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OVHcloud Network Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[LIM1][Cooling System] - Racks L106B16 L106B17 L106B18
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 2025 - 05:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 15/05/2025 05:00 UTC
End time : 20/05/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.
May 15, 2025 05:00 - May 20, 2025 15:00 UTC

About This Site

Welcome to the Network and Infrastructure status page for real-time information on system performance and availability.

Infrastructure || Backbone Operational
Infrastructure || Network Core Operational
Infrastructure || 3AZ Operational
IEB Operational
CCH Operational
MR9 Operational
Infrastructure || BHS Operational
BHS1 Operational
BHS2 Operational
BHS3 Operational
BHS4 Operational
BHS5 Operational
BHS6 Operational
BHS7 Operational
BHS8 Operational
Infrastructure || ERI Operational
ERI1 Operational
Infrastructure || GRA Operational
GRA1 Operational
GRA2 Operational
GRA3 Operational
GRA4 Operational
Infrastructure || LIM Operational
LIM1 Operational
LIM2 Operational
LIM3 Operational
Infrastructure || RBX Operational
RBX1 Operational
RBX2 Operational
RBX3 Operational
RBX4 Operational
RBX5 Operational
RBX6 Operational
RBX7 Operational
RBX8 Operational
RBX10 Operational
Infrastructure || SBG Operational
SBG1 Operational
SBG3 Operational
SBG4 Operational
SBG5 Operational
Infrastructure || SGP Operational
SGP1 Operational
SGP2 Operational
Infrastructure || SYD Operational
SYD1 Operational
SYD2 Operational
SYD3 Operational
Infrastructure || WAW Operational
WAW1 Operational
Infrastructure || YNM Operational
YNM1 Operational
Infrastructure || YYZ Operational
YYZ01 Operational
Internet Access || ADSL Operational
Internet Access || Delivery Operational
Internet Access || FTTH Operational
Internet Access || SDSL Operational
Network Services || Additional IP Operational
Network Services || DNS Resolver Operational
RBX Operational
ERI Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
SBG Operational
Network Services || OVHcloud Connect Operational
Network Services || OVHcloud Load Balancer Operational
Network Services || vRack Private Network Operational
OverTheBox || OverTheBox Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[SBG5][Cooling System] - Rack SBG0504A06A May 17, 2025 04:00-16:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 17/05/2025 04:00 UTC
End time : 17/05/2025 16:00 UTC
Service impact : Some servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
May 02, 2025 - 15:13 UTC

[ERI1/LIM/GRA/SBG/SGP/SYD/MIL][Network] - Backbone Maintenance Notification May 19, 2025 05:00-14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 19/05/2025 05:00 UTC
End time : 19/05/2025 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.
Posted on May 13, 2025 - 02:02 UTC

[YNM1][Infrastructure] - Rack YNM0102G02B maintenance notification May 19, 2025 05:30-06:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

Start time : 19/05/2025 05:30 UTC
End time : 19/05/2025 06:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a electrical maintenance on the rack YNM0102G02B.

Thank you for your understanding.
Posted on May 15, 2025 - 21:59 UTC

[GRA2][Infrastructure] - Electrical background work May 19, 2025 06:00 - May 20, 2025 14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 19/05/2025 06:00 UTC
End time : 20/05/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 05, 2025 - 20:14 UTC

[SGP2][Infrastructure] - Electrical background work May 19, 2025 08:00 - May 23, 2025 23:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 19/05/2025 08:00 UTC
End time : 23/05/2025 23:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Apr 25, 2025 - 02:03 UTC

[RBX][Network] - Network core equipment maintenance notification May 19, 2025 20:00 - May 20, 2025 05:00 UTC

As part of the continuous improvement of our services, we have planned an evolution of the network infrastructure on the Roubaix site on May 19, 2025.

Start time : 19/05/2025 20:00 UTC
End time : 20/05/2025 05:00 UTC
Service impact : Some network perturbation can be observe during the 3rd step for a duration of 5 to 10 min.
Service improvement : As part of our continuous improvement policy of our network core infrastructure, we will have to carry out interventions on multiple network equipment.

