 UTC

[GRA3][Cooling System] - Rack GRA0322A03B Jul `31`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 31/07/2025 06:30 UTC
End time : 31/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 16, 2025 - 13:52 UTC

[BHS8][Cooling System] - Rack BHS0816A05B Jul `31`, `2025` `11:00`-`19:30` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 31/07/2025 11:00 UTC
End time : 31/07/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 09, 2025 - 19:25 UTC

[RBX8][Infrastructure] - Rack R804R19 / R804R20 / R804R21 Aug `1`, `2025` `08:00`-`10:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 01/08/2025 08:00 UTC
End time : 01/08/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jul 18, 2025 - 00:01 UTC

[LIM3][Cooling System] - Rack LIM0304B05B Aug `4`, `2025` `05:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/08/2025 05:00 UTC
End time : 04/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 04, 2025 - 20:06 UTC

[LIM3][Cooling System] - Rack LIM0306B01A Aug `4`, `2025` `05:00`-`15:00` UTC

[ERI1][Cooling System] - Rack ERI0112A02A Aug `4`, `2025` `06:00`-`13:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/08/2025 06:00 UTC
End time : 04/08/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 08, 2025 - 14:18 UTC

[ERI1][Cooling System] - Rack ERI0112A01A Aug `4`, `2025` `06:00`-`13:00` UTC

[SBG3][Cooling System] - Rack S312A06 Aug `4`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/08/2025 06:00 UTC
End time : 04/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 16, 2025 - 14:09 UTC

[SBG3][Cooling System] - Rack S346A04 Aug `4`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/08/2025 06:00 UTC
End time : 04/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 16, 2025 - 14:02 UTC

[GRA3][Cooling System] - Rack GRA0322A03C Aug `4`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/08/2025 06:30 UTC
End time : 04/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 10, 2025 - 07:35 UTC

[BHS8][Cooling System] - Rack BHS0817A03B Aug `4`, `2025` `11:00`-`19:30` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/08/2025 11:00 UTC
End time : 04/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 16, 2025 - 14:51 UTC

[RBX6][Network] - Rooms 46G / 46H vRack Private Network Aug `4`, `2025` `23:59` - Aug `5`, `2025` `04:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our vRack Private Network in the rooms 46G and 46H.

This may temporarily affect availability.

Start time : 04/08/2025 23:59 UTC
End time : 05/08/2025 04:00 UTC
Service impact : vRack network will be temporarily unavailable.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vRack Private Network.

Thank you for your understanding.
Posted on Jul 22, 2025 - 15:12 UTC

[LIM3][Cooling System] - Rack LIM0304B06A Aug `5`, `2025` `05:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 05/08/2025 05:00 UTC
End time : 05/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 04, 2025 - 20:14 UTC

[LIM3][Cooling System] - Rack LIM0306A05B Aug `5`, `2025` `05:00`-`15:00` UTC

[SBG3][Cooling System] - Rack S313B03 Aug `5`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 05/08/2025 06:00 UTC
End time : 05/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 16, 2025 - 14:54 UTC

[SBG3][Cooling System] - Rack S346A02 Aug `5`, `2025` `06:00`-`15:00` UTC

[GRA3][Cooling System] - Rack GRA0322A04B Aug `5`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 05/08/2025 06:30 UTC
End time : 05/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 17, 2025 - 23:15 UTC

[ERI1][Cooling System] - Rack ERI0112A01C Aug `5`, `2025` `06:30`-`11:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 05/08/2025 06:30 UTC
End time : 05/08/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 08, 2025 - 14:55 UTC

[BHS8][Cooling System] - Rack BHS0817A03C Aug `5`, `2025` `11:00`-`19:30` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 05/08/2025 11:00 UTC
End time : 05/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 16, 2025 - 15:33 UTC

[GRA2][Network] - Room G210 vRack Private Network Aug `6`, `2025` `00:00`-`03:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our vRack Private Network in the room G210.

This may temporarily affect availability.

Start time : 06/08/2025 00:00 UTC
End time : 06/08/2025 03:00 UTC
Service impact : vRack network will be temporarily unavailable.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vRack Private Network.

Thank you for your understanding.
Posted on Jul 22, 2025 - 15:22 UTC

Past Incidents

Jul 26, 2025

No incidents reported today.

Jul 25, 2025

[SBG5][Cooling System] - Rack SBG0506A06C

Completed - All services are operational.
Jul 25, 17:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 11:50 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 24/07/2025 11:50 UTC
End time : 25/07/2025 14:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 11:45 UTC

[RBX8][Infrastructure] - Rack R806L22

Completed - The maintenance is completed, all services are operational.
Jul 25, 11:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 08:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 25/07/2025 08:00 UTC
End time : 25/07/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 18, 00:07 UTC

[RBX8][Infrastructure] - Rack R806R14 / R806R15 / R806R16

Completed - The maintenance is completed, all services are operational.
Jul 25, 11:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 25/07/2025 06:00 UTC
End time : 25/07/2025 08:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 18, 00:33 UTC

Jul 24, 2025

[TH2/PA3][Ovhcloud Connect] - Partner Maintenance Operation

Completed - The scheduled maintenance has been completed.
Jul 24, 23:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our Ovhcloud Connect infrastructure.

