Network & Infrastructure Status

OVHcloud Network Status

Current status

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Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[GRA2][Infrastructure] - Electrical background work G222A/G222B

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 2025 - 06:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 21/02/2025 06:00 UTC
End time : 24/02/2025 14:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Feb 21, 2025 06:00 - Feb 24, 2025 14:00 UTC

About This Site

Welcome to the Network and Infrastructure status page for real-time information on system performance and availability.

Infrastructure || Backbone Operational

Infrastructure || Network Core Operational

Infrastructure || 3AZ Operational

IEB Operational

CCH Operational

MR9 Operational

Infrastructure || BHS Operational

BHS1 Operational

BHS2 Operational

BHS3 Operational

BHS4 Operational

BHS5 Operational

BHS6 Operational

BHS7 Operational

BHS8 Operational

Infrastructure || ERI Operational

ERI1 Operational

Infrastructure || GRA Operational

GRA1 Operational

GRA2 Operational

GRA3 Operational

GRA4 Operational

Infrastructure || LIM Operational

LIM1 Operational

LIM2 Operational

LIM3 Operational

Infrastructure || RBX Operational

RBX1 Operational

RBX2 Operational

RBX3 Operational

RBX4 Operational

RBX5 Operational

RBX6 Operational

RBX7 Operational

RBX8 Operational

RBX10 Operational

Infrastructure || SBG Operational

SBG1 Operational

SBG3 Operational

SBG4 Operational

SBG5 Operational

Infrastructure || SGP Operational

SGP1 Operational

SGP2 Operational

Infrastructure || SYD Operational

SYD1 Operational

SYD2 Operational

SYD3 Operational

Infrastructure || WAW Operational

WAW1 Operational

Infrastructure || YNM Operational

YNM1 Operational

Infrastructure || YYZ Operational

YYZ01 Operational

Internet Access || ADSL Operational

Internet Access || Delivery Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Network Services || Additional IP Operational

Network Services || DNS Resolver Operational

RBX Operational

ERI Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

SBG Operational

Network Services || OVHcloud Connect Operational

Network Services || OVHcloud Load Balancer Operational

Network Services || vRack Private Network Operational

OverTheBox || OverTheBox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[SBG3][Infrastructure] - Electrical background work Feb 24, 2025 07:00-16:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our infrastructure in SBG3.

Start time : 24/02/2025 07:00 UTC
End time : 24/02/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Feb 20, 2025 - 23:21 UTC

[GRA2][Infrastructure] - Electrical background work G233A/G233B Feb 24, 2025 07:00 - Feb 26, 2025 15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 24/02/2025 07:00 UTC
End time : 26/02/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Feb 18, 2025 - 00:42 UTC

[RBX7][Infrastructure] - Electrical background work Room R709 Feb 24, 2025 07:30-17:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our infrastructure in the room R709.

Start time : 24/02/2025 07:30 UTC
End time : 24/02/2025 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Feb 20, 2025 - 21:41 UTC

[LIM] - Upgrade of network infrastructure Feb 24, 2025 21:00 - Feb 25, 2025 05:00 UTC

As part of the continuous improvement of our services, we have planned an evolution of the network infrastructure on the Limburg site on February 24, 2025.

Start time : 24/02/2025 21:00 UTC
End time : 25/02/2025 05:00 UTC
Service impact : None expected
Service improvement : Network scaling capacity

This maintenance will be structured around three phases, described in detail below:

Step 1 : preparation of the maintenance operation (about 2 hours)
Step 2 : implementation of the new infrastructure (about 3 hours)
Step 3 : test and activation of the new infrastructure (about3 hours)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Posted on Feb 07, 2025 - 15:49 UTC

[RBX7][Infrastructure] - Electrical background work Room R709 Feb 25, 2025 07:30-16:30 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our infrastructure in the room R709.

Start time : 25/02/2025 07:30 UTC
End time : 25/02/2025 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Feb 21, 2025 - 13:20 UTC

[GRA1][Infrastructure] - Electrical background work Room G118B Feb 25, 2025 21:00 - Feb 26, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 25/02/2025 21:00 UTC
End time : 26/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Posted on Jan 29, 2025 - 11:21 UTC

[RBX7][Infrastructure] - Electrical background work Room R713 Feb 26, 2025 07:30-17:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our infrastructure in the room R713.

