Network & Infrastructure Status

OVHcloud Network Status

Current status

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Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[BHS][Network] - Network Maintenance Notification

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 15, 2025 - 13:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 2025 - 09:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our Network infrastructure.

Start time : 11/08/2025 09:00 UTC
End time : 29/08/2025 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.
Aug 11, 2025 09:00 - Aug 28, 2025 16:00 UTC

About This Site

Welcome to the Network and Infrastructure status page for real-time information on system performance and availability.

Infrastructure || Backbone Operational

Infrastructure || Network Core Operational

Infrastructure || 3AZ Operational

IEB Operational

CCH Operational

MR9 Operational

Infrastructure || BHS Operational

BHS1 Operational

BHS2 Operational

BHS3 Operational

BHS4 Operational

BHS5 Operational

BHS6 Operational

BHS7 Operational

BHS8 Operational

Infrastructure || ERI Operational

ERI1 Operational

Infrastructure || GRA Operational

GRA1 Operational

GRA2 Operational

GRA3 Operational

GRA4 Operational

Infrastructure || LIM Operational

LIM1 Operational

LIM2 Operational

LIM3 Operational

Infrastructure || RBX Operational

RBX1 Operational

RBX2 Operational

RBX3 Operational

RBX4 Operational

RBX5 Operational

RBX6 Operational

RBX7 Operational

RBX8 Operational

RBX10 Operational

Infrastructure || SBG Operational

SBG1 Operational

SBG3 Operational

SBG4 Operational

SBG5 Operational

Infrastructure || SGP Operational

SGP1 Operational

SGP2 Operational

Infrastructure || SYD Operational

SYD1 Operational

SYD2 Operational

SYD3 Operational

Infrastructure || WAW Operational

WAW1 Operational

Infrastructure || YNM Operational

YNM1 Operational

Infrastructure || YYZ Operational

YYZ01 Operational

Network Services || Additional IP Operational

Network Services || BYOIP delivery Operational

Network Services || DNS Resolver Operational

RBX Operational

ERI Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

SBG Operational

Network Services || OVHcloud Connect Operational

Network Services || OVHcloud Load Balancer Operational

Network Services || RTvRack Operational

Network Services || vRack Private Network Operational

Network Services || vRack Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[RBX8][Cooling System] - Rack R821L18 Aug `18`, `2025` `04:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 18/08/2025 04:00 UTC
End time : 18/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 23, 2025 - 14:59 UTC

[YNM1][Cooling System] - Rack YNM0102G03C Aug `18`, `2025` `04:30`-`12:30` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 18/08/2025 04:30 UTC
End time : 18/08/2025 12:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2025 - 20:56 UTC

[SBG3][Cooling System] - Rack S313B07 Aug `18`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 18/08/2025 06:00 UTC
End time : 18/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2025 - 21:28 UTC

[GRA1][Infrastructure] - Rack G105B15 maintenance notification Aug `18`, `2025` `06:00`-`15:40` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time: 18/08/2025 06:00 UTC
End time: 18/08/2025 15:40 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on rack G105B15.

Thank you for your understanding.
Posted on Aug 13, 2025 - 20:17 UTC

[GRA2][Infrastructure] - Rack G266B02 maintenance notification Aug `18`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time: 18/08/2025 06:00 UTC
End time: 18/08/2025 15:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on rack G266B02.

Thank you for your understanding.
Posted on Aug 13, 2025 - 20:19 UTC

[SBG5][Cooling System] - Rack SBG0501A04A Aug `18`, `2025` `06:00`-`15:00` UTC

[GRA3][Cooling System] - Rack GRA0326B06B Aug `18`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 18/08/2025 06:30 UTC
End time : 18/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2025 - 21:05 UTC

[ERI1][Cooling System] - Rack ERI0112A05A Aug `18`, `2025` `06:30`-`11:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 18/08/2025 06:30 UTC
End time : 18/08/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 08, 2025 - 22:49 UTC

[BHS8][Cooling System] - Rack BHS0817A02C Aug `18`, `2025` `11:00`-`19:30` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 18/08/2025 11:00 UTC
End time : 18/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 16, 2025 - 17:00 UTC

[FRA][Backbone] - Equipment maintenance notification Aug `18`, `2025` `20:00` - Aug `19`, `2025` `04:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time: 18/08/2025 20:00 UTC
End time: 19/08/2025 04:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment located in Frankfurt.

Thank you for your understanding.
Posted on Aug 14, 2025 - 21:08 UTC

[GRA2][Network] - Room G211B maintenance notification Aug `19`, `2025` `00:00`-`03:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our network service for room G211B.

This may temporarily affect availability.
Start time: 19/08/2025 00:00 UTC
End time: 19/08/2025 03:00 UTC
Service impact: Micro flaps and packet loss might be observed for servers located in the specified room for 30 minutes during the operation.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Aug 04, 2025 - 20:21 UTC

[RBX8][Cooling System] - Rack R823R23 Aug `19`, `2025` `04:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 19/08/2025 04:00 UTC
End time : 19/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 23, 2025 - 15:02 UTC

[SBG5][Cooling System] - Rack SBG0502A02C Aug `19`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 19/08/2025 06:00 UTC
End time : 19/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2025 - 21:31 UTC

[SBG5][Cooling System] - Rack SBG0504A06A Aug `19`, `2025` `06:00`-`15:00` UTC

[WAW1][Cooling System] - Rack W04B09 Aug `19`, `2025` `06:00`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 19/08/2025 06:00 UTC
End time : 19/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 01, 2025 - 15:00 UTC

[RBX8][Infrastructure] - Rack R806R16 / R806R17 Aug `19`, `2025` `06:00`-`12:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 19/08/2025 06:00 UTC
End time : 19/08/2025 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Aug 08, 2025 - 20:58 UTC

[GRA3][Cooling System] - Rack GRA0401A04A Aug `19`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 19/08/2025 06:30 UTC
End time : 19/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2025 - 21:07 UTC

[ERI1][Cooling System] - Rack ERI0112A05B Aug `19`, `2025` `06:30`-`11:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 19/08/2025 06:30 UTC
End time : 19/08/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 08, 2025 - 22:52 UTC

[BHS8][Cooling System] - Rack BHS0817A01B Aug `19`, `2025` `11:00`-`19:30` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 19/08/2025 11:00 UTC
End time : 19/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 16, 2025 - 18:52 UTC

[BHS4][Infrastructure] - Electrical background work Aug `19`, `2025` `11:30`-`17:00` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 19/08/2025 11:30 UTC
End time : 19/08/2025 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Jul 10, 2025 - 17:27 UTC

[GRA1][Network] - Room G125 maintenance notification Aug `20`, `2025` `00:00`-`03:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Public Network service.

This may temporarily affect availability.

Start time : 20/08/2025 00:00 UTC
End time : 20/08/2025 03:00 UTC
Service impact : Public network will be temporarily unavailable for some servers located in room G125.
Network disruption might also be observed.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment .

Thank you for your understanding.
Posted on Aug 08, 2025 - 20:41 UTC

[YNM1][Cooling System] - Rack YNM0102G02C Aug `20`, `2025` `04:30`-`12:30` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 20/08/2025 04:30 UTC
End time : 20/08/2025 12:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2025 - 21:01 UTC

[RBX8][Infrastructure] - Rack R806L18 / R806L19 Aug `20`, `2025` `06:00`-`12:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 20/08/2025 06:00 UTC
End time : 20/08/2025 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Aug 08, 2025 - 21:02 UTC

[WAW1][Cooling System] - Rack W04B08 Aug `20`, `2025` `06:00`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 20/08/2025 06:00 UTC
End time : 20/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 05, 2025 - 13:31 UTC

[SBG3][Cooling System] - Rack S333A08 Aug `20`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 20/08/2025 06:00 UTC
End time : 20/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 04, 2025 - 13:07 UTC

[ERI1][Cooling System] - Rack ERI0112A05C Aug `20`, `2025` `06:30`-`11:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 20/08/2025 06:30 UTC
End time : 20/08/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 08, 2025 - 22:54 UTC

[GRA3][Cooling System] - Rack GRA0401A04B Aug `20`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 20/08/2025 06:30 UTC
End time : 20/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2025 - 21:12 UTC

[GRA1][Network] - Rooms G108 / G118 vRack Private Network Aug `21`, `2025` `00:00`-`04:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our vRack Private Network in the rooms G108 and G118.

This may temporarily affect availability.

Start time : 21/08/2025 00:00 UTC
End time : 21/08/2025 04:00 UTC
Service impact : vRack network will be temporarily unavailable.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vRack Private Network.

Thank you for your understanding.
Posted on Aug 07, 2025 - 22:00 UTC

[RBX8][Infrastructure] - Rack R806L24 / R806L25 Aug `21`, `2025` `06:00`-`12:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 21/08/2025 06:00 UTC
End time : 21/08/2025 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Aug 08, 2025 - 21:05 UTC

[GRA4][Cooling System] - Rack GRA0401B02A Aug `21`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 21/08/2025 06:30 UTC
End time : 21/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2025 - 21:14 UTC

[RBX8][Infrastructure] - Rack R806R15 / R806R18 Aug `22`, `2025` `06:00`-`12:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 22/08/2025 06:00 UTC
End time : 22/08/2025 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Aug 08, 2025 - 21:07 UTC

[RBX8][Cooling System] - Rack R808R27 Aug `25`, `2025` `04:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2025 04:00 UTC
End time : 25/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2025 - 21:37 UTC

[YNM1][Cooling System] - Rack YNM0102G01C Aug `25`, `2025` `04:30`-`12:30` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2025 04:30 UTC
End time : 25/08/2025 12:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2025 - 21:00 UTC

[SBG3][Cooling System] - Rack S313B08 Aug `25`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2025 06:00 UTC
End time : 25/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 04, 2025 - 13:14 UTC

[RBX8][Infrastructure] - Racks R808L16/R808L17/R808L18 Aug `25`, `2025` `06:00`-`10:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.
Start time: 25/08/2025 06:00 UTC
End time: 25/08/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R808L16, R808L17 and R808L18.

Thank you for your understanding.
Posted on Aug 14, 2025 - 20:32 UTC

[GRA4][Cooling System] - Rack GRA0401B02B Aug `25`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2025 06:30 UTC
End time : 25/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 04, 2025 - 13:05 UTC

[BHS4][Cooling System] - Rack T04B16 Aug `25`, `2025` `10:00`-`19:25` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2025 10:00 UTC
End time : 25/08/2025 19:25UTC
Service impact : The servers will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 06, 2025 - 13:16 UTC

[RBX8][Cooling System] - Rack R831B21 Aug `26`, `2025` `04:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2025 04:00 UTC
End time : 26/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2025 - 21:38 UTC

[SBG3][Cooling System] - Rack S313B09 Aug `26`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2025 06:00 UTC
End time : 26/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 04, 2025 - 12:32 UTC

[RBX8][Infrastructure] - Racks R808L19/R808L20/R808L21 Aug `26`, `2025` `06:00`-`10:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.
Start time: 26/08/2025 06:00 UTC
End time: 26/08/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R808L19, R808L20 and R808L21.

Thank you for your understanding.
Posted on Aug 14, 2025 - 20:34 UTC

[ERI1][Cooling System] - Rack ERI0112B05A Aug `26`, `2025` `06:30`-`11:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2025 06:30 UTC
End time : 26/08/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 08, 2025 - 22:57 UTC

[GRA4[Cooling System] - Rack GRA0401B04C Aug `26`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2025 06:30 UTC
End time : 26/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 04, 2025 - 13:22 UTC

[SBG3][Cooling System] - Rack S314A08 Aug `27`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/08/2025 06:00 UTC
End time : 27/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 04, 2025 - 13:17 UTC

[SBG3][Cooling System] - Rack S310B05 Aug `27`, `2025` `06:00`-`15:00` UTC

[RBX8][Infrastructure] - Racks R808L22/R808L23/R808L24 Aug `27`, `2025` `06:00`-`10:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.
Start time: 27/08/2025 06:00 UTC
End time: 27/08/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R808L22, R808L23 and R808L24.

Thank you for your understanding.
Posted on Aug 14, 2025 - 20:35 UTC

[ERI1][Cooling System] - Rack ERI0112B05B Aug `27`, `2025` `06:30`-`11:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/08/2025 06:30 UTC
End time : 27/08/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 08, 2025 - 23:02 UTC

[GRA4][Cooling System] - Rack GRA0401C01A Aug `27`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/08/2025 06:30 UTC
End time : 27/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 04, 2025 - 13:19 UTC

[SBG3][Cooling System] - Rack S313B05 Aug `28`, `2025` `06:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/08/2025 06:00 UTC
End time : 28/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 04, 2025 - 13:15 UTC

[RBX8][Infrastructure] - Racks R808L25/R808L26/R808L27 Aug `28`, `2025` `06:00`-`10:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.
Start time: 28/08/2025 06:00 UTC
End time: 28/08/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R808L25, R808L26 and R808L27.

Thank you for your understanding.
Posted on Aug 14, 2025 - 20:37 UTC

[SBG3][Cooling System] - Rack S313B09 Aug `28`, `2025` `06:30`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/08/2025 06:30 UTC
End time : 28/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 04, 2025 - 13:10 UTC

Past Incidents

Aug 15, 2025

[ERI1][Cooling System] - Rack ERI0102G

Completed - The maintenance is completed, all services are operational.
Aug 15, 14:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 11:03 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 15/08/2025 11:00 UTC
End time : 15/08/2025 14:50 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 15, 11:03 UTC

[APAC][Backbone] - Network instabilities between SGP and SYD

Resolved - We are pleased to inform you that the incident affecting our Backbone offer has been resolved.

Start time : 14/08/2025 03:32 UTC
End time : 15/08/2025 09:10 UTC
Root Cause : This incident was caused by a network issue from a provider.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 12:35 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer in SGP and SYD regions.