Start time : 24/07/2025 20:00 UTC
End time : 24/07/2025 23:00 UTC
Service impact : At one time during our partner's maintenance, the OVHcloud Connect services at TH2 and PA3 will be interrupted for 3 minutes.
Service improvement : A partner need to do some background work on some of its infrastructure's related to Telehouse OVH and EQUINIX PA3 OVH.

Thank you for your understanding.
Jul 3, 21:06 UTC

[BHS8][Cooling System] - Rack BHS0815A04A

Completed - The scheduled maintenance has been completed.
Jul 24, 20:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 24/07/2025 11:00 UTC
End time : 24/07/2025 19:29 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 9, 16:50 UTC

[RBX8][Network] - vRack Network incident notification

Resolved - We are pleased to inform you that the incident affecting our vRack Network offer on rack RBX0840E03B in RBX8 has been resolved.

Start time : 24/07/2025 11:39 UTC
End time : 24/07/2025 17:19 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 24, 17:48 UTC

Identified - We are currently experiencing an incident affecting our vRack Private Network offer on rack RBX0840E03B in RBX8.

Here are some supplementary details :
Start time : 24/07/2025 11:39 UTC
Impacted Service(s) : vRack private network on the servers in the specified rack is unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers through vRack private network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our technical teams are working to restore the service.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 24, 13:22 UTC

Investigating - We are currently experiencing an incident affecting our vRack Network offer on rack RBX0840E03B in RBX8
Start time : 24/07/2025 11:39 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 24, 12:56 UTC

[LIM3][Cooling System] - Rack LIM0306A06A

Completed - All services are operational. There has been no impact since 24/07/2025 13:29 UTC.
Jul 24, 13:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 05:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 24/07/2025 05:00 UTC
End time : 24/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 30, 09:24 UTC

[SBG5][Cooling System] - Rack SBG0504A06C

Completed - The maintenance is completed, all services are operational.
Jul 24, 12:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 06:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 24/07/2025 06:00 UTC
End time : 24/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 23, 15:18 UTC

[CCH01][Infrastructure] - Room CCH0101

Completed - The maintenance is completed, all services are operational.
Jul 24, 11:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 22/07/2025 08:00 UTC
End time : 29/07/2025 08:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 21, 10:43 UTC

[SBG5][Cooling System] - Rack SBG0501A06C

Completed - The maintenance is completed, all services are operational.
Jul 24, 11:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 06:00 UTC

[WAW1][Cooling System] - Rack WAW0118B03A

Completed - The maintenance is completed, all services are operational.
Jul 24, 11:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 06:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 24/07/2025 06:00 UTC
End time : 24/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 1, 14:56 UTC

[RBX8][Infrastructure] - Rack R806L26 / R806L27 / R806R13

Completed - The maintenance is completed, all services are operational.
Jul 24, 09:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 08:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 24/07/2025 08:00 UTC
End time : 24/07/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 18, 00:24 UTC

[RBX8][Infrastructure] - Rack R806L23 / R806L24 / R806L25

Completed - The maintenance is completed, all services are operational.
Jul 24, 07:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 24/07/2025 06:00 UTC
End time : 24/07/2025 08:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 18, 00:18 UTC

[LIM][Network] - Backbone maintenance notification

Completed - Operations on this maintenance have not gone well, and we will be planning a new date to carry out these works.
Jul 24, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 23/07/2025 21:00 UTC
End time : 24/07/2025 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jul 18, 22:40 UTC

[LIM][Backbone] - Backbone incident notification

Resolved - We had an incident on our backbone infrastructure which has now been resolved.

Here are some supplementary details :

Start time : 24/07/2025 02:14 UTC
End time : 24/07/2025 02:19 UTC
Impacted Service(s) : Public traffic on the One network was temporarily unavailable in the LIM region.
Customers Impact : The network transit through LIM was temporarily unavailable.
Root Cause : This incident was caused by : https://network.status-ovhcloud.com/incidents/f18wc41wh8sm

We apologize for any inconvenience caused and appreciate your understanding.
Jul 24, 02:59 UTC

[GRA1][Network] - Room G125 maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 24, 02:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 23:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Public Network service.

This may temporarily affect availability.

Start time : 23/07/2025 23:30 UTC
End time : 24/07/2025 01:30 UTC
Service impact : Public network will be temporarily unavailable for some servers in room G125.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Public Network service .

