OVHcloud Network Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 06, 2025 - 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 06/06/2025 06:00 UTC
End time : 06/06/2025 11:00 UTC
Service impact : Some servers in this rack will be unavailable for a maximum of 5 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Jun 6, 2025 06:00-11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 2025 - 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled in our network infrastructure.

Start time : 26/05/2025 09:00 UTC
End time : 30/06/2025 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance in our network infrastructure.

Thank you for your understanding.

May 26, 2025 09:00 - Jun 30, 2025 16:00 UTC

About This Site

Welcome to the Network and Infrastructure status page for real-time information on system performance and availability.

Infrastructure || Backbone Operational
Infrastructure || Network Core Operational
Infrastructure || 3AZ Operational
IEB Operational
CCH Operational
MR9 Operational
Infrastructure || BHS Operational
BHS1 Operational
BHS2 Operational
BHS3 Operational
BHS4 Operational
BHS5 Operational
BHS6 Operational
BHS7 Operational
BHS8 Operational
Infrastructure || ERI Operational
ERI1 Operational
Infrastructure || GRA Operational
GRA1 Operational
GRA2 Operational
GRA3 Operational
GRA4 Operational
Infrastructure || LIM Operational
LIM1 Operational
LIM2 Operational
LIM3 Operational
Infrastructure || RBX Under Maintenance
RBX1 Operational
RBX2 Operational
RBX3 Operational
RBX4 Operational
RBX5 Operational
RBX6 Operational
RBX7 Operational
RBX8 Under Maintenance
RBX10 Operational
Infrastructure || SBG Operational
SBG1 Operational
SBG3 Operational
SBG4 Operational
SBG5 Operational
Infrastructure || SGP Operational
SGP1 Operational
SGP2 Operational
Infrastructure || SYD Operational
SYD1 Operational
SYD2 Operational
SYD3 Operational
Infrastructure || WAW Operational
WAW1 Operational
Infrastructure || YNM Operational
YNM1 Operational
Infrastructure || YYZ Operational
YYZ01 Operational
Internet Access || ADSL Operational
Internet Access || Delivery Operational
Internet Access || FTTH Operational
Internet Access || SDSL Operational
Network Services || Additional IP Operational
Network Services || DNS Resolver Operational
RBX Operational
ERI Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
SBG Operational
Network Services || OVHcloud Connect Operational
Network Services || OVHcloud Load Balancer Operational
Network Services || vRack Private Network Operational
OverTheBox || OverTheBox Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[RBX8][Cooling System] - Rack R823L10 Jun 7, 2025 06:00-11:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 07/06/2025 06:00 UTC
End time : 07/06/2025 11:00 UTC
Service impact : Some servers in this rack will be unavailable for a maximum of 5 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on May 20, 2025 - 08:30 UTC

[GRA4][Cooling System] - Rack GRA0401B04B Jun 9, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 09/06/2025 06:30 UTC
End time : 09/06/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 13:42 UTC

[LIM3][Cooling System] - Rack LIM0304A01A Jun 10, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 10/06/2025 05:00 UTC
End time : 10/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Posted on May 26, 2025 - 20:00 UTC

[RBX8][Infrastructure] - Cooling infrastructure maintenance notification Jun 10, 2025 06:00-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 10/06/2025 06:00 UTC
End time : 10/06/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 05, 2025 - 21:11 UTC

[GRA3][Cooling System] - Rack GRA0320A03A Jun 10, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 10/06/2025 06:30 UTC
End time : 10/06/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 14:53 UTC

[BHS6][Network] - rack T06C10 maintenance notification Jun 10, 2025 08:00-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

This may temporarily affect availability.

Start time : 10/06/2025 08:00 UTC
End time : 10/06/2025 10:00 UTC
Service impact : Public and vRack network will be temporarily unavailable for some customers during the operation in this rack T06C10.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.

Posted on May 20, 2025 - 21:33 UTC

[WAW][Network] - Backbone maintenance notification Jun 10, 2025 20:00 - Jun 11, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 10/06/2025 20:00 UTC
End time : 11/06/2025 00:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on the network equipment.

Thank you for your understanding.

Posted on Jun 03, 2025 - 14:13 UTC

[GRA1][Network] - rack G115A07 maintenance notification Jun 11, 2025 00:00-02:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

This may temporarily affect availability.