Here are some supplementary details :
Start time : 14/08/2025 03:32 UTC
Impacted Service(s) : There is a latency increase between SGP and SYD backbone infrastructure.
Customers Impact : Some customers in the SGP and SYD regions may experience latency issues.
Root Cause : This incident is caused by an issue on our provider side.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 14:59 UTC

[RBX3][Infrastructure] - Room R41- R43 - R46 Incident Notification

Resolved - We are pleased to inform you that the incident affecting our Infrastructure in the specific rooms R41- R43 and R46 has been resolved.

Start time : 14/08/2025 08:19 UTC
End time : 15/08/2025 09:12 UTC
Root Cause : This incident was caused by our ptovider on an electrical equipment .

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 09:35 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The affected servers are being brought back online gradually, less than 10 servers remain offline.
Ongoing Actions : The team is currently working to restore the remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 08:40 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The affected servers are being brought back online gradually, less than 15 servers remain offline.
Ongoing Actions : The team is currently working to restore the remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 06:09 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The affected servers are being brought back online gradually, less than 20 servers remain offline.
Ongoing Actions : The team is currently working to restore the remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 04:06 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The affected servers are being brought back online gradually, less than 30 servers remain offline.
Ongoing Actions : The team is currently working to restore the remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 01:00 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The affected servers are being brought back online gradually, less than 50 servers remain offline.
Ongoing Actions : The team is currently working to restore the remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 23:33 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The affected servers are being brought back online gradually, less than 70 servers remain offline.
Ongoing Actions : The team is currently working to restore the remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 22:39 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The affected servers are being brought back online gradually, less than 80 servers remain offline.
Ongoing Actions : The team is currently working to restore the remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 21:11 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The affected servers are being brought back online gradually, fewer than 1% remain offline.
Ongoing Actions : The team is currently working to restore the remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 16:57 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The impacted servers are being brought back online progressively.
Ongoing Actions : The team is currently working to restore the remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 14:06 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We had a new electrical cut on the rooms R41- R43 and R46, major part of servers are now operational again.
Ongoing Actions : Our team is working to fix remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 11:15 UTC

Identified - We are currently investigating an incident affecting our Infrastructure offering, which is causing temporary issue in Room R41- R43 - R46 in RBX3.

Here are some supplementary details :

Start time : 14/08/2025 08:19 UTC
Impacted Service(s) : Multiple Racks located in Room R41- R43 and R46 were unavailable.
Customers Impact : Customers were temporarily unable to access their servers or Service located in Room R41- R43 and R46.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified. Most of the racks and services are operational again our team is working on the remaining racks.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 09:31 UTC

Investigating - We are currently experiencing an event affecting our Infrastructure offer.

Start time : 14/08/2025 08:19 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 08:33 UTC

Aug 14, 2025

[BHS8][Cooling System] - Rack BHS0816B01C

Completed - All services are operational. There has been no impact since 19:00 UTC.
Aug 14, 19:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 14/08/2025 11:00 UTC
End time : 14/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 16:55 UTC

[GRA3][Cooling System] - Rack GRA0323B06A

Completed - All services are operational. There has been no impact since 14:00 UTC.
Aug 14, 17:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 14/08/2025 06:30 UTC
End time : 14/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 23, 15:42 UTC

[SBG3][Cooling System] - Rack S356A08

Completed - All services are operational. There has been no impact since 15:00 UTC.
Aug 14, 17:09 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 09:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 06:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 14/08/2025 06:00 UTC
End time : 14/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 23, 15:38 UTC

[LIM3][Cooling System] - Rack LIM0306B01C

Completed - The maintenance is completed, all services are operational.
Aug 14, 12:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 05:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 14/08/2025 05:00 UTC
End time : 14/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 23, 14:48 UTC

[ERI1][Cooling System] - Rack ERI0112A04C

Completed - The maintenance is completed, all services are operational.
Aug 14, 12:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 14/08/2025 06:30 UTC
End time : 14/08/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 22:46 UTC

[SBG3][Cooling System] - Rack S315A09

Completed - The maintenance is completed, all services are operational.
Aug 14, 09:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 06:01 UTC

[SBG3][Cooling System] - Rack S315A08

Completed - The maintenance is completed, all services are operational.
Aug 14, 09:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 06:00 UTC

[GLOBAL][Backbone] - Equipment maintenance notification

Completed - The maintenance is completed, all services are operational.
Aug 14, 09:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time: 14/08/2025 07:00 UTC
End time: 14/08/2025 11:30 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Aug 11, 16:44 UTC

Aug 13, 2025

[BHS8][Cooling System] - Rack BHS0817A03A

Completed - The scheduled maintenance has been completed.
Aug 13, 20:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2025 11:00 UTC
End time : 13/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 19:01 UTC

[LIM/RBX/GRA/SBG/BHS][Network] - Backbone Maintenance Notification

Completed - All services are operational.
Aug 13, 17:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 09:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 12/08/2025 09:00 UTC
End time : 13/08/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.
Aug 7, 02:34 UTC

[GRA3][Cooling System] - Rack GRA0323B05C

Completed - All services are operational. There has been no impact since 14:08 UTC.
Aug 13, 15:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2025 06:30 UTC
End time : 13/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 28, 20:54 UTC

[RBX8][Cooling System] - Rack R831A15

Completed - All services are operational. There has been no impact since 14:47 UTC.
Aug 13, 15:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 04:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2025 04:00 UTC
End time : 13/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 28, 21:34 UTC

[SBG3][Cooling System] - Rack S313B04

Completed - All services are operational. There has been no impact since 16:28 UTC.
Aug 13, 15:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2025 06:00 UTC
End time : 13/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 23, 15:22 UTC

[SBG3][Cooling System] - Rack S314A05

Completed - All services are operational. There has been no impact since 14:08 UTC.
Aug 13, 14:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:01 UTC

[LIM3][Cooling System] - Rack LIM0306B06A

Completed - All services are operational. There has been no impact since 14:25 UTC.
Aug 13, 14:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 05:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2025 05:00 UTC
End time : 13/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 23, 14:38 UTC

[SBG3][Cooling System] - Rack S311B08

Completed - All services are operational. There has been no impact since 14:25 UTC.
Aug 13, 14:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:02 UTC

[ERI1][Cooling System] - Rack ERI0112A04B

Completed - All services are operational. There has been no impact since {13:40} UTC.
Aug 13, 13:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2025 06:00 UTC
End time : 13/08/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 22:44 UTC

[ERI1][Cooling System] - Rack ERI0112A03B

Completed - All services are operational. There has been no impact since {13:40} UTC.
Aug 13, 13:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2025 06:00 UTC
End time : 13/08/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 22:42 UTC

[YNM1][Cooling System] - Rack YNM0102G04C

Completed - All services are operational. There has been no impact since {11:59} UTC.
Aug 13, 13:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 04:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2025 04:30 UTC
End time : 13/08/2025 12:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 28, 20:52 UTC

[BHS1/BHS4/BHS5/BHS6/BHS7/BHS8][Infrastructure] - Electrical background work

Completed - All services are operational. There has been no impact since {11:30} UTC.
Aug 13, 12:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 09:50 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 13/08/2025 09:50 UTC
End time : 13/08/2025 10:50 UTC
Service impact : Some servers might be temporarily unavailable during 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance.