Thank you for your understanding.
Jul 9, 00:43 UTC

Jul 23, 2025

[BHS8][Cooling System] - Rack BHS0815A03A

Completed - The scheduled maintenance has been completed.
Jul 23, 19:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 23/07/2025 11:00 UTC
End time : 23/07/2025 19:25 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 9, 16:36 UTC

[LIM3][Cooling System] - Rack LIM0306A05C

Completed - This maintenance is postponed and will be re-scheduled.
Jul 23, 15:28 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 14/08/2025 05:00 UTC
End time : 14/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 23, 14:50 UTC

[GRA3][Cooling System] - Rack GRA0321B06A

Completed - The scheduled maintenance has been completed.
Jul 23, 15:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 23/07/2025 06:30 UTC
End time : 23/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 25, 20:56 UTC

[SBG5][Cooling System] - Rack SBG0504A04A

Completed - The scheduled maintenance has been completed.
Jul 23, 15:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 23/07/2025 06:00 UTC
End time : 23/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 23, 15:20 UTC

[ERI1][Cooling System] - Rack ERI0112E05B

Completed - The scheduled maintenance has been completed.
Jul 23, 14:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 23/07/2025 07:00 UTC
End time : 23/07/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 22, 16:51 UTC

[SBG5][Cooling System] - Rack SBG0501A05A

Completed - The scheduled maintenance has been completed.
Jul 23, 14:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:00 UTC

[SBG3][Cooling System] - Rack S350A03

Completed - The scheduled maintenance has been completed.
Jul 23, 12:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:13 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 23/07/2025 07:45 UTC
End time : 23/07/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.
Jul 23, 08:12 UTC

[WAW1][Cooling System] - Rack WAW0118B02C

Completed - The scheduled maintenance has been completed.
Jul 23, 12:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 23/07/2025 06:00 UTC
End time : 23/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 30, 17:58 UTC

[RBX8][Infrastructure] - Rack R806L20 / R806L21 / R806L22

Completed - The scheduled maintenance has been completed.
Jul 23, 11:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 23/07/2025 08:00 UTC
End time : 23/07/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 18, 00:16 UTC

[SBG3][Cooling System] - Rack S350A02

Completed - All services are operational.
Jul 23, 11:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:01 UTC

[LIM3][Cooling System] - Rack LIM0304A03C

Completed - The scheduled maintenance has been completed.
Jul 23, 09:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 23/07/2025 05:00 UTC
End time : 23/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 30, 09:14 UTC

[RBX8][Infrastructure] - Rack R806L17 / R806L18 / R806L19

Completed - All services are operational.
Jul 23, 07:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 23/07/2025 06:00 UTC
End time : 23/07/2025 08:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 18, 00:12 UTC

[GRA][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 23, 03:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 22/07/2025 20:00 UTC
End time : 23/07/2025 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jul 18, 22:43 UTC

Jul 22, 2025

[BHS8][Cooling System] - Rack BHS0814B02C

Completed - The scheduled maintenance has been completed.
Jul 22, 19:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 22/07/2025 11:00 UTC
End time : 22/07/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 9, 15:18 UTC

[SBG5][Cooling System] - Rack SBG0501A05B

Completed - The scheduled maintenance has been completed.
Jul 22, 14:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 22/07/2025 06:00 UTC
End time : 22/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 16, 22:11 UTC

[RBX8][Cooling System] - Rack R802R18

Completed - The scheduled maintenance has been completed.
Jul 22, 14:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 04:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 22/07/2025 04:00 UTC
End time : 22/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 3, 15:26 UTC

[GRA3][Cooling System] - Rack GRA0320B07A

Completed - The scheduled maintenance has been completed.
Jul 22, 13:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 22/07/2025 06:30 UTC
End time : 22/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 25, 21:02 UTC

[LIM3][Cooling System] - Rack LIM0306B06B

Completed - The scheduled maintenance has been completed.
Jul 22, 13:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 22/07/2025 05:00 UTC
End time : 22/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 30, 12:38 UTC

[WAW1][Cooling System] - Rack WAW0106A05C

Completed - The scheduled maintenance has been completed.
Jul 22, 13:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 22/07/2025 06:00 UTC
End time : 22/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 30, 17:56 UTC

[SBG5][Cooling System] - Rack SBG0504A04B

Completed - The scheduled maintenance has been completed.
Jul 22, 12:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:01 UTC

[WAW1][Infrastructure] - Electrical background work Rack W11B09

Completed - The scheduled maintenance has been completed.
Jul 22, 11:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:30 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 22/07/2025 08:30 UTC
End time : 22/07/2025 10:00 UTC
Service impact : Servers will be unreachable during the maintenance.
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Jul 8, 21:53 UTC

[ERI1][Cooling System] - Rack ERI0111C03A

Completed - The scheduled maintenance has been completed.
Jul 22, 11:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:38 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 22/07/2025 07:30 UTC
End time : 22/07/2025 12:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 22, 07:37 UTC

[LIM3][Cooling System] - Rack LIM0305B03C

Completed - All services are operational. There has been no impact since 22/07/2025 09:37 UTC
Jul 22, 11:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:01 UTC

[ATL][Backbone] - localzone issue notification

Resolved - We would like to inform you that the incident on our Backbone infrastructure has now been resolved.

Here is detail for this incident :
Start time : 21/07/2025 02:27 UTC
End time : 21/07/2025 12:00 UTC
Root Cause : This incident was caused by a network issue on our provider's side.

We thank you for your understanding and patience throughout this incident.
Jul 22, 08:47 UTC

Identified - We have determined the origin of the incident affecting our Backbone infrastructure in the specific region.