Start time : 11/06/2025 00:00 UTC
End time : 11/06/2025 02:00 UTC
Service impact : Public and vRack network will be temporarily unavailable for some customers during the operation in this rack G115A07.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.

Posted on May 20, 2025 - 21:20 UTC

[LIM3][Cooling System] - Rack LIM0304A01B Jun 11, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 11/06/2025 05:00 UTC
End time : 11/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Posted on May 26, 2025 - 20:01 UTC

[GRA3][Cooling System] - Rack GRA0320A03B Jun 11, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/06/2025 06:30 UTC
End time : 11/06/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 14:11 UTC

[WAW1][Cooling System] - Rack W17A15 Jun 11, 2025 09:00-11:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 11/06/2025 09:00 UTC
End time : 11/06/2025 11:00 UTC
Service impact : Servers located within the specified rack will be offline during the maintenance window.
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Posted on May 27, 2025 - 23:09 UTC

[LIM3][Cooling System] - Rack LIM0305B01A Jun 12, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 12/06/2025 05:00 UTC
End time : 12/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Posted on Jun 02, 2025 - 11:19 UTC

[GRA3][Cooling System] - Rack GRA0320B05B Jun 12, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 12/06/2025 06:30 UTC
End time : 12/06/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 14:44 UTC

[LIM3][Cooling System] - Rack LIM0303B05B Jun 16, 2025 05:00-13:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 16/06/2025 05:00 UTC
End time : 16/06/2025 13:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Posted on May 22, 2025 - 23:36 UTC

[RBX8][Infrastructure] - Rack R806L22 Jun 16, 2025 06:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 16/06/2025 06:00 UTC
End time : 16/06/2025 15:00 UTC
Service impact : No impact
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance.

Customers concerned by this maintenance will receive a dedicated communication.
Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.

Posted on May 23, 2025 - 16:11 UTC

[GRA3][Cooling System] - Rack GRA0321A01B Jun 16, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 16/06/2025 06:30UTC
End time : 16/06/2025 14:00UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 13:29 UTC

[GRA1][Infrastructure] - Electrical background work Jun 16, 2025 08:00 - Jun 18, 2025 14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 16/06/2025 08:00 UTC
End time : 18/06/2025 14:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we are doing on our electrical background work.

Thank you for your understanding.

Posted on May 14, 2025 - 12:44 UTC

[GRA1][Network] - rack G137B16 maintenance notification Jun 17, 2025 00:00-02:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

This may temporarily affect availability.

Start time : 17/06/2025 00:00 UTC
End time : 17/06/2025 02:00 UTC
Service impact : Public and vRack network will be temporarily unavailable for some customers during the operation in this rack G137B16.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.

Posted on May 20, 2025 - 21:38 UTC

[LIM3][Infrastructure] - Rack LIM0301B05A Jun 17, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 17/06/2025 05:00 UTC
End time : 17/06/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 03, 2025 - 14:53 UTC

[RBX8][Infrastructure] - Rack R806L23 Jun 17, 2025 06:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 17/06/2025 06:00 UTC
End time : 17/06/2025 15:00 UTC
Service impact : No impact
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance.

Customers concerned by this maintenance will receive a dedicated communication.
Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.

Posted on May 23, 2025 - 16:15 UTC

[GRA3][Cooling System] - Rack GRA0321A05B Jun 17, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 17/06/2025 06:30 UTC
End time : 17/06/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Posted on Jun 04, 2025 - 13:33 UTC

[FRA][Network] - Backbone maintenance notification Jun 17, 2025 21:00 - Jun 18, 2025 01:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 17/06/2025 21:00 UTC
End time : 18/06/2025 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on the network equipment.

Thank you for your understanding.

Posted on Jun 03, 2025 - 14:22 UTC

[LIM3][Cooling System] - Rack LIM0304A04A Jun 18, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 18/06/2025 05:00 UTC
End time : 18/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Posted on Jun 02, 2025 - 08:59 UTC

[GRA3][Cooling System] - Rack GRA0321B06A Jun 18, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 18/06/2025 06:30 UTC
End time : 18/06/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 13:36 UTC

[FRA][Network] - Backbone maintenance notification Jun 18, 2025 21:00 - Jun 19, 2025 01:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 18/06/2025 21:00 UTC
End time : 19/06/2025 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on the network equipment.

Thank you for your understanding.