From 09:50 UTC to 10:50 UTC, the maintenance may temporarily affect availability of servers

Rooms where you may experience unavailability on BHS4 are: T04A, T04B and T04C
Rooms where you may experience unavailability on BHS5 are: T05A, T05B, T05C, T05D, T05E, T05F, T05G and T05H
Rooms where you may experience unavailability on BHS5 are: T06B, T06C, T06D, T06E, T06F and T06G
Rooms where you may experience unavailability on BHS7 are: B702, B703, B707, B709, B710 and B716

Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.
Jul 17, 23:07 UTC

[LIM3][Cooling System] - Rack LIM0306B01B

Completed - The maintenance is completed, all services are operational.
Aug 13, 12:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 05:01 UTC

[BRU][Network] - Backbone maintenance notification

Completed - The maintenance is completed, all services are operational.
Aug 13, 05:54 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 6, 11:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 19:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 12/08/2025 19:00 UTC
End time : 13/08/2025 04:00 UTC
Service impact : Customers may face some latency.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on the network equipment.

Thank you for your understanding.
Jul 15, 11:40 UTC

Aug 12, 2025

[BHS8][Cooling System] - Rack BHS0817A02B

Completed - The scheduled maintenance has been completed.
Aug 12, 17:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 12/08/2025 11:00 UTC
End time : 12/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 16:54 UTC

[GRA4][Infrastructure] - Electrical maintenance notification

Completed - The scheduled maintenance has been completed.
Aug 12, 15:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 15:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.
Start time: 12/08/2025 14:40 UTC
End time: 12/08/2025 16:00 UTC
Service impact: Some servers might be temporarily unavailable during the operation.
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on our infrastructure.

Thank you for your understanding.
Aug 12, 14:59 UTC

[LIM3][Cooling System] - Rack LIM0305B03A

Completed - The scheduled maintenance has been completed.
Aug 12, 15:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 05:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 12/08/2025 05:00 UTC
End time : 12/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 23, 14:43 UTC

[LIM3][Cooling System] - Rack LIM0305A03A

Completed - The scheduled maintenance has been completed.
Aug 12, 15:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 05:00 UTC

[RBX8][Cooling System] - Rack R803L22

Completed - The scheduled maintenance has been completed.
Aug 12, 15:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 04:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 12/08/2025 04:00 UTC
End time : 12/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 23, 14:56 UTC

[SBG3][Cooling System] - Rack S356A04

Completed - The scheduled maintenance has been completed.
Aug 12, 14:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 12/08/2025 06:00 UTC
End time : 12/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 23, 15:12 UTC

[SBG3][Cooling System] - Rack S310B03

Completed - The scheduled maintenance has been completed.
Aug 12, 14:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:01 UTC

[GRA3][Cooling System] - Rack GRA0323B03B

Completed - The scheduled maintenance has been completed.
Aug 12, 13:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:31 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 12/08/2025 06:30 UTC
End time : 12/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 28, 20:49 UTC

[CH][Backbone] - Backbone degradation incident notification

Resolved - We are pleased to inform you that the incident affecting our Backbone offering has been resolved.

Start time : 07/08/2025 11:30 UTC
End time : 11/08/2025 10:14 UTC.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 12, 11:36 UTC

Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A workaround consisting in one tier 1 partner isolation on our peering points in Paris (GSW & TH2) was applied at 10:14 UTC. There has been no further service disruption since then.
Ongoing Actions : We are still investigating the exact root cause. The workaround is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 11, 10:55 UTC

Investigating - We are currently investigating an incident affecting our Backbone offering, which is causing temporary issue in Switzerland region

Here are some supplementary details :
Start time : 07/08/2025 11:30 UTC
Impacted Service(s) : Some OVHCloud services might be unreachable using Swisscom provider.
Customers Impact : Some of our customers located in Switzerland reaching OVHCloud hosted services via the Swisscom provider may experience service disruption.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 11, 09:50 UTC

[CA][Network] - Backbone Maintenance Notification

Completed - All services are operational. There has been no impact since 08:36 UTC.
Aug 12, 08:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 08:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 12/08/2025 08:00 UTC
End time : 12/08/2025 09:00 UTC
Service impact : During the maintenance, there may be some configuration delays within the One Network scope for approximately 20 minutes. However, there will be no impact on network traffic.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on a network equipment to improve general performance.

Thank you for your understanding.
Jul 31, 23:50 UTC

[ERI1][Cooling System] - Rack ERI0112A03C

Completed - All services are operational. There has been no impact since 08:32 UTC.
Aug 12, 08:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 12/08/2025 06:30 UTC
End time : 12/08/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 22:40 UTC

[GRA1][Network] - Room G125 maintenance notification

Completed - The scheduled maintenance has been completed.
Aug 12, 00:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 23:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Public Network service.

This may temporarily affect availability.

Start time : 11/08/2025 23:30 UTC
End time : 12/08/2025 01:30 UTC
Service impact : Public network will be temporarily unavailable for some servers located in room G125.
Network disruption might also be observed.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment .

Thank you for your understanding.
Jul 25, 21:36 UTC

Aug 11, 2025

[BHS8][Cooling System] - Rack BHS0815B03A

Completed - The scheduled maintenance has been completed.
Aug 11, 17:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/08/2025 11:00 UTC
End time : 11/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 16:52 UTC

[WAS1][Backbone] - Network equipment maintenance notification

Completed - The scheduled maintenance has been completed.
Aug 11, 15:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 14:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone infrastructure.

Start time : 11/08/2025 14:00 UTC
End time : 11/08/2025 16:00 UTC
Service impact : During maintenance, some clients might be disconnected from the game servers during a brief period and might need to log back in.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Aug 6, 21:44 UTC

[SBG3][Cooling System] - Rack S357A01

Completed - The scheduled maintenance has been completed.
Aug 11, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 06:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/08/2025 06:00 UTC
End time : 11/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 21, 08:50 UTC

[LIM3][Cooling System] - Rack LIM0304A05A

Completed - The scheduled maintenance has been completed.
Aug 11, 14:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/08/2025 05:00 UTC
End time : 11/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 26, 22:03 UTC

[GRA3][Cooling System] - Rack GRA0321A03B maintenance notification

Completed - The scheduled maintenance has been completed.
Aug 11, 14:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 12:20 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

This may temporarily affect availability.
Start time: 11/08/2025 12:07 UTC
End time: 11/08/2025 14:30 UTC
Service impact: The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 11, 12:19 UTC

[RBX8][Cooling System] - Rack R803L15

Completed - The scheduled maintenance has been completed.
Aug 11, 13:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 04:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/08/2025 04:00 UTC
End time : 11/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 23, 14:54 UTC