Here are some supplementary details :
Start time : 21/07/2025 02:27 UTC
Impacted Service(s) : Our localzone in Atlanta is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their services located in Atlanta Localzone.
Root Cause : This incident is caused by a network issue from our provider's side.
Ongoing Actions : The incident has been identified and our teams are working with our provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 21, 04:08 UTC

Jul 21, 2025

[BHS8][Cooling System] - Rack BHS0817A01A

Completed - The scheduled maintenance has been completed.
Jul 21, 19:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 21/07/2025 11:00 UTC
End time : 21/07/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 9, 15:04 UTC

[SBG5][Cooling System] - Rack SBG0501A05C

Completed - The scheduled maintenance has been completed.
Jul 21, 15:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 21/07/2025 06:00 UTC
End time : 21/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 10, 07:25 UTC

[GRA1][Cooling System] - Rack G108A09

Completed - The scheduled maintenance has been completed.
Jul 21, 15:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:50 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 21/07/2025 06:40 UTC
End time : 21/07/2025 14:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 21, 06:46 UTC

[SBG5][Cooling System] - Rack SBG0504A04C

Completed - The scheduled maintenance has been completed.
Jul 21, 14:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:00 UTC

[LIM3][Cooling System] - Rack LIM0305A06C

Completed - The scheduled maintenance has been completed.
Jul 21, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 05:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 21/07/2025 05:00 UTC
End time : 21/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 30, 09:21 UTC

[RBX8][Cooling System] - Rack R802R19

Completed - The scheduled maintenance has been completed.
Jul 21, 13:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 04:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 21/07/2025 04:00 UTC
End time : 21/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 3, 15:24 UTC

[YNM1][Cooling System] - Rack YNM0102H02B

Completed - The scheduled maintenance has been completed.
Jul 21, 12:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 04:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 21/07/2025 04:30 UTC
End time : 21/07/2025 12:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 7, 12:31 UTC

[WAW1][Cooling System] - Rack WAW0106B02C

Completed - The scheduled maintenance has been completed.
Jul 21, 11:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 21/07/2025 06:00 UTC
End time : 21/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 30, 17:55 UTC

[LIM3][Cooling System] - Rack LIM0305A05B

Completed - The scheduled maintenance has been completed.
Jul 21, 09:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 05:00 UTC

[SGP2][Infrastructure] - Electrical maintenance notification

Completed - This maintenance has been postponed and will be re-scheduled.
Jul 21, 07:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 21/07/2025 07:30 UTC
End time : 21/07/2025 11:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in SGP2.

Thank you for your understanding.
Jul 15, 20:10 UTC

[GRA3][Cooling System] - Rack GRA0320B04A

Completed - The current maintenance has been postponed and will be re-scheduled.
Jul 21, 07:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 21/07/2025 06:30 UTC
End time : 21/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 25, 21:00 UTC

Jul 20, 2025

No incidents reported.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

[RBX/LIM/GRA][Network] - DNS resolver

Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 17/07/2025 14:03 UTC
End time : 17/07/2025 15:27 UTC
Root Cause : This incident was caused by a network issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 18, 07:53 UTC

Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The DNS Resolver is now operational again, we are now monitoring the incident.
Jul 17, 15:27 UTC

Identified - We are currently investigating an incident affecting our DNS resolution service, which is causing temporary issue in the RBX/GRA/LIM regions.

Here are some supplementary details :

Start time : 17/07/2025 14:03 UTC
Impacted Service(s) : Error on DNS Resolver on .com domains
Customers Impact : Customers may experience DNS resolution errors for .com domains.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Jul 17, 14:18 UTC

Jul 17, 2025

[SBG5][Cooling System] - Rack SBG0502A07A

Completed - The maintenance is completed, all services are operational.
Jul 17, 16:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 17/07/2025 06:00 UTC
End time : 17/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 2, 14:46 UTC

[GRA3][Cooling System] - Rack GRA0320B02C

Completed - The maintenance is completed, all services are operational.
Jul 17, 13:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 17/07/2025 06:30 UTC
End time : 17/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 25, 20:59 UTC

[WAW1][Cooling System] - Rack WAW0106A02C

Completed - The maintenance is completed, all services are operational.
Jul 17, 12:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 17/07/2025 08:00 UTC
End time : 17/07/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 1, 14:54 UTC

[LIM3][Cooling System] - Rack LIM0303B06B

Completed - The scheduled maintenance has been completed.
Jul 17, 11:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 17/07/2025 05:00 UTC
End time : 17/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 25, 20:51 UTC

[BHS][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 17, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:30 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 17/07/2025 05:30 UTC
End time : 17/07/2025 09:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on the network equipment to improve general performance.

Thank you for your understanding.
Jul 9, 22:48 UTC

[LIM3][Cooling System] - Rack LIM0307A06C

Completed - The scheduled maintenance has been completed.
Jul 17, 08:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:01 UTC

Jul 16, 2025

[GRA3][Cooling System] - Rack GRA0322A01C

Completed - Please note that this maintenance is cancelled. It will be rescheduled at a later date.
Jul 16, 22:26 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 24/07/2025 06:30 UTC
End time : 24/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 13:49 UTC

[BHS8][Cooling System] - Rack BHS0814A01C

Completed - The maintenance is completed, all services are operational.
Jul 16, 20:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 16/07/2025 11:00 UTC
End time : 16/07/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 9, 14:50 UTC

[RBX][Network Services] - Loadbalancer maintenance notification

Completed - The maintenance is completed, all services are operational.
Jul 16, 16:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 11:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Loadbalancer offer.