This maintenance will be structured around three phases, described in detail below :
Step 1 : Preparation of the maintenance operation (about 2 hours)
Step 2 : Deployment of the new infrastructure (about 3 hours)
Step 3 : Testing and activation of the new infrastructure (about3 hours)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Posted on Apr 25, 2025 - 15:00 UTC

[DC][Cooling System] - Rack LIM0303A01A/LIM0303A01B/LIM0303A01C/LIM0303A02A/LIM0303A02B/LIM0303A02C/LIM0303A03A/LIM0303A03B/LIM0303A03C/LIM0303A04A/LIM0303A04B/LIM0303A04C/LIM0303A05A/LIM0303A05B/LIM0303A05C/LIM0303A06A/LIM0303A06B/LIM0303A06C May 20, 2025 05:00 - Jun 26, 2025 15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 20/05/2025 05:00 UTC
End time : 26/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.
Posted on May 13, 2025 - 02:28 UTC

[RBX/WAW/BHS/PDX/YTO/PAR/BOM][Network] - Backbone Maintenance Notification May 20, 2025 05:00-14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 20/05/2025 05:00 UTC
End time : 20/05/2025 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.
Posted on May 13, 2025 - 02:13 UTC

[SYD1][Network] - Backbone Maintenance Notification May 20, 2025 13:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 20/05/2025 13:00 UTC
End time : 20/05/2025 15:00 UTC
Service impact : During the maintenance, there may be some configuration delays within the OneNetwork scope for approximately 20 minutes. However, there will be no impact on network traffic.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on a network equipment to improve general performance.

Thank you for your understanding.
Posted on May 16, 2025 - 20:14 UTC

[ERI/LIL1/LIL4/MIL][Backbone] - Backbone maintenance notification May 21, 2025 05:00-07:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect latency.

Start time : 21/05/2025 05:00 UTC
End time : 21/05/2025 07:00 UTC
Service impact : You may experience latencies during the configuration task on OneNetwork for 20 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backbone offer.

Thank you for your understanding.
Posted on May 14, 2025 - 15:11 UTC

[YYZ01][Infrastructure] - Electrical background work May 22, 2025 07:00-11:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 22/05/2025 07:00 UTC
End time : 22/05/2025 11:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 09, 2025 - 22:00 UTC

[SBG5][Cooling System] - Rack SBG0504A06C May 23, 2025 06:00-18:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 23/05/2025 06:00 UTC
End time : 23/05/2025 18:00 UTC
Service impact : Some servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on May 02, 2025 - 13:28 UTC

[SBG5][Cooling System] - Rack SBG0504A06C May 24, 2025 04:00-16:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 24/05/2025 04:00 UTC
End time : 24/05/2025 16:00 UTC
Service impact : Some servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on May 02, 2025 - 13:32 UTC

[LIL2/SXB1/FRA1][Backbone] - Backbone maintenance notification May 26, 2025 05:00-07:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect latency.

Start time : 26/05/2025 05:00 UTC
End time : 26/05/2025 07:00 UTC
Service impact : You may experience latencies during the configuration task on OneNetwork for 20 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backbone offer.

Thank you for your understanding.
Posted on May 14, 2025 - 15:17 UTC

[SBG5][Cooling System] - Rack SBG0504A06C May 26, 2025 06:00-18:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 26/05/2025 06:00 UTC
End time : 26/05/2025 18:00 UTC
Service impact : Some servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on May 02, 2025 - 13:30 UTC

[BHS1][Infrastructure] - Network maintenance notification May 26, 2025 09:00 - Jun 30, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled in our network infrastructure.

Start time : 26/05/2025 09:00 UTC
End time : 30/06/2025 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance in our network infrastructure.

Thank you for your understanding.
Posted on May 16, 2025 - 20:56 UTC

[LIL1/WAW1/PAR][Backbone] - Backbone maintenance notification May 27, 2025 05:00-07:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect latency.

