OVHcloud Network Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 05, 2025 - 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.
Start time: 05/09/2025 06:00 UTC
End time: 05/09/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R808R25, R808R26 and R808R27.

Thank you for your understanding.

Sep 5, 2025 06:00-10:00 UTC

About This Site

Welcome to the Network and Infrastructure status page for real-time information on system performance and availability.

Infrastructure || Backbone Operational
Infrastructure || Network Core Operational
Infrastructure || 3AZ Operational
IEB Operational
CCH Operational
MR9 Operational
Infrastructure || BHS Operational
BHS1 Operational
BHS2 Operational
BHS3 Operational
BHS4 Operational
BHS5 Operational
BHS6 Operational
BHS7 Operational
BHS8 Operational
Infrastructure || ERI Operational
ERI1 Operational
Infrastructure || GRA Operational
GRA1 Operational
GRA2 Operational
GRA3 Operational
GRA4 Operational
Infrastructure || LIM Operational
LIM1 Operational
LIM2 Operational
LIM3 Operational
Infrastructure || RBX Operational
RBX1 Operational
RBX2 Operational
RBX3 Operational
RBX4 Operational
RBX5 Operational
RBX6 Operational
RBX7 Operational
RBX8 Operational
RBX10 Operational
Infrastructure || SBG Operational
SBG1 Operational
SBG3 Operational
SBG4 Operational
SBG5 Operational
Infrastructure || SGP Operational
SGP1 Operational
SGP2 Operational
Infrastructure || SYD Operational
SYD1 Operational
SYD2 Operational
SYD3 Operational
Infrastructure || WAW Operational
WAW1 Operational
Infrastructure || YNM Operational
YNM1 Operational
Infrastructure || YYZ Operational
YYZ01 Operational
Network Services || Additional IP Operational
Network Services || BYOIP delivery Operational
Network Services || DNS Resolver Operational
RBX Operational
ERI Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
SBG Operational
Network Services || OVHcloud Connect Operational
Network Services || OVHcloud Load Balancer Operational
Network Services || RTvRack Operational
Network Services || vRack Private Network Operational
Network Services || vRack Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[RBX10][Cooling System] - Rack RBX1003A01C Sep 8, 2025 04:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 08/09/2025 04:00 UTC
End time : 08/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.

Posted on Aug 18, 2025 - 14:50 UTC

[RBX10][Cooling System] - Rack RBX1003B01B Sep 8, 2025 04:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 08/09/2025 04:00 UTC
End time : 08/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.

Posted on Aug 18, 2025 - 14:44 UTC

[LIM3][Cooling System] - Rack LIM0305A03C Sep 8, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 08/09/2025 05:00 UTC
End time : 08/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.

Posted on Aug 18, 2025 - 15:05 UTC

[ERI1][Cooling System] - Rack ERI0112B04A Sep 8, 2025 06:00-13:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 08/09/2025 06:00 UTC
End time : 08/09/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jul 08, 2025 - 23:45 UTC

[WAW1][Cooling System] - Rack W12B09 Sep 8, 2025 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 08/09/2025 06:00 UTC
End time : 08/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 05, 2025 - 13:50 UTC

[ERI1][Cooling System] - Rack ERI0112B03A Sep 8, 2025 06:00-13:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 08/09/2025 06:00 UTC
End time : 08/09/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jul 08, 2025 - 23:35 UTC

[SBG5][Cooling System] - SBG0503A04C Sep 8, 2025 06:00 - Sep 9, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 08/09/2025 06:00 UTC
End time : 09/09/2025 16:00 UTC
Service impact : No impact
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance.

Customers concerned by this maintenance will receive a dedicated communication.
Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.

Posted on Aug 26, 2025 - 13:12 UTC

[RBX8][Cooling System] - R825A15 Sep 8, 2025 06:00 - Sep 9, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 08/09/2025 06:00 UTC
End time : 09/09/2025 16:00 UTC
Service impact : No impact
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance.

Customers concerned by this maintenance will receive a dedicated communication.
Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.

Posted on Aug 07, 2025 - 14:39 UTC

[GRA4][Cooling System] - Rack GRA0401D04C Sep 8, 2025 06:30-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 08/09/2025 06:30 UTC
End time : 08/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.