This may temporarily affect availability.
Start time: 16/07/2025 06:00 UTC
End time: 16/07/2025 15:00 UTC
Service impact: none
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on Loadbalancer offer.

Thank you for your understanding.
Jul 16, 10:43 UTC

[SBG5][Cooling System] - Rack SBG0502B08C

Completed - The maintenance is completed, all services are operational.
Jul 16, 16:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 16/07/2025 06:00 UTC
End time : 16/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 23, 15:26 UTC

[GRA3][Cooling System] - Rack GRA0321A05B

Completed - The maintenance is completed, all services are operational.
Jul 16, 15:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:30 UTC

Update - This maintenance has been re-scheduled.
Below you can find the new information regarding the operation.

Start time : 16/07/2025 06:30 UTC
End time : 16/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 13, 13:07 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 17/06/2025 06:30 UTC
End time : 17/06/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Jun 4, 13:33 UTC

[LIM3][Cooling System] - Rack LIM0303B05A

Completed - The maintenance is completed, all services are operational.
Jul 16, 13:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 16/07/2025 05:00 UTC
End time : 16/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 25, 20:46 UTC

[CHI/BHS][Backbone] - Backbone incident notification

Resolved - We are pleased to inform you that the incident affecting our Backbone offering has been resolved.

Start time : 12/07/2025 17:49 UTC
End time : 15/07/2025 09:46 UTC
Root Cause : This incident is caused by a fiber cut.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 16, 13:22 UTC

Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A fix has been implemented and there has been no further impact since 15/07/2025 09:46 UTC
Ongoing Actions : We are now monitoring the incident.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 15, 11:26 UTC

Identified - We are currently experiencing an ongoing incident affecting our Backbone offering, which is causing temporary latency issue in US regions.

Here are some supplementary details :

Start time : 12/07/2025 17:49 UTC
Impacted Service(s) : Latency on our backbone network between CHI and BHS may affect transit through this region.
Customers Impact : Customers may experience latency in US Region.
Root cause : This incident is caused by a fiber cut.
Ongoing Actions : The incident has been identified and our provider are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 13, 02:02 UTC

[WAW1][Cooling System] - Rack W17A08

Completed - The maintenance is completed, all services are operational.
Jul 16, 12:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 16/07/2025 08:00 UTC
End time : 16/07/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 14, 20:05 UTC

[RBX10][Cooling System] - Rack RBX1003D03B

Completed - The scheduled maintenance has been completed.
Jul 16, 10:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 04:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 16/07/2025 04:00 UTC
End time : 16/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 3, 15:22 UTC

[LIM3][Cooling System] - Rack LIM0301B06A

Completed - The scheduled maintenance has been completed.
Jul 16, 10:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 UTC

[RBX][Network Services] - Loadbalancer incident notification

Resolved - We had an incident on Network Services which has now been resolved.

Here are some supplementary details :

Start time : 16/07/2025 07:20 UTC
End time : 16/07/2025 08:15 UTC
Impacted Service(s) : Object storage load balancing had a issue. It has generated 503 errors.
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 16, 09:23 UTC

[LIM3][Cooling System] - Rack L311A01B

Completed - The scheduled maintenance has been completed.
Jul 16, 08:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:10 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 16/07/2025 07:00 UTC
End time : 16/07/2025 09:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which will result in server unavailability during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 07:09 UTC

Jul 15, 2025

[GRA/AMS/LIM][DNS] - DNS service incident notification

Resolved - We would like to inform you that the incident on our DNS service has now been resolved.

Here is detail for this incident :
Start time : 08/07/2025 23:00 UTC
End time : 15/07/2025 14:37 UTC
Root Cause : This incident was caused by a network issue.

We thank you for your understanding and patience throughout this incident.
Jul 15, 20:19 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are continuing to work on a fix to resolve the incident as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 15, 12:22 UTC

Update - We are currently investigating an incident affecting our DNS service, which is causing temporary latency in the GRA/AMS/LIM regions.

Here are some supplementary details :

Start time : 08/07/2025 23:00 UTC
Impacted Service(s) : Latency from the Graveline and Amsterdam regions to the DNS service.
Customers Impact : Customers using DNS from the Graveline and Amsterdam and Limburg regions may experience latency.
Root Cause : This incident is caused by a network issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 11, 16:31 UTC

Identified - We are currently investigating an incident affecting our DNS service, which is causing temporary latency in the GRA/AMS regions.

Here are some supplementary details :

Start time : 08/07/2025 23:00 UTC
Impacted Service(s) : Latency from the Graveline and Amsterdam regions to the DNS service.
Customers Impact : Customers using DNS from the Graveline and Amsterdam regions may experience latency.
Root Cause : This incident is caused by a network issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 11, 16:29 UTC

[SBG5][Cooling System] - Rack SBG0502B07B

Completed - The scheduled maintenance has been completed.
Jul 15, 18:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 15/07/2025 06:00 UTC
End time : 15/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 16, 20:57 UTC

[GRA3][Cooling System] - Rack GRA0320B02B

Completed - The scheduled maintenance has been completed.
Jul 15, 14:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 15/07/2025 06:30 UTC
End time : 15/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 25, 20:58 UTC

[ATL][Backbone] - Peering Box issue notification

Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 14/07/2025 21:05 UTC
End time : 15/07/2025 08:23 UTC
Root Cause : This incident is caused by a network issue from our provider's side.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 15, 12:40 UTC

Identified - We have determined the origin of the incident affecting our Backbone infrastructure in the specific region.