Start time : 26/02/2025 07:30 UTC
End time : 26/02/2025 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Feb 20, 2025 - 21:45 UTC

[LIM1][Infrastructure] - Electrical background work Feb 26, 2025 08:00-18:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 26/02/2025 08:00 UTC
End time : 26/02/2025 18:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Feb 18, 2025 - 17:04 UTC

[GRA1][Infrastructure] - Electrical background work Room G126B Feb 26, 2025 21:00 - Feb 27, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 26/02/2025 21:00 UTC
End time : 27/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Posted on Jan 29, 2025 - 15:52 UTC

[LIM] - Upgrade of network infrastructure Feb 26, 2025 21:00 - Feb 27, 2025 05:00 UTC

As part of the continuous improvement of our services, we have planned an evolution of the network infrastructure on the Limburg site on February 26, 2025.

Start time : 26/02/2025 21:00 UTC
End time : 27/02/2025 05:00 UTC
Service impact : None expected
Service improvement : Network scaling capacity

This maintenance will be structured around three phases, described in detail below:

Step 1 : preparation of the maintenance operation (about 2 hours)
Step 2 : implementation of the new infrastructure (about 3 hours)
Step 3 : test and activation of the new infrastructure (about3 hours)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Posted on Feb 07, 2025 - 15:53 UTC

[RBX7][Infrastructure] - Electrical background work Room R713 Feb 27, 2025 07:30-17:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our infrastructure in the room R713.

Start time : 27/02/2025 07:30 UTC
End time : 27/02/2025 17:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Posted on Feb 20, 2025 - 21:49 UTC

[GRA1][Infrastructure] - Electrical background work Room G137B Feb 27, 2025 21:00 - Feb 28, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 27/02/2025 21:00 UTC
End time : 28/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Posted on Jan 29, 2025 - 11:24 UTC

[SBG3][Cooling System] - Rack S333A01 Feb 28, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 28/02/2025 07:00 UTC
End time : 28/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Feb 14, 2025 - 21:53 UTC

[SBG3][Cooling System] - Rack S333A01 Mar 1, 2025 05:00-17:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 01/03/2025 05:00 UTC
End time : 01/03/2025 17:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Feb 14, 2025 - 21:57 UTC

[SBG3][Cooling System] - Rack S333A01 Mar 3, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 03/03/2025 07:00 UTC
End time : 03/03/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Feb 14, 2025 - 22:01 UTC

[GRA2][Infrastructure] - Electrical background work Room G209A Mar 3, 2025 21:00 - Mar 4, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 03/03/2025 21:00 UTC
End time : 04/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Posted on Jan 29, 2025 - 11:27 UTC

[GRA2][Infrastructure] - Electrical background work Room G224 Mar 4, 2025 21:00 - Mar 5, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 04/03/2025 21:00 UTC
End time : 05/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Posted on Jan 29, 2025 - 11:33 UTC

[WAW][Network] - Network Core maintenance notification Mar 4, 2025 21:00 - Mar 5, 2025 03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network Core infrastructure.

Start time : 04/03/2025 21:00 UTC
End time : 05/03/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on a network equipment.

Thank you for your understanding.
Posted on Jan 17, 2025 - 23:32 UTC

[RBX10][Cooling System] - Rack RBX1003D02B Mar 5, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 05/03/2025 07:00 UTC
End time : 05/03/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Posted on Feb 14, 2025 - 23:04 UTC

[GRA2][Infrastructure] - Electrical background work Room G243 A&B Mar 5, 2025 21:00 - Mar 6, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 05/03/2025 21:00 UTC
End time : 06/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Posted on Jan 29, 2025 - 13:01 UTC

[RBX10][Cooling System] - Rack RBX1003D02B Mar 6, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 06/03/2025 07:00 UTC
End time : 06/03/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Posted on Feb 14, 2025 - 23:07 UTC

[GRA2][Infrastructure] - Electrical background work Room G244 A&B Mar 6, 2025 21:00 - Mar 7, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 06/03/2025 21:00 UTC
End time : 07/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Posted on Jan 29, 2025 - 10:55 UTC

[SBG3][Cooling System] - Rack S333A02 Mar 8, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 08/03/2025 07:00 UTC
End time : 08/03/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Root Cause : This incident is/was caused by an electrical equipment issue.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Posted on Feb 20, 2025 - 14:32 UTC

[SBG3][Cooling System] - Rack S333A02 Mar 9, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 09/03/2025 07:00 UTC
End time : 09/03/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Posted on Feb 20, 2025 - 14:35 UTC

[SBG3][Cooling System] - Rack S333A02 Mar 10, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 10/03/2025 07:00 UTC
End time : 10/03/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.

