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Start time : 02/05/2022 20:58 UTC End Time : 03/05/2022 13:45 UTC Service impact : US customers may experience some latency and some of them may face packet loss too. The traffic is back in its state before the incident. Thank you for your understanding.
Posted May 03, 2022 - 20:38 UTC
Update
Our technicians are having trouble getting Cisco to sync.
Posted May 03, 2022 - 07:44 UTC
Update
Ongoing actions : An intervention by our teams is in progress. We apologize for any inconvenience caused.
Posted May 03, 2022 - 03:21 UTC
Identified
Root cause : A fiber problem caused the incident Ongoing actions : Our teams are working to solve the problem. We apologize for any inconvenience caused.
Posted May 02, 2022 - 23:48 UTC
Investigating
Start time : 02/05/2022 20:58 UTC Service impact : US customers may experience some latency and some of them may face packet loss too. Ongoing actions : Our teams are currently working to solve the problem.