Start time : 27/05/2025 05:00 UTC
End time : 27/05/2025 07:00 UTC
Service impact : You may experience latencies during the configuration task on OneNetwork for 20 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backbone offer.

Thank you for your understanding.
Posted on May 14, 2025 - 15:25 UTC

[YMQ/WAS1/PDX1/YTO/SIN1/BOM1/SYD1][Backbone] - Backbone maintenance notification May 28, 2025 05:00-07:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect latency.

Start time : 28/05/2025 05:00 UTC
End time : 28/05/2025 07:00 UTC
Service impact : You may experience latencies during the configuration task on OneNetwork for 20 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backbone offer.

Thank you for your understanding.
Posted on May 14, 2025 - 15:35 UTC

[WAW1][Infrastructure] - Rack W17A13 maintenance notification May 28, 2025 07:00-08:15 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

Start time : 28/05/2025 07:00 UTC
End time : 28/05/2025 08:15 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance on rack W17A13.

Thank you for your understanding.
Posted on May 13, 2025 - 20:50 UTC

[BHS4/BHS6/BHS7][Infrastructure ] - Electrical background work May 29, 2025 11:00-20:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 29/05/2025 11:00 UTC
End time : 29/05/2025 20:00 UTC
Service impact : Some servers might be temporarily unavailable during 20 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance.
The operation is carried out in several steps:
Step 1 : From 11:00 UTC to 11:30 UTC, this step may temporarily affect Availability of servers
Step 2 : From 11:30 UTC to 19:30 UTC
Step 3 : From 19:30 UTC to 20:00 UTC, this step may temporarily affect Availability of servers

Rooms where you may experience unavailability on BHS4 are T04A, T04B and T04C
Rooms where you may experience unavailability on BHS6 are T06B, T06C, T06D, T06E, T06F and T06G
Rooms where you may experience unavailability on BHS7 are B702, B703, B707 and B709

Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.
Posted on Apr 18, 2025 - 13:17 UTC

[BHS5/BHS7][Infrastructure] - Electrical background work May 29, 2025 15:00-16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 29/05/2025 15:00 UTC
End time : 29/05/2025 16:00 UTC
Service impact : Some servers might be temporarily unavailable during 10 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance.

From 15:00 UTC to 15:10 UTC, the maintenance may temporarily affect availability of servers

Rooms where you may experience unavailability on BHS5 are: T05A, T05B, T05C, T05D, T05E, T05F, T05G and T05H
Rooms where you may experience unavailability on BHS7 are: B710 and B716

Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.
Posted on May 07, 2025 - 15:15 UTC

[GRA4][Infrastructure] - Electrical background work Jun 2, 2025 06:00 - Jun 5, 2025 14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 02/06/2025 06:00 UTC
End time : 05/06/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 14, 2025 - 16:39 UTC

[GRA2][Infrastructure] - Electrical background work Jun 2, 2025 06:00 - Jun 5, 2025 14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 02/06/2025 06:00 UTC
End time : 05/06/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 14, 2025 - 16:39 UTC

[GRA1][Infrastructure] - Electrical background work Jun 2, 2025 06:00 - Jun 5, 2025 14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 02/06/2025 06:00 UTC
End time : 05/06/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 14, 2025 - 16:39 UTC

[GRA3][Infrastructure] - Electrical background work Jun 2, 2025 06:00 - Jun 5, 2025 14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 02/06/2025 06:00 UTC
End time : 05/06/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 14, 2025 - 16:39 UTC

[WAW1][Infrastructure] - Electrical background work Jun 2, 2025 06:30-13:30 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 02/06/2025 06:30 UTC
End time : 02/06/2025 13:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on May 13, 2025 - 21:08 UTC

[BHS6][Network] - rack T06C11 maintenance notification Jun 3, 2025 08:00-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

This may temporarily affect availability.

Start time : 03/06/2025 08:00 UTC
End time : 03/06/2025 10:00 UTC
Service impact : Public and vRack network will be temporarily unavailable for some customers during the operation in this rack T06C11.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on May 13, 2025 - 20:57 UTC

[GRA1][Infrastructure] - Electrical background work Jun 16, 2025 08:00 - Jun 18, 2025 14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 16/06/2025 08:00 UTC
End time : 18/06/2025 14:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we are doing on our electrical background work.