Posted on Aug 18, 2025 - 14:10 UTC

[BHS7][Cooling System] - Rack B704B04 Sep 8, 2025 11:00-19:30 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 08/09/2025 11:00 UTC
End time : 08/09/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 21, 2025 - 00:39 UTC

[EU][Network] - Backbone Maintenance Notification Sep 8, 2025 12:30-14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 08/09/2025 12:30 UTC
End time : 08/09/2025 14:00 UTC
Service impact : During the maintenance, there may be some configuration delays within the One Network scope for approximately 20 minutes. However, there will be no impact on network traffic.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on a network equipment to improve general performance.

Thank you for your understanding.

Posted on Sep 04, 2025 - 21:45 UTC

[GRA1][Infrastructure] - Network equipment maintenance notification Sep 8, 2025 23:30 - Sep 9, 2025 02:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network equipment in GRA1.

Start time: 08/09/2025 23:30 UTC
End time: 09/09/2025 02:30 UTC
Service impact: Customers may experience micro-flaps and packet loss during the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our network infrastructure.

Thank you for your understanding.

Posted on Sep 04, 2025 - 22:32 UTC

[RBX10][Cooling System] - Rack RBX1003A01B Sep 9, 2025 04:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 09/09/2025 04:00 UTC
End time : 09/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.

Posted on Aug 18, 2025 - 14:59 UTC

[RBX10][Cooling System] - Rack RBX1003A04C Sep 9, 2025 04:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 09/09/2025 04:00 UTC
End time : 09/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.

Posted on Aug 18, 2025 - 14:56 UTC

[YNM1][Cooling System] - Rack YNM0102G01B Sep 9, 2025 04:30-12:30 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time :09/09/2025 04:30 UTC
End time : 09/09/2025 12:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 25, 2025 - 12:04 UTC

[RBX8][Infrastructure] - Racks R807L16 / R807L17 / R807L18 / R807L19 / R807L20 Sep 9, 2025 05:00-10:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time: 09/09/2025 05:00 UTC
End time: 09/09/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R807L16 / R807L17 / R807L18 / R807L19 and R807L20.

Thank you for your understanding.

Posted on Aug 22, 2025 - 12:19 UTC

[LIM3][Cooling System] - Rack LIM0304A06B Sep 9, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 09/09/2025 05:00 UTC
End time : 09/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.

Posted on Aug 18, 2025 - 15:11 UTC

[GRA3][Cooling System] - Rack GRA0322A01C Sep 9, 2025 06:00-14:30 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 09/09/2025 06:00 UTC
End time : 09/09/2025 14:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.

Posted on Aug 18, 2025 - 14:30 UTC

[WAW1][Cooling System] - Rack W12B13 Sep 9, 2025 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 09/09/2025 06:00 UTC
End time : 09/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 05, 2025 - 13:52 UTC

[SBG3][Cooling System] - Rack S330B07 Sep 9, 2025 06:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 09/09/2025 06:00 UTC
End time : 09/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 18, 2025 - 20:26 UTC

[ERI1][Cooling System] - Rack ERI0112B04C Sep 9, 2025 06:30-11:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 09/09/2025 06:30 UTC
End time : 09/09/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jul 08, 2025 - 23:55 UTC

[BHS8][Cooling System] - Rack BHS0815B02C Sep 9, 2025 11:00-19:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 09/09/2025 11:00 UTC
End time : 09/09/2025 19:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 27, 2025 - 12:52 UTC

[RBX8][Infrastructure] - Racks R807L21 / R807L22 Sep 9, 2025 11:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time: 09/09/2025 11:00 UTC
End time: 09/09/2025 14:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R807L21 and R807L22.

Thank you for your understanding.

Posted on Aug 22, 2025 - 12:22 UTC

[LIM3][Cooling System] - Rack LIM0305A05C Sep 10, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 10/09/2025 05:00 UTC
End time : 10/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.

Posted on Aug 18, 2025 - 15:15 UTC

[WAW1][Cooling System] - Rack W12B14 Sep 10, 2025 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 10/09/2025 06:00 UTC
End time : 10/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 05, 2025 - 13:57 UTC

[ERI1][Cooling System] - Rack ERI0112B04B Sep 10, 2025 06:00-13:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 10/09/2025 06:00 UTC
End time : 10/09/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jul 08, 2025 - 23:49 UTC

[ERI1][Cooling System] - Rack ERI0112B03B Sep 10, 2025 06:00-13:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 10/09/2025 06:00 UTC
End time : 10/09/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Jul 08, 2025 - 23:47 UTC

[GRA3][Cooling System] - Rack GRA0320B04A Sep 10, 2025 06:00-13:30 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 10/09/2025 06:00 UTC
End time : 10/09/2025 14:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.