Posted on Jun 03, 2025 - 14:23 UTC

[SBG5][Cooling System] - Rack SBG0504A06C Jun 19, 2025 06:00-18:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 19/06/2025 06:00 UTC
End time : 19/06/2025 18:00 UTC
Service impact : Some servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on Jun 02, 2025 - 15:20 UTC

[GRA3][Cooling System] - Rack GRA0322A01C Jun 19, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 19/06/2025 06:30 UTC
End time : 19/06/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 14:56 UTC

[SBG5][Cooling System] - Rack SBG0504A06C Jun 21, 2025 04:00-18:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 21/06/2025 04:00 UTC
End time : 21/06/2025 18:00 UTC
Service impact : Some servers in this rack will be unavailable for a maximum of 14 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on Jun 02, 2025 - 15:21 UTC

[GRA4][Infrastructure] - Electrical background work in Rack GRA0401E03A Jun 23, 2025 04:00-05:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our electrical infrastructure.

Start time : 23/06/2025 04:00 UTC
End time : 23/06/2025 05:00 UTC
Service impact : All servers in this rack will be unavailable for a maximum of 1 hour.
Service improvement : Following our continuous improvement policy, we are doing some electrical system upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on Jun 05, 2025 - 20:26 UTC

[LIM3][Cooling System] - Rack LIM0306A05A Jun 23, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 23/06/2025 05:00 UTC
End time : 23/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Posted on Jun 02, 2025 - 09:13 UTC

[GRA4][Infrastructure] - Electrical background work in Rack GRA0401E03B Jun 23, 2025 05:00-06:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our electrical infrastructure.

Start time : 23/06/2025 05:00 UTC
End time : 23/06/2025 06:00 UTC
Service impact : All servers in this rack will be unavailable for a maximum of 1 hour.
Service improvement : Following our continuous improvement policy, we are doing some electrical system upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on Jun 05, 2025 - 20:28 UTC

[LIM3][Cooling System] - Rack LIM0306B04C Jun 23, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 23/06/2025 05:00 UTC
End time : 23/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Posted on Jun 02, 2025 - 09:11 UTC

[SBG5][Cooling System] - Rack SBG0504A06C Jun 23, 2025 06:00-18:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 23/06/2025 06:00 UTC
End time : 23/06/2025 18:00 UTC
Service impact : Some servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on Jun 02, 2025 - 15:23 UTC

[GRA3][Cooling System] - Rack GRA0322B04A Jun 23, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 23/06/2025 06:30 UTC
End time : 23/06/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 14:52 UTC

[LIM3][Cooling System] - Rack LIM0302A06C Jun 24, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 24/06/2025 05:00 UTC
End time : 24/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Posted on Jun 02, 2025 - 09:06 UTC

[GRA4][Infrastructure] - Electrical background work in Rack GRA0401D02A Jun 24, 2025 05:00-06:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our electrical infrastructure.

Start time : 24/06/2025 05:00 UTC
End time : 24/06/2025 06:00 UTC
Service impact : All servers in this rack will be unavailable for a maximum of 1 hour.
Service improvement : Following our continuous improvement policy, we are doing some electrical system upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

Posted on Jun 05, 2025 - 20:51 UTC

[LIM3][Cooling System] - Rack LIM0304B04C Jun 25, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 25/06/2025 05:00 UTC
End time : 25/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Posted on Jun 02, 2025 - 09:04 UTC

[LIM3][Infrastructure] - Rack LIM0301B05B Jun 25, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/06/2025 05:00 UTC
End time : 25/06/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 03, 2025 - 14:54 UTC

[GRA3][Cooling System] - Rack GRA0320B04A Jun 25, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/06/2025 06:30 UTC
End time : 25/06/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 13:40 UTC

[LIM3][Cooling System] - Rack LIM0304B04A Jun 26, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 26/06/2025 05:00 UTC
End time : 26/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Posted on Jun 02, 2025 - 09:15 UTC

[GRA3][Cooling System] - Rack GRA0320B04B Jun 26, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/06/2025 06:30 UTC
End time : 26/06/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 14:45 UTC

[LIM3][Cooling System] - Rack LIM0301B03C Jun 30, 2025 05:00-15:00 UTC

Update - This maintenance has been re-scheduled.
Below you can find the new information regarding the operation.

Start time : 30/06/2025 05:00 UTC
End time : 30/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 28, 2025 - 13:52 UTC
Scheduled - This maintenance has been re-scheduled.
Below you can find the new information regarding the operation.