Thank you for your understanding.
Posted on May 14, 2025 - 12:44 UTC
May 17, 2025

No incidents reported today.

May 16, 2025

No incidents reported.

May 15, 2025
[GLOBAL][Network] - Network Core incident notification
Resolved - We would like to inform you that we had an incident on our Network Core service.
This incident has now been resolved.

Here is detail for this incident :
Start time : 15/05/2025 19:52 UTC
End time : 15/05/2025 19:57 UTC
Impacted Service(s) : Access to the servers in the RBX datacenter was unavailable from other datacenters.
Customers Impact : Some customers were temporarily unable to access their servers located in RBX datacenter from another datacenters.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
May 15, 20:48 UTC
[GRA2][Infrastructure] - Electrical background work
Completed - The scheduled maintenance has been completed.
All services are operational.
May 15, 16:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 05:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 15/05/2025 05:30 UTC
End time : 15/05/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 5, 20:18 UTC
[GRA1][Infrastructure] - Electrical background work
Completed - The scheduled maintenance has been completed.
All services are operational.
May 15, 16:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:16 UTC
Update - Due to an emergency, we had to carry out this maintenance ahead of schedule. No impact expected as planned.

Please find below the new schedule:
Start time : 14/05/2025 05:35 UTC
End time : 15/05/2025 13:35 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 14, 06:14 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 15/05/2025 05:00 UTC
End time : 16/05/2025 13:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 5, 20:20 UTC
[GRA2][Cooling System] - Rack G223A16
Completed - The scheduled maintenance has been completed.
All services are operational.
May 15, 16:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 15/05/2025 08:30 UTC
End time : 15/05/2025 16:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
May 15, 06:18 UTC
[ERI1][Cooling System] - Rack ERI0111C04A - ERI0111C04B - ERI0111C04C - ERI0111D02C
Completed - The scheduled maintenance has been completed.
All services are operational.
May 15, 14:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 15/05/2025 08:30 UTC
End time : 15/05/2025 16:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
May 15, 08:01 UTC
[RBX][Network] - Network core equipment maintenance notification
Completed - The scheduled maintenance has been completed.
May 15, 03:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 UTC
Scheduled - As part of the continuous improvement of our services, we have planned an evolution of the network infrastructure on the Roubaix site on May 14, 2025.

Start time : 14/05/2025 20:00 UTC
End time : 15/05/2025 05:00 UTC
Service impact : Some network perturbation can be observe during the 3rd step for a duration of 5 to 10 min.
Service improvement : As part of our continuous improvement policy of our network core infrastructure, we will have to carry out interventions on multiple network equipment.

This maintenance will be structured around three phases, described in detail below :
Step 1 : Preparation of the maintenance operation (about 2 hours)
Step 2 : Deployment of the new infrastructure (about 3 hours)
Step 3 : Testing and activation of the new infrastructure (about3 hours)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Apr 23, 14:51 UTC
May 14, 2025
[GRA1][Infrastructure] - Electrical background work
Completed - The scheduled maintenance has been completed.
All services are operational.
May 14, 05:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 06:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 13/05/2025 06:00 UTC
End time : 14/05/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 5, 20:17 UTC
[BHS8][Network] - Rack BHS0803B04B incident notification
Resolved - We would like to inform you that the incident on BHS0803B04B has now been resolved.

Here is detail for this incident :
Start time : 14/05/2025 02:10 UTC
End time : 14/05/2025 03:09 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
May 14, 03:12 UTC
Identified - We are currently experiencing an incident affecting our Private network (Vrack).