[SBG3][Cooling System] - Rack S316B03

Completed - All services are operational. There has been no impact since 12:23 UTC.
Aug 11, 12:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 06:01 UTC

[SBG3][Cooling System] - Rack S316B02

Completed - The scheduled maintenance has been completed.
Aug 11, 12:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 06:00 UTC

[GRA3][Cooling System] - Rack GRA0323A03C

Completed - The scheduled maintenance has been completed.
Aug 11, 12:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/08/2025 06:30 UTC
End time : 11/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 23, 15:40 UTC

[YNM1][Cooling System] - Rack YNM0102H01B

Completed - The scheduled maintenance has been completed.
Aug 11, 11:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 04:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/08/2025 04:30 UTC
End time : 11/08/2025 12:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 28, 20:46 UTC

[ERI1][Cooling System] - Rack ERI0112A03A

Completed - The scheduled maintenance has been completed.
Aug 11, 11:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 06:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/08/2025 06:00 UTC
End time : 11/08/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 22:38 UTC

[ERI1][Cooling System] - Rack ERI0112A04A

Completed - The scheduled maintenance has been completed.
Aug 11, 11:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/08/2025 06:00 UTC
End time : 11/08/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 22:36 UTC

[LIM3][Cooling System] - Rack LIM0302B06B

Completed - All services are operational. There has been no impact since 08:08 UTC.
Aug 11, 08:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:00 UTC

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

[SBG3][Dedicated Servers] - Rack S336A04

Completed - The scheduled maintenance has been completed.
Aug 8, 19:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 06:45 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time: 07/08/2025 06:30 UTC
End time: 07/08/2025 15:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on the cooling system of rack S336A04.

Thank you for your understanding.
Aug 7, 06:44 UTC

[ERI1][Infrastructure] - ERI0112D05C

Completed - The scheduled maintenance has been completed.
Aug 8, 10:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 07:27 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

Start time: 08/08/2025 07:00 UTC
End time: 08/08/2025 14:00 UTC
Service impact: The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on Infrastructure offer.

Thank you for your understanding.
Aug 8, 07:25 UTC

Aug 7, 2025

[GRA3][Cooling System] - Rack GRA0322B05A

Completed - The maintenance is completed, all services are operational.
Aug 7, 20:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 07/08/2025 06:30 UTC
End time : 07/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 7, 13:56 UTC

[BHS8][Cooling System] - Rack BHS0817A04A

Completed - The maintenance is completed, all services are operational.
Aug 7, 20:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 07/08/2025 11:00 UTC
End time : 07/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 16:50 UTC

[LIM3][Cooling System] - Rack LIM0305A06B

Completed - The scheduled maintenance has been completed.
All the services are now operational.
Aug 7, 14:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 05:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 07/08/2025 05:00 UTC
End time : 07/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 16:47 UTC

[WAW1][Cooling System] - Rack W17A21 maintenance notification

Completed - The scheduled maintenance has been completed.
All the services are operational.
Aug 7, 14:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 06:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 07/08/2025 06:00 UTC
End time : 07/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 31, 14:01 UTC

[RBX8][Network] - Public Network R833B11 - R833B10 - R833B12 incident notification

Resolved - We are pleased to inform you that the incident affecting our Network Services vRack offering which was causing temporary availability issue in the specific rack R833B12 - R833B11 and R833B10 has been resolved.

Start time : 06/08/2025 13:00 UTC
End time : 07/08/2025 12:30 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 13:17 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are continuing to fix the last remaining affected servers in the rack R833B11

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 05:00 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in the rack R833B10 and R833B12 are operational again.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our team is working to fix remaining servers in the rack R833B11.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 6, 19:43 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some servers in the rack R833B10 and R833B12 are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 6, 14:45 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific rack R833B12 - R833B11 and R833B10.

Here are some supplementary details :

Start time : 06/08/2025 13:00 UTC
Impacted Service(s) : Public and Vrack netwok is temporarily unreachable for servers located in R833B12 - R833B11 and R833B10.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Aug 6, 13:25 UTC

[ERI1][Cooling System] - Rack ERI0112A02C

Completed - The scheduled maintenance has been completed.
Aug 7, 11:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 07/08/2025 06:30 UTC
End time : 07/08/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 22:33 UTC

[LIM3][Cooling System] - Rack LIM0304B06C

Completed - The scheduled maintenance has been completed.
Aug 7, 08:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 05:00 UTC

[LIM][Network] - vRack Network incident notification

Resolved - We are pleased to inform you that the incident affecting our vRack network on rack L113B10 in LIM1 has been resolved.

Start time : 07/08/2025 01:04 UTC
End time : 07/08/2025 04:54 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 05:20 UTC

Identified - We have determined the origin of the issue affecting our vRack Private Network offer on rack L113B10 in LIM1.

Here are some supplementary details :
Start time : 07/08/2025 01:04 UTC
Impacted Service(s) : vRack private network on the servers in the specified rack is unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers through vRack private network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 03:17 UTC

Update - We are currently experiencing an incident affecting our vRack Private Network offer on rack L113B10 in LIM1.

Here are some supplementary details :
Start time : 07/08/2025 01:04 UTC
Impacted Service(s) : vRack private network on the servers in the specified rack is unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers through vRack private network.
Ongoing Actions : Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 01:32 UTC

Investigating - We are currently experiencing an incident affecting our vRack Network offer on rack L113B10 in LIM1.
Start time : 07/08/2025 01:04 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 01:27 UTC

Aug 6, 2025

[GRA1][Network] - Rooms G108 / G118 vRack Private Network

Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Aug 6, 20:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our vRack Private Network in the rooms G108 and G118.

This may temporarily affect availability.

Start time : 06/08/2025 23:59 UTC
End time : 07/08/2025 04:00 UTC
Service impact : vRack network will be temporarily unavailable.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vRack Private Network.

Thank you for your understanding.
Jul 22, 15:05 UTC

[BHS8][Cooling System] - Rack BHS0815B01B

Completed - The maintenance is completed, all services are operational.
Aug 6, 18:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 06/08/2025 11:00 UTC
End time : 06/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 16:46 UTC

[SBG3][Cooling System] - Rack S313B02

Completed - The maintenance is completed, all services are operational.
Aug 6, 15:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:02 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 06/08/2025 06:00 UTC
End time : 06/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 16:38 UTC

[LIM3][Cooling System] - Rack LIM0304B06B

Completed - The maintenance is completed, all services are operational.
Aug 6, 15:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 12:13 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 06/08/2025 05:00 UTC
End time : 06/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 6, 12:12 UTC

[SBG3][Cooling System] - Rack S317B08

Completed - The maintenance is completed, all services are operational.
Aug 6, 14:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:01 UTC

[SBG5][Cooling System] - Rack SBG0505B09C

Completed - The maintenance is completed, all services are operational.
Aug 6, 13:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:41 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 06/08/2025 06:20 UTC
End time : 06/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 6, 07:41 UTC