Here are some supplementary details :
Start time : 14/07/2025 21:05 UTC
Impacted Service(s) : The peering box is temporarily unreachable in Atlanta.
Root Cause : This incident is caused by a network issue from our provider's side.
Ongoing Actions : The incident has been identified and our teams are working with our provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 14, 23:00 UTC

[RBX8][Cooling System] - Rack R806R16

Completed - The maintenance is completed, all services are operational.
Jul 15, 09:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 04:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 15/07/2025 04:00 UTC
End time : 15/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 3, 15:18 UTC

[LIM3][Cooling System] - Rack LIM0304A02C

Completed - The maintenance is completed, all services are operational.
Jul 15, 09:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 15/07/2025 05:00 UTC
End time : 15/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 23, 15:29 UTC

[SGP02][Network] - Network core equipment maintenance notification

Completed - The maintenance has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Jul 15, 05:36 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our network infrastructure.

Start time : 15/07/2025 07:30 UTC
End time : 15/07/2025 11:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network core equipment.

Thank you for your understanding.
Jul 3, 03:55 UTC

Jul 14, 2025

[LIM3][Cooling System] - Rack LIM0302A06B

Completed - The scheduled maintenance has been completed.
Jul 14, 12:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 05:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 14/07/2025 05:00 UTC
End time : 14/07/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 25, 20:32 UTC

[ERI1][Cooling System] - Rack ERI0111D02C

Completed - The maintenance is completed, all services are operational.
Jul 14, 09:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 07:05 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 14/07/2025 07:00 UTC
End time : 14/07/2025 09:00 UTC
Service impact : The servers will be temporarily unavailable during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 14, 07:04 UTC

[LIM3][Cooling System] - Rack LIM0305B02A

Completed - The maintenance is completed, all services are operational.
Jul 14, 08:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 05:00 UTC

Jul 13, 2025

[ATL][Backbone] - Peering Box issue notification

Resolved - We would like to inform you that the incident on our Backbone infrastructure has now been resolved.

Here is detail for this incident :
Start time : 13/07/2025 07:07 UTC
End time : 13/07/2025 13:38 UTC
Root Cause : This incident was caused by a network issue from our provider's side.

We thank you for your understanding and patience throughout this incident.
Jul 13, 17:59 UTC

Update - We are currently investigating an incident affecting our Backbone infrastructure, which is causing temporary availability issue in Atlanta.

Here are some supplementary details :

Start time : 13/07/2025 07:07 UTC
Impacted Service(s) : The peering box is temporarily unreachable in Atlanta.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
Jul 13, 12:12 UTC

Investigating - We are currently experiencing an event affecting our Backbone infrastructure.

Start time : 13/07/2025 07:07 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 13, 11:57 UTC

[RBX/SBG/GRA][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 13, 05:15 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 12/08/2025 19:00 UTC
End time : 13/08/2025 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on the network equipment to improve general performance.

Thank you for your understanding.
Jul 9, 00:49 UTC

Jul 12, 2025

No incidents reported.

About This Site

Scheduled Maintenance

[RBX8][Cooling System] - Rack R808R19 Jul 28, 2025 04:00-15:00 UTC

[LIM3][Cooling System] - Rack LIM0306B03B Jul 28, 2025 05:00-15:00 UTC

[LIM3][Cooling System] - Rack LIM0306B04B Jul 28, 2025 05:00-15:00 UTC

[SBG5][Cooling System] - Rack SBG0501A03C Jul 28, 2025 06:00-15:00 UTC

[WAW1][Cooling System] - Rack WAW0118B06C Jul 28, 2025 06:00-14:00 UTC

[GRA3][Cooling System] - Rack GRA0322A02A Jul 28, 2025 06:30-14:00 UTC

[CA][Network] - Backbone Maintenance Notification Jul 28, 2025 08:00-09:30 UTC

[BHS8][Cooling System] - Rack BHS0815A04C Jul 28, 2025 11:00-19:30 UTC

[GRA2][Network] - Network equipment maintenance notification Jul 29, 2025 00:00-03:00 UTC

[RBX8][Cooling System] - Rack R808R21 Jul 29, 2025 04:00-15:00 UTC

[LIM3][Cooling System] - Rack LIM0303B06C Jul 29, 2025 05:00-15:00 UTC

[LIM3][Cooling System] - Rack LIM0305A04A Jul 29, 2025 05:00-15:00 UTC

[WAW1][Cooling System] - Rack WAW0118B06A Jul 29, 2025 06:00-14:00 UTC

[SBG5][Cooling System] - Rack SBG0501A02A Jul 29, 2025 06:00-15:00 UTC

[GRA3][Cooling System] - Rack GRA0322A02B Jul 29, 2025 06:30-14:00 UTC

[BHS8][Cooling System] - Rack BHS0816A04B Jul 29, 2025 11:00-19:33 UTC

[BHS1][Infrastructure] - Rack T02B24 maintenance notification Jul 30, 2025 02:00-03:30 UTC