Posted on Aug 18, 2025 - 14:35 UTC

[SBG5][Cooling System] - SBG0503A01C Sep 10, 2025 06:00 - Sep 11, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 10/09/2025 06:00 UTC
End time : 11/09/2025 16:00 UTC
Service impact : No impact
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance.

Customers concerned by this maintenance will receive a dedicated communication.
Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.

Posted on Aug 26, 2025 - 13:16 UTC

[SBG3][Cooling System] - Rack S346A01 Sep 10, 2025 06:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 10/09/2025 06:00 UTC
End time : 10/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 18, 2025 - 20:31 UTC

[RBX8][Cooling System] - R825A06 Sep 10, 2025 06:00 - Sep 11, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 10/09/2025 06:00 UTC
End time : 11/09/2025 16:00 UTC
Service impact : No impact
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance.

Customers concerned by this maintenance will receive a dedicated communication.
Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.

Posted on Aug 26, 2025 - 13:05 UTC

[BHS7][Cooling System] - Rack B701B01 Sep 10, 2025 11:00-19:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 10/09/2025 11:00 UTC
End time : 10/09/2025 19:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 27, 2025 - 13:39 UTC

[YNM1][Cooling System] - Rack YNM0102G02B Sep 11, 2025 04:30-12:30 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time :11/09/2025 04:30 UTC
End time : 11/09/2025 12:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 25, 2025 - 12:12 UTC

[RBX8][Infrastructure] - Racks R807R20 / R807R21 / R807R22 / R807R23 / R807R24 Sep 11, 2025 05:00-10:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time: 11/09/2025 05:00 UTC
End time: 11/09/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R807R20 / R807R21 / R807R22 / R807R23 and R807R24.

Thank you for your understanding.

Posted on Aug 22, 2025 - 12:30 UTC

[LIM3[Cooling System] - Rack LIM0305B05C Sep 11, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 11/09/2025 05:00 UTC
End time : 11/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.

Posted on Aug 18, 2025 - 15:25 UTC

[LIM3][Cooling System] - Rack LIM0306B04C Sep 11, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 11/09/2025 05:00 UTC
End time : 11/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.

Posted on Aug 18, 2025 - 15:19 UTC

[GRA3][Cooling System] - Rack GRA0322A02B Sep 11, 2025 06:00-14:30 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 11/09/2025 06:00 UTC
End time : 11/09/2025 14:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.

Posted on Aug 18, 2025 - 14:39 UTC

[SBG3][Cooling System] - Rack S345A02 Sep 11, 2025 06:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/09/2025 06:00 UTC
End time : 11/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 18, 2025 - 20:33 UTC

[WAW1][Cooling System] - Rack W12B15 Sep 11, 2025 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/09/2025 06:00 UTC
End time : 11/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 05, 2025 - 13:59 UTC

[BHS7][Cooling System] - Rack B701B02 Sep 11, 2025 11:00-19:30 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/09/2025 11:00 UTC
End time : 11/09/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 27, 2025 - 15:25 UTC

[RBX8][Infrastructure] - Racks R807L23 / R807L24 Sep 11, 2025 11:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time: 11/09/2025 11:00 UTC
End time: 11/09/2025 14:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R807L23 and R807L24.

Thank you for your understanding.

Posted on Aug 22, 2025 - 12:32 UTC

[RBX8][Infrastructure] - Racks R805L19 / R805L20 / R805L21 / R805L22 / R805L23 Sep 12, 2025 05:00-10:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time: 12/09/2025 05:00 UTC
End time: 12/09/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R805L19 / R805L20 / R805L21 / R805L22 and R805L23.

Thank you for your understanding.

Posted on Aug 22, 2025 - 12:34 UTC

[SBG3][Cooling System] - Rack S330B02 Sep 12, 2025 06:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 12/09/2025 06:00 UTC
End time : 12/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 18, 2025 - 20:35 UTC

[RBX8][Infrastructure] - Racks R806L17 / R806L20 Sep 12, 2025 11:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time: 12/09/2025 11:00 UTC
End time: 12/09/2025 14:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R806L17 and R806L20.

Thank you for your understanding.