Start time : 12/06/2025 05:00 UTC
End time : 12/06/2025 13:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 27, 2025 - 02:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 2025 - 05:01 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 26/05/2025 05:00 UTC
End time : 26/05/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 22, 2025 - 22:59 UTC

[GRA3][Cooling System] - Rack GRA0320B04C Jun 30, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/06/2025 06:30 UTC
End time : 30/06/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 14:42 UTC

[LIM3][Cooling System] - Rack LIM0302B06A Jul 1, 2025 05:00-15:00 UTC

Update - This maintenance has been re-scheduled.
Below you can find the new information regarding the operation.

Start time : 01/07/2025 05:00 UTC
End time : 01/07/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 28, 2025 - 13:55 UTC
Update - This maintenance has been re-scheduled.
Below you can find the new information regarding the operation.

Start time : 17/06/2025 05:00 UTC
End time : 17/06/2025 13:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 27, 2025 - 03:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 27/05/2025 05:00 UTC
End time : 27/05/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 22, 2025 - 22:40 UTC

[GRA4][Cooling System] - Rack GRA0401B01C Jul 1, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/07/2025 06:30 UTC
End time : 01/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 14:10 UTC

[GRA4][Cooling System] - Rack GRA0401D02A Jul 2, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 02/07/2025 06:30 UTC
End time : 02/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 13:50 UTC

[GRA4][Cooling System] - Rack GRA0401D02B Jul 3, 2025 06:30-13:30 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 03/07/2025 06:30 UTC
End time : 03/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 14:13 UTC

[GRA4][Cooling System] - Rack GRA0401A04A Jul 7, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 07/07/2025 06:30 UTC
End time : 07/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 14:47 UTC

[GRA4][Cooling System] - Rack GRA0401B02B Jul 8, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 08/07/2025 06:30 UTC
End time : 08/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 14:08 UTC

[GRA4][Cooling System] - Rack GRA0401C01A Jul 9, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 09/07/2025 06:30 UTC
End time : 09/07/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 14:50 UTC
Jun 6, 2025

Unresolved incident: [RBX8][Cooling System] - Rack R823L10.

Jun 5, 2025
Resolved - We would like to inform you that we had an incident on our backbone infrastructure.
This incident has now been resolved.

Here is detail for this incident :
Start time : 05/06/2025 20:07 UTC
End time : 05/06/2025 20:27 UTC
Impacted Service(s) : Latency has been observed on our EU Backbone
Customers Impact : Customers were facing latency increase to access their services.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Jun 5, 20:45 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 19:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 12:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 05/06/2025 12:00 UTC
End time : 05/06/2025 14:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we are doing on our electrical background work in the rack GRA0401E02A.

Thank you for your understanding.

Jun 5, 10:04 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 19:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 05:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 05/06/2025 05:00 UTC
End time : 05/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 27, 23:23 UTC
Completed - The maintenance is completed, all services are operational.
Jun 5, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:01 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 02/06/2025 06:00 UTC
End time : 05/06/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.

May 14, 16:39 UTC
Completed - The maintenance is completed, all services are operational.
Jun 5, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 05/06/2025 06:00 UTC
End time : 05/06/2025 11:00 UTC
Service impact : Some servers in this rack will be unavailable for a maximum of 5 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.

May 20, 08:27 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 01:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 23:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our network infrastructure.

Start time : 04/06/2025 23:30 UTC
End time : 05/06/2025 02:30 UTC
Service impact : During the maintenance, vRack (Private Network) will be unreachable in the rooms G108 and G118.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network core equipment.

Thank you for your understanding.

May 21, 23:03 UTC
Jun 4, 2025
Completed - The scheduled maintenance has been completed.
All services are operational.

Jun 4, 17:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 04/06/2025 06:30 UTC
End time : 04/06/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

May 28, 14:59 UTC
Completed - The scheduled maintenance has been completed.
All services are operational.

Jun 4, 13:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 05:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 04/06/2025 05:00 UTC
End time : 04/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 27, 23:19 UTC
Completed - The maintenance is completed, all services are operational.
Jun 4, 12:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 04/06/2025 07:00 UTC
End time : 04/06/2025 11:00 UTC
Service impact : Customers may experience latencies during the One Network configuration.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.

May 29, 00:05 UTC
Resolved - We would like to inform you that the incident on rooms R709 - R710 has now been resolved.