[LIM3][Cooling System] - Rack LIM0304B05A Jul 30, 2025 05:00-15:00 UTC

[LIM3][Cooling System] - Rack LIM0304B01B Jul 30, 2025 05:00-15:00 UTC

[SBG5][Cooling System] - Rack SBG0504B03C Jul 30, 2025 06:00-15:00 UTC

[WAW1][Cooling System] - Rack WAW0118B02A Jul 30, 2025 06:00-14:00 UTC

[SBG5][Cooling System] - Rack SBG0502A02A Jul 30, 2025 06:00-15:00 UTC

[GRA3][Cooling System] - Rack GRA0322A03A Jul 30, 2025 06:30-14:00 UTC

[DFW][Network] - Backbone Maintenance Notification Jul 30, 2025 08:00-10:00 UTC

[BHS8][Cooling System] - Rack BHS0815B02C Jul 30, 2025 11:00-19:30 UTC

[LIM3][Cooling System] - Rack LIM0304A01C Jul 31, 2025 05:00-15:00 UTC

[LIM3][Cooling System] - Rack LIM0305A06A Jul 31, 2025 05:00-15:00 UTC

[WAW1][Cooling System] - Rack W04B07 Jul 31, 2025 06:00-14:00 UTC

[SBG5][Cooling System] - Rack SBG0502A02B Jul 31, 2025 06:00-15:00 UTC

[SBG5][Cooling System] - Rack SBG0504B05A Jul 31, 2025 06:00-15:00 UTC

[GRA3][Cooling System] - Rack GRA0322A03B Jul 31, 2025 06:30-14:00 UTC

[BHS8][Cooling System] - Rack BHS0816A05B Jul 31, 2025 11:00-19:30 UTC

[RBX8][Infrastructure] - Rack R804R19 / R804R20 / R804R21 Aug 1, 2025 08:00-10:00 UTC

[LIM3][Cooling System] - Rack LIM0304B05B Aug 4, 2025 05:00-15:00 UTC

[LIM3][Cooling System] - Rack LIM0306B01A Aug 4, 2025 05:00-15:00 UTC

[ERI1][Cooling System] - Rack ERI0112A02A Aug 4, 2025 06:00-13:00 UTC

[ERI1][Cooling System] - Rack ERI0112A01A Aug 4, 2025 06:00-13:00 UTC

[SBG3][Cooling System] - Rack S312A06 Aug 4, 2025 06:00-15:00 UTC

[SBG3][Cooling System] - Rack S346A04 Aug 4, 2025 06:00-15:00 UTC

[GRA3][Cooling System] - Rack GRA0322A03C Aug 4, 2025 06:30-14:00 UTC

[BHS8][Cooling System] - Rack BHS0817A03B Aug 4, 2025 11:00-19:30 UTC

[RBX6][Network] - Rooms 46G / 46H vRack Private Network Aug 4, 2025 23:59 - Aug 5, 2025 04:00 UTC

[LIM3][Cooling System] - Rack LIM0304B06A Aug 5, 2025 05:00-15:00 UTC

[LIM3][Cooling System] - Rack LIM0306A05B Aug 5, 2025 05:00-15:00 UTC

[SBG3][Cooling System] - Rack S313B03 Aug 5, 2025 06:00-15:00 UTC

[SBG3][Cooling System] - Rack S346A02 Aug 5, 2025 06:00-15:00 UTC

[GRA3][Cooling System] - Rack GRA0322A04B Aug 5, 2025 06:30-14:00 UTC

[ERI1][Cooling System] - Rack ERI0112A01C Aug 5, 2025 06:30-11:00 UTC

[BHS8][Cooling System] - Rack BHS0817A03C Aug 5, 2025 11:00-19:30 UTC

[GRA2][Network] - Room G210 vRack Private Network Aug 6, 2025 00:00-03:00 UTC

Past Incidents

[RBX8][Cooling System] - Rack R808R19 Jul `28`, `2025` `04:00`-`15:00` UTC

[LIM3][Cooling System] - Rack LIM0306B03B Jul `28`, `2025` `05:00`-`15:00` UTC

[LIM3][Cooling System] - Rack LIM0306B04B Jul `28`, `2025` `05:00`-`15:00` UTC

[SBG5][Cooling System] - Rack SBG0501A03C Jul `28`, `2025` `06:00`-`15:00` UTC

[WAW1][Cooling System] - Rack WAW0118B06C Jul `28`, `2025` `06:00`-`14:00` UTC

[GRA3][Cooling System] - Rack GRA0322A02A Jul `28`, `2025` `06:30`-`14:00` UTC

[CA][Network] - Backbone Maintenance Notification Jul `28`, `2025` `08:00`-`09:30` UTC

[BHS8][Cooling System] - Rack BHS0815A04C Jul `28`, `2025` `11:00`-`19:30` UTC

[GRA2][Network] - Network equipment maintenance notification Jul `29`, `2025` `00:00`-`03:00` UTC