The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Posted on Feb 20, 2025 - 14:23 UTC

[RBX][Network] - Backbone maintenance notification Mar 10, 2025 20:00 - Mar 11, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 10/03/2025 20:00 UTC
End time : 11/03/2025 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Posted on Dec 20, 2024 - 23:41 UTC

[RBX8][Cooling System] - Rack R807R21 Mar 11, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 11/03/2025 07:00 UTC
End time : 11/03/2025 19:00 UTC
Service impact : Servers will be unavailable during the maintenance operation
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Feb 19, 2025 - 21:39 UTC

[RBX8][Cooling System] - Rack R807R21 Mar 12, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 12/03/2025 07:00 UTC
End time : 12/03/2025 19:00 UTC
Service impact : Servers will be unavailable during the maintenance operation
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Feb 19, 2025 - 21:36 UTC

[SGP][Network] - Backbone maintenance notification Mar 12, 2025 15:00-19:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 12/03/2025 15:00 UTC
End time : 12/03/2025 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Posted on Dec 20, 2024 - 17:44 UTC

[GRA2][Infrastructure] - Electrical background work Room G209B Mar 12, 2025 21:00 - Mar 13, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 12/03/2025 21:00 UTC
End time : 13/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Posted on Jan 29, 2025 - 13:04 UTC

[RBX8][Cooling System] - Rack R807R21 Mar 13, 2025 07:00-19:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 13/03/2025 07:00 UTC
End time : 13/03/2025 19:00 UTC
Service impact : Servers will be unavailable during the maintenance operation
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on Feb 19, 2025 - 21:31 UTC

[SYD][Network] - Network Core maintenance notification Mar 13, 2025 08:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network Core infrastructure.

Start time : 13/03/2025 08:00 UTC
End time : 13/03/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on multiple network equipment.

Thank you for your understanding.
Posted on Feb 14, 2025 - 18:19 UTC

[GRA2][Infrastructure] - Electrical background work Room G210 A Mar 13, 2025 13:07-16:07 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 13/03/2025 21:00 UTC
End time : 14/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Posted on Jan 29, 2025 - 13:09 UTC

[SYD][Network] - Network Core maintenance notification Mar 17, 2025 08:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Network Core infrastructure.

Start time : 17/03/2025 08:00 UTC
End time : 17/03/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on multiple network equipment.

Thank you for your understanding.
Posted on Feb 14, 2025 - 18:10 UTC

[GRA2][Infrastructure] - Electrical background work Room G210 B Mar 17, 2025 21:00 - Mar 18, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 17/03/2025 21:00 UTC
End time : 18/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Posted on Jan 29, 2025 - 13:12 UTC

[GRA2][Infrastructure] - Electrical background work Room G211A Mar 18, 2025 13:13-16:13 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 18/03/2025 21:00 UTC
End time : 19/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Posted on Jan 29, 2025 - 13:14 UTC

[BHS][Network] - Backbone maintenance notification Mar 19, 2025 09:00-12:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 19/03/2025 09:00 UTC
End time : 19/03/2025 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Posted on Dec 20, 2024 - 19:51 UTC

[GRA2][Infrastructure] - Electrical background work Room G211B Mar 19, 2025 21:00 - Mar 20, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 19/03/2025 21:00 UTC
End time : 20/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Posted on Jan 29, 2025 - 13:16 UTC

[GRA2][Infrastructure] - Electrical background work Room G220A &B Mar 20, 2025 21:00 - Mar 21, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 20/03/2025 21:00 UTC
End time : 21/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Posted on Jan 29, 2025 - 13:18 UTC

Past Incidents

Feb 22, 2025

No incidents reported today.

Feb 21, 2025

[RBX/WAW][Network] - Upgrade of network infrastructure

Completed - The scheduled maintenance has been completed.
Feb 21, 06:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 06:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

This may temporarily affect availability.