Posted on Aug 22, 2025 - 12:36 UTC

[RBX10][Cooling System] - Rack RBX1003E04B Sep 15, 2025 04:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time :15/09/2025 04:00 UTC
End time : 15/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 25, 2025 - 11:50 UTC

[RBX10][Cooling System] - Rack RBX1003C04A Sep 15, 2025 04:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time :15/09/2025 04:00 UTC
End time : 15/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 25, 2025 - 11:43 UTC

[LIM3][Cooling System] - Rack LIM0305A01B Sep 15, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 15/09/2025 05:00 UTC
End time : 15/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 25, 2025 - 13:40 UTC

[LIM3][Cooling System] - Rack LIM0304A02B Sep 15, 2025 05:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time :15/09/2025 05:00 UTC
End time : 15/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 25, 2025 - 13:02 UTC

[SBG5][Cooling System] - Rack SBG0502B03A Sep 15, 2025 06:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time :15/09/2025 06:00 UTC
End time : 15/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 25, 2025 - 09:45 UTC

[WAW1][Cooling System] - Rack W03B08 Sep 15, 2025 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 15/09/2025 06:00 UTC
End time : 15/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Posted on Aug 22, 2025 - 12:41 UTC
Sep 5, 2025

Unresolved incident: [RBX8][Infrastructure] - Racks R808R25/R808R26/R808R27.

Sep 4, 2025
Completed - The scheduled maintenance has been completed.
Sep 4, 19:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 11:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/09/2025 11:00 UTC
End time : 04/09/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 21, 00:33 UTC
Completed - The scheduled maintenance has been completed.
Sep 4, 17:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 14:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time: 04/09/2025 14:00 UTC
End time: 04/09/2025 17:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Sep 1, 14:40 UTC
Completed - All services are operational. No more impact since 14:29 UTC.
Sep 4, 15:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 06:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/09/2025 06:00 UTC
End time : 04/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 11, 16:09 UTC
Completed - All services are operational. No more impact since 14:36 UTC.
Sep 4, 15:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/09/2025 06:00 UTC
End time : 04/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 11, 16:05 UTC
Completed - The scheduled maintenance has been completed.
Sep 4, 13:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.
Start time: 04/09/2025 06:00 UTC
End time: 04/09/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R808R22, R808R23 and R808R24.

Thank you for your understanding.

Aug 14, 20:44 UTC
Completed - The scheduled maintenance has been completed.
Sep 4, 13:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 06:31 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/09/2025 06:30 UTC
End time : 04/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 11, 15:49 UTC
Completed - The scheduled maintenance has been completed.
Sep 4, 13:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/09/2025 06:30 UTC
End time : 04/09/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 8, 23:53 UTC
Completed - All services are operational. No more impact since 11:51 UTC.
Sep 4, 09:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/09/2025 06:00 UTC
End time : 04/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 5, 13:48 UTC
Completed - The scheduled maintenance has been completed.
Sep 4, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 20:01 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 03/09/2025 20:00 UTC
End time : 04/09/2025 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our provider will be doing a maintenance on network equipment to improve general performance.

Thank you for your understanding.

Sep 2, 15:49 UTC
Completed - The scheduled maintenance has been completed.
Sep 4, 00:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time: 03/09/2025 20:00 UTC
End time: 04/09/2025 02:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be carrying out maintenance on the network equipment.

Thank you for your understanding.

Sep 1, 14:50 UTC
Sep 3, 2025
Resolved - We are pleased to inform you that the incident affecting our Backbone has been resolved.

Start time : 03/09/2025 13:28 UTC
End time : 03/09/2025 14:08 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 3, 20:04 UTC
Monitoring - We would like to inform you that there has been an incident affecting our Backbone.

Service has been fully restored since 03/09/2025 14:08 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 03/09/2025 13:28 UTC
Impacted Service(s) : There was latency increase in the LIM backbone infrastructure.
Customers Impact : Customers may have experienced traffic disturbance to LIM two times with the following timestamps
13:28 to 13:30 UTC
14:05 to 14:08 UTC

We apologize for any inconvenience caused and appreciate your understanding.

Sep 3, 14:57 UTC
Completed - All services are operational. No more impact since 18:15 UTC.
Sep 3, 18:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 11:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 03/09/2025 11:00 UTC
End time : 03/09/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 21, 00:26 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 14:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 03/09/2025 06:00 UTC
End time : 03/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Sep 1, 14:14 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 14:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 03/09/2025 06:30 UTC
End time : 03/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 11, 15:47 UTC
Completed - All services are operational. No more impact since 13:15 UTC.
Sep 3, 13:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 12:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

Start time : 03/09/2025 12:30 UTC
End time : 03/09/2025 14:00 UTC
Service impact : During the maintenance, there may be some configuration delays within the One Network scope for approximately 20 minutes. However, there will be no impact on network traffic.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on a network equipment to improve general performance.