[GRA3][Cooling System] - Rack GRA0322B04A

Completed - The maintenance is completed, all services are operational.
Aug 6, 13:03 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 6, 11:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 06/08/2025 06:30 UTC
End time : 06/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 7, 13:46 UTC

[SBG3][Cooling System] - Rack S315A03

Completed - The maintenance is completed, all services are operational.
Aug 6, 12:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:01 UTC

[SBG3][Cooling System] - Rack S315A02

Completed - The maintenance is completed, all services are operational.
Aug 6, 12:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:01 UTC

[SBG3][Cooling System] - Rack S356B02

Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Aug 6, 12:29 UTC

[LIM3][Cooling System] - Rack LIM0304B06B

Completed - The scheduled maintenance has been completed.
All the services are now operational.
Aug 6, 11:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 05:00 UTC

[LIM3][Cooling System] - Rack LIM0305A02A

Completed - The scheduled maintenance has been completed.
All the services are now operational
Aug 6, 11:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 05:01 UTC

[ERI1][Cooling System] - Rack ERI0112A02B

Completed - The scheduled maintenance has been completed.
All the services are operational.
Aug 6, 11:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 06/08/2025 06:00 UTC
End time : 06/08/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 22:24 UTC

[ERI1][Cooling System] - Rack ERI0112A01B

Completed - The scheduled maintenance has been completed.
All the services are operational.
Aug 6, 11:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 06/08/2025 06:00 UTC
End time : 06/08/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 22:30 UTC

[PAR][Network Services] - OVHcloud Connect incident notification

Resolved - We are pleased to inform you that the incident affecting our Network Services offering which was causing temporary availability issue in par-gsw has been resolved.

Start time : 05/08/2025 21:30 UTC
End time : 05/08/2025 09:50 UTC
Root cause : This incident was caused by a routing issue durig a migration.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 6, 10:53 UTC

Investigating - We are currently investigating an incident affecting our Network Services offering, which is causing temporary availability issue in par-gsw.

Here are some supplementary details :

Start time : 05/08/2025 21:30 UTC
Impacted Service(s) : OVHcloud Connect service is temporarily unavailable located in par-gsw.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 6, 09:35 UTC

[PAR][Backbone] - Equipment maintenance notification

Completed - All services are operational.
Aug 6, 02:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time: 05/08/2025 20:00 UTC
End time: 06/08/2025 02:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment located in Paris.

Thank you for your understanding.
Aug 1, 17:27 UTC

[GRA2][Network] - Room G210 vRack Private Network

Completed - All services are operational. There has been no impact since 01:46 UTC.
Aug 6, 01:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 00:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our vRack Private Network in the room G210.

This may temporarily affect availability.

Start time : 06/08/2025 00:00 UTC
End time : 06/08/2025 03:00 UTC
Service impact : vRack network will be temporarily unavailable.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vRack Private Network.

Thank you for your understanding.
Jul 22, 15:22 UTC

Aug 5, 2025

[BHS8][Cooling System] - Rack BHS0817A03C

Completed - The maintenance is completed, all services are operational.
Aug 5, 19:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 05/08/2025 11:00 UTC
End time : 05/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 15:33 UTC

[SBG3][Cooling System] - Rack S346A02

Completed - The maintenance is completed, all services are operational.
Aug 5, 15:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 05/08/2025 06:00 UTC
End time : 05/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 15:29 UTC

[LIM3][Cooling System] - Rack LIM0304B06A

Completed - The maintenance is completed, all services are operational.
Aug 5, 14:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 05:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 05/08/2025 05:00 UTC
End time : 05/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 4, 20:14 UTC

[GRA3][Cooling System] - Rack GRA0322A04B

Completed - The maintenance is completed, all services are operational.
Aug 5, 14:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 05/08/2025 06:30 UTC
End time : 05/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 17, 23:15 UTC

[SBG3][Cooling System] - Rack S313B03

Completed - The maintenance is completed, all services are operational.
Aug 5, 13:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 06:00 UTC

[LIM3][Cooling System] - Rack LIM0306A05B

Completed - The maintenance is completed, all services are operational.
Aug 5, 13:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 05:01 UTC

[ERI1][Cooling System] - Rack ERI0112A01C

Completed - The maintenance is completed, all services are operational.
Aug 5, 13:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 05/08/2025 06:30 UTC
End time : 05/08/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 14:55 UTC

[ERI/MIA/SGP/BOM/VIE][Backbone] - Equipment maintenance notification

Completed - The maintenance is completed, all services are operational.
Aug 5, 11:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 07:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time: 05/08/2025 07:30 UTC
End time: 05/08/2025 12:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment located in Erith, Miami, Singapore, Bombay and Vienna.

Thank you for your understanding.
Aug 1, 17:22 UTC

[LIM][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Aug 5, 03:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 04/08/2025 20:00 UTC
End time : 05/08/2025 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jul 30, 21:38 UTC

[RBX6][Network] - Rooms 46G / 46H vRack Private Network

Completed - The scheduled maintenance has been completed.
Aug 5, 02:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 23:59 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our vRack Private Network in the rooms 46G and 46H.

This may temporarily affect availability.

Start time : 04/08/2025 23:59 UTC
End time : 05/08/2025 04:00 UTC
Service impact : vRack network will be temporarily unavailable.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vRack Private Network.

Thank you for your understanding.
Jul 22, 15:12 UTC

Aug 4, 2025

[LIM3][Cooling System] - Rack LIM0304B05B

Completed - All services are operational. There has been no impact since 15:00 UTC
Aug 4, 19:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/08/2025 05:00 UTC
End time : 04/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 4, 20:06 UTC

[LIM3][Cooling System] - Rack LIM0306B01A

Completed - All services are operational. There has been no impact since 15:00 UTC
Aug 4, 19:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:00 UTC

[BHS8][Cooling System] - Rack BHS0817A03B

Completed - All services are operational. There has been no impact since 19:30 UTC.
Aug 4, 19:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/08/2025 11:00 UTC
End time : 04/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 14:51 UTC

[SBG3][Cooling System] - Rack S312A06

Completed - All services are operational. There has been no impact since 14:51 UTC.
Aug 4, 15:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:01 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/08/2025 06:00 UTC
End time : 04/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 16, 14:09 UTC

[SBG3][Cooling System] - Rack S346A04

Completed - All services are operational. There has been no impact since 14:51 UTC.
Aug 4, 14:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:01 UTC

[GRA3][Cooling System] - Rack GRA0322A03C

Completed - All services are operational. There has been no impact since 14:00 UTC.
Aug 4, 14:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/08/2025 06:30 UTC
End time : 04/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 10, 07:35 UTC

[GLOBAL][Network Services] - Additional IP whois customisation incident notification

Resolved - We are pleased to inform you that the incident affecting our Network Services offer has been resolved.