Start time : 21/02/2025 06:00 UTC
End time : 21/02/2025 07:00 UTC
Service impact : Network operations will be slowed down during 15 mins in RBX and WAW.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on a network equipment.

Thank you for your understanding.
Feb 20, 17:23 UTC

[SGP2][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Feb 21, 02:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 04:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 17/02/2025 04:00 UTC
End time : 21/02/2025 04:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Feb 12, 14:31 UTC

[GRA2][Infrastructure] - Electrical background work Room G233

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 21/02/2025 00:35 UTC.
Feb 21, 00:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 20/02/2025 21:00 UTC
End time : 21/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Jan 29, 11:17 UTC

Feb 20, 2025

[RBX10][Cooling System] - Rack RBX1003D02A

Completed - The scheduled maintenance has been completed.
Feb 20, 15:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 07:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 20/02/2025 07:00 UTC
End time : 20/02/2025 19:00 UTC
Service impact : Some servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Feb 4, 04:44 UTC

[GRA/SBG/RBX][Network] - Network Core maintenance notification

Update - The scheduled maintenance has been completed.
All services are operational since 20/02/2025 03:00 UTC
Feb 20, 03:00 UTC

Completed - The scheduled maintenance has been completed.
Feb 20, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network Core infrastructure.

Start time : 19/02/2025 22:30 UTC
End time : 20/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on multiple network equipments.

Thank you for your understanding.
Feb 17, 23:24 UTC

[GRA2][Infrastructure] - Electrical background work Room G222

Completed - The scheduled maintenance has been completed.
All services are operational since 20/02/2025 00:00 UTC
Feb 20, 00:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 19/02/2025 21:00 UTC
End time : 20/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Jan 29, 10:57 UTC

Feb 19, 2025

[GRA1][Cooling System] - Rack G116A18

Completed - The scheduled maintenance has been completed.
Feb 19, 13:40 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 19, 07:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 07:40 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.

Start time : 19/02/2025 07:30 UTC
End time : 19/02/2025 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Feb 19, 07:37 UTC

[BHS1][Network] - vRack maintenance notification

Completed - The scheduled maintenance has been completed.
Feb 19, 11:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 09:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our vRack offer.

Start time : 19/02/2025 09:00 UTC
End time : 19/02/2025 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Feb 14, 21:18 UTC

[GRA3][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed
All services are operational since 19/02/2025 10:39 UTC
Feb 19, 10:59 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 19/02/2025 08:30 UTC
End time : 19/02/2025 14:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Feb 19, 10:03 UTC

[GRA2][Infrastructure] - Electrical background work Room G208

Completed - The scheduled maintenance has been completed.
All services are operational since 18/02/2025 23:30 UTC
Feb 19, 05:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 18/02/2025 21:00 UTC
End time : 19/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Jan 29, 10:55 UTC

[GRA1][Network] - Network equipment maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational since 19/02/2025 05:06 UTC
Feb 19, 05:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 18/02/2025 21:00 UTC
End time : 19/02/2025 06:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Jan 29, 03:19 UTC

Feb 18, 2025

[GRA2][Infrastructure] - Electrical background work Room G208B

Completed - The scheduled maintenance has been completed.
All services are operational since 18/02/2025 23:30 UTC
Feb 18, 23:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 18/02/2025 21:00 UTC
End time : 19/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Jan 29, 23:00 UTC

[SYD/SGP][Network] - Backbone incident notification

Resolved - We would like to inform you that the incident on our Backbone infrastructure has now been resolved.

Here is detail for this incident :
Start time : 18/02/2025 13:40 UTC
End time : 18/02/2025 18:00 UTC

We thank you for your understanding and patience throughout this incident.
Feb 18, 20:33 UTC

Identified - We have determined the origin of the incident affecting our Backbone infrastructure, which is causing temporary latency increase between SYDNEY and SINGAPORE.