Thank you for your understanding.

Sep 1, 13:44 UTC
Completed - All services are operational.
Sep 3, 13:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 10:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.
Start time: 03/09/2025 10:00 UTC
End time: 03/09/2025 14:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R807R13, R807R14 and R807R15.

Thank you for your understanding.

Sep 3, 09:15 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Sep 3, 12:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 03/09/2025 06:00 UTC
End time : 03/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 11, 16:03 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Sep 3, 12:29 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 03/09/2025 13:00 UTC
End time : 03/09/2025 13:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in rack B704A13.

Thank you for your understanding.

Aug 27, 21:43 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 11:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 03/09/2025 06:00 UTC
End time : 03/09/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 8, 23:25 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 11:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 03/09/2025 06:00 UTC
End time : 03/09/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 8, 23:17 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 03/09/2025 06:00 UTC
End time : 03/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 5, 13:45 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 10:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:55 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.
Start time: 03/09/2025 06:00 UTC
End time: 03/09/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R807R13, R807R14 and R807R15.

Thank you for your understanding.

Sep 3, 06:52 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 08:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:02 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 03/09/2025 06:00 UTC
End time : 03/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 11, 16:07 UTC
Sep 2, 2025
Completed - The scheduled maintenance has been completed.
Sep 2, 18:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 04:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 02/09/2025 04:00 UTC
End time : 02/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 28, 21:42 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Sep 2, 15:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:10 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 02/09/2025 06:00 UTC
End time : 02/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 11, 16:01 UTC
Completed - All services are operational. There has been no impact since 14:36 UTC.
Sep 2, 15:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 07:10 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

This may temporarily affect availability.
Start time: 02/09/2025 06:16 UTC
End time: 02/09/2025 15:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Sep 2, 07:06 UTC
Completed - All services are operational. There has been no impact since 14:36 UTC.
Sep 2, 15:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:05 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 02/09/2025 06:00 UTC
End time : 02/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 11, 15:59 UTC
Completed - All services are operational.
Sep 2, 12:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:09 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 02/09/2025 06:00 UTC
End time : 02/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 5, 13:36 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 11:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 02/09/2025 06:30 UTC
End time : 02/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 11, 15:44 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 11:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:10 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.
Start time: 02/09/2025 06:00 UTC
End time: 02/09/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R808R19, R808R20 and R808R21.

Thank you for your understanding.

Aug 14, 20:43 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 11:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 02/09/2025 06:30 UTC
End time : 02/09/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 8, 23:51 UTC
Sep 1, 2025
Completed - All services are operational. There has been no impact since 14:55 UTC.
Sep 1, 14:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 04:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/09/2025 04:00 UTC
End time : 01/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 28, 21:40 UTC
Completed - The scheduled maintenance has been completed.
Sep 1, 14:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 06:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/09/2025 06:00 UTC
End time : 01/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 11, 15:52 UTC
Completed - All services are operational. There has been no impact since 12:30 UTC.
Sep 1, 12:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 04:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/09/2025 04:30 UTC
End time : 01/09/2025 12:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 20, 07:21 UTC
Completed - The scheduled maintenance has been completed.
Sep 1, 12:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 06:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/09/2025 06:00 UTC
End time : 01/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 5, 13:02 UTC
Completed - The scheduled maintenance has been completed.
Sep 1, 12:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 06:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/09/2025 06:00 UTC
End time : 01/09/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 8, 23:10 UTC
Completed - The scheduled maintenance has been completed.
Sep 1, 12:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/09/2025 06:00 UTC
End time : 01/09/2025 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 8, 23:12 UTC
Completed - All services are operational. There has been no impact since 11:35 UTC.
Sep 1, 11:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 06:02 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/09/2025 06:00 UTC
End time : 01/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 11, 15:57 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Sep 1, 09:55 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time: 10/09/2025 11:00 UTC
End time: 10/09/2025 14:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R807R18 and R807R19.

Thank you for your understanding.

Aug 22, 12:27 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Sep 1, 09:50 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time: 10/09/2025 05:00 UTC
End time: 10/09/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R807R13 / R807R14 / R807R15 / R807R16 and R807R17.

Thank you for your understanding.