Here is detail for this incident :
Start time : 03/06/2025 12:16 UTC
End time : 03/06/2025 23:48 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Jun 4, 03:27 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some servers might have experienced a temporary drop in performance due to a potential issue with the cooling system in the specified rooms.
Ongoing Actions : Our technical team is currently monitoring the incident.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jun 3, 23:48 UTC
Identified - We have determined the origin of the incident affecting our cooling infrastructure in the rooms R709 and R710.

Here are some supplementary details :
Start time : 03/06/2025 12:16 UTC
Impacted Service(s) : Our cooling system is in a degraded state for rooms R709 / R710.
Customers Impact : Some servers might experience a temporary drop in performance due to a potential issue with the cooling system in the specified rooms.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jun 3, 13:10 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 03:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer in Amsterdam.

This may temporarily affect availability.

Start time : 03/06/2025 20:00 UTC
End time : 04/06/2025 03:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.

Jun 3, 12:38 UTC
Jun 3, 2025
Completed - The scheduled maintenance has been completed.
Jun 3, 15:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 03/06/2025 06:30 UTC
End time : 03/06/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

May 28, 15:05 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 14:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 05:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 03/06/2025 05:00 UTC
End time : 03/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 27, 22:58 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 13:55 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 03/06/2025 06:00 UTC
End time : 03/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Jun 2, 08:51 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 11:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 03/06/2025 08:00 UTC
End time : 03/06/2025 11:00 UTC
Service impact : Customers may experience latencies during the One Network configuration.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.

May 28, 23:43 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 11:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:01 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 02/06/2025 06:00 UTC
End time : 05/06/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.

May 14, 16:39 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 03/06/2025 07:00 UTC
End time : 03/06/2025 11:00 UTC
Service impact : Customers may experience latencies during the One Network configuration.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.

May 28, 23:28 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 09:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

This may temporarily affect availability.

Start time : 03/06/2025 08:00 UTC
End time : 03/06/2025 10:00 UTC
Service impact : Public and vRack network will be temporarily unavailable for some customers during the operation in this rack T06C11.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.

May 13, 20:57 UTC
Jun 2, 2025
Completed - The scheduled maintenance has been completed.
Jun 2, 15:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 05:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 02/06/2025 05:00 UTC
End time : 02/06/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 27, 23:13 UTC
Completed - The scheduled maintenance has been completed.
Jun 2, 14:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:01 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 02/06/2025 06:00 UTC
End time : 05/06/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.

May 14, 16:39 UTC
Completed - The scheduled maintenance has been completed.
Jun 2, 14:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 02/06/2025 06:30 UTC
End time : 02/06/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 29, 03:54 UTC
Completed - The scheduled maintenance has been completed.
Jun 2, 13:27 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 02/06/2025 06:30 UTC
End time : 02/06/2025 13:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.

May 13, 21:08 UTC
Completed - The scheduled maintenance has been completed.
Jun 2, 13:05 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 02/06/2025 08:10 UTC
End time : 03/06/2025 15:00 UTC
Service impact : Maintenance may cause a rise in server temperatures, resulting in low latencies.
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

Jun 2, 08:42 UTC
Completed - The scheduled maintenance has been completed.
Jun 2, 12:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 02/06/2025 06:00 UTC
End time : 05/06/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.

May 14, 16:39 UTC
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Completed - The maintenance is completed, all services are operational.
May 30, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 11:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 30/05/2025 11:00 UTC
End time : 30/05/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.

May 28, 01:19 UTC
May 29, 2025
Completed - The maintenance is completed, all services are operational.
May 29, 21:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 11:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 29/05/2025 11:00 UTC
End time : 29/05/2025 20:00 UTC
Service impact : Some servers might be temporarily unavailable during 20 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance.
The operation is carried out in several steps:
Step 1 : From 11:00 UTC to 11:30 UTC, this step may temporarily affect Availability of servers
Step 2 : From 11:30 UTC to 19:30 UTC
Step 3 : From 19:30 UTC to 20:00 UTC, this step may temporarily affect Availability of servers

Rooms where you may experience unavailability on BHS4 are T04A, T04B and T04C
Rooms where you may experience unavailability on BHS6 are T06B, T06C, T06D, T06E, T06F and T06G
Rooms where you may experience unavailability on BHS7 are B702, B703, B707 and B709

Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.

Apr 18, 13:17 UTC
Completed - The scheduled maintenance has been completed.
All the services are operational again.