Here are some supplementary details :
Start time : 18/02/2025 13:40 UTC
Impacted Service : Links between SYDNEY and SINGAPORE backbone infrastructure are unreachable .
Customers Impact : Customers are facing latency increase to access their services passing from SYDNEY and SINGAPORE.
Ongoing Actions : Our teams are currently working with our provider to resolve the issue as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 18, 14:46 UTC

[RBX10][Cooling System] - Rack RBX1003D02A

Completed - The scheduled maintenance has been completed.
Feb 18, 19:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 07:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 18/02/2025 07:00 UTC
End time : 18/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Jan 29, 19:55 UTC

[FR][Internet Access] - Connectivity issue on multiple internet access

Resolved - We would like to inform you that the incident has now been resolved.

Here is detail for this incident :
Start time : 18/02/2025 10:10 UTC
End time : 18/02/2025 13:55 UTC

We thank you for your understanding and patience throughout this incident.
Feb 18, 13:56 UTC

Investigating - We are currently experiencing an incident affecting our Internet Access offering.

Here are some supplementary details :
Start time : 18/02/2025 10:10 UTC
Customers Impact : Some internet access is no longer available.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 18, 11:15 UTC

[GRA2][Infrastructure] - Electrical background work Room G201B

Completed - The scheduled maintenance has been completed.
Feb 18, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 17/02/2025 21:00 UTC
End time : 18/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters. To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Jan 29, 10:51 UTC

[YNM][Network] - Network Core maintenance notification

Completed - The scheduled maintenance has been completed.
Feb 18, 12:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network Core infrastructure.

Start time : 18/02/2025 08:00 UTC
End time : 18/02/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on multiple network equipment.

Thank you for your understanding.
Feb 14, 17:08 UTC

Feb 17, 2025

[SBG3][Cooling System] - Rack S311B06

Completed - The scheduled maintenance has been completed on the rack S311B06.
All services are operational since 17/02/2025 17:37 UTC
Feb 17, 17:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 17/02/2025 07:00 UTC
End time : 17/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Jan 29, 14:40 UTC

[BHS8][Network] - Network equipment maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 17/02/2025 09:45 UTC.
Feb 17, 09:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 09:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 17/02/2025 09:00 UTC
End time : 17/02/2025 11:00 UTC
Service impact : During maintenance, some clients might be disconnected from the game servers during a brief period and might need to log back in.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Feb 12, 16:07 UTC

Feb 16, 2025

[BHS4][Bare Metal Cloud] - Rack T04A06 incident notification

Resolved - We would like to inform you that the incident in the rack T04A06 has now been resolved.

Here is detail for this incident :
Start time : 16/02/2025 11:15 UTC
End time : 16/02/2025 12:00 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 16, 12:02 UTC

Identified - We have identified the origin of the incident affecting our Bare Metal Cloud offer in the rack T04A06.

Here is detail for this incident :
Start time : 16/02/2025 11:15 UTC
Impacted Service : Vrack network is temporarily unavailable in the rack T04A06.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 16, 11:35 UTC

[EU][Network] - vRack incident notification

Resolved - We would like to inform you that the incident on our vRack offer has now been resolved.

Here is detail for this incident :
Start time : 16/02/2025 00:00 UTC
End time : 16/02/2025 02:33 UTC
Impacted Service : Actions on vRack were temporarily unavailable.
Customers Impact : Customers were getting errors while trying to do actions to their vRack.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Feb 16, 03:33 UTC

Feb 15, 2025

[SBG3][Cooling System] - Rack S311B06

Completed - The scheduled maintenance has been completed on the rack S311B06.
All services are operational since 15/02/2025 11:48 UTC
Feb 15, 11:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 05:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 15/02/2025 05:00 UTC
End time : 15/02/2025 17:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Jan 29, 14:55 UTC

Feb 14, 2025

[SBG3][Cooling System] - Rack S311B06

Completed - The scheduled maintenance on the S311B06 rack has been completed.
All services are operational since 14/02/2025 11:25 UTC
Feb 14, 11:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 07:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 14/02/2025 07:00 UTC
End time : 14/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Jan 29, 15:01 UTC

[GRA2][Infrastructure] - Electrical background work Room G201

Completed - The scheduled maintenance has been completed.
All services are operational since 14/02/2025 00:00 UTC
Feb 14, 09:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 13/02/2025 21:00 UTC
End time : 14/02/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters.

To protect your data from any impact, we advise you to first restart your machines in rescue mode (How to activate and use rescue mode) before the operation mentioned above

Every client concerned by this maintenance will be contacted.