Aug 22, 12:25 UTC
Aug 31, 2025
Completed - The scheduled maintenance has been completed.
Aug 31, 17:37 UTC
Update - The current maintenance will take more time than expected.
Below you can find the new information regarding the operation.
End time : 01/09/2025 15:00 UTC

Aug 31, 15:51 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 30, 00:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 13:49 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 29/08/2025 09:54 UTC
End time : 31/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 29, 13:47 UTC
Aug 30, 2025
Aug 29, 2025
Completed - The scheduled maintenance has been completed.
Aug 29, 16:44 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 15, 13:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 09:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our Network infrastructure.

Start time : 11/08/2025 09:00 UTC
End time : 29/08/2025 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.

Aug 7, 01:09 UTC
Completed - The scheduled maintenance has been completed.
Aug 29, 15:25 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 27, 19:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 09:12 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 27/08/2025 09:04 UTC
End time : 29/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 27, 09:11 UTC
Completed - The scheduled maintenance has been completed.
Aug 29, 15:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 13:25 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 28/08/2025 12:10 UTC
End time : 29/08/2025 15:10 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 28, 13:05 UTC
Completed - The scheduled maintenance has been completed.
Aug 29, 13:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 10:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 28/08/2025 09:44 UTC
End time : 29/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 28, 09:59 UTC
Completed - The scheduled maintenance has been completed.
Aug 29, 11:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 06:01 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 29/08/2025 06:00 UTC
End time : 29/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 28, 13:50 UTC
Completed - The scheduled maintenance has been completed.
Aug 29, 08:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.
Start time: 29/08/2025 06:00 UTC
End time: 29/08/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R808R16, R808R17 and R808R18.

Thank you for your understanding.

Aug 14, 20:41 UTC
Completed - The scheduled maintenance has been completed.
Aug 29, 02:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 15:25 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 26/08/2025 13:45 UTC
End time : 28/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 26, 15:24 UTC
Aug 28, 2025
Completed - The scheduled maintenance has been completed.
Aug 28, 14:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/08/2025 06:00 UTC
End time : 28/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 4, 13:15 UTC
Completed - The scheduled maintenance has been completed.
Aug 28, 12:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/08/2025 06:30 UTC
End time : 28/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 4, 13:10 UTC
Completed - The scheduled maintenance has been completed.
Aug 28, 12:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/08/2025 06:30 UTC
End time : 28/08/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 8, 23:08 UTC
Completed - The scheduled maintenance has been completed.
Aug 28, 08:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 28/08/2025 06:00 UTC
End time : 28/08/2025 08:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.

Aug 20, 08:43 UTC
Completed - The scheduled maintenance has been completed.
Aug 28, 04:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 06:32 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2025 06:30 UTC
End time : 27/08/2025 15:50 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 26, 06:32 UTC
Aug 27, 2025
Completed - The scheduled maintenance has been completed.
Aug 27, 23:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time: 27/08/2025 20:00 UTC
End time: 28/08/2025 05:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment located in Frankfurt.

Thank you for your understanding.

Aug 27, 01:29 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 11:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/08/2025 11:00 UTC
End time : 27/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 21, 00:20 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 14:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/08/2025 06:00 UTC
End time : 27/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 4, 13:17 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 14:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/08/2025 06:00 UTC
End time : 27/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 4, 13:11 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 14:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/08/2025 06:30 UTC
End time : 27/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 4, 13:19 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 14:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 08:59 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 27/08/2025 08:46 UTC
End time : 29/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 27, 08:58 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 14:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 12:04 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2025 11:00 UTC
End time : 28/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 26, 12:04 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 11:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:31 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/08/2025 06:30 UTC
End time : 27/08/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 8, 23:02 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 10:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time: 27/08/2025 06:00 UTC
End time: 27/08/2025 11:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Aug 27, 06:00 UTC
Resolved - We are pleased to inform you that all links are operational again and we are no longer experiencing any impact on our services.

Start time : 27/08/2025 07:05 UTC
End time : 27/08/2025 09:30 UTC
Root Cause : This incident was caused by a provider maintenance.

We apologize for any inconvenience caused and appreciate your understanding.

Aug 27, 10:19 UTC
Monitoring - Situation is back to normal, no more latency should be observed to reach HIL Datacenter since 27/08/2025 08:01 UTC.

We are still monitoring the situation and working closely with our telco partner.

Here are some supplementary details :
Start time : 27/08/2025 07:05 UTC
Impacted Service(s) : US BACKBONE - Latency increase from and to HIL Datacenter due to multiple fiber cuts.
Customers Impact : Customers may experience latency reaching HIL datacenter from EST north America.
Root Cause : This incident is caused by a multiple fibers cuts near Hillsboro.