Here is detail for this incident :
Start time : 14/05/2025 02:10 UTC
Impacted service : The private network (Vrack) is operational, but changes are no longer being reflected in the system.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 14, 02:27 UTC
May 13, 2025
[YYZ01][Infrastructure] - Electrical background work
Completed - The scheduled maintenance has been completed.
May 13, 12:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 13/05/2025 07:00 UTC
End time : 16/05/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 9, 22:06 UTC
[ERI1][Cooling System] - Rack ERI0111B01A
Completed - The scheduled maintenance has been completed.
May 13, 08:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 06:47 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 13/05/2025 06:30 UTC
End time : 13/05/2025 13:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.
May 13, 06:46 UTC
[GRA1][Infrastructure] - Electrical background work
Completed - The scheduled maintenance has been completed.
May 13, 08:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 05:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 12/05/2025 05:30 UTC
End time : 13/05/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
May 5, 20:14 UTC
[RBX][Network] - Network core equipment maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are operational.
May 13, 04:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:00 UTC
Scheduled - As part of the continuous improvement of our services, we have planned an evolution of the network infrastructure on the Roubaix site on May 12, 2025.

Start time : 12/05/2025 20:00 UTC
End time : 13/05/2025 05:00 UTC
Service impact : Some network perturbation can be observe during the 3rd step for a duration of 5 to 10 min.
Service improvement : As part of our continuous improvement policy of our network core infrastructure, we will have to carry out interventions on multiple network equipment.

This maintenance will be structured around three phases, described in detail below :
Step 1 : Preparation of the maintenance operation (about 2 hours)
Step 2 : Deployment of the new infrastructure (about 3 hours)
Step 3 : Testing and activation of the new infrastructure (about3 hours)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Apr 23, 14:47 UTC
May 12, 2025
[LIM1][Infrastructure] - Room L111 & L112 incident notification
Resolved - We had an incident on Infrastructure which has now been resolved.

Here are some supplementary details :

Start time : 11/05/2025 21:05 UTC
End time : 11/05/2025 23:21 UTC
Impacted Service(s) : An increase in the temperature of the racks in these rooms has caused some of the servers to reboot.
Customers Impact : The cooling system was temporarily affected for some servers, which may result in downtime or reduced performance.
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 12, 14:41 UTC
[RBX2][Infrastructure] - Electrical background work
Completed - The scheduled maintenance has been completed.
May 12, 12:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 12/05/2025 06:00 UTC
End time : 12/05/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Apr 4, 20:25 UTC
[ERI1][Infrastructure ] - Room E101E/F maintenance notification
Completed - The scheduled maintenance has been completed.
May 12, 11:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 08:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure in the room E101E/F.

Start time : 12/05/2025 08:00 UTC
End time : 12/05/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our infrastructure.

Thank you for your understanding.
May 12, 10:00 UTC
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
[SBG3][Cooling System] - Rack S344B03
Completed - The scheduled maintenance has been completed.
All the services are operational.
May 9, 14:10 UTC
Update - The current maintenance will take more time than expected.
Below you can find new information regarding the operation.

Start time : 06/05/2025 10:00 UTC
End time : 09/05/2025 14:00 UTC
Service impact : Some servers in this rack will be unavailable during the maintenance.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
May 7, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 06/05/2025 10:00 UTC
End time : 06/05/2025 16:00 UTC
Service impact : Some servers in this rack will be unavailable during the maintenance.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
May 6, 07:21 UTC
[LIM1][Cooling System] - Cooling maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational.
May 9, 02:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 05/05/2025 08:00 UTC
End time : 08/05/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive cooling maintenance in LIM1.

Thank you for your understanding.
Apr 22, 15:28 UTC
May 8, 2025
[ERI1][Cooling System] - Rack ERI0112D04A
Completed - The scheduled maintenance has been completed.
All the services are now operational.
May 8, 10:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 08/05/2025 06:30 UTC
End time : 08/05/2025 12:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
May 7, 12:10 UTC
May 7, 2025
[RBX4][Network] - vRack multiple racks incident notification.
Resolved - We would like to inform you that the incident on the racks 56C02/56C03/56C04/56C05/56C07/56C08/56C09/56C10/56C11/56C12/56C13/56C14/56C15/56C16 has now been resolved.