May 29, 16:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 15:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 29/05/2025 15:00 UTC
End time : 29/05/2025 16:00 UTC
Service impact : Some servers might be temporarily unavailable during 10 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance.

From 15:00 UTC to 15:10 UTC, the maintenance may temporarily affect availability of servers

Rooms where you may experience unavailability on BHS5 are: T05A, T05B, T05C, T05D, T05E, T05F, T05G and T05H
Rooms where you may experience unavailability on BHS7 are: B710 and B716

Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.

May 7, 15:15 UTC
Resolved - We would like to inform you that the incident on our Backbone infrastructure has now been resolved.

Here is detail for this incident :
Start time : 28/05/2025 16:50 UTC
End time : 28/05/2025 17:24 UTC
Root Cause :A malfunction has been detected on our provider infrastructure.

We thank you for your understanding and patience throughout this incident.

May 29, 13:12 UTC
Investigating - An incident is in progress on our Network in LIM/FRA, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 28/05/2025 16:50 UTC
Service impact : Somes latency and loss is being observed on the Backbone of Limburg and Frankfurt.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

May 28, 17:03 UTC
Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 29/05/2025 07:10 UTC
End time : 29/05/2025 09:50 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

May 29, 09:56 UTC
Identified - We have determined the origin of the incident affecting our Infrastructure offer on the specific Room 06.
Here are some supplementary details :

Start time : 29/05/2025 07:10 UTC
Impacted Service(s) : Some servers in room 06 are no longer responding.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

May 29, 08:04 UTC
Investigating - We are currently investigating an incident affecting our Infrastructure , which is causing temporary availability issue in the Room 06.

Here are some supplementary details :

Start time : 29/05/2025 07:10 UTC
Service impact : Some servers in room 06 are no longer responding.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

May 29, 07:45 UTC
Completed - The scheduled maintenance has been completed.
May 29, 09:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 08:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 29/05/2025 08:00 UTC
End time : 29/05/2025 09:30 UTC
Service impact : The specified rack's servers will be unavailable during operation.
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 29, 03:42 UTC
May 28, 2025
Completed - The maintenance is completed, all services are operational.
May 28, 18:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 28/05/2025 06:00 UTC
End time : 28/05/2025 14:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

May 22, 02:04 UTC
Resolved - An incident has occured on our Network in LON. Please find the details:
Start time : 20/05/2025 19:20 UTC
End time : 20/05/2025 19:27 UTC
Service impact : Somes latency and loss has been observed on the Backbone of London.
Root cause : Network equipment malfunction
We thank you for your understanding and patience throughout this incident

May 28, 18:05 UTC
Completed - The maintenance is completed, all services are operational.
May 28, 14:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 28/05/2025 07:00 UTC
End time : 28/05/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 28, 07:20 UTC
Completed - The maintenance is completed, all services are operational.
May 28, 13:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 05:01 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 28/05/2025 05:00 UTC
End time : 28/05/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 26, 19:57 UTC
Completed - The scheduled maintenance has been completed.
May 28, 08:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 08:23 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

Start time : 28/05/2025 07:00 UTC
End time : 28/05/2025 08:15 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance on rack W17A13.

Thank you for your understanding.

May 13, 20:50 UTC
Completed - The scheduled maintenance has been completed.
All the services are now operational.

May 28, 08:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect latency.

Start time : 28/05/2025 05:00 UTC
End time : 28/05/2025 07:00 UTC
Service impact : You may experience latencies during the configuration task on OneNetwork for 20 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backbone offer.

Thank you for your understanding.

May 14, 15:35 UTC
Resolved - We would like to inform you that the incident in our Network in RBX/FRA has now been resolved.

Here is detail for this incident :
Start time : 27/05/2025 20:00 UTC
End time : 27/05/2025 20:45 UTC
Root cause : It was due to a malfunction on a fiber caused by a provider.

We thank you for your understanding and patience throughout this incident.

May 28, 04:15 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : No more latency on the Backbone of RBX and Frankfurt since 20:45 UTC.
Ongoing Actions : The incident has been resolved and our technical teams are monitoring.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

May 27, 22:00 UTC
Investigating - An incident is in progress on our Network in RBX/FRA, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 27/05/2025 20:00 UTC
Service impact : Somes latency and loss is being observed on the Backbone of RBX and Frankfurt.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

May 27, 20:36 UTC
Resolved - We would like to inform you that the incident in SBG/MIL/ZUR Backbone infrastructure has now been resolved.