We apologize for any inconvenience caused and appreciate your understanding.

Aug 27, 08:29 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Impacted Service(s) : US BACKBONE - Latency increase from and to HIL Datacenter due to multiple fiber cuts.
Customers Impact : Customers may experience latency reaching HIL datacenter from EST north America.
Root Cause : This incident is caused by a multiple fibers cuts near Hillsboro.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Aug 27, 08:12 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer on the specific VIN/HIL datacentre.

Here are some supplementary details :

Start time : 27/08/2025 07:05 UTC
Impacted Service(s) : There is a latency increase between VIN and HIL backbone infrastructure.
Customers Impact : Customers may experience latency via the VIN/HIL datacentre.
Root Cause : This incident is caused by a fiber cut located near Hillsboro.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Aug 27, 07:50 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 09:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.
Start time: 27/08/2025 06:00 UTC
End time: 27/08/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R808L22, R808L23 and R808L24.

Thank you for your understanding.

Aug 14, 20:35 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 04:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 13:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time: 26/08/2025 13:00 UTC
End time: 26/08/2025 14:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on network equipment.

Thank you for your understanding.

Aug 22, 22:47 UTC
Aug 26, 2025
Resolved - We had an incident on Backbone which has now been resolved.

Here are some supplementary details :

Start time : 26/08/2025 20:36 UTC
End time : 26/08/2025 20:44 UTC
Impacted Service(s) : There was connectivity latency between EU and APAC backbone infrastructure.
Root Cause : This incident was caused by a maintenance.

We thank you for your understanding and patience throughout this incident.

Aug 26, 21:18 UTC
Completed - The maintenance is completed, all services are operational.
Aug 26, 14:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 04:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2025 04:00 UTC
End time : 26/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 28, 21:38 UTC
Completed - The maintenance is completed, all services are operational.
Aug 26, 14:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 12:17 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2025 11:00 UTC
End time : 28/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 26, 12:16 UTC
Completed - The maintenance is completed, all services are operational.
Aug 26, 14:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2025 06:30 UTC
End time : 26/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 4, 13:22 UTC
Completed - The maintenance is completed, all services are operational.
Aug 26, 14:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2025 06:00 UTC
End time : 26/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 4, 12:32 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Aug 26, 13:14 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 03/09/2025 06:00 UTC
End time : 04/09/2025 16:00 UTC
Service impact : No impact
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance.

Customers concerned by this maintenance will receive a dedicated communication.
Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.

Aug 7, 15:14 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Aug 26, 13:09 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 01/09/2025 06:00 UTC
End time : 02/09/2025 16:00 UTC
Service impact : No impact
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance.

Customers concerned by this maintenance will receive a dedicated communication.
Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.

Aug 7, 14:53 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Aug 26, 13:03 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 01/09/2025 06:00 UTC
End time : 02/09/2025 16:00 UTC
Service impact : No impact
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance.

Customers concerned by this maintenance will receive a dedicated communication.
Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.

Aug 7, 14:47 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Aug 26, 13:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

Start time : 03/09/2025 06:00 UTC
End time : 04/09/2025 16:00 UTC
Service impact : No impact
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance.

Customers concerned by this maintenance will receive a dedicated communication.
Our technical teams will be mobilized throughout the maintenance to resolve any impact on your services.

We apologize in advance for any inconvenience caused.

Aug 7, 15:08 UTC
Completed - The scheduled maintenance has been completed.
All the services are now operational.

Aug 26, 11:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2025 06:30 UTC
End time : 26/08/2025 11:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 8, 22:57 UTC
Resolved - We are pleased to inform you that the incident affecting our Backbone offer has been resolved.

Start time : 22/08/2025 22:41 UTC
End time : 26/08/2025 01:13 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Aug 26, 11:03 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our team is still working on a fix to restore the service.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Aug 26, 00:28 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer.

Here are some supplementary details :

Start time : 22/08/2025 22:41 UTC
Impacted Service(s) : Traffic to and from the Strasbourg data center may have experienced some disruptions.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Aug 25, 13:47 UTC
Completed - The scheduled maintenance has been completed.
All services are operational.

Aug 26, 07:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 06:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 26/08/2025 06:00 UTC
End time : 26/08/2025 08:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.