[RBX8][Cooling System] - Rack R808R21 Jul `29`, `2025` `04:00`-`15:00` UTC

[LIM3][Cooling System] - Rack LIM0303B06C Jul `29`, `2025` `05:00`-`15:00` UTC

[LIM3][Cooling System] - Rack LIM0305A04A Jul `29`, `2025` `05:00`-`15:00` UTC

[WAW1][Cooling System] - Rack WAW0118B06A Jul `29`, `2025` `06:00`-`14:00` UTC

[SBG5][Cooling System] - Rack SBG0501A02A Jul `29`, `2025` `06:00`-`15:00` UTC

[GRA3][Cooling System] - Rack GRA0322A02B Jul `29`, `2025` `06:30`-`14:00` UTC

[BHS8][Cooling System] - Rack BHS0816A04B Jul `29`, `2025` `11:00`-`19:33` UTC

[BHS1][Infrastructure] - Rack T02B24 maintenance notification Jul `30`, `2025` `02:00`-`03:30` UTC

[LIM3][Cooling System] - Rack LIM0304B05A Jul `30`, `2025` `05:00`-`15:00` UTC

[LIM3][Cooling System] - Rack LIM0304B01B Jul `30`, `2025` `05:00`-`15:00` UTC

[SBG5][Cooling System] - Rack SBG0504B03C Jul `30`, `2025` `06:00`-`15:00` UTC

[WAW1][Cooling System] - Rack WAW0118B02A Jul `30`, `2025` `06:00`-`14:00` UTC

[SBG5][Cooling System] - Rack SBG0502A02A Jul `30`, `2025` `06:00`-`15:00` UTC

[GRA3][Cooling System] - Rack GRA0322A03A Jul `30`, `2025` `06:30`-`14:00` UTC

[DFW][Network] - Backbone Maintenance Notification Jul `30`, `2025` `08:00`-`10:00` UTC

[BHS8][Cooling System] - Rack BHS0815B02C Jul `30`, `2025` `11:00`-`19:30` UTC

[LIM3][Cooling System] - Rack LIM0304A01C Jul `31`, `2025` `05:00`-`15:00` UTC

[LIM3][Cooling System] - Rack LIM0305A06A Jul `31`, `2025` `05:00`-`15:00` UTC

[WAW1][Cooling System] - Rack W04B07 Jul `31`, `2025` `06:00`-`14:00` UTC

[SBG5][Cooling System] - Rack SBG0502A02B Jul `31`, `2025` `06:00`-`15:00` UTC

[SBG5][Cooling System] - Rack SBG0504B05A Jul `31`, `2025` `06:00`-`15:00` UTC

[GRA3][Cooling System] - Rack GRA0322A03B Jul `31`, `2025` `06:30`-`14:00` UTC

[BHS8][Cooling System] - Rack BHS0816A05B Jul `31`, `2025` `11:00`-`19:30` UTC

[RBX8][Infrastructure] - Rack R804R19 / R804R20 / R804R21 Aug `1`, `2025` `08:00`-`10:00` UTC

[LIM3][Cooling System] - Rack LIM0304B05B Aug `4`, `2025` `05:00`-`15:00` UTC

[LIM3][Cooling System] - Rack LIM0306B01A Aug `4`, `2025` `05:00`-`15:00` UTC

[ERI1][Cooling System] - Rack ERI0112A02A Aug `4`, `2025` `06:00`-`13:00` UTC

[ERI1][Cooling System] - Rack ERI0112A01A Aug `4`, `2025` `06:00`-`13:00` UTC

[SBG3][Cooling System] - Rack S312A06 Aug `4`, `2025` `06:00`-`15:00` UTC

[SBG3][Cooling System] - Rack S346A04 Aug `4`, `2025` `06:00`-`15:00` UTC

[GRA3][Cooling System] - Rack GRA0322A03C Aug `4`, `2025` `06:30`-`14:00` UTC

[BHS8][Cooling System] - Rack BHS0817A03B Aug `4`, `2025` `11:00`-`19:30` UTC

[RBX6][Network] - Rooms 46G / 46H vRack Private Network Aug `4`, `2025` `23:59` - Aug `5`, `2025` `04:00` UTC

[LIM3][Cooling System] - Rack LIM0304B06A Aug `5`, `2025` `05:00`-`15:00` UTC

[LIM3][Cooling System] - Rack LIM0306A05B Aug `5`, `2025` `05:00`-`15:00` UTC

[SBG3][Cooling System] - Rack S313B03 Aug `5`, `2025` `06:00`-`15:00` UTC

[SBG3][Cooling System] - Rack S346A02 Aug `5`, `2025` `06:00`-`15:00` UTC

[GRA3][Cooling System] - Rack GRA0322A04B Aug `5`, `2025` `06:30`-`14:00` UTC

[ERI1][Cooling System] - Rack ERI0112A01C Aug `5`, `2025` `06:30`-`11:00` UTC

[BHS8][Cooling System] - Rack BHS0817A03C Aug `5`, `2025` `11:00`-`19:30` UTC

[GRA2][Network] - Room G210 vRack Private Network Aug `6`, `2025` `00:00`-`03:00` UTC