Resolved -
We are pleased to inform you that the incident affecting our Network Services ,vRack Private Network offer in the specific racks G210A01,G210A02,G210A03,G210B07,G210B08,G210B09,G210B10,G210B11,G210B12,G210B13,G210B14,G210B15,G210B16,G210B17,G210B18,G210B19,G210B20,G210B21 has been resolved.
Start time : 02/01/2026 09:30 UTC
End time : 02/01/2026 11:00 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the vRack network.
Customers Impact : Customers in these specified racks were not able to access their vRack (Private Network).
Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 2, 11:09 UTC
Investigating -
We are currently experiencing an event affecting our Network Services , vRack Private Network offer in the specific racks G210A01,G210A02,G210A03,G210B07,G210B08,G210B09,G210B10,G210B11,G210B12,G210B13,G210B14,G210B15,G210B16,G210B17,G210B18,G210B19,G210B20,G210B21.
Start time : 02/01/2026 09:30 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 2, 10:57 UTC