Aug 20, 08:39 UTC
Aug 25, 2025
Completed - The maintenance is completed, all services are operational.
Aug 25, 19:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 11:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2025 11:00 UTC
End time : 25/08/2025 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 21, 00:13 UTC
Completed - The maintenance is completed, all services are operational.
Aug 25, 17:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 10:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2025 10:00 UTC
End time : 25/08/2025 19:25UTC
Service impact : The servers will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 6, 13:16 UTC
Completed - The maintenance is completed, all services are operational.
Aug 25, 15:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2025 06:00 UTC
End time : 25/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 4, 13:14 UTC
Completed - The maintenance is completed, all services are operational.
Aug 25, 14:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 04:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2025 04:00 UTC
End time : 25/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 28, 21:37 UTC
Completed - The maintenance is completed, all services are operational.
Aug 25, 14:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2025 06:30 UTC
End time : 25/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 4, 13:05 UTC
Completed - The maintenance is completed, all services are operational.
Aug 25, 13:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 04:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2025 04:30 UTC
End time : 25/08/2025 12:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jul 28, 21:00 UTC
Completed - The maintenance is completed, all services are operational.
Aug 25, 13:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 06:52 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2025 06:00 UTC
End time : 25/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 25, 06:52 UTC
Completed - The maintenance is completed, all services are operational.
Aug 25, 13:33 UTC
Update - The current maintenance will take more time than expected.
Below you can find the new end time of the operation.
End time : 26/08/2025 15:00 UTC

Aug 24, 20:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 07:40 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 22/08/2025 07:00 UTC
End time : 24/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 22, 07:39 UTC
Completed - The maintenance is completed, all services are operational.
Aug 25, 13:32 UTC
Update - The current maintenance will take more time than expected.
Below you can find the new end time of the operation.
End time : 26/08/2025 16:00 UTC

Aug 22, 14:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 11:22 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 21/08/2025 11:00 UTC
End time : 22/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 21, 11:21 UTC
Completed - The scheduled maintenance has been completed.
Aug 25, 11:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 08:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time: 25/08/2025 08:30 UTC
End time: 25/08/2025 11:30 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Aug 21, 17:28 UTC
Completed - The scheduled maintenance has been completed.
Aug 25, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network Core Infrastructure.

Start time: 25/08/2025 07:00 UTC
End time: 25/08/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our Network Core Infrastructure.

Thank you for your understanding.

Aug 21, 15:18 UTC
Completed - The scheduled maintenance has been completed.
Aug 25, 09:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 06:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure offer.

This may temporarily affect availability.
Start time: 25/08/2025 06:00 UTC
End time: 25/08/2025 10:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on racks R808L16, R808L17 and R808L18.

Thank you for your understanding.

Aug 14, 20:32 UTC
Aug 24, 2025
Aug 23, 2025
Resolved - We had an incident on Backbone which has now been resolved.

Here are some supplementary details :

Start time : 22/08/2025 22:41 UTC
End time : 23/08/2025 02:34 UTC
Impacted Service(s) : Traffic to and from the Strasbourg data center may have experienced some disruptions.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Aug 23, 04:06 UTC
Aug 22, 2025
Completed - The scheduled maintenance has been completed.
Aug 22, 14:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 09:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 20/08/2025 09:30 UTC
End time : 22/08/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 20, 09:24 UTC
Completed - The scheduled maintenance has been completed.
Aug 22, 13:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 07:31 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 22/08/2025 07:15 UTC
End time : 22/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 22, 07:30 UTC
Completed - The scheduled maintenance has been completed.
Aug 22, 13:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 07:23 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 22/08/2025 07:10 UTC
End time : 22/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 22, 07:22 UTC
Completed - All services are operational. There has been no impact since 22/08/2025 08:40 UTC.
Aug 22, 09:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 07:21 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 21/08/2025 07:05 UTC
End time : 23/08/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 21, 07:20 UTC
Completed - All services are operational.
Aug 22, 09:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 22/08/2025 06:00 UTC
End time : 22/08/2025 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.

Aug 8, 21:07 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Aug 22, 07:47 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 17/09/2025 06:00 UTC
End time : 17/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 5, 14:05 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Aug 22, 07:46 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 15/09/2025 06:00 UTC
End time : 15/09/2025 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Aug 5, 14:02 UTC
Completed - All services are operational.
Aug 22, 05:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 04:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backbone offer.

Start time: 22/08/2025 04:00 UTC
End time: 22/08/2025 06:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Aug 21, 14:41 UTC