Here is detail for this incident :
Start time : 07/05/2025 08:14 UTC
End time : 07/05/2025 09:04 UTC
Root cause : It was due to a malfunction on a hardware.

We thank you for your understanding and patience throughout this incident.
May 7, 09:11 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A fix is being in progress.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 7, 08:52 UTC
Update - We are currently experiencing an incident affecting our vRack offering, which is causing temporary availability issues in the racks : 56C02/56C03/56C04/56C05/56C07/56C08/56C09/56C10/56C11/56C12/56C13/56C14/56C15/56C16

Here is detail for this incident :
Start time : 07/05/2025 08:14 UTC
Impacted Service(s) : vRack is unreachable in these racks
Customers Impact : Customers are temporarily unable to access their vRack (Private Network) located in these specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 7, 08:41 UTC
Investigating - We are currently experiencing an event affecting our Private Network offer in the specific racks : .
56C02/56C03/56C04/56C05/56C07/56C08/56C09/56C10/56C11/56C12/56C13/56C14/56C15/56C16
Start time : 07/05/2025 08:14 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
May 7, 08:35 UTC
[GLOBAL][Network] - Load Balancer maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are now operational.
May 7, 07:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 07/05/2025 06:30 UTC
End time : 07/05/2025 07:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade our load balancer software.

Thank you for your understanding.
May 6, 16:50 UTC
[WAW/NYC/CHI/PAO/DFW/SEA][Network] - Backbone Maintenance Notification
Completed - The scheduled maintenance has been completed.
May 7, 02:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 06/05/2025 23:30 UTC
End time : 07/05/2025 02:30 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.
Apr 29, 04:03 UTC
May 6, 2025
[WAW1][Cooling System] - Rack W17A17
Completed - The maintenance is completed, all services are operational.
May 6, 06:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:10 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 06/05/2025 06:10 UTC
End time : 06/05/2025 16:00 UTC
Service impact : Some servers in this rack will be unavailable during the maintenance.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
May 6, 06:09 UTC
[GLOBAL][Backbone] - Network equipment maintenance notification
Completed - The maintenance is completed, all services are operational.
May 6, 06:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect Latency.

Start time : 06/05/2025 05:00 UTC
End time : 06/05/2025 06:00 UTC
Service impact : Latency is expected for OneAPI tasks during the change
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
May 2, 15:31 UTC
[NYC/CHI/LAX/DFW/MIA/PDX/SFO/PAO/WAS/YMQ/YTO][Network] - Backbone Maintenance Notification
Completed - The scheduled maintenance has been completed.
May 6, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 23:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 05/05/2025 23:30 UTC
End time : 06/05/2025 02:30 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.
Apr 29, 04:16 UTC
[GRA][Network] - Backbone maintenance notification
Completed - The scheduled maintenance has been completed.
May 6, 00:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 05/05/2025 22:00 UTC
End time : 06/05/2025 00:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
May 1, 00:17 UTC
May 5, 2025
[LIM/ERI][Backbone] - Network equipment maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 05/05/2025 14:09 UTC.
May 5, 14:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 13:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect Latency.

Start time : 05/05/2025 13:00 UTC
End time : 05/05/2025 14:00 UTC
Service impact : Latency is expected for OneAPI tasks during the change
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
May 2, 15:22 UTC
[SGP][Network] - Backbone Maintenance Notification
Completed - The maintenance is completed, all services are operational.
May 5, 10:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 05/05/2025 08:30 UTC
End time : 05/05/2025 10:30 UTC
Service impact : During the maintenance, there may be some configuration delays within the OneNetwork scope for approximately 20 minutes. However, there will be no impact on network traffic.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on a network equipment to improve general performance.

Thank you for your understanding.
Apr 29, 21:42 UTC
May 4, 2025

No incidents reported.

May 3, 2025
[RBX8][Cooling System] - Rack R807L21
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 03/05/2025 09:26 UTC.
May 3, 09:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 03/05/2025 06:00 UTC
End time : 03/05/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Apr 23, 13:17 UTC
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