Thank you for your understanding.
Jan 27, 13:16 UTC

[MRS/SGP][Network] - Backbone incident notification

Resolved - We would like to inform you that the incident on our Network in MRS/SGP, have been resolved
Start Time : 12/02/2025 19:42 UTC
End Time : 13/02/2025 20:44 UTC
Root cause : This incident was caused by an incident from our provider's side.

We thank you for your understanding and patience throughout this incident
Feb 14, 08:09 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are still working with our provider to resolve the issue as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 13, 17:41 UTC

Identified - We have determined the origin of the incident affecting our Backbone infrastructure, which is causing temporary latency increase in Europe and APAC region.

Here are some supplementary details :
Start time : 12/02/2025 19:42 UTC
Impacted Service : Latency increase between Europe and APAC backbone infrastructure.
Customers Impact : Customers are facing latency increase to access their services passing from Europe to APAC region.
Root Cause : This incident is caused by an incident from our provider's side.
Ongoing Actions : Our teams are currently working with our provider to resolve the issue as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 13, 14:28 UTC

[AMS][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational.
Feb 14, 03:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

This may temporarily affect Latency.

Start time : 13/02/2025 23:00 UTC
End time : 14/02/2025 00:00 UTC
Service impact : During the operation, an increase of latency will be observed for some north European locations.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Feb 12, 21:26 UTC

Feb 13, 2025

[RBX10][Cooling System] - Rack RBX1003D04A

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 13/02/2025 17:30 UTC.
Feb 13, 17:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 07:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 13/02/2025 07:00 UTC
End time : 13/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Jan 29, 20:50 UTC

[MRS/SGP][Network] - Backbone incident notification

Resolved - We would like to inform you that the incident on Europe and APAC Backbone infrastructure has now been resolved.

Here is detail for this incident :
Start time : 12/02/2025 19:42 UTC
End time : 13/02/2025 13:30 UTC
Root Cause : This incident was due to a technical issue experienced by our upstream provider

We thank you for your understanding and patience throughout this incident.
Feb 13, 14:11 UTC

Update - We have new information regarding the incident that affected your service.

Please find below an update on the situation:
Ongoing Actions : Our teams continue to work with our provider to resolve this issue, next update 14:30 UTC

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 13, 10:55 UTC

Investigating - We are currently experiencing an event affecting our Backbone infrastructure.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 13, 08:42 UTC

[BHS1][Network] - Network equipement operation

Completed - The scheduled maintenance has been completed.
All services are operational.
Feb 13, 13:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 09:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 13/02/2025 09:00 UTC
End time : 13/02/2025 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade some network equipment to harmonise our network infrastructure.

Thank you for your understanding.
Feb 8, 01:22 UTC

[LIM][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
All services are operational.
Feb 13, 05:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

Start time : 12/02/2025 21:00 UTC
End time : 13/02/2025 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade multiple network equipment.

Thank you for your understanding.
Feb 7, 04:05 UTC

[SEA][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Feb 13, 01:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 00:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

This may temporarily affect Latency.

Start time : 13/02/2025 00:00 UTC
End time : 13/02/2025 01:00 UTC
Service impact : During the operation, an increase of latency will be observed for some west USA/Canadian locations.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jan 29, 22:52 UTC

Feb 12, 2025

[RBX10][Cooling System] - Rack RBX1003D04A

Completed - The scheduled maintenance has been completed.
Feb 12, 19:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 07:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure in the specified rack.

Start time : 12/02/2025 07:00 UTC
End time : 12/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Feb 11, 07:45 UTC

[APAC][Network] - Backbone incident notification

Resolved - We would like to inform you that the incident on our APAC Backbone infrastructure has now been resolved.

Here is detail for this incident :
Start time : 12/02/2025 14:00 UTC
End time : 12/02/2025 16:35 UTC
Root Cause : This incident was caused by an incident from our provider's side.

We thank you for your understanding and patience throughout this incident.
Feb 12, 16:46 UTC

Identified - We have determined the origin of the incident affecting our Backbone infrastructure, which is causing temporary latency increase in APAC region.