Start time : 31/07/2025 10:00 UTC
End time : 04/08/2025 07:30 UTC
Root Cause : This was due to an issue experienced by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 4, 13:05 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are currently working on a fix to solve the issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 1, 12:36 UTC

Identified - We have determined the origin of the incident affecting our Network Services offer.

Here are some supplementary details :

Start time : 31/07/2025 10:00 UTC
Impacted Service(s) : Customisation of RIPE Additional IP WHOIS is temporarily unavailable.
Customers Impact : Customer cannot customise the WHOIS of their RIPE IP block.
Root Cause : The incident is due to an issue by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 31, 16:15 UTC

[GLOBAL][Network Services] - Bring Your Own IP incident notification

Identified - We have determined the origin of the incident affecting our Network Services offer.

Here are some supplementary details :

Start time : 31/07/2025 10:00 UTC
Impacted Service(s) : Import of RIPE IP blocks is temporarily unavailable.
Customers Impact : Customer cannot import their RIPE IP blocks (the order process will show a "Cannot contact RIPE" error message).
Root Cause : The incident is due to an issue by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 31, 16:19 UTC

[PRG/VIE][Backbone] - Equipment maintenance notification

Completed - The maintenance is completed, all services are operational.
Aug 4, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 07:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time: 04/08/2025 07:30 UTC
End time: 04/08/2025 11:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment located in Prague and Vienna.

Thank you for your understanding.
Aug 1, 17:18 UTC

[ERI1][Cooling System] - Rack ERI0112A01A

Completed - The maintenance is completed, all services are operational.
Aug 4, 10:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/08/2025 06:00 UTC
End time : 04/08/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 14:43 UTC

[ERI1][Cooling System] - Rack ERI0112A02A

Completed - The maintenance is completed, all services are operational.
Aug 4, 10:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/08/2025 06:00 UTC
End time : 04/08/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 14:18 UTC

[WAW1][Cooling System] - Rack W04B08

Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Aug 4, 08:53 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 21/08/2025 06:00 UTC
End time : 21/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 27, 13:15 UTC

Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

About This Site

Scheduled Maintenance

[RBX8][Cooling System] - Rack R821L18 Aug 18, 2025 04:00-15:00 UTC

[YNM1][Cooling System] - Rack YNM0102G03C Aug 18, 2025 04:30-12:30 UTC

[SBG3][Cooling System] - Rack S313B07 Aug 18, 2025 06:00-15:00 UTC

[GRA1][Infrastructure] - Rack G105B15 maintenance notification Aug 18, 2025 06:00-15:40 UTC

[GRA2][Infrastructure] - Rack G266B02 maintenance notification Aug 18, 2025 06:00-15:00 UTC

[SBG5][Cooling System] - Rack SBG0501A04A Aug 18, 2025 06:00-15:00 UTC

[GRA3][Cooling System] - Rack GRA0326B06B Aug 18, 2025 06:30-14:00 UTC

[ERI1][Cooling System] - Rack ERI0112A05A Aug 18, 2025 06:30-11:00 UTC

[BHS8][Cooling System] - Rack BHS0817A02C Aug 18, 2025 11:00-19:30 UTC

[FRA][Backbone] - Equipment maintenance notification Aug 18, 2025 20:00 - Aug 19, 2025 04:00 UTC

[GRA2][Network] - Room G211B maintenance notification Aug 19, 2025 00:00-03:00 UTC

[RBX8][Cooling System] - Rack R823R23 Aug 19, 2025 04:00-15:00 UTC

[SBG5][Cooling System] - Rack SBG0502A02C Aug 19, 2025 06:00-15:00 UTC

[SBG5][Cooling System] - Rack SBG0504A06A Aug 19, 2025 06:00-15:00 UTC

[WAW1][Cooling System] - Rack W04B09 Aug 19, 2025 06:00-14:00 UTC

[RBX8][Infrastructure] - Rack R806R16 / R806R17 Aug 19, 2025 06:00-12:00 UTC

[GRA3][Cooling System] - Rack GRA0401A04A Aug 19, 2025 06:30-14:00 UTC

[ERI1][Cooling System] - Rack ERI0112A05B Aug 19, 2025 06:30-11:00 UTC

[BHS8][Cooling System] - Rack BHS0817A01B Aug 19, 2025 11:00-19:30 UTC

[BHS4][Infrastructure] - Electrical background work Aug 19, 2025 11:30-17:00 UTC

[GRA1][Network] - Room G125 maintenance notification Aug 20, 2025 00:00-03:00 UTC

[YNM1][Cooling System] - Rack YNM0102G02C Aug 20, 2025 04:30-12:30 UTC

[RBX8][Infrastructure] - Rack R806L18 / R806L19 Aug 20, 2025 06:00-12:00 UTC

[WAW1][Cooling System] - Rack W04B08 Aug 20, 2025 06:00-14:00 UTC

[SBG3][Cooling System] - Rack S333A08 Aug 20, 2025 06:00-15:00 UTC

[ERI1][Cooling System] - Rack ERI0112A05C Aug 20, 2025 06:30-11:00 UTC

[GRA3][Cooling System] - Rack GRA0401A04B Aug 20, 2025 06:30-14:00 UTC

[GRA1][Network] - Rooms G108 / G118 vRack Private Network Aug 21, 2025 00:00-04:00 UTC

[RBX8][Infrastructure] - Rack R806L24 / R806L25 Aug 21, 2025 06:00-12:00 UTC

[GRA4][Cooling System] - Rack GRA0401B02A Aug 21, 2025 06:30-14:00 UTC

[RBX8][Infrastructure] - Rack R806R15 / R806R18 Aug 22, 2025 06:00-12:00 UTC

[RBX8][Cooling System] - Rack R808R27 Aug 25, 2025 04:00-15:00 UTC

[YNM1][Cooling System] - Rack YNM0102G01C Aug 25, 2025 04:30-12:30 UTC

[SBG3][Cooling System] - Rack S313B08 Aug 25, 2025 06:00-15:00 UTC

[RBX8][Infrastructure] - Racks R808L16/R808L17/R808L18 Aug 25, 2025 06:00-10:00 UTC

[GRA4][Cooling System] - Rack GRA0401B02B Aug 25, 2025 06:30-14:00 UTC

[BHS4][Cooling System] - Rack T04B16 Aug 25, 2025 10:00-19:25 UTC

[RBX8][Cooling System] - Rack R831B21 Aug 26, 2025 04:00-15:00 UTC

[SBG3][Cooling System] - Rack S313B09 Aug 26, 2025 06:00-15:00 UTC

[RBX8][Infrastructure] - Racks R808L19/R808L20/R808L21 Aug 26, 2025 06:00-10:00 UTC

[ERI1][Cooling System] - Rack ERI0112B05A Aug 26, 2025 06:30-11:00 UTC

[GRA4[Cooling System] - Rack GRA0401B04C Aug 26, 2025 06:30-14:00 UTC

[SBG3][Cooling System] - Rack S314A08 Aug 27, 2025 06:00-15:00 UTC

[SBG3][Cooling System] - Rack S310B05 Aug 27, 2025 06:00-15:00 UTC

[RBX8][Infrastructure] - Racks R808L22/R808L23/R808L24 Aug 27, 2025 06:00-10:00 UTC