Here is detail for this incident :
Start time : 26/05/2025 20:00 UTC
End time : 27/05/2025 21:38 UTC
Root Cause : This incident was a technical issue with one of our upstream providers.

We thank you for your understanding and patience throughout this incident.

May 28, 01:08 UTC
Investigating - An incident is in progress on our Network in SBG/MIL/ZUR, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 26/05/2025 20:00 UTC
Service impact : Some latency is being observed on the Backbone to Milan and Zurich
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

May 27, 15:31 UTC
May 27, 2025
Completed - The maintenance is completed, all services are operational.
May 27, 20:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 06:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 27/05/2025 06:00 UTC
End time : 27/05/2025 14:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

May 22, 01:43 UTC
Completed - The maintenance is completed, all services are operational.
May 27, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 05:01 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure on rack LIM0302A03C in LIM3.

Start time : 27/05/2025 05:00 UTC
End time : 27/05/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a preventive water manifold replacement.

Thank you for your understanding.

May 26, 14:10 UTC
Completed - The scheduled maintenance has been completed.
All the services are now operational.

May 27, 11:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/05/2025 06:00 UTC
End time : 28/05/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our infrastructure.

Thank you for your understanding.

May 22, 08:00 UTC
Completed - The scheduled maintenance has been completed.
All the services are now operational.

May 27, 08:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 07:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our vRack offering.

Start time : 27/05/2025 07:00 UTC
End time : 27/05/2025 08:00 UTC
Service impact : Fabric will be unavailable during the change, all tasks will be delayed until the end of the change.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.

May 22, 21:45 UTC
Completed - The scheduled maintenance has been completed.
All the services are now operational.

May 27, 07:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect latency.

Start time : 27/05/2025 05:00 UTC
End time : 27/05/2025 07:00 UTC
Service impact : You may experience latencies during the configuration task on OneNetwork for 20 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backbone offer.

Thank you for your understanding.

May 14, 15:25 UTC
May 26, 2025
Completed - The scheduled maintenance has been completed.
All services are operational.

May 26, 15:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 26/05/2025 06:00 UTC
End time : 26/05/2025 14:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.

May 22, 01:34 UTC
Completed - The maintenance is completed, all services are operational.
May 26, 11:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/05/2025 06:00 UTC
End time : 27/05/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our infrastructure.

Thank you for your understanding.

May 22, 08:05 UTC
Completed - The maintenance is completed, all services are operational.
May 26, 06:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

This may temporarily affect latency.

Start time : 26/05/2025 05:00 UTC
End time : 26/05/2025 07:00 UTC
Service impact : You may experience latencies during the configuration task on OneNetwork for 20 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backbone offer.

Thank you for your understanding.

May 14, 15:17 UTC
May 25, 2025

No incidents reported.

May 24, 2025
Completed - The scheduled maintenance has been completed.
May 24, 02:50 UTC
In progress - The scheduled maintenance needs to start at the moment.
Start time : 18/05/2025 00:47 UTC
We apologize for any inconvenience caused.

May 19, 00:48 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 19/05/2025 08:00 UTC
End time : 23/05/2025 23:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.

Apr 25, 02:03 UTC
May 23, 2025
Resolved - We would like to inform you that the incident on vRack offer has now been resolved.

Here is detail for this incident :
Start time : 19/05/2025 09:57 UTC
End time : 23/05/2025 14:02 UTC
Impacted Service(s) : Configuration of vRack network was temporarily unavailable.
Customers Impact : Since 23/05/2025 12:30 UTC, customers are able to configure their vRack without a problem.
Impacted customers between 19/05/2025 09:57 UTC and 23/05/2025 12:30 UTC are able to configure their vRack network (add/remove servers from vRack) since 23/05/2025 14:02 UTC.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

May 23, 14:09 UTC
Update - We are currently experiencing an incident affecting our Network offering, which is causing temporary functionality issues.

Here is detail for this incident :
Start time : 19/05/2025 09:57 UTC
Impacted Service(s) : Configuration of vRack network is temporarily unavailable.
Customers Impact : Customers are temporarily unable to configure their vRack network (add/remove servers from vRack).
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

May 23, 13:16 UTC
Investigating - We are currently experiencing an event affecting our vRack offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

May 23, 13:06 UTC