Here are some supplementary details :
Start time : 12/02/2025 14:00 UTC
Impacted Service(s) : Latency increase on our APAC's backbone infrastructure.
Customers Impact : Customers are facing latency increase to access their services located in the APAC region.
Root Cause : This incident is due to a technical issue experienced by our provider.
Ongoing Actions : Our teams are currently working with our provider to resolve the issue as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 12, 16:35 UTC

[RBX10][Cooling System] - Rack RBX1003D04A

Completed - The scheduled maintenance has been completed.
Feb 12, 13:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 11/02/2025 08:00 UTC
End time : 11/02/2025 19:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Feb 11, 07:45 UTC

[GLOBAL][Network] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
All services are operational since 12/02/2025 10:32 UTC
Feb 12, 10:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 10:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 12/02/2025 10:00 UTC
End time : 12/02/2025 12:00 UTC
Service impact : None
Service improvement : As part of our policy of continuous improvement, our teams will be carrying out maintenance on a security tool.

Thank you for your understanding.
Feb 11, 16:56 UTC

[FRA][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Feb 12, 01:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 00:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

This may temporarily affect Latency.

Start time : 12/02/2025 00:00 UTC
End time : 12/02/2025 01:00 UTC
Service impact : During the operation, an increase of latency will be observed for some east European countries.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jan 29, 22:48 UTC

Feb 11, 2025

[AMS][Network] - Backbone maintenance notification

Completed - The scheduled maintenance has been completed.
Feb 11, 01:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 00:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure.

This may temporarily affect Latency.

Start time : 11/02/2025 00:00 UTC
End time : 11/02/2025 01:00 UTC
Service impact : During the operation, an increase of latency will be observed for some north European countries.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jan 29, 22:43 UTC

Feb 10, 2025

[SYD/SGP/LA][Network] - Backbone incident notification

Resolved - We would like to inform you that the incident on Backbone infrastructure has now been resolved.

Here is detail for this incident :
Start time : 06/02/2025 21:11 UTC
End time : 10/02/2025 09:42 UTC
Root Cause : This incident was caused by a maintenance on our operator's side.

We thank you for your understanding and patience throughout this incident.
Feb 10, 10:57 UTC

Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Since 10/02/2025 09:42 UTC, no latency observed on our backbone infrastructure.
Ongoing Actions : Our technical teams are currently monitoring the situation.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 10, 10:03 UTC

Update - Our provider is continuing to work on a fix for this issue.
Feb 7, 06:29 UTC

Update - We have new information regarding the incident that affected your services.

Please find below an update on the situation:

Start time : 06/02/2025 21:11 UTC
Customers Impact : Latency might have increased during the incident.
Ongoing Actions : The root cause incident has been identified and our providers are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 7, 05:44 UTC

Identified - An incident is in progress on our Backbone infrastructure.

Please be aware that this is currently affecting the latency.

Here are some supplementary details :
Start time : 06/02/2025 21:11 UTC
Customers Impact : Latency might have increased during the incident.
Root Cause : This incident is caused by a maintenance on our operator's side.
Ongoing Actions : Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 7, 00:28 UTC

Investigating - An incident is in progress on our Backbone infrastructure.

Please be aware that this is currently affecting the latency.

Here are some supplementary details :
Start time : 06/02/2025 21:11 UTC
Customers Impact : Latency might have increased during the incident.
Ongoing Actions : Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 6, 22:33 UTC

Feb 9, 2025

No incidents reported.

Feb 8, 2025

[SBG3][Cooling System] - Rack S311B03

Completed - The scheduled maintenance has been completed.
All the services are now operational.
Feb 8, 13:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 08:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.
Start time : 07/02/2025 08:00 UTC
End time : 07/02/2025 21:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 13 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Jan 20, 23:31 UTC

[GRA3][Infrastructure] - Electrical background work

Completed - The scheduled maintenance has been completed.
Feb 8, 13:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 13:40 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our electrical infrastructure.

Start time : 07/02/2025 13:40 UTC
End time : 07/02/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work.

Thank you for your understanding.
Feb 7, 13:36 UTC

[SBG3][Cooling System] - Rack S311B03

Completed - The scheduled maintenance has been completed.
All the services have been operational since 11:18 UTC.
Feb 8, 12:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 08:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.
Start time : 08/02/2025 08:00 UTC
End time : 08/02/2025 21:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 13 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.
Thank you for your understanding.
Jan 20, 23:36 UTC