[ERI1][Cooling System] - Rack ERI0112B05B Aug 27, 2025 06:30-11:00 UTC

[GRA4][Cooling System] - Rack GRA0401C01A Aug 27, 2025 06:30-14:00 UTC

[SBG3][Cooling System] - Rack S313B05 Aug 28, 2025 06:00-15:00 UTC

[RBX8][Infrastructure] - Racks R808L25/R808L26/R808L27 Aug 28, 2025 06:00-10:00 UTC

[SBG3][Cooling System] - Rack S313B09 Aug 28, 2025 06:30-14:00 UTC

Past Incidents

[RBX8][Cooling System] - Rack R821L18 Aug `18`, `2025` `04:00`-`15:00` UTC

[YNM1][Cooling System] - Rack YNM0102G03C Aug `18`, `2025` `04:30`-`12:30` UTC

[SBG3][Cooling System] - Rack S313B07 Aug `18`, `2025` `06:00`-`15:00` UTC

[GRA1][Infrastructure] - Rack G105B15 maintenance notification Aug `18`, `2025` `06:00`-`15:40` UTC

[GRA2][Infrastructure] - Rack G266B02 maintenance notification Aug `18`, `2025` `06:00`-`15:00` UTC

[SBG5][Cooling System] - Rack SBG0501A04A Aug `18`, `2025` `06:00`-`15:00` UTC

[GRA3][Cooling System] - Rack GRA0326B06B Aug `18`, `2025` `06:30`-`14:00` UTC

[ERI1][Cooling System] - Rack ERI0112A05A Aug `18`, `2025` `06:30`-`11:00` UTC

[BHS8][Cooling System] - Rack BHS0817A02C Aug `18`, `2025` `11:00`-`19:30` UTC

[FRA][Backbone] - Equipment maintenance notification Aug `18`, `2025` `20:00` - Aug `19`, `2025` `04:00` UTC

[GRA2][Network] - Room G211B maintenance notification Aug `19`, `2025` `00:00`-`03:00` UTC

[RBX8][Cooling System] - Rack R823R23 Aug `19`, `2025` `04:00`-`15:00` UTC

[SBG5][Cooling System] - Rack SBG0502A02C Aug `19`, `2025` `06:00`-`15:00` UTC

[SBG5][Cooling System] - Rack SBG0504A06A Aug `19`, `2025` `06:00`-`15:00` UTC

[WAW1][Cooling System] - Rack W04B09 Aug `19`, `2025` `06:00`-`14:00` UTC

[RBX8][Infrastructure] - Rack R806R16 / R806R17 Aug `19`, `2025` `06:00`-`12:00` UTC

[GRA3][Cooling System] - Rack GRA0401A04A Aug `19`, `2025` `06:30`-`14:00` UTC

[ERI1][Cooling System] - Rack ERI0112A05B Aug `19`, `2025` `06:30`-`11:00` UTC

[BHS8][Cooling System] - Rack BHS0817A01B Aug `19`, `2025` `11:00`-`19:30` UTC

[BHS4][Infrastructure] - Electrical background work Aug `19`, `2025` `11:30`-`17:00` UTC

[GRA1][Network] - Room G125 maintenance notification Aug `20`, `2025` `00:00`-`03:00` UTC

[YNM1][Cooling System] - Rack YNM0102G02C Aug `20`, `2025` `04:30`-`12:30` UTC

[RBX8][Infrastructure] - Rack R806L18 / R806L19 Aug `20`, `2025` `06:00`-`12:00` UTC

[WAW1][Cooling System] - Rack W04B08 Aug `20`, `2025` `06:00`-`14:00` UTC

[SBG3][Cooling System] - Rack S333A08 Aug `20`, `2025` `06:00`-`15:00` UTC

[ERI1][Cooling System] - Rack ERI0112A05C Aug `20`, `2025` `06:30`-`11:00` UTC

[GRA3][Cooling System] - Rack GRA0401A04B Aug `20`, `2025` `06:30`-`14:00` UTC

[GRA1][Network] - Rooms G108 / G118 vRack Private Network Aug `21`, `2025` `00:00`-`04:00` UTC

[RBX8][Infrastructure] - Rack R806L24 / R806L25 Aug `21`, `2025` `06:00`-`12:00` UTC

[GRA4][Cooling System] - Rack GRA0401B02A Aug `21`, `2025` `06:30`-`14:00` UTC

[RBX8][Infrastructure] - Rack R806R15 / R806R18 Aug `22`, `2025` `06:00`-`12:00` UTC

[RBX8][Cooling System] - Rack R808R27 Aug `25`, `2025` `04:00`-`15:00` UTC

[YNM1][Cooling System] - Rack YNM0102G01C Aug `25`, `2025` `04:30`-`12:30` UTC

[SBG3][Cooling System] - Rack S313B08 Aug `25`, `2025` `06:00`-`15:00` UTC

[RBX8][Infrastructure] - Racks R808L16/R808L17/R808L18 Aug `25`, `2025` `06:00`-`10:00` UTC

[GRA4][Cooling System] - Rack GRA0401B02B Aug `25`, `2025` `06:30`-`14:00` UTC

[BHS4][Cooling System] - Rack T04B16 Aug `25`, `2025` `10:00`-`19:25` UTC

[RBX8][Cooling System] - Rack R831B21 Aug `26`, `2025` `04:00`-`15:00` UTC

[SBG3][Cooling System] - Rack S313B09 Aug `26`, `2025` `06:00`-`15:00` UTC

[RBX8][Infrastructure] - Racks R808L19/R808L20/R808L21 Aug `26`, `2025` `06:00`-`10:00` UTC

[ERI1][Cooling System] - Rack ERI0112B05A Aug `26`, `2025` `06:30`-`11:00` UTC

[GRA4[Cooling System] - Rack GRA0401B04C Aug `26`, `2025` `06:30`-`14:00` UTC

[SBG3][Cooling System] - Rack S314A08 Aug `27`, `2025` `06:00`-`15:00` UTC

[SBG3][Cooling System] - Rack S310B05 Aug `27`, `2025` `06:00`-`15:00` UTC

[RBX8][Infrastructure] - Racks R808L22/R808L23/R808L24 Aug `27`, `2025` `06:00`-`10:00` UTC

[ERI1][Cooling System] - Rack ERI0112B05B Aug `27`, `2025` `06:30`-`11:00` UTC

[GRA4][Cooling System] - Rack GRA0401C01A Aug `27`, `2025` `06:30`-`14:00` UTC

[SBG3][Cooling System] - Rack S313B05 Aug `28`, `2025` `06:00`-`15:00` UTC

[RBX8][Infrastructure] - Racks R808L25/R808L26/R808L27 Aug `28`, `2025` `06:00`-`10:00` UTC

[SBG3][Cooling System] - Rack S313B09 Aug `28`, `2025` `06:30`-`14:00` UTC